--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 11684 scale: '5' date_modified: '2026-07-12' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 11,684 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users find Gusto incredibly **user-friendly** , making payroll management simple and stress-free for small businesses. (5642 reviews) - Users appreciate the **simple and user-friendly payroll management** of Gusto, streamlining processes for small businesses. (2984 reviews) - Users praise Gusto for its **easy setup** , allowing for a smooth transition and efficient payroll management. (2807 reviews) - Users commend Gusto for its **ease of use** , making payroll and time management efficient and stress-free. (2800 reviews) - Users appreciate Gusto's **user-friendly interface** , making navigation and task management simple and efficient for everyone. (2347 reviews) - Users find Gusto's **ease of use and efficient reporting** invaluable for managing payroll in small businesses. (2263 reviews) - Easy Payroll (1912 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1840 reviews) - Easy Access (1725 reviews) **What users dislike:** - Users note the **missing features** in Gusto, like automated expense tracking and advanced reporting, hinder convenience. (619 reviews) - Users express frustration with Gusto's **poor customer support** , citing slow responses and inadequate help during issues. (601 reviews) - Users report **payroll issues** due to slow login times and limited editing access, impacting efficiency and flexibility. (488 reviews) - Users struggle with **login issues** due to unclear two-step verification requirements and frequent glitches in the process. (416 reviews) - Users find **limited customization options** in Gusto, especially for mobile setup and employee expense views. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (380 reviews) - Limited Features (349 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (325 reviews) - Limited Capabilities (323 reviews) - Slow Loading (306 reviews) ## Gusto Reviews ### 1. What better way to get help than the Gusto way. **Rating:** 4.5/5.0 stars **Reviewed by:** Tatiyanna . | registered behavorial tech, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Gusto?** I like that everything is made simple and easy to navigate. Any questions I may have are answered directly on the first page. It's one of the most simple systems I've used thus far. When I wanted to know how how to change my personal information or how to add new direct deposit, the drop down menu on the left hand side shows me exactly how to do so. **What do you dislike about Gusto?** There's not much to dislike yet. I haven't had any hiccups with the platform at this time. **What problems is Gusto solving and how is that benefiting you?** Gusto is helping me to understand how to track my performance and goals. Before using the platform, I would just have conversations about my goals and what needed to align with them. Now, I can utilize Gusto to maintain those goals and work towards them. ### 2. Effortless Remote Work Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** esther c. | Client Services Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Gusto?** I like how simple it is to navigate Gusto. Everything I need is labeled simply and easy to find, without unnecessary clutter to confuse me. It also gives me the ability to work remotely by clocking in and out and tracking my time and paychecks all in one spot. Compared to other sites I've used as an employee, Gusto is always working well, easy to navigate, and useful. The initial setup was super easy, with not too many questions or confusing ones. **What do you dislike about Gusto?** There is nothing about Gusto that I dislike **What problems is Gusto solving and how is that benefiting you?** I use Gusto to work remotely, clocking in and out and tracking time and paychecks in one spot. It's simple to navigate; everything is clearly labeled, making it easy and useful without confusion. ### 3. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Julie A. | Chief Administrative Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Gusto?** I love the ability to develop goals and conduct performance reviews. It is a great way to track progress and promote professional growth and development. **What do you dislike about Gusto?** If the goal tracking was more dynamic and gave staff and supervisors the ability to update it regularly and the supervisor be sent an email or some sort of notification that it has been met. RIght now you can enter the goal but there are no clickable boxes to show progression over time. It's just kind of a place to enter it but then that's it. You can make updates to it but it's not alerting anyone and I have noticed that the staff isn't regularly keeping up with it because it has some improvement to be a valued tool for growth. **What problems is Gusto solving and how is that benefiting you?** Payroll taxes ### 4. Clean, Simple Layout That Makes Payroll, Time Checking, and Benefits Management Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Gusto?** I like the layout of the website. It's very clean, simple, and easy to navigate. It displays information clearly, while other time systems can be chaotic to look at. The simple things are some of the best features. Like the little pig when you first open the mobile app having sunscreen on. Makes the start of the work day feel better. **What do you dislike about Gusto?** Gusto can be quite buggy. When trying to clock in or out, it glitches. This requires me to go tell my manager to edit my time, since my company doesn't allow us to modify the hours ourselves. It does waste our time a bit. I understand these are more connection issues, and not against the actual app or website, so I cannot think about possible improvements. **What problems is Gusto solving and how is that benefiting you?** Gusto is very helpful for support. It great if you are having issues and need help. The onboarding was also very straightforward and easy to add me as an employee. ### 5. Streamlines Compliance with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Mag A. **Reviewed Date:** July 06, 2026 **What do you like best about Gusto?** I like how easy Gusto is to use. It has both an app and a website, so I can do everything I need to whether I'm reviewing hours, adding employees, doing background checks, or any kind of related task. Gusto either has the feature or a partner service to help with those needs. Additionally, Gusto was extremely helpful in aiding our small business to sign up for unemployment insurance and other necessary accounts, providing the contact information and websites to make that process smooth. **What do you dislike about Gusto?** One of the only things I'd say Gusto could improve is making sure I can see everything on the app that I can see online. There are just some features with employee time-off requests and seeing how much time they have, like their paid time balance, which are a little bit easier to find and navigate online versus in the app. There are some slight limits to what the app can do compared to the website. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me stay compliant by guiding me through signing up with relevant government accounts and ensuring correct tax payments. It simplifies employee management tasks, has a user-friendly platform with an app, and assisted me greatly as a small business setting up unemployment insurance. ### 6. Gusto has been our payroll provider since 2019! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg K. | Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Gusto?** I run two very small companies—just two employees each. Businesses our size typically struggle to offer competitive benefits, but Gusto has made it possible. This year, we added a 401(k) plan, and every employee is participating. The setup was seamless thanks to Gusto's integrated partners. Gusto also took the headache out of managing workers' compensation, again through its partner network. Best of all, it's surprisingly affordable. I'm a huge fan of Gusto and highly recommend it to any small business owner. **What do you dislike about Gusto?** I can't think of anything that Gusto needs to improve. **What problems is Gusto solving and how is that benefiting you?