# Best AR Collaboration Tools

*By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)*

The best AR collaboration tool in 2026 is Streem, rated 4.6 out of 5 on G2 based on 80+ verified reviews. For small and mid-sized teams, Vuforia Chalk brings PTC-grade AR support to phones and tablets. The highest user-rated AR collaboration tool among the top five is Help Lightning at 4.8 stars.

1. Streem — 4.6/5 (80+ reviews): Best for remote visual support in field service and maintenance
2. Help Lightning — 4.8/5 (60+ reviews): Best for enterprise remote visual guidance teams
3. Vuforia Chalk — 4.4/5 (10+ reviews): Best for small-to-mid teams already on PTC tools
4. Dynamics 365 Remote Assist — 4.1/5 (10+ reviews): Best for Microsoft and HoloLens ecosystems
5. Librestream — 4.7/5 (10+ reviews): Best for AR knowledge networks in industrial field service

*Updated June 2026. Based on 2026 G2 verified review data across 41 products.*


AR Collaboration tools are used to train, collaborate, and provide technical support from a remote environment using augmented reality (AR) applications. AR Collab tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. In these fields, users can connect hardware such as phones, tablets, or AR glasses to software that provides them with visual instructions showing them how to conduct maintenance on any given piece of equipment. An example would be a piece of machinery that has broken down, and now a fieldworker must learn how to fix it. AR collaboration software can not only provide visual instructions that will show the worker exactly where the breakdown on the equipment is, but it can also connect him with a remote support team that can see exactly what the worker is seeing. Together they can collaborate on solving the problem using AR and visual instructions.

These tools are often implemented in remote support or maintenance departments so they can connect with field workers, even when they’re in an entirely different location. AR Collaboration tools can sometimes be connected to [product data management (PDM) software](https://www.g2.com/categories/product-data-management-pdm) or [PLM software](https://www.g2.com/categories/plm) which allows users to easily upload 3D content with annotations and instructions. This way, when a worker opens up the AR remote collaboration software on a specific piece of equipment, all of the annotations and instructions on maintenance are already there.

To qualify for inclusion in the AR Collaboration Tools category, a product must:

- Upload necessary content directly to integrating hardware such as phones, tablets, or AR glasses
- Provide remote support assistance so users can connect with a support team to collaborate on any maintenance or work
- Allow users to draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world






## How Many AR Collaboration Tools Products Does G2 Track?
**Total Products under this Category:** 41

### Category Stats (Jun 2026)
- **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Streem (+0.15%) - Among all products in this category, Streem recorded the largest rating increase compared to last month
*Last updated: June 23, 2026*


## How Does G2 Rank AR Collaboration Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,500+ Authentic Reviews
- 41+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which AR Collaboration Tools Is Best for Your Use Case?

- **Leader:** [Streem](https://www.g2.com/products/streem/reviews)
- **Highest Performer:** [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
- **Easiest to Use:** [Streem](https://www.g2.com/products/streem/reviews)
- **Top Trending:** [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews)
- **Best Free Software:** [Remote Eye](https://www.g2.com/products/remote-eye/reviews)


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---

## What Are the Top-Rated AR Collaboration Tools Products in 2026?
### 1. [Streem](https://www.g2.com/products/streem/reviews)
StreemCore® is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows


**Average Rating:** 4.6/5.0
**Total Reviews:** 72
**How Do G2 Users Rate Streem?**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.1/10 (Category avg: 8.8/10)

**Who Is the Company Behind Streem?**

- **Seller:** [Streem](https://www.g2.com/sellers/streem)
- **Year Founded:** 2017
- **HQ Location:** Portland, Oregon
- **Twitter:** @streem_pro (470 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18149056/ (20 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Consumer Services, Oil & Energy
- **Company Size:** 43% Mid-Market, 20% Small-Business


#### What Are Streem's Pros and Cons?

**Pros:**

- Ease of Use (17 reviews)
- Easy Setup (14 reviews)
- Features (11 reviews)
- Easy Access (10 reviews)
- Time-saving (10 reviews)

**Cons:**

- Connectivity Issues (10 reviews)
- Limited Customization (6 reviews)
- Delays (5 reviews)
- Learning Curve (5 reviews)
- Poor Quality (5 reviews)


### What Do G2 Reviewers Say About Streem?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Streem, allowing for quick setup and intuitive operation for effective collaboration.
- Users love the **easy setup** of Streem, allowing quick access to streaming and collaboration features without hassle.
- Users highlight Streem's **seamless real-time visual collaboration** and intuitive interface, enhancing communication and efficiency for remote tasks.
- Users value the **easy access** of Streem, allowing quick setup and seamless streaming of diverse content.
- Users value the **time-saving aspect** of Streem, facilitating quick setups and efficient real-time collaboration.

**Cons:**

- Users experience **connectivity issues** , especially in low signal areas, impacting performance during live sessions.
- Users find the **limited customization options** in Streem restrict their ability to tailor the experience to their needs.
- Users often face **delays** during sessions with Streem, impacting their video sharing and overall workflow efficiency.
- Users face a **steep learning curve** with Streem, as new users may feel overwhelmed by its features.
- Users report **poor quality** in Streem’s mobile app, noting issues with connectivity and document capture sharpness.

#### What Are Recent G2 Reviews of Streem?

**"[Streem Makes Remote Assistance Easy with Fast Setup and Real-Time Visual Collaboration](https://www.g2.com/survey_responses/streem-review-12696313)"**

**Rating:** 5.0/5.0 stars
*— Ebini M.*

[Read full review](https://www.g2.com/survey_responses/streem-review-12696313)

---

**"[Streamlined Remote Support with Real-Time Visuals](https://www.g2.com/survey_responses/streem-review-12824578)"**

**Rating:** 4.0/5.0 stars
*— Rimjhim K.*

[Read full review](https://www.g2.com/survey_responses/streem-review-12824578)

---


#### What Are G2 Users Discussing About Streem?

- [What is stream used for?](https://www.g2.com/discussions/streem-what-is-stream-used-for) - 1 comment
- [Which streaming software is best?](https://www.g2.com/discussions/which-streaming-software-is-best)
- [What is a stream software?](https://www.g2.com/discussions/what-is-a-stream-software)
- [What are features of streaming?](https://www.g2.com/discussions/streem-what-are-features-of-streaming)

### 2. [Help Lightning](https://www.g2.com/products/help-lightning/reviews)
Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.


**Average Rating:** 4.8/5.0
**Total Reviews:** 62
**How Do G2 Users Rate Help Lightning?**

- **AR annotations:** 9.0/10 (Category avg: 8.9/10)
- **Content management:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Help Lightning?**

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning (3,961 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10175859/ (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Chemicals, Information Technology and Services
- **Company Size:** 40% Mid-Market, 37% Enterprise


#### What Are Help Lightning's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Customer Support (6 reviews)
- Screen Sharing (4 reviews)
- Reliability (3 reviews)
- Service Quality (3 reviews)

**Cons:**

- Delay Issues (6 reviews)
- Connectivity Issues (3 reviews)
- Screen Resolution (3 reviews)
- Screen Sharing (3 reviews)
- Connection Issues (2 reviews)


### What Do G2 Reviewers Say About Help Lightning?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Help Lightning, enjoying its straightforward implementation and supportive features.
- Users commend the **quick and responsive customer support** of Help Lightning, enhancing their resolution efficiency and satisfaction.
- Users value the **screen sharing feature** of Help Lightning for its accessibility and effective customer support assistance.
- Users highly value the **reliability** of Help Lightning, appreciating its effectiveness in resolving issues quickly and efficiently.
- Users value the **exceptional service quality** of Help Lightning, highlighting its ease of use and effective support features.

