# Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 694 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users appreciate the **helpful support** from Dialpad, which provides quick answers and effective assistance. (89 reviews) - Users value the **ease of use** of Dialpad Support, simplifying customer interactions and enhancing organization effortlessly. (62 reviews) - Users value the **prompt and efficient customer support** from Dialpad, appreciating quick resolutions and helpful follow-ups. (50 reviews) - Users appreciate the **extensive features** of Dialpad Support, enhancing productivity with AI capabilities and seamless communication. (32 reviews) - Users value the **comprehensive call recording** feature of Dialpad Support, enhancing training and performance through detailed transcriptions. (23 reviews) - Response Time (22 reviews) - AI Technology (18 reviews) - Efficiency (18 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **poor customer support** of Dialpad Support to be time-consuming and frustrating during critical inquiries. (34 reviews) - Users experience **frequent call malfunctions** with Dialpad Support, leading to time-consuming and frustrating interactions. (32 reviews) - Users experience **dialer issues** with missed call notifications and difficulties identifying simultaneous calls, impacting usability. (24 reviews) - Users find that **long wait times** for Dialpad Support make resolving issues frustrating and time-consuming. (22 reviews) - Users find the **delayed support** from Dialpad frustrating, often leading to time-consuming resolutions for tech inquiries. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (19 reviews) - Delays (17 reviews) - Long Waiting Times (16 reviews) - Slow Loading (15 reviews) - Connection Issues (14 reviews) ## Dialpad Support Reviews ### 1. Dialpad has many good features and overall it is a sound and comprehensive contact center solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Executive level: easy to implement. Manager level: good tools for monitoring and data collection Agent level: easy to use **What do you dislike about Dialpad Support?** Executive level: Onboarding could be more in-depth. Many features and functions were not covered in implementation - lots of self discovery and additional training required. During implementation - questions about features, functions, or issues got slow response times. A lack of urgency was felt. Manager level: The system is missing key stats (for blended contact centers - AHT for OB and IB calls are fundamentally tied - cannot break apart, no avg response time for SMS SLA). Reporting is too siloed and when multiple contact centers are combined, entire stats and KPIs disappear, functionality is lost and reporting capabilities export capabilities are disabled causing repetitive exports and manual merging of data. Also default OB settings are not available - agents must consistently select which contact center they want to use for OB calls (if assigned to multiple queues / coaching teams). Agent level: Some features are not intuitive. **What problems is Dialpad Support solving and how is that benefiting you?** We had an issue with our previous contact center software - too few calls could be check via our QA team. The AI within Dialpad grades all calls (to varying degrees of accuracy). However - for manually graded calls - Dialpad has no way to automatically assign calls to a QA person or manager for review, it must be done manually. ### 2. Smooth and reliable contact center solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad’s Contact Center has been easy to adopt and works well for managing inbound and outbound calls. The interface is clean, and features like call routing, recordings, and analytics help keep everything organized and efficient. It’s been a dependable solution for handling day to day communication without adding unnecessary complexity. **What do you dislike about Dialpad Support?** While the platform works well overall, some parts of the setup and configuration aren’t very intuitive, especially for more advanced features. It can take time to get everything running exactly how you want, and the interface could be more streamlined in certain areas. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is helping us streamline how we handle inbound and outbound communication, making it easier to manage calls, route them efficiently, and keep track of conversations. It reduces manual work by centralizing call data, recordings, and insights in one place, which helps improve response times and overall team efficiency. ### 3. comprehensive, user friendly and structured system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** The Ai transcript functionality, when I take multiple back-to-back calls, I don't often have time to put together detailed notes. The transcript feature helps a lot with recalling the context and nature of the conversation so I can close off my tasks and tickets. **What do you dislike about Dialpad Support?** Sometimes having to refresh the dashboard to see the calls and agents in Q at a given time. Sometimes it doesn't need a refresh and other times it does. Also we connect to zendesk so the connection isn't always established on there for me to use the answer option with the integration, though this could be an issue with zd. **What problems is Dialpad Support solving and how is that benefiting you?** Transparency with the volume of calls, also the ability to see agents in the Queue as well as calls waiting. I've used other programs that don't provide the same level of transaparency and UI style as DP. ### 4. User friendly and Easy to Train Employees to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Dialpad is user friendly and has lots of features that helps to monitor agents, keep call records, AI features, and reporting measures that I utilize daily to assist in managing a call center. **What do you dislike about Dialpad Support?** It would be helpful if it were a little easier to navigate to call recordings and if it were possible to sync with our CRM in order to directly record call notes and call summaries automatically into our CRM when a call is over.0 **What problems is Dialpad Support solving and how is that benefiting you?