** Gusto takes care of all my payroll needs. I would never attempt to stay on top of all the reporting requirements associated with payroll, but Gusto does all of that for me and they've never let me down. ### 7. All-in-One HR Features That Keep Everything in One App **Rating:** 4.0/5.0 stars **Reviewed by:** Robby R. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gusto?** It offers a lot of features that help keep everything in one app, including timesheets, personnel files, e-sign, and onboarding. **What do you dislike about Gusto?** Customer support is lacking. The AI responses often address the wrong issue, and when I’ve connected with multiple people, I’ve received incorrect guidance on how to fix problems or conflicting explanations about the source of an issue. I also find the inflexibility around setting pay periods odd—for example, you can set weekly, bi-weekly, and monthly, but not every four weeks. **What problems is Gusto solving and how is that benefiting you?** Gusto takes a comprehensive view of the entire payroll and HR process and has built an app that helps with both the small details and the big picture. By contrast, something like QB Desktop Payroll can have glitches and flaws that leave room for payroll to be processed incompletely or inaccurately. ### 8. Clear Pay Tracking and Time-Off Visibility in an Easy-to-Use Website **Rating:** 5.0/5.0 stars **Reviewed by:** Milky K. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gusto?** I like that you are able to see how much you've made to date, when your next check is coming and often times how much the check will be. I also like how easily accessible the website is in terms of usability and understanding how it work. I use the time off feature a lot to know how much time off I have paid and unpaid. **What do you dislike about Gusto?** It's not that helpful in terms of being able to message anyone from the job or my manager, that would be a good addition to have so you can reach out and request time off directly with a message to your manager. **What problems is Gusto solving and how is that benefiting you?** Gusto is helpful in seeing employee costs and how to manage the money being paid and made. It is helpful that it calculates all the time off for employees which leads to less emails with questions and save space in my inbox. ### 9. Gusto Makes Payroll Effortless with Automatic Deposits, Tax Filings, and Helpful Reports **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Vice President of Global Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gusto?** Payroll has taken at least a half day of my week and I have always second guessed myself as well. Gusto simply does payroll. With Gusto direct deposits are automatic, tax filings are automatic and employee records are kept within Gusto. Additionally the reporting through Gusto is very helpful as I am able to generate reports of time-off balances or payroll summary reports without knowing how to write code or anything else. **What do you dislike about Gusto?** I found the process of setting up some of the additional benefits options to be more confusing than they needed to be. It seemed like I had to search around to find things that were much more obvious. I would say that the mobile app works okay, however it seems to freeze occasionally and will randomly log me out while I am working on something and it's frustrating when you are trying to approve something and get logged out. **What problems is Gusto solving and how is that benefiting you?** My biggest headache was doing payroll in Excel and hoping I did everything right so that I wouldn't screw up anyone's taxes. Gusto eliminated that headache. They do payroll automatically and file the taxes for me. All of our employees' information is stored in one location and they can look at their own pay stubs and time off without sending me emails every five minutes and honestly that last point alone made it worthwhile. ### 10. Easy, Affordable Payroll Anywhere with Gusto—and Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Beth F. | Clinical Director, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gusto?** Gusto has been a super easy, affordable way for me too complete payroll activities for my one part time employee. I've also had great experiences with their customer service team on the several occasions that I've reached out. They helped me to set up multiple pay options for this employee and have answered questions about how to integrate with Next Insurance. I can also run payroll easily from anywhere using the Gusto app. I've already recommended to one colleague, who signed up, and I appreciated the referral bonus from Gusto for spreading the word! **What do you dislike about Gusto?** I really have no complaints. The only thing I think I've found confusing at some points has been the reporting features, but honestly, I think this has more to do with my frequency of use rather than system features. In general, I find it to be very intuitive and user friendly. **What problems is Gusto solving and how is that benefiting you?** It has helped to have Gusto prepare tax documents, which is huge timesaver for me, even with only one employee. ### 11. Gusto Makes Time Tracking Easy with a Clear Pay Period and PTO View **Rating:** 5.0/5.0 stars **Reviewed by:** B M. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Gusto?** It is very easy to navigate, I have been really happy with the system. I love how I can see my whole pay period and the total of hours worked on one page and I don't have to switch around. I also love how Gusto now shows your PTO/Holiday time off on the same pay period/time tracking page **What do you dislike about Gusto?** I have no dislikes about Gusto, it's quick and easy to use **What problems is Gusto solving and how is that benefiting you?** It tracks my hours, pay, PTO... it's easy to navigate. Getting my hours and days off submitted is so fast and easy, saving me so much time... it also calculates everything for me, I don't have to worry about issues formatting in Excel or wait for anyone to tell me how much PTO I still have, it's all in Gusto ### 12. Streamlined Payroll with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Cam E. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Gusto?** I find Gusto incredibly helpful for my small business payroll services. It pretty much streamlines the entire process, solving the headache of manual payroll. What I really like is the onboarding process, which allows me to input employee information so they can self-onboard, while Gusto handles the documents, offer letters, and necessary filings. It takes a lot off my plate as an employer, letting me focus on more important tasks. The ability to send offer letters and get signatures directly within Gusto is a plus, providing a one-stop-shop for employees to access and sign documents. It's great to have team documents stored within the payroll system where all their information is. Setting up Gusto was incredibly easy for me, taking just an hour or two to get up and running smoothly. I also integrate it with Quickbooks which has been a game changer. **What do you dislike about Gusto?** Nothing! Its awesome! **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll services. It solves the headache of manual payroll, streamlining the process. I love the onboarding feature where employees can self-onboard and handle documents easily. It takes a lot off my plate, allowing me to focus on important tasks. ### 13. Simplifies Payroll with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Eric B. | Corporate Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** I really appreciate how Gusto simplifies the payroll process for my business, especially handling complex aspects like compliance, state and tax issues, which takes a huge load off my plate as a small business owner. It makes the whole process really easy, which is great because I have a lot of other things to do. I also like how Gusto seamlessly syncs with my accounting software, QuickBooks, through the bank feed, making it very convenient. The initial setup was great and seamless, I just plugged in employee information and was all set. **What do you dislike about Gusto?** Some of the reporting could be maybe a little better. It's all in there, but sometimes I wish it was a little simpler to pull numbers out that I want from Gusto. