Justworks Reviews & Product Details - Page 16

Price is reasonable and the online tools and resources are easy to use. Customer service is usually responsive. I appreciate the expense tracking and reimbursement tools and process. Review collected by and hosted on G2.com.

I wish I would have known how manual the unpaid owner process is. This wasn't made clear during the sales process. Onboarding was clunky as a result and it took us a few months to get the process right. It doesn't seem like everyone at Justworks is familiar with unpaid owners so guidance was limited and sometimes it is difficult to get a correct answer. I was also disappointed when a new local tax was added and Justworks wasn't able to explain to me what it was or where it came from without several weeks of research. Review collected by and hosted on G2.com.

The service is simple and cost effective. The support team is also good. The portal has a lot of info and basically what you need. The selections for employees are easy to follow. Review collected by and hosted on G2.com.

Not easy to navigate to different pages. When I go into an employee page, it should list a summary of all their benefits - it doesn't so I have to go into each benefit and see if the employee is listed. Not convenient. For PTO approvals, when I click on an employee name, it should go to their main page with all info. If an employee has several PTO requests, when I approve one, there is no button to go to back to the list of requests. In general the ease of getting around is a 6/10. It would be helpful if JW offered an HR support service to advise about employee rights, employer rights, etc. When we were with TriNet, they had a team of HR experts that not only provided advice but they also improved our letters when terminating employees. I now have to come up with PTO policies for the US that comply with state laws. It would be helpful if JW had a list of states and the standard requirement a company should consider for their Time Off policies ie. carryovers, accrual caps, sick days, etc. Review collected by and hosted on G2.com.

Justworks has allowed us to offer large business beneits as a small business. its also helped to organize our payroll and time off across the team. Review collected by and hosted on G2.com.

The only challenges really are for international contractor pay and some limitations with time tracking for design projects. Otherwise we would switch to this and use justworks time tracking too Review collected by and hosted on G2.com.

It's simple, direct and user-friendly for me. When I had to recommend whats works as a user, Justworks made it possible to be available especially it has an app for on the go. Customer support is amazing and very personal in approach - not bot or AI generated in its approach. Review collected by and hosted on G2.com.

Nothing I can think of. There's always a way Review collected by and hosted on G2.com.

I appreciate the slick look and feel of the Justworks platform, it's easy to use and easy to setup as an administrator. If there is ever any issue, customer support responds quickly--as in same day! I'm usually in the system multiple times a week. My favorite feature now is probably the international payroll that we've been asking for since we integrated Justworks! <3 Review collected by and hosted on G2.com.

Eh, if you had asked me 18 months ago, I would've said that I wished they offered international payroll, but they've built that now! Review collected by and hosted on G2.com.

Onboarding was a snap, and I no longer worry about monthly pay periods and whether compensation and taxes are taken care of for everyone, on time. Support has been great: responsive, thorough. Review collected by and hosted on G2.com.

The Via acquisition will bring some great benefits, like being able to manage FTEs and contractors in one place, but the product is bare bones while it's being integrated. I have to ask support every time I want to make any kind of change, and the options/features are very limited. For the price, though, it's functional. Review collected by and hosted on G2.com.

I think the customer service is pretty good. I generally like the interface as well, as it is easy to use. Review collected by and hosted on G2.com.

I wish there was a report that was more of a generic census report that had salary and all other demographic data. Review collected by and hosted on G2.com.

I like the support provided on compliance and access to HR consultants for advice. Review collected by and hosted on G2.com.

The HRIS platform has limited features. It meets the bare minimum for small businesses though but I don't like the limited access restrictions. Not sophisticated enough to allow for multiple user permissions. Review collected by and hosted on G2.com.

Never having to worry admin or payroll and knowing that it's always taken care of properly. Customer support is helpful and friendly and quick. Review collected by and hosted on G2.com.

Sometimes I wish I had experts to talk to about specific State laws. Since my company is remote and all over the country, it would be nice to talk to a specialist sometimes and not just reviewing all the helpful resources. Review collected by and hosted on G2.com.

Customer support is extremely helpful and timely. I had a problem with my W2 and customer support worked with me to resolve it and generate an updated W2 in a few short days. Review collected by and hosted on G2.com.

I'd like more tools around analyzing and calculating my earnings. For taxes, I needed to calculate how much I earned from date 1 to date 2. This wasn't easy to do in JustWorks. Review collected by and hosted on G2.com.