** It is solving problem of recording all calls that are made within our call center and being able to coach agents real time while they are on a call without having to hover over them constantly. ### 5. Very quick and responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad Support is generally responsive and easy to reach, with quick turnaround times on most tickets. The team is knowledgeable on core functionality and does a good job guiding users through setup and troubleshooting. I also appreciate the clean interface and the ability to access support directly within the platform, which makes resolving issues more efficient without disrupting workflow. **What do you dislike about Dialpad Support?** Support can sometimes feel surface-level, especially for more complex issues involving integrations or call routing, where responses may require multiple follow-ups. Resolution times can vary, and it’s not always clear who owns the ticket. More proactive communication, deeper technical troubleshooting, and clearer escalation paths would improve the overall experience. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support helps resolve call routing issues, number configuration, and integration challenges with our CRM, which are critical to maintaining consistent communication with leads and clients. They assist with troubleshooting call quality, missed call routing, and ensuring our inbound and outbound workflows function properly. This directly benefits us by reducing downtime, improving response times, and keeping our contact center running efficiently so we don’t lose opportunities or disrupt client communication. ### 6. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** What I like most about Dialpad Support is how responsive and knowledgeable the team is. Whenever I reach out with a question or issue, they get back quickly with clear, helpful guidance — not just generic answers, but solutions that actually work for my specific situation. Their support makes it easy to stay productive and confident using Dialpad every day. **What do you dislike about Dialpad Support?** What I dislike about Dialpad Support is that sometimes response times can be slower than expected, especially during peak hours. On a few occasions it has taken longer than I’d like to get a resolution, which can be frustrating when I’m trying to address something quickly. However, once connected, the support quality is generally helpful. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support is solving communication and technical challenges that come up while using the platform — whether it’s setup questions, troubleshooting issues, or understanding new features. By providing timely guidance and practical solutions, they help me stay productive and avoid downtime. This support ensures that our calls, messaging, and workflows run smoothly, which ultimately improves team communication and customer experience. ### 7. Human Dialpad support is good when it can be reached. AI Dialpad support is excellent **Rating:** 2.0/5.0 stars **Reviewed by:** Jovan M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** AI gives pretty good answers as long as the required info is within Dialpad documents and it is straightforward. For resolving problems, AI tends to go kind of rogue, but it knows when is time to transfer the case to human support. Human support is good when it is good. They are quickly responding to chats and carefully trying to understand problem users are dealing with. **What do you dislike about Dialpad Support?** Human technical support often can not be reached for over an hour, and in the end, chat is disconnected. Most recent experience was that after a30+minutes of chatting on a problem, Dialpad technical support member said that the presented problem needs to be examined internally and that a confirmation email with the ticket number will be sent out. That email never arrived, and when a new chat (next day) was opened to get an update, technical support could not be found at all. **What problems is Dialpad Support solving and how is that benefiting you?** mainly successfully resolved problems include features that are not by default accessible to the end user. In a matter of moments, they are enabled and problem is resolved. AI bot is super helpful for navigating complex documentation and navigating exactly where in the account some settings are. ### 8. Knowledgeable and Fast- Usually **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** How I acn get to the dept i need in chat and in calling in for support. I usually need technical assistance or porting and I like that you guys have different departments so that I do not have to be routed thru a basic answering service first **What do you dislike about Dialpad Support?** One of the only things I dislike is that 90% of the time all my questions and tickets are handled outside of my business hours. I have repeatedly asked for this to be handled during my business hours, but if i do not receive the support I need right away (via chat) then it will take day and days to get it figured out. Its like phone tag but in email. I dont receive a response until the middle of the night. Another issue is that when that occurs, i need to verify my support code which takes another whole day to verify, because they ask for it in the middle of the night. **What problems is Dialpad Support solving and how is that benefiting you?** Most often it is routing concerns and understanding exact use cases of features. As well as porting assistance and locating phone numbers. ### 9. Dialpad - The Unprofessional Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Dusty G. | Director - Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Support?** Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." **What do you dislike about Dialpad Support?** Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad stands out as the absolute bottom of the barrel in my 7+ years steering business systems teams—hands down the most incompetent and unethical outfit I've encountered. Their software is a glitchy, unscalable disaster that drags productivity into the abyss. We followed every contract stipulation to cancel at term's end, yet they vanished like ghosts for months, botched the cancellation, offered zilch in transition help, and brazenly kept siphoning fees from our accounts. Now they're claiming they "can't figure out" a simple refund? Our CFO took it straight to their CEO, only to be met with crickets and total dismissal. Steer clear of Dialpad at all costs: it's a toxic mix of sleazy practices and a worthless product that screams "buyer beware." ### 10. It's been great and has vastly improved workflow at our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** They're very responsive, timely, friendly, and informative! **What do you dislike about Dialpad Support?