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies payroll, handling compliance and taxes, making it easy. It lifts the burden from me, freeing up my time for other tasks as a small business owner. ### 14. Successful implementation for our growing remote service team **Rating:** 4.0/5.0 stars **Reviewed by:** Roxana O. | Payroll compliance officer, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** The multi-state payroll module for automated tax filing is capable of managing complexities in an exact manner. This is the direct link between time tracking and monthly salary disbursement calculations which I appreciate. When changes in local laws and regulations happen, compliance updates are delivered to the dashboard as soon as they are made. The entire fiscal year benefits administration is flawlessly synchronized with employee pay cycles throughout the year. **What do you dislike about Gusto?** Generating reports becomes very slow when trying to get deep data in a quarterly format. During an important tax audit, access to key tax documents is limited by the mobile application. International contractors have a consistent and vague response when it comes to complicated payroll adjustments. **What problems is Gusto solving and how is that benefiting you?** In our end of month payroll cycle, we took out manual calculation errors in our firm. Centralized document storage enables HR to get tax forms in seconds. Automated state filings eliminate missed deadlines and possible penalties from local regulatory agencies. ### 15. Fast, Easy Payroll with Great Tax Filing and Helpful Chat Support **Rating:** 4.5/5.0 stars **Reviewed by:** Vallarie W. | Executive HR Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Gusto?** I like that Gusto automatically files the W-2s and 1099s, along with the quarterly tax forms. Another big upside is their chat program: I’ve received very helpful, detailed advice through chat when I needed support. Gusto also tracks benefits, and some benefits can be obtained through Gusto as well. The time tracking system is visually easy to use and payroll takes me about five minutes to submit. I like that Gusto tracks the onboarding tasks when a new person is added; also that if backpay is owed to a past employee, I can go under "Dismissed" people and still perform this action. The pricing is easy to understand and very reasonable. **What do you dislike about Gusto?** When I go to perform dismissal payroll, even if I have approved the hours in time tracking, it does not seem to bring that information over. Yet there is a way to go into Reports and locate a time tracking report to get that information. **What problems is Gusto solving and how is that benefiting you?** Gusto’s high performance saves me hours that I would have otherwise spent using other tools we’ve used. ### 16. Budgeting Made Easy with Multiple Savings Accounts and Clear Monthly Spending Breakdowns **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra I. | Lice Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Gusto?** I like that I can create multiple savings accounts in my account so I can have one for Electric bill, Rent, groceries, etc. It makes budgeting super easy and efficient, especially for my ADHD brain. I also love how it gives me a breakdown each month of what categories I'm spending in and how much as well. It's nice having my payroll info super accessible and all of ,y bank stuff in the same app. I absolutely love it. **What do you dislike about Gusto?** I wish I could add more savings goals/accounts and not have to talk to support to close one out. Sometimes things come out of attached accounts and I can't lock access to it because it doesn't work like a card. So being able to refresh an account numbers or even just remove it on my own would be lovely if I could do that. **What problems is Gusto solving and how is that benefiting you?** I don't have to have multiple banking apps for everything i need since Gusto is my payroll, my savings and bank app all rolled into one. And when I do move money into my Chime, it doesn't take away my Chime plus because Gusto is a payroll thing so it always sees moving moving from gusto as payroll money which is amazing. ### 17. Simple, Clean UI That Makes Payroll and Compliance Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** I appreciate the user interface. It's very simple, allows me to easily run payroll and review employee expenses. I like the simplicity of it. Payroll compliance otherwise would be a huge headache, and it's nice to see a clean and refined UI. **What do you dislike about Gusto?** I do not love the reporting features. I think there should be more specific suggestions for reports. For example, when I run payroll I get the print checks pop up. However, when generating reports afterwards, it is very difficult to find where those checks are. I wish there was a feature that retained all checks in a very easily accesible, idiot-proof way. Similarly, I want the payroll overview that you download from the payroll screen to be easily accesible. I don't want to have to mess around with filters, as that makes it more difficult. **What problems is Gusto solving and how is that benefiting you?** Gusto is our payroll solution, and we also use it for time tracking. Previously we used a different provider, Panacea, that was much less user friendly and made a lot less sense. I really liked my rep there, but the fact that I needed one all the time was a detractor. Since gusto is so simple, running payroll takes way less time, and since it's pretty idiot-proof, I feel comfortable delegating to other administrators. This saves a lot of my time as an owner because I'm not worried about something getting messed up. And even if something is messed up, I can fix it with running an extra correction payroll, which is fantastic. For time tracking, we had issues in the past with employees lying about time reporting, but with kiosks and clocking in remotely I feel much more comfortable. ### 18. Effortless Payroll Automation for Small Firms **Rating:** 4.5/5.0 stars **Reviewed by:** Addison P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** I am very pleased with Gusto's transition from manual payroll processes to an efficient and intuitive system. As an attorney without much experience in taxes or payroll, Gusto made everything really easy with step-by-step instructions right there through the software. I appreciate how it even prompts necessary actions like adding employee workers compensation insurance. Gusto simplifies payroll on-boarding and the process of getting W-4s and NC-4s set up, making it automated, which is great because the price is very reasonable for the services offered. The automated payroll is a big deal for us, saving time and money. I also like that I have my own account to access pay stubs and anything I might need as an employee, especially during tax time. The initial setup was incredibly easy, and even without prior experience, I found it straightforward. **What do you dislike about Gusto?** Honestly, I haven't found any aspect that I disliked. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll efficient and intuitive, automating processes like onboarding new employees and handling W-4s. It's even prompted work insurance needs. The automated payroll saves time and money, plus having access to my account for pay stubs is great, especially during tax time. ### 19. Eases Payroll Management with Anytime Access **Rating:** 5.0/5.0 stars **Reviewed by:** Mykalah D. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gusto?** I mainly use Gusto to log in, track my hours, track my pay, and access my benefits. Gusto makes it easier for me to track my hours instead of manually doing it myself. I like that Gusto allows me to get an estimate of my paycheck before payday, which helps me plan ahead for paying bills. I'm able to access it at any time of the day, which is so convenient, as I don't have to wait till the next business day to ask my HR department questions that can be answered through the app. The initial setup was smooth and easy to navigate, making it simple to create an account and access all of my details. Overall, everything about it—from tracking hours to accessing benefits—is straightforward and efficient. **What do you dislike about Gusto?** I think the only thing that can be improved is that sometimes the Gusto server is down and I have to re-login. When the server is down, I’m not able to login from any device to clock in or clock out, which means I have to put in a time correction through my employer, which can be a pain in the butt sometimes. **What problems is Gusto solving and how is that benefiting you?