# Best AR Collaboration Tools

  *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)*

   AR Collaboration tools are used to train, collaborate, and provide technical support from a remote environment using augmented reality (AR) applications. AR Collab tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. In these fields, users can connect hardware such as phones, tablets, or AR glasses to software that provides them with visual instructions showing them how to conduct maintenance on any given piece of equipment. An example would be a piece of machinery that has broken down, and now a fieldworker must learn how to fix it. AR collaboration software can not only provide visual instructions that will show the worker exactly where the breakdown on the equipment is, but it can also connect him with a remote support team that can see exactly what the worker is seeing. Together they can collaborate on solving the problem using AR and visual instructions.

These tools are often implemented in remote support or maintenance departments so they can connect with field workers, even when they’re in an entirely different location. AR Collaboration tools can sometimes be connected to [product data management (PDM) software](https://www.g2.com/categories/product-data-management-pdm) or [PLM software](https://www.g2.com/categories/plm) which allows users to easily upload 3D content with annotations and instructions. This way, when a worker opens up the AR remote collaboration software on a specific piece of equipment, all of the annotations and instructions on maintenance are already there.

To qualify for inclusion in the AR Collaboration Tools category, a product must:

- Upload necessary content directly to integrating hardware such as phones, tablets, or AR glasses
- Provide remote support assistance so users can connect with a support team to collaborate on any maintenance or work
- Allow users to draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world





## Category Overview

**Total Products under this Category:** 41


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,400+ Authentic Reviews
- 41+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best AR Collaboration Tools At A Glance

- **Leader:** [Streem](https://www.g2.com/products/streem/reviews)
- **Highest Performer:** [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
- **Easiest to Use:** [Streem](https://www.g2.com/products/streem/reviews)
- **Top Trending:** [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews)
- **Best Free Software:** [Remote Eye](https://www.g2.com/products/remote-eye/reviews)


---

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2552&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2552&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Far-collaboration-tools&secure%5Btoken%5D=9d5410ed98aea3131313ae1794833ac05862d8e9785f60b6a5e027dd15e5f61b&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website&secure%5Bvisitor_segment%5D=180)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Streem](https://www.g2.com/products/streem/reviews)
  StreemCore® is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 69

**User Satisfaction Scores:**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.1/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Streem](https://www.g2.com/sellers/streem)
- **Year Founded:** 2017
- **HQ Location:** Portland, Oregon
- **Twitter:** @streem_pro (472 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18149056/ (20 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Services, Oil & Energy
  - **Company Size:** 43% Mid-Market, 19% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (17 reviews)
- Easy Setup (14 reviews)
- Features (11 reviews)
- Easy Access (10 reviews)
- Time-saving (10 reviews)

**Cons:**

- Connectivity Issues (10 reviews)
- Limited Customization (6 reviews)
- Delays (5 reviews)
- Learning Curve (5 reviews)
- Poor Quality (5 reviews)

### 2. [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
  Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 62

**User Satisfaction Scores:**

- **AR annotations:** 9.0/10 (Category avg: 8.9/10)
- **Content management:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning (3,968 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10175859/ (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Chemicals, Information Technology and Services
  - **Company Size:** 40% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (6 reviews)
- Screen Sharing (4 reviews)
- Reliability (3 reviews)
- Service Quality (3 reviews)

**Cons:**

- Delay Issues (6 reviews)
- Connectivity Issues (3 reviews)
- Screen Resolution (3 reviews)
- Screen Sharing (3 reviews)
- Connection Issues (2 reviews)

### 3. [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews)
  Quickly scale problem-solving guidance, support and expertise to your factory operations & service teams with augmented reality. Vuforia Chalk is a powerful collaboration and communication tool for your organization’s experts to provide real-time assistance to technicians facing complex or unfamiliar challenges. Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects, allowing the expert to guide the technician through a process, step-by-step. With more accurate annotations, experts and technicians spend less time resolving issues, increasing operational productivity and efficiency. Vuforia Chalk delivers faster resolution without the time and expense of expert travel or repeat technician visits.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **AR annotations:** 8.9/10 (Category avg: 8.9/10)
- **Content management:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [PTC](https://www.g2.com/sellers/ptc)
- **Year Founded:** 1985
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @PTC (37,603 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1935/ (8,226 employees on LinkedIn®)
- **Ownership:** NASDAQ: PTC