** I wish their chat support was a bit easier as I often am redirected to email when I've used this in the past. **What problems is Dialpad Support solving and how is that benefiting you?** They're solving an issue with calls dropping at the 30-minute mark for users who have a dedicated phone number and not just an extension, which is primarily our Sales team, who tend to have longer conversations due to the nature of those calls. This benefits us by establishing a better communication with our customers so we aren't required to call them back without a real reason to give as to why the call dropped. ### 11. hustle free business calling software where you can connect different apps with it. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish P. | senior technical support executive., Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Dialpad Support?** its integrate with other apps too. like hubspot **What do you dislike about Dialpad Support?** There are no big dislikes about the dialpad. but may be need to check if it will be able to integrate with third-party apps and sync in real time or not. but this are not dislikes but need to be checked or verified. **What problems is Dialpad Support solving and how is that benefiting you?** i can contact the client and read the voicemail message in the dialpad. i can Create a note of any imp detail. add a link /media we can add a contact number with name, mute the call or transfer the call. also there is a bunch of specifications in the setting. ### 12. Streamlines Customer Conversations with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Akash Y. **Reviewed Date:** January 15, 2026 **What do you like best about Dialpad Support?** I use Dialpad Support to stay on top of customer conversations easily. It lets me handle calls, messages, and support tickets all in one place, so I can respond faster and keep everything organized without feeling overwhelmed. What I love most about Dialpad Support is how simple it makes staying organized. With calls, messages, and tickets all in one place, I can respond quickly and keep track of everything without feeling overwhelmed. I really like how well Dialpad Support works with the other tools I use. It makes teamwork easier and helps me keep track of customer conversations without any extra hassle. **What do you dislike about Dialpad Support?** One thing I wish worked a bit better with Dialpad Support is how it sometimes lags when switching between calls and messages. Finding specific tickets or past conversations can feel a little slow, so faster load times would be great. **What problems is Dialpad Support solving and how is that benefiting you?** I use Dialpad Support to manage calls, messages, and support tickets in one place, so I stay organized and respond faster, reducing stress. ### 13. Flexible Tracking and AI Insights Revolutionize Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mccain D. | Director of Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Dialpad Support?** I really like the flexibility of Dialpad Support, especially being able to convert voicemails into text and track, monitor, and analyze conversations. This includes seeing whether representatives are making calls and what they’re saying. I find being able to get a quick gist of conversations with the AI summary very beneficial. It provides a quick review, so I don't have to listen to hours of calls. It also highlights if someone was speaking too fast or if their tone was off, which helps in working with our employees. **What do you dislike about Dialpad Support?** There's not a lot of room for more integration. Maybe having a more sophisticated AI that can give more specific prompts during calls would be beneficial. For example, it could provide queues for specific areas like education prompts. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support helps convert voicemails into text, track and monitor communications, quickly analyze conversations, and allows me to ensure representatives' communication quality and tone. ### 14. Works but has a few bugs that I think could be fixed. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I like that you can have a live call while still working in other apps. and that if given the option of voicemail drops. I also like the option of being able to check how many calls a day I am making and being able to go back and listen to past calls as well. **What do you dislike about Dialpad Support?** There are times when Im calling and the Voicemail drop button disappears from my options bar, and I end up having to record the voicemail manually and then restart the app to get it working again, it isnt a huge problem but it does cause me extra work and time trying to get it back online. **What problems is Dialpad Support solving and how is that benefiting you?** Im still waiting on the voicemail drop fix, other than that I haven't seen any other problems that I think need solving at this time. ### 15. Great use as a omni channel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** The visibilty of seeing where the emails are with consultants and the ability to easily review and retrieve recordings. It is also great for team members with the AI transcription so they can go back and review if needed. **What do you dislike about Dialpad Support?** Not being able to have an internal company email directory with email addresses and formatting in emails. It was great to see the implementation of colour and more font. **What problems is Dialpad Support solving and how is that benefiting you?** Accountabilty of who is managing emails as team members, better reporting of productivity and more visibility as a manager ### 16. Support for org **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** In the majority of cases I've had I get accurate and timely support for Dialpad **What do you dislike about Dialpad Support?** Users have a hard time getting in touch with dialpad support at times. **What problems is Dialpad Support solving and how is that benefiting you?** Phone System, and Sales support we switched to Dialpad and we've only been down 2 times which is critical for our systems and one of those times it had nothing to do with dialpad they where hit with a widespread outage. The other time we went down we where back by the time I got in touch with support. ### 17. Check Plugin Capabilities **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** It's great that they have the option to call a real person as well as the online chat. Once you get someone to talk to, their support is generally responsive, clear, and willing to stay with an issue until there’s a definitive answer, even when that answer is “this is a current limitation.” **What do you dislike about Dialpad Support?