**Cons:**

- Users often face **delay issues** during calls, especially with multiple participants, affecting their troubleshooting experience.
- Users often face **connectivity issues** , particularly with larger groups, causing interruptions and confusion during sessions.
- Users experience **frequent screen resolution issues** , including disconnection and lag, impacting their sharing experience.
- Users face frequent **disconnection issues** during screen sharing, complicating their ability to maintain effective communication.
- Users face **connection issues** that disrupt calls and complicate troubleshooting attempts with Help Lightning.

#### What Are Recent G2 Reviews of Help Lightning?

**"[Help Lighting the Deciding Factor](https://www.g2.com/survey_responses/help-lightning-review-8164084)"**

**Rating:** 5.0/5.0 stars
*— Angel M.*

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-8164084)

---

**"[Help Lightning: Instant Visual Support Made Easy](https://www.g2.com/survey_responses/help-lightning-review-4670118)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Machinery*

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-4670118)

---


#### What Are G2 Users Discussing About Help Lightning?

- [What is Help Lightning used for?](https://www.g2.com/discussions/what-is-help-lightning-used-for)

### 3. [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews)
Quickly scale problem-solving guidance, support and expertise to your factory operations & service teams with augmented reality. Vuforia Chalk is a powerful collaboration and communication tool for your organization’s experts to provide real-time assistance to technicians facing complex or unfamiliar challenges. Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects, allowing the expert to guide the technician through a process, step-by-step. With more accurate annotations, experts and technicians spend less time resolving issues, increasing operational productivity and efficiency. Vuforia Chalk delivers faster resolution without the time and expense of expert travel or repeat technician visits.


**Average Rating:** 4.4/5.0
**Total Reviews:** 17
**How Do G2 Users Rate Vuforia Chalk?**

- **AR annotations:** 8.9/10 (Category avg: 8.9/10)
- **Content management:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Vuforia Chalk?**

- **Seller:** [PTC](https://www.g2.com/sellers/ptc)
- **Year Founded:** 1985
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @PTC (37,560 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1935/ (8,145 employees on LinkedIn®)
- **Ownership:** NASDAQ: PTC

**Who Uses This Product?**
- **Company Size:** 47% Small-Business, 41% Mid-Market



#### What Are Recent G2 Reviews of Vuforia Chalk?

**"[Vuforia Chalk is to provide expert guidance and troubleshooting assistance](https://www.g2.com/survey_responses/vuforia-chalk-review-8344061)"**

**Rating:** 5.0/5.0 stars
*— Sahana B.*

[Read full review](https://www.g2.com/survey_responses/vuforia-chalk-review-8344061)

---

**"[Best for remote assist in AR](https://www.g2.com/survey_responses/vuforia-chalk-review-7711974)"**

**Rating:** 5.0/5.0 stars
*— German N.*

[Read full review](https://www.g2.com/survey_responses/vuforia-chalk-review-7711974)

---



### 4. [Dynamics 365 Remote Assist](https://www.g2.com/products/dynamics-365-remote-assist/reviews)
Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.


**Average Rating:** 4.1/5.0
**Total Reviews:** 16
**How Do G2 Users Rate Dynamics 365 Remote Assist?**

- **AR annotations:** 8.9/10 (Category avg: 8.9/10)
- **Content management:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Dynamics 365 Remote Assist?**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,091,739 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®)
- **Ownership:** MSFT

**Who Uses This Product?**
- **Company Size:** 35% Small-Business, 29% Mid-Market



#### What Are Recent G2 Reviews of Dynamics 365 Remote Assist?

**"[Fun AR product](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7603247)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Non-Profit Organization Management*

[Read full review](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7603247)

---

**"[Best mixed reality remote collaboration tool](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7744010)"**

**Rating:** 4.5/5.0 stars
*— Ali A.*

[Read full review](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7744010)

---


#### What Are G2 Users Discussing About Dynamics 365 Remote Assist?

- [What is Dynamics 365 Remote Assist used for?](https://www.g2.com/discussions/what-is-dynamics-365-remote-assist-used-for)

### 5. [Librestream](https://www.g2.com/products/librestream/reviews)
Librestream transforms workforces with AR & AI- enabled knowledge networks for safer, more efficient & resilient workforces. Librestream’s Onsight solution is the leading augmented reality platform, built for industrial enterprises & deployed in 184 countries, on 6 continents, & supports translations in 27 languages. Compatible with existing workflows and ecosystems, Onsight provides immediate access to the content, people, relevant data, & guidance needed — in any environment & on any device.


**Average Rating:** 4.7/5.0
**Total Reviews:** 13
**How Do G2 Users Rate Librestream?**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Librestream?**

- **Seller:** [Librestream](https://www.g2.com/sellers/librestream)
- **Year Founded:** 2003
- **HQ Location:** Winnipeg, Manitoba
- **Twitter:** @Librestream (1,201 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/librestream-technologies-inc/?trk=tabs_biz_home (41 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 54% Small-Business, 38% Mid-Market


#### What Are Librestream's Pros and Cons?

**Pros:**

- Features (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Licensing Issues (1 reviews)


### What Do G2 Reviewers Say About Librestream?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **variety of features** in Librestream, enhancing communication and collaboration seamlessly.

**Cons:**

- Users feel the price is **a bit high** , needing improvement on the license requirement for guests.
- Users find the **licensing issues** problematic, noting the need for a second license for guests adds to costs.

#### What Are Recent G2 Reviews of Librestream?

**"[The best remote inspection tool in TIC market.](https://www.g2.com/survey_responses/librestream-review-7508057)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/librestream-review-7508057)

---

**"[A  Game-Changer for Remote Collaboration: Librestream Impresses!](https://www.g2.com/survey_responses/librestream-review-8404377)"**

**Rating:** 4.5/5.0 stars
*— Jason F.*

[Read full review](https://www.g2.com/survey_responses/librestream-review-8404377)

---



### 6. [Remote Eye](https://www.g2.com/products/remote-eye/reviews)
Wideum is a remote service technology company, innovating in applications for smartphones, tablets and smart glasses. Our proprietary software allows users to execute difficult tasks and operation maintenance with remote assistance thanks to information sharing between field service operators and support departments. Remote Eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require more specialized external knowledge. Remote Eye is specially designed for Smart Glasses, hands-free devices that allow the operator to complete the freedom to move. It is also available on Android and iOS mobile phones. For more information visit www.wideum.com


**Average Rating:** 4.7/5.0
**Total Reviews:** 30
**How Do G2 Users Rate Remote Eye?**

- **AR annotations:** 9.5/10 (Category avg: 8.9/10)
- **Content management:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind Remote Eye?**

- **Seller:** [Wideum](https://www.g2.com/sellers/wideum)
- **Year Founded:** 2017
- **HQ Location:** Barcelona, ES
- **Twitter:** @wideumofficial (37 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/wideum/?originalSubdomain=es (12 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services
- **Company Size:** 39% Small-Business, 33% Enterprise


#### What Are Remote Eye's Pros and Cons?

**Pros:**

- Cost Efficiency (1 reviews)
- Ease of Use (1 reviews)
- Easy Integration (1 reviews)
- Integrations (1 reviews)
- Reporting (1 reviews)



### What Do G2 Reviewers Say About Remote Eye?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **cost efficiency** of Remote Eye, benefiting from friendly subscription packages and streamlined processes.
- Users appreciate the **ease of use** of Remote Eye, enhancing their efficiency in managing remote operations.
- Users value the **easy integration** with other tools, enhancing their workflow and efficiency with Remote Eye.
- Users value the **ease of integrating with other tools** , enhancing their workflow and efficiency in data handling.
- Users appreciate the **simplicity of reporting** with Remote Eye, making data outsourcing and review effortless.


