Help Lightning Features
What are the features of Help Lightning?
Administration
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
Communication
- Text Chat
- VoIP
- Video Conference Call
- Screen Annotations
Security
- Data Encryption
- Compliance
Device Support
- Mobile Device Access
- Multi-Platform Support
- Cross-Platform
Performance
- Reporting
Top Rated Help Lightning Alternatives
Help Lightning Categories on G2
Filter for Features
Content
Guided Processes | Create a variety of dynamic content to guide your team through different processes. | Not enough data | |
Video | Ability to create and upload animated videos to supplement process documentation. | Not enough data | |
Content Management | Store and manage previously created content. | Not enough data | |
Guided content | Allows users to create a variety of dynamic content to guide your team through different processes. | Not enough data | |
Content management | Allows users to store and manage previously created content | Not enough data | |
AR annotations | Based on 13 Help Lightning reviews. Allows users to mark up real life objects with AR annotations and other descriptive visuals | 90% (Based on 13 reviews) |
Product Creation
Deployment | Ability to deploy this solution for multiple users. | Not enough data | |
Collaborate | Provide your team with video access to remote users. | Not enough data | |
Tag | Virtually add tags and notes to real life objects. | Not enough data |
Data Storage & Management
IoT Data | Store, manage and leverage IoT data within the platform. | Not enough data | |
Hardware | Ability to integrate to any advice that supports AR. | Not enough data | |
Scan | Map your enviornment in order to create realistic 3D models. | Not enough data |
Collaboration Tools
Screen Sharing | Able to share your desktop screen or an application with the rest of the conference. | Not enough data | |
Presentations | Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. | Not enough data | |
Whiteboarding | Provides a virtual whiteboard for collaborative use. | Not enough data | |
Live Chat | Conferences have a text chat feature. | Not enough data | |
Hand Raising | Allows conference participants to notifiy conference hosts when they want to speak. | Not enough data |
Meeting Coordination
Scheduling | Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. | Not enough data | |
Recording | Conferences can be recorded for future use with native functionality. | Not enough data | |
Participant Permissions | The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. | Not enough data | |
One-Click Join | Allows users to join a conference without requiring a download or a sign-in | Not enough data |
Software Type
Mobile | Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. | Not enough data | |
Browser Application | Conferences can be launched within a browser without requiring a user to download an application to their desktop. | Not enough data | |
Desktop Application | Software is available as a downloadable desktop application. | Not enough data |
Administration
Screen Sharing | Provides screen sharing options to allow access to view or control real-time activities. This feature was mentioned in 26 Help Lightning reviews. | 94% (Based on 26 reviews) | |
File Sharing | Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. 28 reviewers of Help Lightning have provided feedback on this feature. | 90% (Based on 28 reviews) | |
Session Recording | Provides the ability to record remote access and support sessions. 25 reviewers of Help Lightning have provided feedback on this feature. | 96% (Based on 25 reviews) | |
Unattended Remote Access | Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 17 Help Lightning reviews. | 79% (Based on 17 reviews) | |
Multi - Session Handling | Based on 20 Help Lightning reviews. Provides multiple technician support simultaneously. | 83% (Based on 20 reviews) |
Communication
Text Chat | As reported in 22 Help Lightning reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. | 87% (Based on 22 reviews) | |
VoIP | As reported in 19 Help Lightning reviews. Provides voice over IP calling solutions. | 84% (Based on 19 reviews) | |
Video Conference Call | Provides pre-session or in-session video call options to resolve issues. 21 reviewers of Help Lightning have provided feedback on this feature. | 90% (Based on 21 reviews) | |
Screen Annotations | Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. 28 reviewers of Help Lightning have provided feedback on this feature. | 94% (Based on 28 reviews) |
Security
Data Encryption | Implements encryption standards to secure data both in transit and at rest. This feature was mentioned in 22 Help Lightning reviews. | 89% (Based on 22 reviews) | |
Compliance | Provides compliance to multiple industry standards like HIPAA and GDPR. 24 reviewers of Help Lightning have provided feedback on this feature. | 89% (Based on 24 reviews) |
Device Support
Mobile Device Access | As reported in 25 Help Lightning reviews. Allows mobile device access to provide support or connect to your computer from anywhere. | 91% (Based on 25 reviews) | |
Multi-Platform Support | As reported in 24 Help Lightning reviews. Provides support across iOS, Mac, Android, PC and other devices. | 88% (Based on 24 reviews) | |
Cross-Platform | Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. 23 reviewers of Help Lightning have provided feedback on this feature. | 87% (Based on 23 reviews) |
Performance
Reporting | As reported in 25 Help Lightning reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. | 87% (Based on 25 reviews) |
Remote Support
Video chat | Allows users to connect via video chat in order to help fix maintenace or repait issues 10 reviewers of Help Lightning have provided feedback on this feature. | 93% (Based on 10 reviews) | |
Live text chat | Allows users to chat with remote support via text | Not enough data | |
Ticket submitting | Allows users to submit tickets for service requests in order to help with repairs | Not enough data |
Hardware Integration
Mobile phones | As reported in 13 Help Lightning reviews. Allows users to access AR visualization through mobile phones | 90% (Based on 13 reviews) | |
AR glasses | Allows users to integrate AR visualization through AR glasses | Not enough data | |
Tablets | Allows users to integrate AR visualization through Tablets and Desktops 10 reviewers of Help Lightning have provided feedback on this feature. | 88% (Based on 10 reviews) |
Remote Support - Remote Video Support
Video Control | Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification This feature was mentioned in 11 Help Lightning reviews. | 83% (Based on 11 reviews) | |
Live Feed | As reported in 11 Help Lightning reviews. Allows support agents remote access to the customer's smartphone or tablet | 79% (Based on 11 reviews) | |
Video Interaction | As reported in 11 Help Lightning reviews. Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution | 82% (Based on 11 reviews) |
Content - Remote Video Support
Content Management | Based on 11 Help Lightning reviews. Allows users to store and manage previously created content | 79% (Based on 11 reviews) | |
Instruction | As reported in 11 Help Lightning reviews. The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions | 74% (Based on 11 reviews) |
Platform - Remote Video Support
Omni-channel | Customers and support agents can communicate via text, voice, and chat This feature was mentioned in 11 Help Lightning reviews. | 76% (Based on 11 reviews) | |
Self-Service | The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot This feature was mentioned in 11 Help Lightning reviews. | 68% (Based on 11 reviews) | |
Usability | As reported in 11 Help Lightning reviews. This product is easy to use for customers with low tech-literacy like older customers | 73% (Based on 11 reviews) |