**Reviewer Demographics:**
  - **Company Size:** 47% Small-Business, 41% Mid-Market


### 4. [Dynamics 365 Remote Assist](https://www.g2.com/products/dynamics-365-remote-assist/reviews)
  Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 16

**User Satisfaction Scores:**

- **AR annotations:** 8.9/10 (Category avg: 8.9/10)
- **Content management:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,114,353 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Company Size:** 35% Small-Business, 29% Mid-Market


### 5. [Remote Eye](https://www.g2.com/products/remote-eye/reviews)
  Wideum is a remote service technology company, innovating in applications for smartphones, tablets and smart glasses. Our proprietary software allows users to execute difficult tasks and operation maintenance with remote assistance thanks to information sharing between field service operators and support departments. Remote Eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require more specialized external knowledge. Remote Eye is specially designed for Smart Glasses, hands-free devices that allow the operator to complete the freedom to move. It is also available on Android and iOS mobile phones. For more information visit www.wideum.com


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **AR annotations:** 9.5/10 (Category avg: 8.9/10)
- **Content management:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.4/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Wideum](https://www.g2.com/sellers/wideum)
- **Year Founded:** 2017
- **HQ Location:** Barcelona, ES
- **Twitter:** @wideumofficial (37 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/wideum/?originalSubdomain=es (12 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 39% Small-Business, 33% Enterprise


#### Pros & Cons

**Pros:**

- Cost Efficiency (1 reviews)
- Ease of Use (1 reviews)
- Easy Integration (1 reviews)
- Integrations (1 reviews)
- Reporting (1 reviews)


### 6. [Librestream](https://www.g2.com/products/librestream/reviews)
  Librestream transforms workforces with AR & AI- enabled knowledge networks for safer, more efficient & resilient workforces. Librestream’s Onsight solution is the leading augmented reality platform, built for industrial enterprises & deployed in 184 countries, on 6 continents, & supports translations in 27 languages. Compatible with existing workflows and ecosystems, Onsight provides immediate access to the content, people, relevant data, & guidance needed — in any environment & on any device.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Librestream](https://www.g2.com/sellers/librestream)
- **Year Founded:** 2003
- **HQ Location:** Winnipeg, Manitoba
- **Twitter:** @Librestream (1,206 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/librestream-technologies-inc/?trk=tabs_biz_home (45 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 54% Small-Business, 38% Mid-Market


### 7. [AIRe Link](https://www.g2.com/products/aire-link/reviews)
  AIRe Link is a cloud-based solution for remote visual support that’s easy to use, with no app downloads needed. Developed by Konica Minolta, a leader in workplace innovation for over 150 years, it’s built with robust security and fully complies with GDPR and B2B standards. AIRe Link streamlines customer support or service with features like video streaming, live pointers, drawing, OCR, and more. It also boosts team collaboration through group sessions, a knowledge base, and real-time data analytics. With AIRe Link, you can provide efficient, secure support and improve team productivity. Additionally, you'll save money, time, and cut down on CO2 emissions by reducing on-site service visits.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [AIRe Link](https://www.g2.com/sellers/aire-link)
- **HQ Location:** Brno, CZ
- **Twitter:** @AIRe_Link (4 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/airelink/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 65% Small-Business, 25% Mid-Market


### 8. [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews)
  Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **AR annotations:** 9.0/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,378 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Staffing and Recruiting
  - **Company Size:** 59% Mid-Market, 23% Small-Business


### 9. [SightCall](https://www.g2.com/products/sightcall/reviews)
  SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **AR annotations:** 10.0/10 (Category avg: 8.9/10)
- **Content management:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [SightCall](https://www.g2.com/sellers/sightcall)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @sightcall (1,331 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sightcall/about (71 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Marketing and Advertising
  - **Company Size:** 52% Small-Business, 43% Mid-Market


