I love that I can use both my direct number and a local presence number if I want. Also love the insight built-in during my call. Keeps me active on my call instead of getting analysis paralysis or caught off guard with a prospect. Review collected by and hosted on G2.com.

So far so good- I have zero complaints, but like they say the jury is still out. Review collected by and hosted on G2.com.

That I don't have to use them much. Sometimes they do respond. Review collected by and hosted on G2.com.

They are not very helpful. There is no rush to get to our issues. However we don't have to use them much anymore. Review collected by and hosted on G2.com.

Most of the time they're on it! my issue is always resolved Review collected by and hosted on G2.com.

dislike that sometimes it takes longer to get connected to someone Review collected by and hosted on G2.com.

Our lead person who works with Dialpad Support has not reported any issues working with Dialpad Support and has said it has been a helpful time. Review collected by and hosted on G2.com.

The usability across different platforms could be better. There are times when Dialpad will ring on both Dialpad and Zendesk and there is an echo Review collected by and hosted on G2.com.

Everything lives in one place. Calls, messages, and support interactions are unified, which removes the need to jump between multiple tools. Review collected by and hosted on G2.com.

Reporting depth. While real-time analytics are helpful, found it harder to build highly detailed or custom reports without extra workarounds. Review collected by and hosted on G2.com.

Fast response time and consistente follow-through Review collected by and hosted on G2.com.

Escalations can fell slow and a bit opaque. Review collected by and hosted on G2.com.

I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. Review collected by and hosted on G2.com.

I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. Review collected by and hosted on G2.com.

Easy to use, Very straightforward and creating flows are easy. Integration is also easy and documentation is easy to understand. It is one of the best softphones i have seen.

Easy to Implement. Customer Support is pretty decent. My useage is quite less, we use it for external queries Review collected by and hosted on G2.com.

Integration Process should be changed as we need to raise a request individually every time to whitelist new domains. Needs a bit of improvement with Payload sent from webhooks & sockets. Review collected by and hosted on G2.com.

Everyone is very nice and always willing to work towards a solution which is greatly appreciated Review collected by and hosted on G2.com.

You go through several individuals sometimes to get specific problems addressed, and that can cause things to fall through the cracks. As an example, I am still waiting to hear back from someone regarding canceling some licenses we no longer use. I inquired about this originally in November and still have not heard back despite many follow-ups. Review collected by and hosted on G2.com.

I like Dialpad Support because they pick up the call 99% of the time and do follow-ups in email. I find the email follow-ups helpful because they involve ticket generation and asking for more information if required based on the issue I'm facing. Review collected by and hosted on G2.com.

The time it takes to solve issues could be improved. A lot of issues are passed as feature requests, and I get no updates on the progress. They ask for a lot of information, which is good, but not all the time. Most of the time just goes in giving screenshots of the issue faced or providing them the details. It was hard to get used to because the settings for particular things used to be all over the place, but once I got used to it, it became manageable. Review collected by and hosted on G2.com.