Help Lightning Reviews & Product Details - Page 2

Fácil de usar, calidad de imagen muy buena, realidad aumentada y lo más destacable es la rapidez en la asistencia Review collected by and hosted on G2.com.

Hasta el momento no hay nada, solo oportunidades de mejora, con la conexión pero lamentablemente depende de externos Review collected by and hosted on G2.com.

Drawing features

since those help better point out the elements on the video for users to help Review collected by and hosted on G2.com.

I cant really think of something I ont like about this application. Review collected by and hosted on G2.com.

This tool has been invaluable for our specialists in assisting our customers. We use it every day and have truly appreciated its impact. Additionally, working with the team at Help Lightning has been a fantastic experience. They’re always quick to respond, and their support has been incredibly helpful. Review collected by and hosted on G2.com.

I wouldn't change a thing. They are good at what they do! Review collected by and hosted on G2.com.

Very helpful tool for my team and our support folks who work with hospital staff. Some of the staff we work with has limited time and needs quik resolutions to their issues. Help Lightning enables our support folks to quickly see and diagnose issues whih translates to a quicker resolution and happier customer Review collected by and hosted on G2.com.

There is not anything I can say I dislike Review collected by and hosted on G2.com.

La funcionalidad de la herramienta, es como si estuvieras en el cliente atendiendo su problema y tratando de resolverlo, eso hace mas fácil entender el problema y resolver al cliente. Review collected by and hosted on G2.com.

No veo alguna aplicación que no sea útil,. quizá haya algunos de menor frecuencia de uso. solo eso Review collected by and hosted on G2.com.

I like that I can freeze the image and accurately show how to solve it Review collected by and hosted on G2.com.

I don't think there's anything I don't like about this app Review collected by and hosted on G2.com.

A possibilidade de congelar a imagem e fazer marcações em tempo real. Review collected by and hosted on G2.com.

O uso no Brasil é prejudicado pela baixa qualidade das conexões com a internet no site dos clientes. Review collected by and hosted on G2.com.

There are a handful of likes I could talk about with Help Lightning, but here are the main ones. First, seeing what the user on the other side sees is instrumental in providing top-notch support, achieving faster service times, and improving repair confidence. Second, the Help Lightning UI tools allow for drawing or pointing out items on the screen that are easily viewed by the user receiving support. Review collected by and hosted on G2.com.

There really isn't anything to dislike about Help Lightning. The only downside is the quality of the call is at the mercy of the end user's device. Having a good connection is often the only potential drawback. Review collected by and hosted on G2.com.

Works great and is a very useful tool to use for remote troubleshooting. Saving videos for later review is excellent and the layover functionality is a game changer. One of the best things is that the developers are engaged and constantly working to improve the functionality of this already wonderful tool. Review collected by and hosted on G2.com.

The UI can be somewhat clunky and looks out-dated. Review collected by and hosted on G2.com.

Help lightning gives peace of mind as customer data is secure. I like the way it gets connected easily and establish the connection to end user with good video & audio clarity. Review collected by and hosted on G2.com.

All the feattures are good for help lightning. I do not dislike anything however need one finctionality i.e captureing details of end user, need to develop. Review collected by and hosted on G2.com.