#### What Are Recent G2 Reviews of Remote Eye?

**"[Great Digitization and High Profesionalism](https://www.g2.com/survey_responses/remote-eye-review-9932608)"**

**Rating:** 5.0/5.0 stars
*— JT. M.*

[Read full review](https://www.g2.com/survey_responses/remote-eye-review-9932608)

---

**"[Revolutionized Tactics of Handling Remote Operations](https://www.g2.com/survey_responses/remote-eye-review-10259411)"**

**Rating:** 4.5/5.0 stars
*— Aditya N.*

[Read full review](https://www.g2.com/survey_responses/remote-eye-review-10259411)

---



### 7. [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews)
Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization.


**Average Rating:** 4.7/5.0
**Total Reviews:** 22
**How Do G2 Users Rate Zoho Lens?**

- **AR annotations:** 9.0/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Zoho Lens?**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,880 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Staffing and Recruiting
- **Company Size:** 59% Mid-Market, 23% Small-Business



#### What Are Recent G2 Reviews of Zoho Lens?

**"[Love the AR Assistance w/markup](https://www.g2.com/survey_responses/zoho-lens-review-9526149)"**

**Rating:** 5.0/5.0 stars
*— Doug D.*

[Read full review](https://www.g2.com/survey_responses/zoho-lens-review-9526149)

---

**"[Zoho Lens, interactive remote assistance through AR very easy to use.](https://www.g2.com/survey_responses/zoho-lens-review-8096984)"**

**Rating:** 5.0/5.0 stars
*— Juan David A.*

[Read full review](https://www.g2.com/survey_responses/zoho-lens-review-8096984)

---


#### What Are G2 Users Discussing About Zoho Lens?

- [What is Zoho Lens used for?](https://www.g2.com/discussions/what-is-zoho-lens-used-for)

### 8. [AIRe Link](https://www.g2.com/products/aire-link/reviews)
AIRe Link is a cloud-based solution for remote visual support that’s easy to use, with no app downloads needed. Developed by Konica Minolta, a leader in workplace innovation for over 150 years, it’s built with robust security and fully complies with GDPR and B2B standards. AIRe Link streamlines customer support or service with features like video streaming, live pointers, drawing, OCR, and more. It also boosts team collaboration through group sessions, a knowledge base, and real-time data analytics. With AIRe Link, you can provide efficient, secure support and improve team productivity. Additionally, you'll save money, time, and cut down on CO2 emissions by reducing on-site service visits.


**Average Rating:** 4.5/5.0
**Total Reviews:** 20
**How Do G2 Users Rate AIRe Link?**

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind AIRe Link?**

- **Seller:** [AIRe Link](https://www.g2.com/sellers/aire-link)
- **HQ Location:** Brno, CZ
- **Twitter:** @AIRe_Link (4 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/airelink/

**Who Uses This Product?**
- **Company Size:** 65% Small-Business, 25% Mid-Market



#### What Are Recent G2 Reviews of AIRe Link?

**"[AIReLink puts Remote First](https://www.g2.com/survey_responses/aire-link-review-9428369)"**

**Rating:** 5.0/5.0 stars
*— Patrick C.*

[Read full review](https://www.g2.com/survey_responses/aire-link-review-9428369)

---

**"[Top Quality Remote Support Tool](https://www.g2.com/survey_responses/aire-link-review-7588016)"**

**Rating:** 4.5/5.0 stars
*— Martin M.*

[Read full review](https://www.g2.com/survey_responses/aire-link-review-7588016)

---



### 9. [SightCall](https://www.g2.com/products/sightcall/reviews)
SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.


**Average Rating:** 4.6/5.0
**Total Reviews:** 20
**How Do G2 Users Rate SightCall?**

- **AR annotations:** 10.0/10 (Category avg: 8.9/10)
- **Content management:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind SightCall?**

- **Seller:** [SightCall](https://www.g2.com/sellers/sightcall)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @sightcall (1,329 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sightcall/about (58 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Marketing and Advertising
- **Company Size:** 52% Small-Business, 43% Mid-Market



#### What Are Recent G2 Reviews of SightCall?

**"[Best Tool For Technical Assistance](https://www.g2.com/survey_responses/sightcall-review-8668288)"**

**Rating:** 5.0/5.0 stars
*— Alpesh C.*

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8668288)

---

**"[SightCall is the Best leading Product](https://www.g2.com/survey_responses/sightcall-review-8684217)"**

**Rating:** 5.0/5.0 stars
*— Vaishnavi  M.*

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8684217)

---



### 10. [AR Genie](https://www.g2.com/products/ar-genie/reviews)
AR Genie is a visual remote assistance tool powered by AI, augmented reality (AR), and the Large Langauge Model (L.L.M.). It enables experts to collaborate globally with technicians or customers to assist and guide visually using AR annotations on live video for resolving complex technical issues remotely. Our user-friendly tools make it easy to troubleshoot problems using AR Glasses, mobile devices, or tablets, eliminating the confusion and complexity associated with technical terminology. Elevate your technical support capabilities in operation and maintenance or training to expedite resolution, enhance the customer experience, save time, and reduce costs.


**Average Rating:** 4.5/5.0
**Total Reviews:** 11
**How Do G2 Users Rate AR Genie?**

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind AR Genie?**

- **Seller:** [AR Genie](https://www.g2.com/sellers/ar-genie)
- **Year Founded:** 2023
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ar-genie (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 64% Small-Business, 27% Mid-Market



#### What Are Recent G2 Reviews of AR Genie?

**"[A sense full Bot](https://www.g2.com/survey_responses/ar-genie-review-10537848)"**

**Rating:** 4.0/5.0 stars
*— Musaib H.*

[Read full review](https://www.g2.com/survey_responses/ar-genie-review-10537848)

---

**"[AR Genie  is powerful and userfriendly app](https://www.g2.com/survey_responses/ar-genie-review-10530561)"**

**Rating:** 5.0/5.0 stars
*— Likhita P.*

[Read full review](https://www.g2.com/survey_responses/ar-genie-review-10530561)

---



### 11. [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews)
TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. It standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. Delivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. At the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions. With Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.


**Average Rating:** 4.3/5.0
**Total Reviews:** 60
**How Do G2 Users Rate TeamViewer Frontline?**

- **AR annotations:** 8.3/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind TeamViewer Frontline?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,070 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Staffing and Recruiting
- **Company Size:** 48% Small-Business, 34% Mid-Market


#### What Are TeamViewer Frontline's Pros and Cons?

**Pros:**

- Helpful (7 reviews)
- Connectivity (4 reviews)
- Ease of Use (3 reviews)
- Team Collaboration (3 reviews)
- Troubleshooting Guidance (3 reviews)

**Cons:**

- Accessibility Issues (2 reviews)
- Integration Issues (2 reviews)
- Lagging Performance (2 reviews)
- Linking Issues (2 reviews)
- Sensor Issues (2 reviews)


### What Do G2 Reviewers Say About TeamViewer Frontline?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find TeamViewer Frontline **super easy and helpful** for effective remote support and immersive assistance.
- Users value the **seamless connectivity** of TeamViewer Frontline, enhancing remote support and client interactions significantly.
- Users appreciate the **ease of use** of TeamViewer Frontline, enabling quick setup and efficient remote support for everyone.
- Users appreciate the **real-time collaboration** features of TeamViewer Frontline, enhancing problem-solving and team efficiency.
- Users value the **effective troubleshooting guidance** in TeamViewer Frontline, enabling immersive support and accurate problem resolution.

