Gusto Reviews & Product Details - Page 4

I was amazed by the onboarding experience with Gusto – their quick call after sign-up was brilliant! Whenever I needed support, which was only twice, it was smooth and easy. Truly painless to switch from my previous provider to Gusto at the end of a quarter. Review collected by and hosted on G2.com.

No problems or dislikes from my point of view. Review collected by and hosted on G2.com.

Their staff is always friendly, eager to help and very knowledgeable

I've never encountered a problem that hasn't been resolved the first time around.

Very professional and always available when I need them we have never had an issue with our payroll.

Way to go gusto team we love you guys and we will recommend you to anybody that crosses our path!!!!!! Review collected by and hosted on G2.com.

There is nothing that I dislike about gusto. It's very easy to use and if you don't understand anything, there's always someone that you can talk to that walks you through every step seamless process. Review collected by and hosted on G2.com.

I use gusto as a business owner, and an employee of said company. First I went with Gusto because their price was hard to beat and had heard good things about it. Now I can't see myself every using anyone else for my payroll needs. Their platform is super user friendly. Their chat team is always helpful when I've gotten a little stuck. I feel like they're always looking for ways to improve and make things better and easier for us business owners. I 100% recommend Gusto. Review collected by and hosted on G2.com.

I don't think I've ran into anything I dislike about Gusto yet. Review collected by and hosted on G2.com.

They had my w2 in record time. It's also easy to check pay stubs and track your hours. It also mentions paid time off, overtime and anything else you can think of. Review collected by and hosted on G2.com.

I had not had any issues that are worth addressing. Extremely easy to navigate and use. Review collected by and hosted on G2.com.

I often forget to clock back in after lunch or clock out when I leave work. Gusto has made it so easy to make time corrections. Thank you! Review collected by and hosted on G2.com.

I find myself wanting to prod the little pig. (I wish the app would open quicker.) Review collected by and hosted on G2.com.

Ease of use, customer suport was knowledgeable and helpful. The ease of integration with my invoicing and payment system saved me time. Review collected by and hosted on G2.com.

There is nothing that I dislike about the Gusto software. I has been working great for my business. Review collected by and hosted on G2.com.

It's so simple to set it up, and as you set it up, their reps are calling (not just emailing, a person calls and asks if you need anything) no matter how small the account. They seem to truly care about offering superior support. Uploading a payroll spreadsheet is also dead simple. They work with any spreadsheet you have an you map it to the Gusto fields, which means you aren't downloading a template and making your POS or other timekeeping software match Gusto. Gusto matches what you have. I also love how they handle the I-9s. So easy. They also integrate with a ton of other softwares and let you add custom checklist items when onboarding staff, like setting up accounts. Review collected by and hosted on G2.com.

There are a few complex payroll features taht are not available. For instance, you cannot have a staff member with a salaried and hourly job. There's no way to put a staff member on leave. You need to remember to skip them on payroll every cycle. Review collected by and hosted on G2.com.

I have been using Gusto for the last year and have been very pleased. I initially used Gusto about 10 years ago, and it has come a long way! The interface is very easy to use. I use it to onboard employees in a matter of minutes, upload and have new employees sign the employee handbook, and even send welcome messages that are signed by the whole team. Implementing Gusto into my daily activities has been easy and painless. My employees love the mobile app for easy access for loggin an and out and uploading expenses. From the admin side, Gusto takes care of all of my quarterly and annual reporting needs, so I never have to worry and I know my reports will be submitted timely and error-free. I have only had to use customer support on a few occasions when I initially implemented Gusto, and they have always been able to resolve my issues within 24-48 hours. Review collected by and hosted on G2.com.

I haven't found any real "downsides" to using Gusto, although I don't use all of the available options Gusto has, simply because I am such a small business. Review collected by and hosted on G2.com.

We've been consistently impressed with Gusto's support system. Whenever we've needed help, the chat feature has been incredibly helpful, providing efficient and effective communication. Review collected by and hosted on G2.com.

User interface for contractor payments (and employee payments before they recently updated it) has several times been frustrating because the back button will get pressed or will happen as a result of gestures and I lose all the payroll info I've already input, so I must start from scratch. Also the employer notes for each paycheck should be a larger window so you can see the entire note and edit it more easily if needed. This is a small complaint that I think can be addressed with some re-design and future updates, it wouldn't prevent me from using or recommending the software. Overall the good way outweighs the bad. Review collected by and hosted on G2.com.

I love not having to worry about the HR and tax aspects of payroll and other integrated employee benefit solutions. The price point is perfect, and I'm getting much more for less than I was paying elsewhere. As a small business, it's often hard to find companies that offer add-on benefits. Gusto partners are the perfect solution.

The Gusto interface is straightforward and easy to navigate. Everything is very well documented, so most of my interactions are through the Gusto online portal. It's easy to onboard electronically. The process is defined, documented, and streamlined. Maintaining records and running payroll is very simple and straightforward. I've loved all of the extra services and advice they've provided this year with CARES benefits (PPP & ERC), it made navigating those benefits less intimidating. Review collected by and hosted on G2.com.

At certain times, it can be hard to get ahold of someone (chat is daunting; the callback timeframe is sometimes over 20 min). Although their self-serve documentation is great, sometimes I need to jump on a call with someone immediately and don't have time to wait for them to call me back. This year I had two tax issues, the first one took nearly 6 weeks for a response, the second one took over 100 days to resolve and it was an error on their end!

I'm guessing the lack of expediency is because I'm on their entry level plan, but this is not acceptable. Review collected by and hosted on G2.com.