### 10. [AR Genie](https://www.g2.com/products/ar-genie/reviews)
  AR Genie is a visual remote assistance tool powered by AI, augmented reality (AR), and the Large Langauge Model (L.L.M.). It enables experts to collaborate globally with technicians or customers to assist and guide visually using AR annotations on live video for resolving complex technical issues remotely. Our user-friendly tools make it easy to troubleshoot problems using AR Glasses, mobile devices, or tablets, eliminating the confusion and complexity associated with technical terminology. Elevate your technical support capabilities in operation and maintenance or training to expedite resolution, enhance the customer experience, save time, and reduce costs.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [AR Genie](https://www.g2.com/sellers/ar-genie)
- **Year Founded:** 2023
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ar-genie (13 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Small-Business, 27% Mid-Market


### 11. [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews)
  TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. It standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. Delivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. At the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions. With Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 60

**User Satisfaction Scores:**

- **AR annotations:** 8.3/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,130 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Staffing and Recruiting
  - **Company Size:** 48% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Cost Efficiency (2 reviews)
- Productivity Improvement (2 reviews)
- Time-Saving (2 reviews)
- Augmented Reality (1 reviews)

**Cons:**

- App Performance (1 reviews)
- Expensive (1 reviews)
- Learning Curve (1 reviews)
- Limited Features (1 reviews)
- Platform Compatibility (1 reviews)

### 12. [XRmeet](https://www.g2.com/products/xrmeet/reviews)
  XRmeet is an AR-based remote solution that enables businesses and enterprises alike to provide remote assistance to the workforce by allowing their experts to see what their workers see and solve problems in real-time around the globe. XRmeet combines augmented reality features such as 3D AR annotations with the live video stream to communicate and resolve problems faster. XRmeet is widely used in various industries for training, installation, inspection, maintenance, and repair of complex equipment. Key Features - Encrypted HD video stream - Multiple device compatibility - Multiple users in a single session - VoIP and in-built text chat - AR annotations and free-hand drawings on live video stream - Freeze/Pause the live video stream and take screenshots and draw annotations. - Record live video stream - Add notes during a session - Screen share - 3D object detection - Real-time analytics Deploying XRmeet, companies saw upto 50% reduction in downtime, 30-50% reduction in the time taken to resolve issues, 30% reduction in operational expenditure and was able to work with a 25% reduction in manpower. Learn more at www.xrmeet.io


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **AR annotations:** 8.8/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [iBoson Innovations](https://www.g2.com/sellers/iboson-innovations)
- **Year Founded:** 2016
- **HQ Location:** Trivandrum, Kerala
- **Twitter:** @ibosoninnov (220 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/i---boson-innovations/ (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 46% Mid-Market, 38% Small-Business


### 13. [HELPAR](https://www.g2.com/products/helpar/reviews)
  Provide remote assistance empowered with augmented reality: HELPAR is an efficient collaborative solution for remote guidance, which combines video streaming and AR technology. This superimposes the user’s camera image with computer-generated visuals to enable interactions and AR markings.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **AR annotations:** 8.7/10 (Category avg: 8.9/10)
- **Content management:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [ViewAR](https://www.g2.com/sellers/viewar)
- **Year Founded:** 2010
- **HQ Location:** Vienna, Austria
- **Twitter:** @ViewARcom (1,973 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/viewar/ (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 42% Small-Business, 33% Enterprise