**Cons:**

- Users face **accessibility issues** with TeamViewer Frontline, including cumbersome headset design and limited interaction options.
- Users experience **integration issues** as TeamViewer Frontline operates separately from the main app, affecting convenience.
- Users experience **lagging performance** and calibration issues, impacting AR accuracy and overall functionality during use.
- Users face **linking issues** between apps, impacting efficiency and requiring improved compatibility and status tracking.
- Users report frequent **sensor issues** causing glitches and calibration problems that hinder performance and AR accuracy.

#### What Are Recent G2 Reviews of TeamViewer Frontline?

**"[Great tool for remote work](https://www.g2.com/survey_responses/teamviewer-frontline-review-8754846)"**

**Rating:** 5.0/5.0 stars
*— Carla G.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-frontline-review-8754846)

---

**"[A salvation for problems during smartworking](https://www.g2.com/survey_responses/teamviewer-frontline-review-8735245)"**

**Rating:** 4.0/5.0 stars
*— Silvia C.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-frontline-review-8735245)

---


#### What Are G2 Users Discussing About TeamViewer Frontline?

- [What is TeamViewer Frontline used for?](https://www.g2.com/discussions/what-is-teamviewer-frontline-used-for)

### 12. [XRmeet](https://www.g2.com/products/xrmeet/reviews)
XRmeet is an AR-based remote solution that enables businesses and enterprises alike to provide remote assistance to the workforce by allowing their experts to see what their workers see and solve problems in real-time around the globe. XRmeet combines augmented reality features such as 3D AR annotations with the live video stream to communicate and resolve problems faster. XRmeet is widely used in various industries for training, installation, inspection, maintenance, and repair of complex equipment. Key Features - Encrypted HD video stream - Multiple device compatibility - Multiple users in a single session - VoIP and in-built text chat - AR annotations and free-hand drawings on live video stream - Freeze/Pause the live video stream and take screenshots and draw annotations. - Record live video stream - Add notes during a session - Screen share - 3D object detection - Real-time analytics Deploying XRmeet, companies saw upto 50% reduction in downtime, 30-50% reduction in the time taken to resolve issues, 30% reduction in operational expenditure and was able to work with a 25% reduction in manpower. Learn more at www.xrmeet.io


**Average Rating:** 4.7/5.0
**Total Reviews:** 13
**How Do G2 Users Rate XRmeet?**

- **AR annotations:** 8.8/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind XRmeet?**

- **Seller:** [iBoson Innovations](https://www.g2.com/sellers/iboson-innovations)
- **Year Founded:** 2016
- **HQ Location:** Trivandrum, Kerala
- **Twitter:** @ibosoninnov (219 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/i---boson-innovations/ (20 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 46% Mid-Market, 38% Small-Business



#### What Are Recent G2 Reviews of XRmeet?

**"[XRMEET is a multi - purpose oriented platform](https://www.g2.com/survey_responses/xrmeet-review-7851770)"**

**Rating:** 4.5/5.0 stars
*— Ankit M.*

[Read full review](https://www.g2.com/survey_responses/xrmeet-review-7851770)

---

**"[Great experience](https://www.g2.com/survey_responses/xrmeet-review-7892761)"**

**Rating:** 5.0/5.0 stars
*— Anurag T.*

[Read full review](https://www.g2.com/survey_responses/xrmeet-review-7892761)

---



### 13. [HELPAR](https://www.g2.com/products/helpar/reviews)
Provide remote assistance empowered with augmented reality: HELPAR is an efficient collaborative solution for remote guidance, which combines video streaming and AR technology. This superimposes the user’s camera image with computer-generated visuals to enable interactions and AR markings.


**Average Rating:** 4.5/5.0
**Total Reviews:** 12
**How Do G2 Users Rate HELPAR?**

- **AR annotations:** 8.7/10 (Category avg: 8.9/10)
- **Content management:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind HELPAR?**

- **Seller:** [ViewAR](https://www.g2.com/sellers/viewar)
- **Year Founded:** 2010
- **HQ Location:** Vienna, Austria
- **Twitter:** @ViewARcom (1,971 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/viewar/ (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 42% Small-Business, 33% Enterprise



#### What Are Recent G2 Reviews of HELPAR?

**"[HelpAR is a lifesaver](https://www.g2.com/survey_responses/helpar-review-8371833)"**

**Rating:** 5.0/5.0 stars
*— Amy M.*

[Read full review](https://www.g2.com/survey_responses/helpar-review-8371833)

---

**"[Helpar Review: Streamlining Customer Support with AI-powered Chatbot and Integration](https://www.g2.com/survey_responses/helpar-review-7821662)"**

**Rating:** 4.0/5.0 stars
*— Asobo G.*

[Read full review](https://www.g2.com/survey_responses/helpar-review-7821662)

---



### 14. [EzyVue](https://www.g2.com/products/ezyvue/reviews)
Ezyvue is a 3d product visualization and augmented reality web platform. It is designed to enhance e-commerce stores by providing a unique shopping experience and helping bridge the gap between in-store and online shopping. When the Ezyvue viewer is added to a website it enables shoppers to view and interact with a realistic 3d model of a product and preview it at home using augmented reality. The platform simplifies the process of adding the 3d viewer to a web page and can be integrated with most websites and e-commerce site builders. It provides a single online platform for importing, managing, editing, and publishing assets. The viewer features photorealistic rendering, shadows, reflections, product personalization, 3d annotations, animations, augmented reality, and more. 3d models can be customized using the online scene composer. The viewer can be integrated with most websites and e-commerce site builders. Ezyvue provides a number of no-contract subscription plans and is currently offering a 14-day trial.


**Average Rating:** 4.5/5.0
**Total Reviews:** 10
**How Do G2 Users Rate EzyVue?**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind EzyVue?**

- **Seller:** [EzyVue Software](https://www.g2.com/sellers/ezyvue-software)
- **Year Founded:** 2021
- **HQ Location:** Ooralea, QLD
- **Twitter:** @EzyVueSoftware
- **LinkedIn® Page:** https://www.linkedin.com/company/ezyvue

**Who Uses This Product?**
- **Company Size:** 90% Small-Business, 10% Mid-Market



#### What Are Recent G2 Reviews of EzyVue?

**"[BEST 3D model creater](https://www.g2.com/survey_responses/ezyvue-review-8450793)"**

**Rating:** 4.5/5.0 stars
*— REHAN J.*

[Read full review](https://www.g2.com/survey_responses/ezyvue-review-8450793)

---

**"[Inadequate quality texture implementation.](https://www.g2.com/survey_responses/ezyvue-review-9679094)"**

**Rating:** 4.5/5.0 stars
*— Gennaro A.*

[Read full review](https://www.g2.com/survey_responses/ezyvue-review-9679094)

---



### 15. [Eye4Task](https://www.g2.com/products/eye4task/reviews)
Eye4Task is a true collaborative platform connecting technicians and experts remotely to accelerate workflows and decision-making processes through AR and KET.


