Video Reviews
Great Expectations!
61 Help Lightning Reviews
Overall Review Sentiment for Help Lightning
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My go-to praise for Help Lightning is its sheer ease of use in launching a call. It doesn't require an app download and is literally just a click away. Connecting to a live expert via a video chat that comes with additional features and resources to resolve issues quickly and conveniently is vital for a top-notch customer experience. It ensures quick resolutions without the need to deal with AI or chatbots.
As a business and as a customer, not having to wait for someone to come on-site, but rather getting my issue resolved immediately, is the experience everyone needs. The platform's intuitive interface and robust capabilities make troubleshooting seamless. The clarity of the video and the ability to share visuals in real-time significantly enhances the support process. Help Lightning truly sets a new standard for remote assistance, making it an indispensable tool for any business aiming for efficient and effective customer support. Review collected by and hosted on G2.com.
Difficult to have any dislikes about a product that provides so much ease of use and improves the customer expereince. The support team is quick to respond to any issues or requests for improvement. Review collected by and hosted on G2.com.
Very simple tool to implement for your team. Easy to promote to your customers being that there are no app purchases or sign on requirements.
The team at Help Lightning are very supportive and always looking to help you improve your experience regardless of your location and Timezone - great support! Review collected by and hosted on G2.com.
I don't have any dislikes as my requests for any support are promptly met - thank you HL team Review collected by and hosted on G2.com.
I love the tool for screensharing because I can guide the users properly or I can record the error the user is encountering and sent it to Level 2 teams. Specially for LUCE issues. Review collected by and hosted on G2.com.
But at the same time I don´t like the time frame for the screensharing.
I can undesrtand that maybe is a security method but it would be great if it last at least 5 minutes.
Also I don´t like that videos take a lot to download. Review collected by and hosted on G2.com.
Help Lightning is a great tool for our specialists and customers to effectively understand each customer's unique situation in their home with their security system. It allows us quickly understand how their equipment is set up and guide the customer through more specific and effective troubleshooting steps, especially when it comes to physical placement/issues and certain customizable software settings. Review collected by and hosted on G2.com.
The only downside is that we currently have to send a link to the customer which can slow the process, but we have plans to integrate it more fully into our systems to make it a seamless experience. Review collected by and hosted on G2.com.
Help Lightning helps us to provide an extended level of Virtual assistance to our customers. The seamless transfer from chat to video call provides a professional approach. Review collected by and hosted on G2.com.
Being able to personalise our call initiation message will be a game changer when that update is available. Eliminating any risk of the initial invite being disregarded as spam. Review collected by and hosted on G2.com.
I love using help lighting because it is a great way to assist customers in helping them resolve their cash recyler issues. You do not have to worry about harvesting data or downloading/paying for anything which gives the end user piece of mind. I also love the draw functions on HL which help guide the customers to the right place. Review collected by and hosted on G2.com.
The only down side to HL is that sometimes it can lag really badly and sometimes the picture mode doesn't always work because the screen will freeze. Review collected by and hosted on G2.com.
I like that is an easy and fast way to see the point of view from someone who is far from us. Review collected by and hosted on G2.com.
The screen sharing functions goes to black after some time (it lasts a little more than 2 minutes). Review collected by and hosted on G2.com.
To be able to assist users through their camera or their screen to help them resolve their issues with a better and interactive guidence Review collected by and hosted on G2.com.
The situation where the screen sharing gets disconnected from time to time and users have to reconnect and sometimes users don't understand how to do it again. Review collected by and hosted on G2.com.
