Video Reviews
Great Expectations!
61 Help Lightning Reviews
Overall Review Sentiment for Help Lightning
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I like that Help Lightning allows us to put a remote expert in the same room as any of our field technicians. Using the Help Lightning tool has sped up our time to find a fix by 25% saving time and money. Review collected by and hosted on G2.com.
At the beginning there was some issue with connectivity in the environments where our technicians work but recent upgrades done by Help Lightning have resolved them. Review collected by and hosted on G2.com.
The user interface is clean and easy to use even for 1st time users. Easy to use to communicate and assist with merged reality to colleagues at faraway sites was a breeze if internet connections are good. Review collected by and hosted on G2.com.
Had some issues at areas with poor data networks in earlier versions but new improvements have reduced such instances. Need a white surface for camera when providing help in merged reality. Sometimes not so easy to find white surface when u need Haha. Review collected by and hosted on G2.com.
Unique features like merged reality, continual system improvements, simplified licensing model, Dedicated customer support Review collected by and hosted on G2.com.
Limitation of nos of participants in a virtual meeting. (It's increased to 6 per call) but still, that is the bottleneck) Review collected by and hosted on G2.com.
I believe Help Lightning is relatively easy to use. It helps to work with customers who may not be as familiar with our products as much as we are. It helps reduce confusion and makes work easier for me by giving the customer and me a face-to-face experience remotely. In addition, the best part about using Help Lightning is that customers I use this app with always seem to be amazed and impressed when using it! Review collected by and hosted on G2.com.
One issue that I come across now and then while using Help Lighting is connectivity issues. The app will lag, freeze, and skip now and then due to poor connectivity. The issue may be due to the site's connection, so it is not a fault on the app's part. In addition, the app also seems to have trouble with users who have an Andriod, which unfortunately reduces the number of customers that could use this app. Review collected by and hosted on G2.com.
No hardware to purchase so easily used by nearly everyone on the planet via a mobile device with a camera. Review collected by and hosted on G2.com.
Slight adoption curve with acceptance by seasoned technicians as they don't see themselves needing a "help" tool given their experience. Review collected by and hosted on G2.com.
Easy to install and use. User Interface (UI) is very intuitive and activating Merge Reality is automated while choosing a role. You do not require specific devices as it works fine on Mac, PC, iPhones, Ipad and even Smart Glasses (realwear). The merge reality feature is very efficient to show & demonstrate how to solve the problem. It doesn't require to be intensively trained to use the application and we can also connect external parties for one time call. Every releases improve the user experience. The support team is very reactive and always listen to our feedback. Review collected by and hosted on G2.com.
Video recording feature is limited: can not do pause or stop the recording without closing the call.
There are some limitations of the solution: no chat feature, only 3 participants, only pictures/PDF can be shared. We know that the team is working to improve it. Review collected by and hosted on G2.com.
Easy to use. Good quality. Even without merged reality, it can make a huge difference in a troubleshooting session. Review collected by and hosted on G2.com.
Some phone models require downloading the app, but it is a minor inconvenience. Review collected by and hosted on G2.com.
I love the ease of use. It required minimal training for the end-user and, it is very intuitive for the recipient of the service. Review collected by and hosted on G2.com.
I don't know if there is anything to like. Review collected by and hosted on G2.com.