### 14. [EzyVue](https://www.g2.com/products/ezyvue/reviews)
  Ezyvue is a 3d product visualization and augmented reality web platform. It is designed to enhance e-commerce stores by providing a unique shopping experience and helping bridge the gap between in-store and online shopping. When the Ezyvue viewer is added to a website it enables shoppers to view and interact with a realistic 3d model of a product and preview it at home using augmented reality. The platform simplifies the process of adding the 3d viewer to a web page and can be integrated with most websites and e-commerce site builders. It provides a single online platform for importing, managing, editing, and publishing assets. The viewer features photorealistic rendering, shadows, reflections, product personalization, 3d annotations, animations, augmented reality, and more. 3d models can be customized using the online scene composer. The viewer can be integrated with most websites and e-commerce site builders. Ezyvue provides a number of no-contract subscription plans and is currently offering a 14-day trial.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [EzyVue Software](https://www.g2.com/sellers/ezyvue-software)
- **Year Founded:** 2021
- **HQ Location:** Ooralea, QLD
- **Twitter:** @EzyVueSoftware
- **LinkedIn® Page:** https://www.linkedin.com/company/ezyvue (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 90% Small-Business, 10% Mid-Market


### 15. [Eye4Task](https://www.g2.com/products/eye4task/reviews)
  Eye4Task is a true collaborative platform connecting technicians and experts remotely to accelerate workflows and decision-making processes through AR and KET.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **AR annotations:** 9.3/10 (Category avg: 8.9/10)
- **Content management:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [HeadApp](https://www.g2.com/sellers/headapp)
- **Year Founded:** 2014
- **HQ Location:** Torino, IT
- **Twitter:** @HeadApp (102 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/headapp-srl/ (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 43% Small-Business, 29% Enterprise


### 16. [VISIONxR](https://www.g2.com/products/visionxr/reviews)
  Future Visual’s remote collaboration platform VISIONxR™ can replicate workspaces and deliver experiences to improve customer and employee experience.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Future Visual](https://www.g2.com/sellers/future-visual)
- **HQ Location:** Brighton, GB
- **Twitter:** @FutureVisualvr (810 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/future-visual (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Mid-Market, 33% Small-Business


### 17. [FASTEP](https://www.g2.com/products/fastep/reviews)
  FASTEP is a work optimization and after-sales service SaaS platform for business / industrial use. We provide interactive instructions with AR and photo modes, AR video calls solution FASTcall for remote help, simple web interfaces for instruction makers and remote experts, and SDK for integrating our platform into your apps


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **AR annotations:** 8.8/10 (Category avg: 8.9/10)
- **Content management:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [FASTEP](https://www.g2.com/sellers/fastep)
- **Year Founded:** 2020
- **HQ Location:** El Zahraa, EG
- **LinkedIn® Page:** http://www.linkedin.com/company/thefastep (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 42% Mid-Market


### 18. [Telepresenz](https://www.g2.com/products/telepresenz/reviews)
  Telepresenz® is an augmented reality based, remote guidance and Digital workflow system that can be used with a variety of devices including smart glasses to access remote experts and remotely diagnose, assess, and troubleshoot assets in the field. Telepresenz enables real-time, two-way communication between a remote expert and field users, reducing the costs associated with providing such expertise when required, making it not only possible but completely viable to work with individuals situated across the globe.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 8

**User Satisfaction Scores:**

- **AR annotations:** 9.3/10 (Category avg: 8.9/10)
- **Content management:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Telepresenz](https://www.g2.com/sellers/telepresenz)
- **HQ Location:** Holmdel, US
- **LinkedIn® Page:** https://www.linkedin.com/company/5231015 (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 63% Mid-Market, 38% Small-Business


### 19. [Masters of Pie](https://www.g2.com/products/masters-of-pie/reviews)
  Masters of Pie is a software company that creates real-time collaboration solutions for Enterprise. Our modular software framework, called Radical SDK, integrates with any type of enterprise software application, enhancing them with real-time and immersive capabilities, allowing geographically dispersed teams to collaborate in real-time across AR/VR, Desktop and Mobile devices.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **AR annotations:** 7.9/10 (Category avg: 8.9/10)
- **Content management:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Masters of Pie](https://www.g2.com/sellers/masters-of-pie)
- **Year Founded:** 2011
- **HQ Location:** London, GB
- **Twitter:** @mastersofpie (588 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mastersofpie (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 70% Small-Business, 30% Mid-Market