**Average Rating:** 4.4/5.0
**Total Reviews:** 14
**How Do G2 Users Rate Eye4Task?**

- **AR annotations:** 9.3/10 (Category avg: 8.9/10)
- **Content management:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Eye4Task?**

- **Seller:** [HeadApp](https://www.g2.com/sellers/headapp)
- **Year Founded:** 2014
- **HQ Location:** Torino, IT
- **Twitter:** @HeadApp (101 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/headapp-srl/ (5 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 43% Small-Business, 29% Enterprise



#### What Are Recent G2 Reviews of Eye4Task?

**"[Eye4Task has an intuitive web interface designed for both SMEs and corporate](https://www.g2.com/survey_responses/eye4task-review-8306590)"**

**Rating:** 4.5/5.0 stars
*— Shivashish S.*

[Read full review](https://www.g2.com/survey_responses/eye4task-review-8306590)

---

**"[Allowing you to hire technicians without the need to travel physically to your workplace](https://www.g2.com/survey_responses/eye4task-review-8333611)"**

**Rating:** 4.0/5.0 stars
*— Arie W.*

[Read full review](https://www.g2.com/survey_responses/eye4task-review-8333611)

---



### 16. [VISIONxR](https://www.g2.com/products/visionxr/reviews)
Future Visual’s remote collaboration platform VISIONxR™ can replicate workspaces and deliver experiences to improve customer and employee experience.


**Average Rating:** 3.8/5.0
**Total Reviews:** 15
**How Do G2 Users Rate VISIONxR?**

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind VISIONxR?**

- **Seller:** [Future Visual](https://www.g2.com/sellers/future-visual)
- **HQ Location:** Brighton, GB
- **Twitter:** @FutureVisualvr (807 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/future-visual

**Who Uses This Product?**
- **Company Size:** 60% Mid-Market, 33% Small-Business



#### What Are Recent G2 Reviews of VISIONxR?

**"[An Amazing Remote Collaboration Solution For Business](https://www.g2.com/survey_responses/visionxr-review-9112637)"**

**Rating:** 4.5/5.0 stars
*— Suresh G.*

[Read full review](https://www.g2.com/survey_responses/visionxr-review-9112637)

---

**"[An Amazing Business Remote Access and Collaboration Software](https://www.g2.com/survey_responses/visionxr-review-9114487)"**

**Rating:** 4.5/5.0 stars
*— Restrep O.*

[Read full review](https://www.g2.com/survey_responses/visionxr-review-9114487)

---



### 17. [FASTEP](https://www.g2.com/products/fastep/reviews)
FASTEP is a work optimization and after-sales service SaaS platform for business / industrial use. We provide interactive instructions with AR and photo modes, AR video calls solution FASTcall for remote help, simple web interfaces for instruction makers and remote experts, and SDK for integrating our platform into your apps


**Average Rating:** 4.3/5.0
**Total Reviews:** 12
**How Do G2 Users Rate FASTEP?**

- **AR annotations:** 8.8/10 (Category avg: 8.9/10)
- **Content management:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind FASTEP?**

- **Seller:** [FASTEP](https://www.g2.com/sellers/fastep)
- **Year Founded:** 2020
- **HQ Location:** El Zahraa, EG
- **LinkedIn® Page:** http://www.linkedin.com/company/thefastep (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Small-Business, 42% Mid-Market



#### What Are Recent G2 Reviews of FASTEP?

**"[Revolutionizing Equipment Service with Augmented Reality](https://www.g2.com/survey_responses/fastep-review-8326174)"**

**Rating:** 4.0/5.0 stars
*— Sowmiya  K.*

[Read full review](https://www.g2.com/survey_responses/fastep-review-8326174)

---

**"[" sharing my genuine experience  "](https://www.g2.com/survey_responses/fastep-review-8341289)"**

**Rating:** 5.0/5.0 stars
*— Uday P.*

[Read full review](https://www.g2.com/survey_responses/fastep-review-8341289)

---



### 18. [TeamViewer](https://www.g2.com/products/teamviewer/reviews)
TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.


**Average Rating:** 4.5/5.0
**Total Reviews:** 3,886
**How Do G2 Users Rate TeamViewer?**

- **AR annotations:** 9.7/10 (Category avg: 8.9/10)
- **Content management:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind TeamViewer?**

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** https://www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer (48,070 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Small-Business, 35% Mid-Market


#### What Are TeamViewer's Pros and Cons?

**Pros:**

- Ease of Use (518 reviews)
- Remote Access (428 reviews)
- Remote Control (343 reviews)
- Easy Access (278 reviews)
- Remote Work (277 reviews)

**Cons:**

- Connection Issues (181 reviews)
- Connectivity Issues (147 reviews)
- Expensive (138 reviews)
- Slow Performance (134 reviews)
- Remote Access Issues (122 reviews)


### What Do G2 Reviewers Say About TeamViewer?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find TeamViewer easy to use, appreciating its **flexible interface** and free basic functions for seamless remote connections.
- Users praise the **ease of use** of TeamViewer, highlighting its reliable connections and intuitive interface for remote access.
- Users find TeamViewer's **ease of use** invaluable for providing reliable remote support and accessing client systems effortlessly.
- Users find **easy access** with TeamViewer, praising its simplicity and effectiveness across various devices and operating systems.
- Users find TeamViewer exceptional for **remote desktop access** , enhancing collaboration through file transfers and virtual meetings.

**Cons:**

- Users face **connection issues** with TeamViewer, impacting performance and complicating the user experience.
- Users face frequent **connectivity issues** with TeamViewer, impacting performance, especially during slow or unstable internet connections.
- Users find the **pricing steep** , especially for commercial use, making it less accessible compared to alternatives.
- Users experience **slow performance** during screenshare, especially with weaker internet connections impacting their work efficiency.
- Users face **remote access issues** with TeamViewer, experiencing confusion and connectivity problems during use.

#### What Are Recent G2 Reviews of TeamViewer?

**"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"**

**Rating:** 5.0/5.0 stars
*— Ebini M.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214)

---

**"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"**

**Rating:** 5.0/5.0 stars
*— Danny B.*

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442)

---


#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

### 19. [Telepresenz](https://www.g2.com/products/telepresenz/reviews)
Telepresenz® is an augmented reality based, remote guidance and Digital workflow system that can be used with a variety of devices including smart glasses to access remote experts and remotely diagnose, assess, and troubleshoot assets in the field. Telepresenz enables real-time, two-way communication between a remote expert and field users, reducing the costs associated with providing such expertise when required, making it not only possible but completely viable to work with individuals situated across the globe.


**Average Rating:** 4.4/5.0
**Total Reviews:** 8
**How Do G2 Users Rate Telepresenz?**

- **AR annotations:** 9.3/10 (Category avg: 8.9/10)
- **Content management:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Telepresenz?**

- **Seller:** [Telepresenz](https://www.g2.com/sellers/telepresenz)
- **HQ Location:** Holmdel, US
- **LinkedIn® Page:** https://www.linkedin.com/company/5231015 (29 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 63% Mid-Market, 38% Small-Business



#### What Are Recent G2 Reviews of Telepresenz?

**"[Invaluable for our geographically dispersed workforce](https://www.g2.com/survey_responses/telepresenz-review-10358573)"**

**Rating:** 4.5/5.0 stars
*— Sutthi P.*

[Read full review](https://www.g2.com/survey_responses/telepresenz-review-10358573)

---

**"[Great Application, it allows all the People to communicate in one domain](https://www.g2.com/survey_responses/telepresenz-review-10620638)"**

**Rating:** 5.0/5.0 stars
*— PAVAN KALYAN G.*

[Read full review](https://www.g2.com/survey_responses/telepresenz-review-10620638)

---



### 20. [Masters of Pie](https://www.g2.com/products/masters-of-pie/reviews)
Masters of Pie is a software company that creates real-time collaboration solutions for Enterprise. Our modular software framework, called Radical SDK, integrates with any type of enterprise software application, enhancing them with real-time and immersive capabilities, allowing geographically dispersed teams to collaborate in real-time across AR/VR, Desktop and Mobile devices.