** Gusto makes it easier to track my hours automatically, saving me the hassle of doing it manually. I appreciate its 24/7 accessibility for checking pay estimates and planning bill payments, avoiding the need to contact HR during business hours. ### 20. A Useful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yemi O. | Senior Tax Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Gusto?** I love the smoothness with which I can make updates. **What do you dislike about Gusto?** I'd love it if they stopped pushing the Gusto Spending Account. I'd also love it if I could input time off requests directly from the window where I make edits to my time tracking. It's annoying to have to go back and forth to match up time tracking with hours off. Also, it would be great if Gusto calculated time off in decimals within the platform. If I clock out at 2:17pm, and I'm off through 4:30pm, I'd love to be able to have the platform calculate that, rather than needing to leave the platform and go to another window to calculate it. **What problems is Gusto solving and how is that benefiting you?** Gusto provides an all-in-one solution to view paystubs, request PTO, and update HR functions. **Official Response from Chelsea B:** > Hello Yemi, Thank you for your review! We're glad to hear you're finding Gusto easy to use and helpful for managing your HR needs all in one place. We understand that two-factor authentication can feel like a hassle at times, and we appreciate you sharing that feedback. – Chelsea B Gusto Client Relations Team ### 21. Effortless Payroll Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Darin K. | Sales Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** I like the fact that you can look back at the pay period and quickly make adjustments. I like how easy it is to use. And I just think it is so simple compared to other platforms that I have experienced. Since I'm new to Gusto, I was able to go back in and make an adjustment for the time that was already accounted for, for example. It also allows me to go back and edit things that don't look right that maybe I had forgotten during the week to take care of. Incredibly simple. I also love how I get reminders on my phone about reviewing my hours for a pay period. One other nice feature is the message that it is payday. The fun graphics make an otherwise dull topic a livelier one! **What do you dislike about Gusto?** It seems like on the unpaid breaks, it's tough to make adjustments after the fact. If you make an error, if you forget to clock out or conversely clock back in, it seems like that paid time off piece is a little bit more cumbersome. But maybe I don't understand it like I should. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to manage payroll and track my hours accurately, making on-the-fly adjustments. It's easy to look back at pay periods and edit any missed entries, ensuring my employer has accurate hours. ### 22. Effortless Payroll with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** I am extremely pleased with Gusto because it handles all of my payroll, direct deposit, payroll taxes, and time clock. I love that payroll taxes are being handled and that making new hire paperwork is easy. The time clock is great, especially with using an iPod with the app. The site is laid out in a clear and intuitive manner. I also appreciate the support; when I made a mistake, someone immediately answered the phone to help me, even late at night. Gusto's integration with Xero makes tax filing much easier. The initial setup was easy too. **What do you dislike about Gusto?** I had a few questions at first as this was my first time using payroll like this. **What problems is Gusto solving and how is that benefiting you?** Gusto handles my payroll, direct deposit, and payroll taxes efficiently. It's intuitive, making new hire paperwork easy. I use it with an iPod for the time clock, which is great, and it integrates with Xero for easier tax filing. ### 23. Seamless POS Integration and Effortless Payroll with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gusto?** I really appreciate how well they handled the onboarding process for my employees as we opened our fixed location and grew our staff. I also appreciate how simple the process is for me to upload hours and tip information directly from my POS system. The integration between the two systems is seamless. I have used other payroll software and spent way too much of my time entering in detailed information that Gusto does for me and for the price it is totally worth it. I also appreciate how intuitive the interface feels. It seems to know what I need to do before I do it and has simple options for selecting the items I need to make sure I have completed. We are a small business and I am busy with so many other I don't always have the time to do some of the tedious tasks that Gusto handles for me, filing all of my tax documents, withholding the appropriate amounts from their checks, even keeping me updated as to exactly when and how much they will pull from my business account to cover payrolls is a great feature. **What do you dislike about Gusto?** I honestly haven't found any downsides. I mean I am only a couple of months in so maybe I just haven't found the one thing that may frustrate me in the future, but so far so good. **What problems is Gusto solving and how is that benefiting you?** Payroll. This is a time consuming item for every small business owner. Knowing that they are going to file all of my tax forms and pay the correct amount each pay period, and each quarter just gives me so much peace of mind. ### 24. Beautiful App, Great Customer Services, Simple start-up.... **Rating:** 4.5/5.0 stars **Reviewed by:** S. G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Gusto?** The platform looks really nice and it is easy to follow. If you just do what it says, you will find it easier. Also, the customer service reps have been super helpful when I have called. **What do you dislike about Gusto?** I think I dislike that my payroll options feel limited. I pay staff a rate for each session held. What I need is an option to 'split'. For example, if a staff meets with someone for 60 mins, that is $150, the split should be 60/40. I am not able to pay this way but it would be best for me. **What problems is Gusto solving and how is that benefiting you?** It's helping me not have to deal directly with the red tape of starting a business and ensuring I cam compliant. This comes with a price but it is helpful for me to be able to start. ### 25. Effortless Payroll and Time Tracking with Minor Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Carter L. | Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Gusto?** I like Gusto's user-friendly interface; it's very simple to get where you need without any difficulty. I also value the time tracking feature because it truly captures how much time people spend per project. Gusto makes job cost accounting possible for us as a company with multiple ongoing projects, allowing us to accurately track real costs and forecast for future work. The initial setup of Gusto was very easy. **What do you dislike about Gusto?** Sometimes if I'm entering a shift on the website in time tracking it will delete itself before I can finish it, so I have to start over. It seems like a technical glitch, so I'm not sure how to improve it exactly, but it causes time entry to take more time. Not the worst thing in the world but an inefficiency nonetheless. **What problems is Gusto solving and how is that benefiting you?** Gusto makes job cost accounting possible, allowing us to accurately track real costs and forecast for future work. Time tracking helps capture how much time people spend per project. ### 26. Easy Clock-Ins and Flexible Time Editing for Contractors **Rating:** 4.0/5.0 stars **Reviewed by:** Jose O. | Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gusto?** Ease of use is the most important thing for me. I am able to clock in easily, edit hours if mistakes are made, and I do appreciate being able to leave a comment to reflect any changes or concerns. I am a contractor that occasionally and inconsistently does data entry for the law firm, and gusto makes it easy to be flexible. **What do you dislike about Gusto?