Greenhouse Reviews & Product Details

Initial setup is quick, ability to configure the system, design is clean and uncluttered. Review collected by and hosted on G2.com.

The user experience is just terrible. Everything takes many clicks, there is no keyboard short cuts for important actions. The platform over complicates experience for simple frequent tasks such as application review, booking interviews, rejecting candidates.

Important information is never found in a single place and always require multiple clicks.

Web interface does not work on mobile.

There is no way to simply advance or reject a candidate with the keyboard, making application review a real pain.

Filtering profiles is just not user friendly and a real pain. Custom profile fields is cumbersome to use.

Mass rejecting candidates requires typing "reject seventy four candidates" AND check a confirmation box AND click a button.

Templates management is extremely non intuitive, no way to share them across teams, only company wide or individual.

There is no feature (AI powered or rule based) to help speed up users workflow.

Basically this is a tool for large bloated recruiting teams designed to justify hiring teams HC, having dozens of users spending their days clicking everywhere rather than getting actual work done. Review collected by and hosted on G2.com.

I like some of the functionality that gh possess, like ease of finding candidate information, note taking, admin and visibility preferences, the integrations. These are the things that help with moving quickly when working with a high volume of candidates. i like that we get notified when a svcorecard is due and cannot see votes or feedback submissions until individual feedback is completed. Review collected by and hosted on G2.com.

There are unfortunately many things I do not like about gh. I wish that when I upload a resume, it could auto populate the information from the resume into the user fields for me. I additionally wish that evergreen roles that are not taken down after a hire is made could reset the timer of when a new role is open and would have additional features to keep track of candidates that move in and out of the pipeline from the time of engagement to offer or rejection.

Additionally, anytime that a recruiter or recruiting coordinator is out of office, we cannot adjust or reschedule on behalf of them which causes confusion when you have duplicates of interviews that you cannot remove. This would be ideal when you're working with a large team and someone goes OOO. Review collected by and hosted on G2.com.

What I love most about Greenhouse is its ease of use and the extensive marketplace of third-party applications, which give it superpowers through the many available integrations. It’s rare to find a vendor that isn’t integrated with Greenhouse.

Many recruiters have worked with Greenhouse at some point in their careers, which means the ramp-up time for them is usually very short.

Their support team is reliable, providing efficient solutions, and their learning center is incredibly comprehensive. Review collected by and hosted on G2.com.

The customization options are quite limited, meaning you have to adapt your processes to Greenhouse, rather than Greenhouse adapting to your processes.

While it's a solid ATS, the additional features they’ve developed (CRM, sourcing automation, etc.) fall short of expectations. I would have liked to see the same level of quality in these native features as in their core product.

When it comes to AI, its application is currently very limited. I’m keeping an eye on their developments in this area, as this could significantly impact my perception of the tool—positively or negatively. Review collected by and hosted on G2.com.

I really appreciate the fact that you can do almost everything from one system. The team spends the entire day in the system and we have learned how to make it work for us. Although I wasn't here when it was implemented, I had been a part of a Greenhouse implementation in the past and with their support it had been very maneagable. We have it integrated with multiple systems and they all seem to be working properly. I love all the options available to integrate. Review collected by and hosted on G2.com.

Although there has been a lot of advancements in their reporting capabilities there is still room for improvement. When scheduling, I wish candidate availability could be visible accross stages. And the whole team is still getting used to the new candidate profiles. I use it every day but there are some features missing. Review collected by and hosted on G2.com.

Easy to use, enhances efficiency, good report functionality for analytics, and excellent customer success manager and account manager along with a great support team. Review collected by and hosted on G2.com.

Report/dashboard functions can be further improved, though they're good already. E.g. if visuals can be sent together with the automated reports, that would be great. Dashboards could also be more customisable.

There's pretty good customisation for different user access levels--but there should be a type of user who cannot view the salary info on candidates' application forms. Sometimes we want to have an employee help with interviews but without giving him/her access to confidential salary data. Review collected by and hosted on G2.com.