**Average Rating:** 4.4/5.0
**Total Reviews:** 10
**How Do G2 Users Rate Masters of Pie?**

- **AR annotations:** 7.9/10 (Category avg: 8.9/10)
- **Content management:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind Masters of Pie?**

- **Seller:** [Masters of Pie](https://www.g2.com/sellers/masters-of-pie)
- **Year Founded:** 2011
- **HQ Location:** London, GB
- **Twitter:** @mastersofpie (587 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mastersofpie (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 70% Small-Business, 30% Mid-Market



#### What Are Recent G2 Reviews of Masters of Pie?

**"[Insightful Software](https://www.g2.com/survey_responses/masters-of-pie-review-8532528)"**

**Rating:** 4.0/5.0 stars
*— Sai Raj S.*

[Read full review](https://www.g2.com/survey_responses/masters-of-pie-review-8532528)

---

**"[Masters of Pie](https://www.g2.com/survey_responses/masters-of-pie-review-8235911)"**

**Rating:** 5.0/5.0 stars
*— Evangelos C.*

[Read full review](https://www.g2.com/survey_responses/masters-of-pie-review-8235911)

---


#### What Are G2 Users Discussing About Masters of Pie?

- [What is Masters of Pie used for?](https://www.g2.com/discussions/what-is-masters-of-pie-used-for)

### 21. [Trimble Connect](https://www.g2.com/products/trimble-trimble-connect/reviews)
Trimble Connect for HoloLens utilizes mixed reality for project coordination by providing precise alignment of holographic data on the job site, enabling workers to review their models overlaid in the context of the physical environment.


**Average Rating:** 4.4/5.0
**Total Reviews:** 23
**How Do G2 Users Rate Trimble Connect?**

- **AR annotations:** 6.7/10 (Category avg: 8.9/10)
- **Content management:** 7.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Trimble Connect?**

- **Seller:** [Trimble](https://www.g2.com/sellers/trimble)
- **Year Founded:** 1978
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @TrimbleCorpNews (12,061 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5160/ (10,997 employees on LinkedIn®)
- **Ownership:** NASDAQ

**Who Uses This Product?**
- **Top Industries:** Construction
- **Company Size:** 57% Small-Business, 35% Mid-Market


#### What Are Trimble Connect's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Helpful (1 reviews)

**Cons:**

- Software Instability (1 reviews)
- Training Deficiency (1 reviews)


### What Do G2 Reviewers Say About Trimble Connect?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **customer support** of Trimble Connect, noting effective assistance for quality installations and communication.
- Users appreciate the **helpful support** of Trimble Connect, ensuring better collaboration between the office and field teams.

**Cons:**

- Users often experience **software instability** , with crashes and unhelpful tech support leaving them frustrated.
- Users face **training deficiencies** as support is lacking, leaving them to figure things out independently during outages.

#### What Are Recent G2 Reviews of Trimble Connect?

**"[A Strong Common Data Environment for Smooth Project Collaboration](https://www.g2.com/survey_responses/trimble-connect-review-12831625)"**

**Rating:** 4.0/5.0 stars
*— obaro A.*

[Read full review](https://www.g2.com/survey_responses/trimble-connect-review-12831625)

---

**"[Keeps Office and Field Aligned for Quality, Correct Installations](https://www.g2.com/survey_responses/trimble-connect-review-12303811)"**

**Rating:** 4.5/5.0 stars
*— Joel P.*

[Read full review](https://www.g2.com/survey_responses/trimble-connect-review-12303811)

---



### 22. [VSight Remote](https://www.g2.com/products/vsight-remote/reviews)
VSight’s AR Remote Assistance platform empowers connected workers by enabling secure, real-time collaboration between on-site teams and remote experts, tackling critical pain points like downtime, skill gaps, and high operational costs. Designed to streamline operations across diverse industries, VSight combines AI-driven features with augmented reality (AR) remote assistance to deliver efficient, high-quality solutions that boost productivity and enhance decision-making. Key Solutions and Benefits • Minimized Downtime with Real-Time Support: VSight enables AR-powered remote assistance, allowing on-site personnel to connect instantly with remote experts for real-time troubleshooting. This fast response capability keeps operations running smoothly by reducing costly delays and ensuring issues are resolved as they arise. • Cost Savings and Reduced Travel Needs: Traditionally, resolving technical issues often requires on-site expert visits, which are both time-consuming and costly. VSight’s augmented reality remote assistance eliminates the need for travel by enabling remote support through AR technology, saving expenses and reducing operational downtime. • Enhanced Training and Knowledge Transfer: In industries where skill gaps can impact task execution, VSight’s augmented reality for remote training allows experts to provide step-by-step guidance directly to field teams. This hands-on learning not only ensures tasks are executed correctly but also empowers workers to develop new skills on the job, bridging the gap between expert knowledge and on-site needs. • Data Security and Compliance: VSight takes a strong stance on security, with ISO 27001 compliance and adherence to GDPR and CCPA regulations. With encrypted data transmission and secure access protocols, this augmented reality remote assistance software is built to meet the rigorous security requirements of industries handling sensitive information. • Wide Compatibility for Diverse Use Cases: VSight Remote is fully compatible with a range of devices, including smart glasses, mobile devices, and tablets. This flexibility enables field teams to leverage augmented reality for remote service and augmented reality maintenance training across various environments and industries, from manufacturing to healthcare. • Seamless Integration for Operational Efficiency: Supporting SCIM for user management, OAuth for secure access, and smooth integration with CRM, ERP, and other enterprise systems, VSight is designed to fit seamlessly into existing infrastructure. This integration capability enhances operational workflows by connecting VSight to core business systems, enabling better data synchronization and real-time insights. Industry Applications VSight Remote is tailored to meet the demands of industries where uninterrupted operations are crucial, including Manufacturing, Energy, Field Services, Automotive, Maintenance & Repair (MRO), Mining, Utilities, Telecom, Construction, Insurance, Healthcare, HVAC, Real Estate, and more. By combining AI and AR-driven features, VSight enhances operational capabilities and provides a scalable, secure solution for a wide range of applications: • Augmented Reality in Field Service: Remote experts can guide technicians through diagnostics, maintenance, and repairs in real time, ensuring accurate execution and fast problem-solving in critical field service operations. • Augmented Reality for Maintenance and Repair: VSight’s AR-based remote assistance enables on-site teams to receive expert guidance for complex repairs, minimizing downtime and ensuring tasks are completed correctly. • Augmented Reality Remote Training and Support: With real-time, interactive support, VSight provides an efficient way to upskill teams and ensure all personnel are aligned with current protocols and procedures. A Complete Solution for Today’s Operational Challenges With its intuitive interface, extensive training resources, and user-driven support, VSight Remote is easy to implement and adopt, even for teams with limited technical expertise. By addressing challenges from skill shortages to data security, VSight’s augmented reality remote assistance empowers teams to work more effectively, respond faster to on-site issues, and maintain seamless, secure operations across the board.