** I wish there was an area where it described when I can expect payouts to be, and I was able to send the hours to be paid, that way hours would not be missed. **What problems is Gusto solving and how is that benefiting you?** Since I am a part-time contractor, it makes it easy to clock in and out and work hours when needed. I appreciate that there is an app I can use as well, making it easy to clock in from wherever I am working. ### 27. User-Friendly, Deep Analytics, and Excellent Performance — Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** It is very user-friendly. The analytics, which let you deep-dive into the whole team or a single person, are useful. Onboarding is fairly easy to navigate. Its overall performance is excellent, and I would definitely recommend it to others running a business. I honestly haven't used the AI much, I tried it only once a few months ago and it didn't really work, but maybe it has improved since then. **What do you dislike about Gusto?** I really wish it would let me copy multiple shifts at once and paste them into a specific day. I also wish there were a comment box when approving timesheets, rather than relying only on the journal. I think that would help when backtracking callouts, recording reasons, and verifying whether SOPs were followed. **What problems is Gusto solving and how is that benefiting you?** I really don't have an answer for that. I've used other apps, but this one is the best I've personally used so far. For this job, I hadn't used anything else but Gusto. ### 28. Simplifies HR and Payroll for Smaller Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Neil C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** I use Gusto for payroll management and benefits elections, and it brought all our day to day HR work under one system. What I like most is that the employee portal is easy to use and employees don't need assistance answering questions. That allows our HR team to stay efficient and not have to spend time answering questions, so they can support employees rather than answering basic ones. For example, employees are able to track the amount of PTO by themselves. Compared to Rippling, which we switched from, Gusto felt simpler and easier to navigate for a smaller team. The initial setup was fairly simple thanks to the support of the Gusto team. **What do you dislike about Gusto?** {"Reporting could be more sophisticated. I'd like to create custom dashboards for different managers."} **What problems is Gusto solving and how is that benefiting you?** Gusto brought all our day to day HR work under one system. The employee portal is easy to use, so employees don't need assistance and can track their PTO themselves. This keeps our HR team efficient, letting them support employees rather than answer basic questions. ### 29. Quick, Easy Payroll with Hassle-Free Tax Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** barb c. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** I use Gusto for payroll and I really enjoy it. What I like most is that it's quick and easy. Running payroll only takes me less than an hour every two weeks. There are reminders on the screen that tell me they are being compliant with the state and local taxes, so I never have to worry about that. It takes care of my taxes, including state, local, and federal, and gives me reminders of things that need to be sent in. **What do you dislike about Gusto?** {"I think the onboarding could be a little less cumbersome.","Less steps.","I have to do some onboarding, then it has to go back to them, and they have to onboard — just the number of steps.","People basically would just want to be paid. They just need to get their banking information in there. But, really, it's not all that convoluted."} **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll. It takes care of taxes, payroll issues, and reminders for things that need to be sent in for state, local, and federal taxes. Running payroll only takes me less than an hour every two weeks, and the on-screen reminders keep me compliant, so I never have to worry. ### 30. Simplifies Payroll, But Reports Are Hard to Find **Rating:** 4.5/5.0 stars **Reviewed by:** Natali B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** I like how Gusto makes doing something that you would think is hard very simple, simplified, and user friendly. Even the website layout is super easy to navigate. Running payroll is something that stood out for me, just putting in the numbers, the hourly rates, and the hours clocked in is super helpful, and it's super easy with tracking in Gusto. The initial setup was very simple too. **What do you dislike about Gusto?** {"I would say navigating the menus is kind of hard. It's a lot of, like, dropdowns that you have to press, and sometimes I don't know what to press.","I don't know what to press. I feel like if there was just a simple way for me to find reports or specific items it would help.","Every month when we close off the month I need to know payroll for the employees. Sometimes I don't know where to find those reports, or I have found them but I don't know if I'm finding the accurate ones for what I'm looking for."} **What problems is Gusto solving and how is that benefiting you?** I use Gusto for payroll. It makes something you'd think is hard very simple and user friendly, and the website is super easy to navigate. Running the numbers, hourly rates, and hours clocked in is super helpful and easy to track. ### 31. Chat and FAQ Features That Make Getting Answers Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** The chat and FAQ features have been a lifesaver. Anytime I can’t figure something out, the answer is right there at my fingertips. They’ve been a huge support for me as I started navigating this new system after leaving a company after 21 years. **What do you dislike about Gusto?** I don’t always receive notifications in my email; however, I’ve worked around this by logging into my dashboard each day to check which tasks might need to be completed. **What problems is Gusto solving and how is that benefiting you?** It’s very user-friendly and makes it easy to organize the items that need to be completed. The system also helps me catch missing items that I might have overlooked on my own, which is reassuring and gives me extra peace of mind. ### 32. A Perfect Fit for Small Business HR Needs **Rating:** 4.5/5.0 stars **Reviewed by:** George D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Gusto?** I have been using Gusto for about three years across different employers, and I've grown to appreciate its comprehensive integration capabilities. Gusto seamlessly consolidates various crucial functions like benefits, expenses, and HR information, all in one place. This integration significantly reduces the time we would otherwise spend searching through disparate systems or managing multiple PDFs and links for our vendors. This centralization has proven invaluable, especially since our organization lacks dedicated HR systems. Additionally, I've been impressed with the simplicity of Gusto's setup process; my entire company was able to become operational within a month, which speaks volumes about the user-friendliness of the platform. On a personal note, I also appreciate how Gusto aligns with our small business needs, allowing us to manage everything efficiently without the need for complex systems. This efficiency is further highlighted by my willingness to score it a 9 out of 10 in terms of recommending it to colleagues or friends. **What do you dislike about Gusto?** The people management features in Gusto could be improved, particularly in the areas of goal setting and calendar integration. This is important because my management prefers using Google Suite, and improving these aspects in Gusto could help keep users on the platform, especially for tasks like meeting setting. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to centralize my HR needs, streamlining everything from benefits to expenses, so I don't waste time tracking multiple systems, enhancing organizational efficiency. ### 33. Effortless Access to Pay and Tax Documents **Rating:** 5.0/5.0 stars **Reviewed by:** Kacey M. | Account Executive / Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** I use Gusto for payroll services, and as the end user it makes it easy to get paid. I like that it's easy to use, and there's an app version so I can access it on my computer or on the go. It tells me when I'm going to get paid, and all the info is easy to find. I use it to access tax documents or paystubs, which are all easily accessible in there, and I check in on when I'll be getting paid on a monthly basis. I've really never run into any issues — I think it's very well put together. The initial setup was very easy. **What do you dislike about Gusto?