### 20. [VSight Remote](https://www.g2.com/products/vsight-remote/reviews)
  VSight’s AR Remote Assistance platform empowers connected workers by enabling secure, real-time collaboration between on-site teams and remote experts, tackling critical pain points like downtime, skill gaps, and high operational costs. Designed to streamline operations across diverse industries, VSight combines AI-driven features with augmented reality (AR) remote assistance to deliver efficient, high-quality solutions that boost productivity and enhance decision-making. Key Solutions and Benefits • Minimized Downtime with Real-Time Support: VSight enables AR-powered remote assistance, allowing on-site personnel to connect instantly with remote experts for real-time troubleshooting. This fast response capability keeps operations running smoothly by reducing costly delays and ensuring issues are resolved as they arise. • Cost Savings and Reduced Travel Needs: Traditionally, resolving technical issues often requires on-site expert visits, which are both time-consuming and costly. VSight’s augmented reality remote assistance eliminates the need for travel by enabling remote support through AR technology, saving expenses and reducing operational downtime. • Enhanced Training and Knowledge Transfer: In industries where skill gaps can impact task execution, VSight’s augmented reality for remote training allows experts to provide step-by-step guidance directly to field teams. This hands-on learning not only ensures tasks are executed correctly but also empowers workers to develop new skills on the job, bridging the gap between expert knowledge and on-site needs. • Data Security and Compliance: VSight takes a strong stance on security, with ISO 27001 compliance and adherence to GDPR and CCPA regulations. With encrypted data transmission and secure access protocols, this augmented reality remote assistance software is built to meet the rigorous security requirements of industries handling sensitive information. • Wide Compatibility for Diverse Use Cases: VSight Remote is fully compatible with a range of devices, including smart glasses, mobile devices, and tablets. This flexibility enables field teams to leverage augmented reality for remote service and augmented reality maintenance training across various environments and industries, from manufacturing to healthcare. • Seamless Integration for Operational Efficiency: Supporting SCIM for user management, OAuth for secure access, and smooth integration with CRM, ERP, and other enterprise systems, VSight is designed to fit seamlessly into existing infrastructure. This integration capability enhances operational workflows by connecting VSight to core business systems, enabling better data synchronization and real-time insights. Industry Applications VSight Remote is tailored to meet the demands of industries where uninterrupted operations are crucial, including Manufacturing, Energy, Field Services, Automotive, Maintenance & Repair (MRO), Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. By combining AI and AR-driven features, VSight enhances operational capabilities and provides a scalable, secure solution for a wide range of applications: • Augmented Reality in Field Service: Remote experts can guide technicians through diagnostics, maintenance, and repairs in real time, ensuring accurate execution and fast problem-solving in critical field service operations. • Augmented Reality for Maintenance and Repair: VSight’s AR-based remote assistance enables on-site teams to receive expert guidance for complex repairs, minimizing downtime and ensuring tasks are completed correctly. • Augmented Reality Remote Training and Support: With real-time, interactive support, VSight provides an efficient way to upskill teams and ensure all personnel are aligned with current protocols and procedures. A Complete Solution for Today’s Operational Challenges With its intuitive interface, extensive training resources, and user-driven support, VSight Remote is easy to implement and adopt, even for teams with limited technical expertise. By addressing challenges from skill shortages to data security, VSight’s augmented reality remote assistance empowers teams to work more effectively, respond faster to on-site issues, and maintain seamless, secure operations across the board.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **AR annotations:** 10.0/10 (Category avg: 8.9/10)
- **Content management:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [VSight](https://www.g2.com/sellers/vsight)
- **Year Founded:** 2019
- **HQ Location:** Vilnius, Vilniaus
- **Twitter:** @vsightio (237 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/vsight/ (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business, 10% Enterprise


### 21. [XMReality](https://www.g2.com/products/xmreality/reviews)
  XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **AR annotations:** 8.3/10 (Category avg: 8.9/10)
- **Content management:** 6.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [XMReality](https://www.g2.com/sellers/xmreality)
- **Year Founded:** 2007
- **HQ Location:** Linkoping, Sweden
- **Twitter:** @XMReality (554 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xmreality/ (16 employees on LinkedIn®)
- **Ownership:** STO: XMR