**Average Rating:** 4.5/5.0
**Total Reviews:** 10
**How Do G2 Users Rate VSight Remote?**

- **AR annotations:** 10.0/10 (Category avg: 8.9/10)
- **Content management:** 9.4/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind VSight Remote?**

- **Seller:** [VSight](https://www.g2.com/sellers/vsight)
- **Year Founded:** 2019
- **HQ Location:** Vilnius, Vilniaus
- **Twitter:** @vsightio (236 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/vsight/ (12 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business, 10% Enterprise



#### What Are Recent G2 Reviews of VSight Remote?

**"[Amazing platform](https://www.g2.com/survey_responses/vsight-remote-review-8321631)"**

**Rating:** 5.0/5.0 stars
*— Jamila B.*

[Read full review](https://www.g2.com/survey_responses/vsight-remote-review-8321631)

---

**"[A Highly Collaborative Augmented Reality Platform](https://www.g2.com/survey_responses/vsight-remote-review-8361404)"**

**Rating:** 4.5/5.0 stars
*— Peter O.*

[Read full review](https://www.g2.com/survey_responses/vsight-remote-review-8361404)

---



### 23. [XMReality](https://www.g2.com/products/xmreality/reviews)
XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com


**Average Rating:** 4.5/5.0
**Total Reviews:** 38
**How Do G2 Users Rate XMReality?**

- **AR annotations:** 8.3/10 (Category avg: 8.9/10)
- **Content management:** 6.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind XMReality?**

- **Seller:** [XMReality](https://www.g2.com/sellers/xmreality)
- **Year Founded:** 2007
- **HQ Location:** Linkoping, Sweden
- **Twitter:** @XMReality (551 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xmreality/ (19 employees on LinkedIn®)
- **Ownership:** STO: XMR

**Who Uses This Product?**
- **Company Size:** 39% Small-Business, 37% Enterprise



#### What Are Recent G2 Reviews of XMReality?

**"[Review for XM - easy to use and so helpful for tech support](https://www.g2.com/survey_responses/xmreality-review-6586919)"**

**Rating:** 5.0/5.0 stars
*— Erich R.*

[Read full review](https://www.g2.com/survey_responses/xmreality-review-6586919)

---

**"[XMReality - An innovative new tool that offers a great experience for both customer and user](https://www.g2.com/survey_responses/xmreality-review-8830609)"**

**Rating:** 5.0/5.0 stars
*— Oliwer S.*

[Read full review](https://www.g2.com/survey_responses/xmreality-review-8830609)

---


#### What Are G2 Users Discussing About XMReality?

- [What is XMReality used for?](https://www.g2.com/discussions/what-is-xmreality-used-for)

### 24. [Plutomen Connect](https://www.g2.com/products/plutomen-connect/reviews)
Plutomen Connect is an AR-powered remote assistance & technical support solution that enables your frontline workforce to connect with your experts instantly. Deliver quick incident response, and expedite your field servicing process with one click connect. Plutomen Connect is proven to minimize downtime by 50%, improve first-time fix rates by 30% and conduct field tasks – MRO, Troubleshooting, Compliance & Audits checks remotely. Plutomen Connect can be seamlessly integrated with the existing industrial systems such as ERP, LMS, CRM, etc., thereby allowing seamless centralized user management for controlling analytics, work orders, dataflow, & users. The features of Plutomen Connect include: Plutomen Connect can be accessed on different devices like web, smartphones, tablets, and assisted reality wearables like RealWear and Vuzix.


**Average Rating:** 4.6/5.0
**Total Reviews:** 6
**How Do G2 Users Rate Plutomen Connect?**

- **AR annotations:** 9.7/10 (Category avg: 8.9/10)
- **Content management:** 8.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Plutomen Connect?**

- **Seller:** [Plutomen Technologies Pvt Ltd](https://www.g2.com/sellers/plutomen-technologies-pvt-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 33% Small-Business



#### What Are Recent G2 Reviews of Plutomen Connect?

**"[Review of plutomen](https://www.g2.com/survey_responses/plutomen-connect-review-8937062)"**

**Rating:** 5.0/5.0 stars
*— Shravan K.*

[Read full review](https://www.g2.com/survey_responses/plutomen-connect-review-8937062)

---

**"[Ease in Remote Field Work](https://www.g2.com/survey_responses/plutomen-connect-review-8541534)"**

**Rating:** 5.0/5.0 stars
*— PANKAJ g.*

[Read full review](https://www.g2.com/survey_responses/plutomen-connect-review-8541534)

---



### 25. [VIRNECT](https://www.g2.com/products/virnect/reviews)
VIRNCET Remote, which is a real-time remote collaboration service, ensures the information and issues are shared so that workers can immediately deal with it wherever they are. Precision and efficiency of the task can be increased by maintaining a familiar working environment which also guarantees faster and more convenient co-working.


**Average Rating:** 4.2/5.0
**Total Reviews:** 5
**How Do G2 Users Rate VIRNECT?**

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 7.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind VIRNECT?**

- **Seller:** [VIRNECT](https://www.g2.com/sellers/virnect)
- **Year Founded:** 2016
- **HQ Location:** 서울특별시, KR
- **LinkedIn® Page:** https://www.linkedin.com/company/virnect (47 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 80% Small-Business, 20% Mid-Market



#### What Are Recent G2 Reviews of VIRNECT?

**"[Enhanced communication and task accomplishmentît](https://www.g2.com/survey_responses/virnect-review-10359174)"**

**Rating:** 4.5/5.0 stars
*— Aymen m.*

[Read full review](https://www.g2.com/survey_responses/virnect-review-10359174)

---

**"[A New Generation Workforce](https://www.g2.com/survey_responses/virnect-review-10429362)"**

**Rating:** 4.0/5.0 stars
*— Hitesh S.*

[Read full review](https://www.g2.com/survey_responses/virnect-review-10429362)

---




## What Is AR Collaboration Tools?

[Augmented Reality Software](https://www.g2.com/categories/augmented-reality)

## What Software Categories Are Similar to AR Collaboration Tools?

- [Remote Support Software](https://www.g2.com/categories/remote-support)
- [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---

## How Do You Choose the Right AR Collaboration Tools?

### What You Should Know About AR Collaboration Tools

### What are AR Collaboration Tools?

Augmented reality (AR) collaboration tools are used to train, collaborate, and provide technical support from a remote environment using AR applications. Using AR on mobile devices, collaborators can layer digital objects and notes onto another user’s screen as that user views the real world through a camera. For example, a user working with an engine could use a phone, tablet, or hands-free smart glasses to connect with AR collaboration software that provides visual instructions showing them how to conduct maintenance. That user can also video chat with a remote specialist, keeping the engine on screen. The specialist could then superimpose virtual diagrams, 3D objects, and more onto the user’s screen to provide remote assistance. Together they can collaborate on solving the problem using AR and visual instructions. When a support specialist can’t be on site, AR collaboration tools provide the next best thing.

AR collaboration tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. When machinery breaks down during field service, users can be better equipped to diagnose and fix issues thanks to AR collaboration tools. Beyond being relevant to the aforementioned fields, AR collaboration is an evolving field with applications in IT support and more.

**What Does AR Stand For?**

AR stands for augmented reality. Augmented reality refers to a mixed visualization method that allows users to view real-world objects through a phone, tablet, or other devices and then superimpose virtual objects onto that real-world image.

### What are the Common Features of AR Collaboration Tools?

The following are some core features within AR collaboration tools that can help users achieve remote collaboration workflows via AR visualization:

**Video chat:** While AR collaboration software provides more robust functionality than video conferencing software, the ability to video chat is core to these offerings. A video call serves as the basis for a remote collaboration workspace, which is then supplemented by mixed-reality visualizations.