** We've probably been using it for about a year or so now and i've never had any issues **What problems is Gusto solving and how is that benefiting you?** As the end user, Gusto makes it easy to get paid. I use it to access tax documents and paystubs, which are all easily accessible in there, and to check when I'll be getting paid, which I do on a monthly basis. ### 34. Solved Multi-State Compliance, Fast USDC Payouts **Rating:** 4.5/5.0 stars **Reviewed by:** Kasamani J. | Human Resource Assistant Tier 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** What I like most about Gusto is the USDC stablecoin payment option for international contractors that launched in March 2026. That's the feature that made the biggest difference for one specific part of our team. Same-day international contractor payment is available via Wise account and USDC stablecoin, replacing the prior three to five business day transfer window. Two of our contractors are based in countries where bank transfers took several days, and conversion fees were eating into what they received. After switching to the stablecoin option, those payments arrive the same day at the agreed amount, without conversion fees taking effect. Both contractors specifically mentioned the change in our next check-in, and the improvement to the working relationship from something as basic as faster, more predictable payment was genuinely noticeable. It has become our preferred payment method because it gets the contractor payment done fast and easily within a day. Around ten contractors now receive payment via the USDC option, and seven of them accept it as the default payment method. It also simplified bookkeeping. Gusto handles the calculation and filing automatically, which solved the state registration chaos we had before. When someone joined from a state we hadn't hired in before, the list of things to do before their first payroll, unemployment insurance registration, workers' compensation requirements, new hire reporting to the state, and tax account setup, was longer than anyone on a small team could figure out correctly. The platform can be implemented in less than a week, and the interactive demo lets you test the software before signing up without requiring long-term contracts. That matched our experience exactly, being able to run through the demo before committing meant there were no surprises during the actual setup. The only thing that took some time was getting our bank account verified before the first payroll run, which needed a few extra days. I also integrate it with Asana and BambooHR. **What do you dislike about Gusto?** {"The MOSI acquisition addresses that problem in principle, but the integrated business compliance product has not fully launched yet as of mid 2026.","Running on a timeline where the most anticipated features are still incoming means we are paying for something we cannot fully use yet.","I want a clearer product road map with committed launch dates rather than a general timeline so customers can plan around what is available now versus what is coming.","Getting our bank account verified before the first payroll run required a few extra days. I needed to start verification earlier."} **What problems is Gusto solving and how is that benefiting you?** Gusto solved the state registration chaos we had when hiring across new states, handling unemployment insurance, new hire reporting, and tax setup with automatic calculations and filings. The USDC stablecoin option pays our international contractors same-day at the agreed amount without conversion fees, and it simplified bookkeeping. ### 35. Unified Payroll for Hybrid Teams, Limited Weekend Support **Rating:** 4.5/5.0 stars **Reviewed by:** Suhaila A. | SNN, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** What I like most is the tax accuracy commitment. If they make an error that causes a tax penalty, they cover the cost. That commitment matters more than it sounds because it shifts the financial risk of filing mistakes away from our business and onto their platform. We haven't had a penalty since switching, and knowing that backstop exists has changed how much time our team spends double checking tax filings. Before Gusto, our operation lead would manually review state filings every quarter out of anxiety, and she stopped doing that within six months of switching because the platform had proven itself reliable enough that the audit step felt unnecessary. The integration set is also what really stood out. With the 150 plus third party connections, payroll data flows cleanly into our accounting, time tracking, and expense tools without anyone manually moving files between systems. The QuickBooks synchronization changed reconciling payroll with accounting entirely, payroll entries flow directly into the right accounts automatically after every run, and our bookkeeper confirmed the month end close process dropped by roughly two hours once the integration was configured. It's not a dramatic number, but across a full year it adds up, and it removed a manual step that was occasionally introducing errors. I also like having all three worker types, salaried staff, hourly employees, and rotating contractors, handled in the same place with the same login instead of managing separate systems for each category. For setup, most businesses complete payroll review and submission in under five minutes once configured, and the digital onboarding lets new hires complete their own I-9, W-4, direct deposit setup, and company documents through a personalized invitation link. Our first payroll run took under a week, and contractor onboarding was even faster. We connect it with QuickBooks and Asana. **What do you dislike about Gusto?** {"A contractor payment failed to process correctly before a project date.","We did not get a resolution the same day.","Support hours are Monday to Friday, 8AM to PM eastern time only.","That means anything that goes wrong on Friday afternoon sits unresolved over the weekend until Monday.","The one-step flow flagging is the account verification which needs to happen before the first run can process, and that verification window can delay the first payroll run."} **What problems is Gusto solving and how is that benefiting you?** I use Gusto to run payroll and benefits for hybrid teams, salaried, hourly, and contractors, all in one place. The QuickBooks sync flows payroll entries into the right accounts automatically, cutting our month-end close by roughly two hours and removing manual steps that introduced errors. ### 36. Decent for Payroll, Frustrating Account Features **Rating:** 1.0/5.0 stars **Reviewed by:** Adele T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Gusto?** I like that I can use it to clock in and out from work, and I can see how much my pay stubs were. Probably the best thing is I can optimize my paychecks and decide how much they're taking in taxes from each check. It does my payroll process, and the initial setup was easy. **What do you dislike about Gusto?** I don't like Gusto. Clocky giving out. I was using the spending account, but I hate the spending account. The spending account *****. The fact that, like, I can't enter my bank account information and then view it to make sure it's correct, *****. It just does my payroll process thing. That's the only thing that it solves for me. I'm not. Two. **What problems is Gusto solving and how is that benefiting you?** It just does my payroll process, that's the only thing it solves for me. I like that I can clock in and out from work and see my pay stubs. Probably the best thing is I can optimize my paychecks and decide how much they take in taxes from each check. ### 37. Absolutely Best Payroll Software and Company Available!!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Gusto?** Ease of use the top thing I like best but a close second is Gusto customer service and support. Payroll taxes especially are not my forte and I have all the trust in the world that Gusto will do them correctly and on time. They are ALWAYS very professional, fast and knowledgeable. I have said many times, Gusto is my favorite company and software to deal with. **What do you dislike about Gusto?