**Reviewer Demographics:**
  - **Company Size:** 39% Small-Business, 37% Enterprise


### 22. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
  TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,769

**User Satisfaction Scores:**

- **AR annotations:** 9.7/10 (Category avg: 8.9/10)
- **Content management:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,130 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,719 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, IT Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)

### 23. [Trimble Connect](https://www.g2.com/products/trimble-trimble-connect/reviews)
  Trimble Connect for HoloLens utilizes mixed reality for project coordination by providing precise alignment of holographic data on the job site, enabling workers to review their models overlaid in the context of the physical environment.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **AR annotations:** 6.7/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Trimble](https://www.g2.com/sellers/trimble)
- **Year Founded:** 1978
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @TrimbleCorpNews (12,044 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5160/ (10,636 employees on LinkedIn®)
- **Ownership:** NASDAQ

**Reviewer Demographics:**
  - **Top Industries:** Construction
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Helpful (1 reviews)

**Cons:**

- Software Instability (1 reviews)
- Training Deficiency (1 reviews)

### 24. [Plutomen Connect](https://www.g2.com/products/plutomen-connect/reviews)
  Plutomen Connect is an AR-powered remote assistance & technical support solution that enables your frontline workforce to connect with your experts instantly. Deliver quick incident response, and expedite your field servicing process with one click connect. Plutomen Connect is proven to minimize downtime by 50%, improve first-time fix rates by 30% and conduct field tasks – MRO, Troubleshooting, Compliance & Audits checks remotely. Plutomen Connect can be seamlessly integrated with the existing industrial systems such as ERP, LMS, CRM, etc., thereby allowing seamless centralized user management for controlling analytics, work orders, dataflow, & users. The features of Plutomen Connect include: Plutomen Connect can be accessed on different devices like web, smartphones, tablets, and assisted reality wearables like RealWear and Vuzix.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **AR annotations:** 9.7/10 (Category avg: 8.9/10)
- **Content management:** 8.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Plutomen Technologies Pvt Ltd](https://www.g2.com/sellers/plutomen-technologies-pvt-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 33% Small-Business


### 25. [VIRNECT](https://www.g2.com/products/virnect/reviews)
  VIRNCET Remote, which is a real-time remote collaboration service, ensures the information and issues are shared so that workers can immediately deal with it wherever they are. Precision and efficiency of the task can be increased by maintaining a familiar working environment which also guarantees faster and more convenient co-working.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 7.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [VIRNECT](https://www.g2.com/sellers/virnect)
- **Year Founded:** 2016
- **HQ Location:** 서울특별시, KR
- **LinkedIn® Page:** https://www.linkedin.com/company/virnect (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 80% Small-Business, 20% Mid-Market




## Parent Category

[Augmented Reality Software](https://www.g2.com/categories/augmented-reality)



## Related Categories

- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)



---

## Buyer Guide

### What You Should Know About AR Collaboration Tools

### What are AR Collaboration Tools?

Augmented reality (AR) collaboration tools are used to train, collaborate, and provide technical support from a remote environment using AR applications. Using AR on mobile devices, collaborators can layer digital objects and notes onto another user’s screen as that user views the real world through a camera. For example, a user working with an engine could use a phone, tablet, or hands-free smart glasses to connect with AR collaboration software that provides visual instructions showing them how to conduct maintenance. That user can also video chat with a remote specialist, keeping the engine on screen. The specialist could then superimpose virtual diagrams, 3D objects, and more onto the user’s screen to provide remote assistance. Together they can collaborate on solving the problem using AR and visual instructions. When a support specialist can’t be on site, AR collaboration tools provide the next best thing.

AR collaboration tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. When machinery breaks down during field service, users can be better equipped to diagnose and fix issues thanks to AR collaboration tools. Beyond being relevant to the aforementioned fields, AR collaboration is an evolving field with applications in IT support and more.