**AR visualization:** AR collaboration tools allow collaborators to superimpose virtual images and annotations onto a live video feed. These visualizations convincingly “stick” to objects in the real-world space, creating the illusion that they’re actually part of the scene.

**Live text chat:** Many AR collaboration platforms feature live text chat alongside video chat, which offers users an alternative means of communication during workflows where voice chat is less effective.

**Guided content:** Beyond real-time interaction, many tools include functionality for remote support specialists to upload guided learning modules. These are preconfigured AR visualizations and walkthroughs, which allow the end user to learn what they need to conduct field service without a specialist. 

**Content management:** Many AR collaboration tools allow users to store learning modules, along with recordings of prior AR remote support sessions. This allows teams to easily access help material for reuse when needed. 

**Ticket submission:** Most AR collaboration tools feature a ticket submission process, which allows specialists to schedule remote assistance based on bandwidth. This also allows field technicians to give specialists context for their issues ahead of time, which makes for a more productive remote collaboration session.

### What are the Benefits of AR Collaboration Tools?

AR collaboration solutions provide a number of benefits for both remote help specialists and end users when on-site support isn’t an option.

**Productive support:** Remote troubleshooting via voice and text chats can be tedious, inefficient, and time consuming. AR collaboration tools ease bandwidth for both specialists and end users by providing a real-time visual medium for collaboration. Instead of describing issues and waiting for a specialist to get back to them, users can show specialists exactly what’s going on with their field service as the specialist annotates the scene to provide remote assistance in real time.

**Deeper understanding:** Allowing end users and specialists to brainstorm via an AR workspace grants end users a deeper understanding of equipment maintenance via mixed reality and 3D models. Establishing an AR workspace allows specialists to walk users through troubleshooting, remediation, and issue prevention almost as though they were standing over the user’s shoulder. This kind of issue resolution can result in more lasting knowledge to prevent and address similar problems in the future, saving teams time in the long run.

**Real-time interaction:** When users are dealing with an issue, customer support interactions that feel impersonal can lead to a bad customer experience. By allowing technicians to brainstorm with customers in real time via mobile devices like smartphones, AR collaboration tools facilitate a positive experience that is more likely to leave customers happy.

### Who Uses AR Collaboration Tools?

AR collaboration systems are a growing space, and their use cases are evolving. Below are some examples of personas that use the software.

**Technicians:** Technicians use AR collaboration tools to provide remote assistance for physical equipment and machinery without being physically present. Using video chat and AR on mobile devices like smartphones, technicians can guide users through operation or repair. Technicians can also use these tools to work with each other from a distance.

**IT specialists:** IT specialists can help their users with hardware issues remotely using AR collaboration tools. The use case is similar to technicians’, except that IT specialists use AR experience to guide users through tech setups. 

#### Software Related to AR Collaboration Tools

Related solutions that can be used together with these Tools include:

[AR visualization software:](https://www.g2.com/categories/ar-visualization) AR visualization software allows businesses to create immersive experiences for consumers to interact with their products. Users upload 3D models to these platforms and scale the image, adjust the color, and incorporate the additional details needed to give the best user experience possible. These solutions can be used in conjunction with AR remote collaboration tools to customize the user experience in support scenarios. 

[AR training simulator software:](https://www.g2.com/categories/ar-training-simulator) AR training simulator software is intended to train users for a certain role in a partially virtual environment. Trainees utilize ARaugmented reality in these solutions to learn the vital skills needed for a new job. Depending on the solution, AR collaboration software can provide a real-time collaborative training experience instead of a preset solo experience.

[VR collaboration platforms:](https://www.g2.com/categories/vr-collaboration) Virtual reality (VR)VR (virtual reality) collaboration platforms allow users to collaborate in virtual reality from remote locations. These solutions enable users to meet in the same virtual space and communicate through speech and text. The use cases differ from AR in that both participants must be wearing a fully immersive headset, which would rule out the real-time, collaborative equipment repair and operation AR collaboration platforms enable.

### Challenges with AR Collaboration Tools

AR collaboration tools can come with their own set of challenges. 

**Network availability:** Many potential AR remote collaboration users in fields such as utilities and maintenance often find themselves in situations where a high bandwidth internet connection is hard to come by. These tools rely on a reliable internet connection, which can sometimes be a lot to ask for.

**Screen size:** AR collaboration tools are more effective on tablets than phones and more effective still on smart glasses than tablets. The bigger the field of view, the better. Beyond the field of view, smart glasses provide a completely hands-free experience, granting field technicians more freedom to maneuver during a remote collaboration session. Not all teams have access to tablets, and even fewer have access to smart glasses. 

### How to Buy AR Collaboration Tools

#### Requirements Gathering (RFI/RFP) for AR Collaboration Tools

G2.com can assist buyers in finding the AR collaboration tool, whether a buyer is searching for the first time or looking to replace legacy software.

Generally, the most important considerations are price, the robustness of the AR visualization, and device support. One of the primary purposes of AR collaboration is to enable remote, visual collaboration that is clear and effective for all participants. With that in mind, ensuring that the tool of choice allows users to easily create excellent visuals and annotations is essential. Using G2 reviews as a reference, buyers can determine the solution that will be most effective for their teams, ensuring a pain-free learning curve and comprehensive solution. 

After narrowing down a potential pool of products, teams can then apply further considerations for budget, requirements, and more. Using this approach, buyers can move forward in the buying process with confidence, referencing their checklist in conjunction with G2 scores to find the right solution for their needs.

#### Compare AR Collaboration Tools 

#### Create a long list

Buyers should consider the many AR collaboration tools on the market, especially as the market grows. Some of these tools are tailored specifically for fields like maintenance and utilities, while others shine in the hands of IT support specialists. Buyers should consider distinctions like these to produce a long list of potentially viable products.

**Create a short list**

Once a long list is created, buyers should employ a more granular approach to trim it down. Along with a matrix of must-have functionality and pricing, buyers can use G2 reviews to explore any potential advantages and disadvantages among the products they’re considering. Is one solution better at enhancing collaboration between technicians than providing support between technicians and end users? With factors like these in mind, buyers should narrow down their search to a list of three to five products.

**Conduct demos**

All software products on a company’s short list must be investigated firsthand via demos to ensure that real-time functionality matches on-paper expectations. During demos, buyers should make inquiries based on the requirements gathering they’ve done prior. For example, one might ask to be walked through a real-time technical support session using a solution’s ARaugmented reality functionality.

#### Selection of AR Collaboration Tools

**Choose a selection team**

Companies of any size should try to involve the most relevant personas when beginning the AR collaboration tools selection process. Large companies might have the resources to include individual team members to fill roles such as team managers and technicians. Smaller companies can overlap roles to compensate for their relatively fewer employees. 

**Negotiation**

Some vendors offer AR remote collaboration tools that can do far more than what the buyer requires, such as full-featured AR visualization. While some AR collaboration software vendors may only offer an all-or-nothing package, buyers who want to optimize spending should try to negotiate a fairly priced package, including only the functionalities that matter to them. For example, a product’s pricing page could show that the buyer’s must-have features are only included with an expensive all-in-one package, whereas a sales conversation may prove otherwise. 

**Final decision**

To conclude the process, performing a trial run with a small pool of remote specialists is essential. This will aid buyers in ensuring that their chosen AR collaboration tool is easy to use and enables enhanced collaboration. If the tool is received well and utilized often, the buyer’s selection is probably the right one. If not, it may be time to try another product from the short list.