Justworks Reviews & Product Details - Page 15

The platform is user friendly and I'm always able to get in touch with customer service swiftly whenever needed. All features allow you to easily find any and all information you may need. Review collected by and hosted on G2.com.

I honestly don't have anything I dislike about Justworks. Review collected by and hosted on G2.com.

Being able to see how much PTO and Sick time available you have. and also seeing who else has requested time off on what days. Review collected by and hosted on G2.com.

When you changed your phone number/email it's a long process to get this updated and you have to talk to a representative. Review collected by and hosted on G2.com.

The ease of being able to access my info from the web or the app Review collected by and hosted on G2.com.

I have never incountered a downside to Justworks Review collected by and hosted on G2.com.

Justworks offers 24/7 support, which I've taken advantage of many times. Interactions with support reps at Justworks are predictably outstanding: I get reliable, prompt, knowledgeable assistance from folks who are professional, warm, and efficient. Review collected by and hosted on G2.com.

Right now, my organization uses a third party to manage our health insurance benefits, so Justworks cannot support us there. It's not a downside of Justworks, per se, but there are limitations to available services for smaller staffs. Review collected by and hosted on G2.com.

Besides the reasonable pricing, the website is very good. Payroll is easy to process, and PTO is easy to manage. They have good online resources for HR management. Periodic newsletter emails are actually very helpful in making us aware of federal and state regulations, especially for a small business that doesn't have a dedicated HR team. Customer Support is responsive and courteous. Review collected by and hosted on G2.com.

Justworks is like a typical PEO after the "honeymoon phase" of being a client: if you are too small, service will get scaled back. Six months after we signed up, we were pushed out of its medical plans (citing 3x premium increases) and steered to their outside broker/Covered CA. One of the reasons a small business signs up with a PEO in the first place is to be able to take advantage of large group healthcare premiums. We still receive our dental, vision, life and other benefits through them, but it was disappointing to not be able to benefit from lower medical premium rates and the "one stop shop" of having Justworks provide everything we need (it's more work for us now as we are on different benefit years and dealing with outside entities). Also, we lost our dedicated account manager last spring. Various customer service reps have been very helpful, but it can get confusing when more than one person chimes in on a request or you are juggling multiple requests with them. For the very small business, just go in with your eyes wide open as to what the possibilities might be down the road - some of the burden may wind up back on you. Review collected by and hosted on G2.com.

I love how easy it is to find all of my information. It's convenient and I appreciate your customer service- super easy to contact and get answers. Your website is also very user friendly. Review collected by and hosted on G2.com.

Finding other benefit websites - for example for my FSA and 401k, the websites are random and could be integrated better within justworks Review collected by and hosted on G2.com.

I am able to get notification when timesheets are due as well as being able to look at history and upcoming holidays Review collected by and hosted on G2.com.

This is a good and bad thing i always having to verify my username and password with every login. Review collected by and hosted on G2.com.

Some representatives are very nice, patient and knowledgeable about various HR subjects. Review collected by and hosted on G2.com.

The system can be improved upon - especially the reporting modules and the org chart modules which are still not as advanced as some of Justworks' competitors. Review collected by and hosted on G2.com.

The technology is simple enough to use and when you need support it is easy to get in touch with a support rep. It was simple to implement, and does automate most tasks like payroll and 401k. Great tech for the price but you get what you pay for; mostly everything is self service after implemenation. Review collected by and hosted on G2.com.

After on-boarding there is absolutely no proactive service outreach. The time tracking tool is difficult becuase it does not show pending, already approved time off in the requests which can case approval without sufficient balances. There is no performance management module whatsoever, and benefit renewals is completely on your own. They send email reminders but there is no outreach from a benefits expert to help facilitate the renewal process. Review collected by and hosted on G2.com.

This review is specifically about Justworks as a PEO. As an outsourced provider of accounting and payroll support to nonprofits, we have tried just about every PEO out there. Our number 1 choice is always Justworks - we love it so much we even moved our firm from a traditional payroll processor to JW! They guided us personally and professionally every step of the way during onboarding and implementation. Their support is incredibly responsive. We integrated their system with our other internal processes and apps with no fuss. The platform is easy to use, clear, and highly transparent in terms of costs. We live in Justworks every day and couldn't be happier that we do! Review collected by and hosted on G2.com.

The reporting is not as flexible as we'd like it to be, but they are constantly improving that. We also wish for a better selection of physical fitness/wellness offerings. Review collected by and hosted on G2.com.