**What Does AR Stand For?**

AR stands for augmented reality. Augmented reality refers to a mixed visualization method that allows users to view real-world objects through a phone, tablet, or other devices and then superimpose virtual objects onto that real-world image.

### What are the Common Features of AR Collaboration Tools?

The following are some core features within AR collaboration tools that can help users achieve remote collaboration workflows via AR visualization:

**Video chat:** While AR collaboration software provides more robust functionality than video conferencing software, the ability to video chat is core to these offerings. A video call serves as the basis for a remote collaboration workspace, which is then supplemented by mixed-reality visualizations.

**AR visualization:** AR collaboration tools allow collaborators to superimpose virtual images and annotations onto a live video feed. These visualizations convincingly “stick” to objects in the real-world space, creating the illusion that they’re actually part of the scene.

**Live text chat:** Many AR collaboration platforms feature live text chat alongside video chat, which offers users an alternative means of communication during workflows where voice chat is less effective.

**Guided content:** Beyond real-time interaction, many tools include functionality for remote support specialists to upload guided learning modules. These are preconfigured AR visualizations and walkthroughs, which allow the end user to learn what they need to conduct field service without a specialist. 

**Content management:** Many AR collaboration tools allow users to store learning modules, along with recordings of prior AR remote support sessions. This allows teams to easily access help material for reuse when needed. 

**Ticket submission:** Most AR collaboration tools feature a ticket submission process, which allows specialists to schedule remote assistance based on bandwidth. This also allows field technicians to give specialists context for their issues ahead of time, which makes for a more productive remote collaboration session.

### What are the Benefits of AR Collaboration Tools?

AR collaboration solutions provide a number of benefits for both remote help specialists and end users when on-site support isn’t an option.

**Productive support:** Remote troubleshooting via voice and text chats can be tedious, inefficient, and time consuming. AR collaboration tools ease bandwidth for both specialists and end users by providing a real-time visual medium for collaboration. Instead of describing issues and waiting for a specialist to get back to them, users can show specialists exactly what’s going on with their field service as the specialist annotates the scene to provide remote assistance in real time.

**Deeper understanding:** Allowing end users and specialists to brainstorm via an AR workspace grants end users a deeper understanding of equipment maintenance via mixed reality and 3D models. Establishing an AR workspace allows specialists to walk users through troubleshooting, remediation, and issue prevention almost as though they were standing over the user’s shoulder. This kind of issue resolution can result in more lasting knowledge to prevent and address similar problems in the future, saving teams time in the long run.

**Real-time interaction:** When users are dealing with an issue, customer support interactions that feel impersonal can lead to a bad customer experience. By allowing technicians to brainstorm with customers in real time via mobile devices like smartphones, AR collaboration tools facilitate a positive experience that is more likely to leave customers happy.

### Who Uses AR Collaboration Tools?

AR collaboration systems are a growing space, and their use cases are evolving. Below are some examples of personas that use the software.

**Technicians:** Technicians use AR collaboration tools to provide remote assistance for physical equipment and machinery without being physically present. Using video chat and AR on mobile devices like smartphones, technicians can guide users through operation or repair. Technicians can also use these tools to work with each other from a distance.

**IT specialists:** IT specialists can help their users with hardware issues remotely using AR collaboration tools. The use case is similar to technicians’, except that IT specialists use AR experience to guide users through tech setups. 

#### Software Related to AR Collaboration Tools

Related solutions that can be used together with these Tools include:

[AR visualization software:](https://www.g2.com/categories/ar-visualization) AR visualization software allows businesses to create immersive experiences for consumers to interact with their products. Users upload 3D models to these platforms and scale the image, adjust the color, and incorporate the additional details needed to give the best user experience possible. These solutions can be used in conjunction with AR remote collaboration tools to customize the user experience in support scenarios. 

[AR training simulator software:](https://www.g2.com/categories/ar-training-simulator) AR training simulator software is intended to train users for a certain role in a partially virtual environment. Trainees utilize ARaugmented reality in these solutions to learn the vital skills needed for a new job. Depending on the solution, AR collaboration software can provide a real-time collaborative training experience instead of a preset solo experience.