** I would say the only downside is the slightly higher price but the service rendered is completely worth it. **What problems is Gusto solving and how is that benefiting you?** They tell me exactly what I need to do payroll correctly and even walk me through any tasks I may not be familiar with how to complete. If I have further questions, their support is very very helpful and fast. ### 38. Great tax compliance features for multi state businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Adi E. | Talent acquisition partner, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Gusto?** The federal and state tax calculation engine that is automated calculates employee deductions with absolute precision. After entering hourly tracking logs from the built-in time clocks, payroll runs are completed in seconds. Self service onboarding portal gives new employees the ability to upload tax documents on their own prior to their official start date. **What do you dislike about Gusto?** When the contractor payment processing module is used, the direct deposit to the contractor is significantly delayed from the normal full time employee payment process. Having to allocate payroll into several regional tax jurisdictions needlessly puts the strain on customer care agents. The general ledger export feature is not very helpful in reporting arrays to external enterprise accounting software platforms. **What problems is Gusto solving and how is that benefiting you?** We used to have to manually go through all the hours every month for our distributed workforce management team to make the multi state unemployment tax contributions. This platform can deal with local compliance legislations immediately at every biweekly payment interval. We eliminated costs of accounting overhead and also stayed clear of fines from regional authorities for not abiding by the rules. ### 39. Gusto Makes Payroll Tasks Fast and Easy Across Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | Resource Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gusto?** I love that both of my employers use Gusto. It lets me manage all of my payroll tasks in one app that’s very easy to use. I can enter my hours quickly, and Gusto also reminds me how much time I have left to make any changes. **What do you dislike about Gusto?** I don’t really have a downside to mention. Gusto is very easy to log in and out of on different devices, which makes this task simple and hassle-free. **What problems is Gusto solving and how is that benefiting you?** Recently, my employer didn’t pay me the correct amount. I was able to go into the Expenses section of the app and enter the correct amount, and we were able to rectify the problem very easily. ### 40. Intuitive Payroll & Org View — See Paychecks, Arrival Estimates, and Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Gusto?** I really like how easy it is to navigate all the features. - You can see your paychecks. - You can see an estimate of when your paycheck will arrive. - You can see all the people who work in your company and how they are related to you. - You can track all these metrics around benefits and stuff like that. It's really good to use. **What do you dislike about Gusto?** There's not much I don't like. The UI seems a little bit off at times, and for some of the links you have to click a lot of links to get to the page you want. I feel like some of that could be streamlined, but other than that it's pretty great. **What problems is Gusto solving and how is that benefiting you?** Gusto's really solving paycheck information, benefit information, time off information, all of that general HR stuff. It's a central place, and it's easy to navigate and find your information, so that's very helpful. ### 41. All-in-One Payroll with Easy Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah M. | Junior Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Gusto?** Gusto is a comprehensive platform that's great for onboarding and offboarding. I like that it keeps track of and handles all the benefits, taxes, and other mundane tasks, and it has everything in one location. It also has the ability to time track. What I like most is that it handles payments for benefits and other things like that, automating the process. We use QuickBooks integrated with Gusto, which basically creates journal entries that the salary expenses can be matched to, keeping our books straight. The initial setup was easy. **What do you dislike about Gusto?** {"I find the timesheet entry for salaried employees is not the best because it can't be as granular as other platforms have it.","I want more granularity like fractional hours, project-level tracking, rounding rules, and approval workflows—especially fractional hours."} **What problems is Gusto solving and how is that benefiting you?** Gusto is great for onboarding and offboarding, and keeps track of benefits, taxes, and other mundane tasks all in one location. I like that it automates payments for benefits. It also has time tracking, and the QuickBooks integration creates journal entries so I can match salary expenses and keep our books straight. ### 42. User-Friendly with Precise Pay Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kalli C. | Barista, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Gusto?** I use Gusto to track my hours for my internship, and it helps calculate my pay and track my time effectively. I love that it tells me how many hours I have worked in the day and overall for the week. I like how user-friendly it is, and it does a great job tracking how much I should get in my paycheck. The initial setup was so easy and user-friendly. **What do you dislike about Gusto?** I think that sometimes when I click off the notes section of the logging hours text box, it clears everything out. This can be very frustrating and unreliable. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to track my hours for my internship. It calculates my pay, helps track my time, and tells me how many hours I've worked daily and weekly. I like how user-friendly it is and that it tracks how much I should get in my paycheck. ### 43. Simple, No-Frills Interface—But Account Setup Can Be Clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Vic B. | IT Administrator II, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Gusto?** It’s simple, easy to use, and doesn’t have too much visual fluff. The navigation bar is straightforward, with tabs that clearly describe what they are. I also haven’t run into any issues while using the system. The pricing was just right for our budget and sizing of the company with all the integrations/access needed. **What do you dislike about Gusto?** Initially when setting up my account it was very clunky and I had a hard time setting it up. I cant fully blame the system but it also had to do with hour company having this system before. **What problems is Gusto solving and how is that benefiting you?** It’s solving a very simple problem for us: we’re downsizing and tightening our budget. This platform fits well with our current needs, and it was easy for the People team to get up to speed quickly. ### 44. Friendly, Affordable Payroll for Small Businesses with Helpful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Gusto?** Gusto is very easy to use and makes running payroll and the other administrative details of my small business less intimidating. It's affordable for my size of business (me, one employee and one contractor) and will continue to be affordable as we grow. I like that I'll be able to add other benefits (like healthcare) in the future as we grow. **What do you dislike about Gusto?** Some of the workflows are not intuitive, like if I go to run Payroll it says one of my employee's timesheet says "zero," when it should really say something not "0, not approved yet — approve before running payroll?" Other than some small quirks like this it's a great tool. I also love that it integrates with Quickbooks, though I find it frustrating that some of the fields do not map / use the same language across platforms. Onboarding was simple, took a few hours and we have had no issues since setup. **What problems is Gusto solving and how is that benefiting you?