I love the use of icons for rating. They're easy to understand and help provide a visceral reminder of what each rating should be. There's lots of flexibility with arranging interview structures for different roles while creating milestones allows for comparison among roles. Implementation was relatively easy to set up and their training is exceptional. I use Greenhouse every day for multiple hours, and it's easily become one of my favorite tools. Their chatbot is usually able to answer the questions I have, and if not, their staff is quick to respond and will dig into issues. Review collected by and hosted on G2.com.

Making the switch from another ATS could be challenging as the flexibility with navigating the site can also make some of the features hard to find. And non-power users used to a certain workflow could have a hard time adjusting. Review collected by and hosted on G2.com.

Greenhouse is a feature-rich ATS that scales with company growth. It's highly customizable and workflows align with recruiting best practices. Email and calendar integrations allow most tasks to be done from within GH. It has the most integrations with third-party SaaS products out of every ATS I looked at. I was very impressed with their detailed implementation plan and training library. Customer service is available at the click of a button. Review collected by and hosted on G2.com.

Searching for candidates in the resume database is Greenhouse's greatest weakness. While you can do a Boolean search and use filters, the displayed results aren't particularly helpful. If they added AI with natural language search, it would greatly improve the experience. Additionally, the workflow for reviewing applicants is to look at one resume at a time and either reject or advance them. It would be better to narrow down the list of applicants being reviewed before going through this process. Review collected by and hosted on G2.com.

Greenhouse is a great product overall and my favorite ATS. It makes so many parts of the recruiting process much easier (interview kits, email templates, scheduling functionality, etc.). I haven't fully explored all of the dashboards/reporting functionality, however, I love that candidate experience surveys are built into the product. Review collected by and hosted on G2.com.

If you haven't used Greenhouse before, there can be a bit of a steep learning curve to figure out all of the settings. This is not necessarily a bad thing - there are a lot of settings to allow for different workflows/processes/etc. Greenhouse is very customizable for different companies/recruiters.

A couple of small things that would improve the product:

- Automated interview confirmations. Adding an automation to send email confirmations/calendar invites would help avoid inadvertent scheduling mistakes/no-shows.

- I've had some issues with emails sent through Greenhouse going to candidates' spam inboxes. It would also be nice to be able to respond/manage candidate emails all within Greenhouse. Lever provides this functionality - you can view/respond/forward candidate emails all within their candidate page. Review collected by and hosted on G2.com.

I use Greenhouse on daily basis and it's clear when using Greenhouse that is built for recruiters and by recruiters. It's obvious that real recruiters have had input in the features and reporting dashboards available in Greenhouse.

There are plenty of training modules and webinars to make it easy to implement if it's new to your team.

I've used many other recruiting tools, and honestly non of them come close to the level of functionality and user-experience that you get with this platform.

It's also integratable with our HRIS which is a bonus (via an API).

We've never had to contact customer support, which is an added bonus! Review collected by and hosted on G2.com.

I feel like Greenhouse could be better if it offered things like automatic candidate scoring or boolean keyword searching. You can currently search for keywords in candidates CVs. Review collected by and hosted on G2.com.

Greenhouse is a very capable ATS for companies at various sizes and stages. I appreciate that they continue to iterate and roll out product updates to the platform to improve the user experience as a user. The reporting and data capabilities are great. I operate as a one-person recruiting and HR function and Greenhouse allows me to be much more efficient with my time spent on recruiting. Review collected by and hosted on G2.com.

No real qualms with the product itself - it delivers what we need as a business. The challenges we've had are with contracts and flexibility when things have changed for our business in the middle of our commitment. While each of our other partners that we work with for HR and hiring tech met us in the middle to help us reallocate funds from our contact to other useful products or lower our financial burden because our headcount changed dramtically mid-term, we didn't get the same flexibility or understandingn from GH. Review collected by and hosted on G2.com.