[VR collaboration platforms:](https://www.g2.com/categories/vr-collaboration) Virtual reality (VR)VR (virtual reality) collaboration platforms allow users to collaborate in virtual reality from remote locations. These solutions enable users to meet in the same virtual space and communicate through speech and text. The use cases differ from AR in that both participants must be wearing a fully immersive headset, which would rule out the real-time, collaborative equipment repair and operation AR collaboration platforms enable.

### Challenges with AR Collaboration Tools

AR collaboration tools can come with their own set of challenges. 

**Network availability:** Many potential AR remote collaboration users in fields such as utilities and maintenance often find themselves in situations where a high bandwidth internet connection is hard to come by. These tools rely on a reliable internet connection, which can sometimes be a lot to ask for.

**Screen size:** AR collaboration tools are more effective on tablets than phones and more effective still on smart glasses than tablets. The bigger the field of view, the better. Beyond the field of view, smart glasses provide a completely hands-free experience, granting field technicians more freedom to maneuver during a remote collaboration session. Not all teams have access to tablets, and even fewer have access to smart glasses. 

### How to Buy AR Collaboration Tools

#### Requirements Gathering (RFI/RFP) for AR Collaboration Tools

G2.com can assist buyers in finding the AR collaboration tool, whether a buyer is searching for the first time or looking to replace legacy software.

Generally, the most important considerations are price, the robustness of the AR visualization, and device support. One of the primary purposes of AR collaboration is to enable remote, visual collaboration that is clear and effective for all participants. With that in mind, ensuring that the tool of choice allows users to easily create excellent visuals and annotations is essential. Using G2 reviews as a reference, buyers can determine the solution that will be most effective for their teams, ensuring a pain-free learning curve and comprehensive solution. 

After narrowing down a potential pool of products, teams can then apply further considerations for budget, requirements, and more. Using this approach, buyers can move forward in the buying process with confidence, referencing their checklist in conjunction with G2 scores to find the right solution for their needs.

#### Compare AR Collaboration Tools 

#### Create a long list

Buyers should consider the many AR collaboration tools on the market, especially as the market grows. Some of these tools are tailored specifically for fields like maintenance and utilities, while others shine in the hands of IT support specialists. Buyers should consider distinctions like these to produce a long list of potentially viable products.

**Create a short list**

Once a long list is created, buyers should employ a more granular approach to trim it down. Along with a matrix of must-have functionality and pricing, buyers can use G2 reviews to explore any potential advantages and disadvantages among the products they’re considering. Is one solution better at enhancing collaboration between technicians than providing support between technicians and end users? With factors like these in mind, buyers should narrow down their search to a list of three to five products.

**Conduct demos**

All software products on a company’s short list must be investigated firsthand via demos to ensure that real-time functionality matches on-paper expectations. During demos, buyers should make inquiries based on the requirements gathering they’ve done prior. For example, one might ask to be walked through a real-time technical support session using a solution’s ARaugmented reality functionality.

#### Selection of AR Collaboration Tools

**Choose a selection team**

Companies of any size should try to involve the most relevant personas when beginning the AR collaboration tools selection process. Large companies might have the resources to include individual team members to fill roles such as team managers and technicians. Smaller companies can overlap roles to compensate for their relatively fewer employees. 

**Negotiation**

Some vendors offer AR remote collaboration tools that can do far more than what the buyer requires, such as full-featured AR visualization. While some AR collaboration software vendors may only offer an all-or-nothing package, buyers who want to optimize spending should try to negotiate a fairly priced package, including only the functionalities that matter to them. For example, a product’s pricing page could show that the buyer’s must-have features are only included with an expensive all-in-one package, whereas a sales conversation may prove otherwise. 

**Final decision**

To conclude the process, performing a trial run with a small pool of remote specialists is essential. This will aid buyers in ensuring that their chosen AR collaboration tool is easy to use and enables enhanced collaboration. If the tool is received well and utilized often, the buyer’s selection is probably the right one. If not, it may be time to try another product from the short list.