** Gusto saves me time and gives me confidence that I'm doing the things I need to do as a small business owner who is definitely NOT an HR professional. It has given me the confidence to bring on my first W2 employee which was a huge threshold we needed to cross before I could continue to grow my business. I'm also really excited that I'll be able to offer things like PTO, 401k contributions, and other benefits to my team in one place so I worry less about making mistakes with manual tracking. ### 45. Affordable, Feature-Rich Payroll That Scales with Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Nyla I. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Gusto?** What I like most about Gusto is that it’s affordable and includes extra features in its plans that you don’t get with other payroll software. I also appreciate that Gusto can grow with your business, so you don’t have to switch providers as you expand. **What do you dislike about Gusto?** I think the scheduling and timesheet features still have a lot of room for improvement, especially the Projects feature. I’ve had clients switch systems because they needed more robust time reporting (for example, to meet prevailing wage requirements) and a way to post open shifts. **What problems is Gusto solving and how is that benefiting you?** Gusto is definitely curving the market when it comes to integrations, automated taxes, the best customer support I've experienced with payroll software, and makes benefits administration very easy for growing companies. ### 46. User-Friendly and Smooth Performance - Great for small to mid sized companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Gusto?** User-friendly for both admins and end users. It makes single sign-on with Microsoft accounts easy to set up and includes everything a small to mid-size company needs. The initial setup is straightforward, and it’s just as simple to manage ongoing changes. Their support is great and quick to respond. It also makes it easy to view the org hierarchy, so managing departments and employees stays simple. The automated surveys feature is a big plus, and I haven’t noticed any lag or slowdown. I also haven’t experienced any service interruptions. Overall, it feels very affordable compared with other known names out there. I haven’t used the AI yet, but I’ve heard good things about its AI intelligence and automation, including Gus or other Natural langage AI assistants. It needs more features for complicated workflows or integrations. **What do you dislike about Gusto?** It needs more features to support complicated workflows and integrations. It would be great to have a native API or built-in integration tools. Also, it’s not as strong as other systems when it comes to customization for high-end, large companies. **What problems is Gusto solving and how is that benefiting you?** easy use, easy to navigate, easy to create and onboard empoyees. ### 47. Gusto is the BEST. **Rating:** 5.0/5.0 stars **Reviewed by:** Jen A. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Gusto?** Gusto has made payroll super easy for our small organization. We have payroll on auto-pay, and it's wonderful to never have to worry about it. It is accurate and runs on time every pay period. It's also made paying contractors and sending them 1099s very easy. We are big fans! **What do you dislike about Gusto?** No complaints. As we grow, we plan to also add the benefits and paid time off tracking features. **What problems is Gusto solving and how is that benefiting you?** We never have to think about whether payroll will run on time or be accurate. With Gusto, it's always on time and accurate. It's also so easy to pay contractors and to issue them their 1099s at the end of the year. **Official Response from Samantha Castro:** > Hi, Jen. Thank you for sharing your positive experience with Gusto! We're glad to hear that our payroll and contractor payment features have been so beneficial for your organization. We're excited to support you as you expand and add new features. ### 48. Easy to Use, Fast Friendly Support—A Payroll Lifesaver for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Paula N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Gusto?** It is easy to use and customer service is fast and friendly! I am a small business and it's really eased up my payroll system. I used to pay a small accounting firm and they were always making mistakes and it was out of my control. **What do you dislike about Gusto?** I am a very small business and it feels expensive. **What problems is Gusto solving and how is that benefiting you?** My problem was having control over my payroll in the past. Now I have control of my payroll! I love not having to collect information from my employees. They enter it all on their own time! I also love the tax forms. They are easy for me as an owner and puts the responsibility on the employee to sign in and get their own documents. ### 49. User-Friendly Payroll Solution with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carole C. | Owner, Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Gusto?** I really like that Gusto is very simple to use and user-friendly. It's convenient that they have an app my employees can use to check their pay stubs and W-2s. The user-friendly nature helps us get through payroll quickly and enables us to utilize more of the features. Additionally, Gusto has an HR feature that I sometimes use for updating my employee handbook. It's great that they handle all of my tax payments both quarterly for state and federal, so I don't have to figure out the tax payments on my own. The initial setup was very easy, and the customer service was very valuable. They can provide support quickly, including live customer representatives. I also value their simplicity and great customer service, and I've referred Gusto to several colleagues who enjoy using it. I've already recommended Gusto to several friends and colleagues, and I would rate it a 10 out of 10. **What do you dislike about Gusto?** There is nothing to dislike. **What problems is Gusto solving and how is that benefiting you?** I use Gusto for paying contractors and employees. It simplifies tax payments, handling state and federal taxes quarterly. It's user-friendly, speeding up payroll processing. The app lets employees check pay stubs and W-2s easily. The HR feature helps update my employee handbook. ### 50. Essential for Small Business Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney M. | Promotions Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gusto?** I use Gusto to view checks, look at PTO accrued, and clock my hours. It's nice to keep everything housed in one spot. With a very small company of 13 people, it was challenging not having a way to submit PTO requests. Now, everything is laid out nicely and simply. I like the ability to review hours before the end of the pay period if there are any issues with time tracking. The interface is simple and easy to navigate, keeping everything in one spot, so I always know where to go. During tax season, things will be very simple. I also like the employee contact sheet because I often don't have quick access to everyone's numbers, and this is a great way to have that info on hand. The initial setup was very easy; our brand new office manager could set it up swiftly without issues. Shifting from old-school methods to Gusto is a big upgrade, moving away from printed checks. **What do you dislike about Gusto?** I think a quick tutorial when making an account would be helpful just to walk through all the different ways you can use the app/site. **What problems is Gusto solving and how is that benefiting you?** Gusto lets me view checks, track PTO, and clock hours easily in one spot. It improves PTO management, simplifies time tracking, and provides quick access to colleagues' contact info. ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?focus_review=13075896&page=4&product_id=gusto§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+13%3A46%3A52+-0500&secure%5Bsession_id%5D=810fae48-090c-4f29-b934-b256f5e3743b&secure%5Btoken%5D=21f4b49910bf3096dc1973acb8666013099b739a7c8635f30c8d8fd8927c4ca6&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Document management - Requalification - Compliance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,545 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,265 reviews) - 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