Dialpad Support Reviews & Product Details - Page 2

Bernard is the best! He is knowledgable, funny, and a criticle thinker! Review collected by and hosted on G2.com.

I am not a fan of the automated help system, I find it an endless loop. Review collected by and hosted on G2.com.

-Speech to text is great. Very helpful for voicemails, or if you missed what someone said / spelling

- UI is great, and easy to navigate

- transfer call system is easy

- love the text function

- Favorites list is a great way to see who is currently on calls or unavailable

- great access: both desktop app and web app

- the new addition of dark mode is fantastic Review collected by and hosted on G2.com.

- Occasional server lag. Incoming calls will just drop, or me or my team will sometimes randomly get marked as 'off duty.'

- I wish the department guests called in from was displayed more prominently on the contact screen under their name

- I wish the Agent list in the Dashboard would refresh more regularly. We like to have that on a TV for the team to review call metrics Review collected by and hosted on G2.com.

I like the single payne of glass into our phone system and the fact that there is almost no hardware on premise to deal with. All of our recordings, analytics and call routing features are readily available and easy enough to navigate the our Customer Service center is able to run everything on their own with little IT involvement.

One thing I can say is the Saleman responsible for our implementation was absolutely hands on and still is even though he is not required to be. Best customer service experince in the business. Review collected by and hosted on G2.com.

There is not much I have to complain about with our Contact Center. Review collected by and hosted on G2.com.

What I like most about this app is it's superb integration of AI with communication tools which makes it incredibly efficient for managing customer interactions. Review collected by and hosted on G2.com.

None so far. Ever since I used Dialpad, I have never encountered any problem/issues. Review collected by and hosted on G2.com.

I like that dialpad allows me to have a number outside of my personal phone in order to answer calls. Review collected by and hosted on G2.com.

I dislike that it does not let me see my missed calls very clearly Review collected by and hosted on G2.com.

We have a complicated enterprise logistics platform and it's helpful for the support to have assistance in answering the questions Review collected by and hosted on G2.com.

The performance metrics can be challenging to set-up and drill down into. Review collected by and hosted on G2.com.

The option of sending texts to the customers makes our job more easy & the LiveDash board. Review collected by and hosted on G2.com.

Some times it shows that we missed the call though the status is offduty. Review collected by and hosted on G2.com.

Dialpad is extremely user-friendly and reliable. Our company has been using it for many years to answer customer calls directed to our customer service department. The system has never experienced any downtime. You can send texts directly to customers and vice versa. We use it a lot to request pictures or videos showing issues with the furniture when some customers don't want to or don't know how to send them via email. It's an online service that can be used from anywhere. We are all very happy with their services. Review collected by and hosted on G2.com.

I wish they could fix the issue where the ringtone volume for incoming calls and the microphone volume for customer conversations can be adjusted separately. Currently, when I set the ringtone volume low and receive a call, I have to increase the volume because the customer's voice is low. If I keep the headset volume high for clear customer communication, the ringing volume is uncomfortably loud. Review collected by and hosted on G2.com.

It has been such an easy product to use. The customer service is also fantastic and have been very helpful with the implementation process and making it so easy. We as a company use the contact center all the time and it has numerous features. It was so easy to integrate with Dialpad and our experience has been amazing. Review collected by and hosted on G2.com.

Literally nothing. It has been nothing but great. Review collected by and hosted on G2.com.

Taking notes has never been easier! - You can focus on your calls and conversations only! - From providing cutomer support, to handling all calls in one place and even meet with coworkers, it has become a daily use app for our business growth. Incredibly easy to implement and understand amongst all of our teams across the board - confident to say the incorporation of this tool was one of the easiest ones this far Review collected by and hosted on G2.com.

Having so many tools in one single place might be a little more challenging to get the hang of it - if it came across a user that's not very tech-savvy Review collected by and hosted on G2.com.