** Like all companies these days, they have an AI chatbot on their site that is often times less than helpful and you have to push to get connected to a real person to get your questions answered. **What problems is Dialpad Support solving and how is that benefiting you?** We rolled out Dialpad as a full replacement for Zoom Phone across Sales and Success, and it’s done what we needed. It's a reliable softophone experience. Call quality and uptime have been solid ### 18. Revolutionized Our Customer Support with Real-Time Control **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Dialpad Support?** I really appreciate the real-time visibility that Dialpad Support offers. The live dashboards are very helpful because they make it easy to see who’s available, how long customers are waiting, and where any bottlenecks might be forming, allowing us to react quickly instead of just guessing. The call transcripts and recordings are great, making coaching a lot easier and cutting down on back-and-forth when issues need reviewing. I also like how simple it is to adjust call routing or queue settings without needing any technical help. The setup feels like it's truly built for teams that manage support volume daily, not just handle basic call operations. **What do you dislike about Dialpad Support?** There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, it can feel limited without exporting data elsewhere. The AI transcripts are helpful, but they’re not flawless, especially with technical terms or strong accents. Integrations are decent, though in some cases they don’t go as deep as we’d like, which means a bit of manual work still happens between systems. And like most cloud-based platforms, call quality depends heavily on internet stability, so when connections dip, it’s noticeable. None of this breaks the system, but there’s room to refine it. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support solves chaos in managing customer calls by automating routing and organizing queues. It offers real-time visibility with live dashboards, call recordings, and transcripts for performance tracking and coaching, making our support process organized, accountable, and efficient. ### 19. Easy Multichannel Communication with Helpful AI Call Transcription **Rating:** 4.0/5.0 stars **Reviewed by:** Jireh E. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Dialpad Support?** It allows me to communicate through calls, texts, SMS, or chat. It’s easy to use, and I really like the AI transcription during calls especially when it’s difficult to understand the customer because it helps me get the gist of what they’re calling about. **What do you dislike about Dialpad Support?** During integration with the Front app, it sometimes runs into errors. **What problems is Dialpad Support solving and how is that benefiting you?** It helps me communicate more effectively and keeps my workflow in sync with the Front app. ### 20. Innovation! **Rating:** 4.0/5.0 stars **Reviewed by:** Angela B. **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** I love that they stay up to date with feature requests like the callback feature, AI transcription and real time assists for the agents! **What do you dislike about Dialpad Support?** I REALLY WISH there was a way for the incoming text messages to go back to the last person that spoke to them and give them a notification OR allow supervisors to assign them! **What problems is Dialpad Support solving and how is that benefiting you?** The biggest one for us was the AI transcription and helping leave GREAT notes on the customers accounts. ### 21. Built-in coach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** I love that I can use both my direct number and a local presence number if I want. Also love the insight built-in during my call. Keeps me active on my call instead of getting analysis paralysis or caught off guard with a prospect. **What do you dislike about Dialpad Support?** So far so good- I have zero complaints, but like they say the jury is still out. **What problems is Dialpad Support solving and how is that benefiting you?** I use to spend too much time dealing with dropped call on other dialers. ### 22. Issues Resolved Fast with a Support Team That’s On It **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan N. | admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Dialpad Support?** Most of the time they're on it! my issue is always resolved **What do you dislike about Dialpad Support?** dislike that sometimes it takes longer to get connected to someone **What problems is Dialpad Support solving and how is that benefiting you?** any issues I have with our phone system, most recently it was reporting issues ### 23. It's mainly good, main issue is usability on other platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Our lead person who works with Dialpad Support has not reported any issues working with Dialpad Support and has said it has been a helpful time. **What do you dislike about Dialpad Support?** The usability across different platforms could be better. There are times when Dialpad will ring on both Dialpad and Zendesk and there is an echo **What problems is Dialpad Support solving and how is that benefiting you?** It is helping a lot with changes like changing the agency and admin list, and supporting platform changes ### 24. All-in-One Communication Hub, but Reporting Needs More Depth **Rating:** 2.5/5.0 stars **Reviewed by:** Alejandra H. | Parent Outreach Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Dialpad Support?** Everything lives in one place. Calls, messages, and support interactions are unified, which removes the need to jump between multiple tools. **What do you dislike about Dialpad Support?** Reporting depth. While real-time analytics are helpful, found it harder to build highly detailed or custom reports without extra workarounds. **What problems is Dialpad Support solving and how is that benefiting you?** Don’t lose context between interactions, and agents can respond faster without switching systems. Adjust in real time—coach reps, fix issues, and improve outcomes immediately. ### 25. Lightning-Fast Responses and Consistent Service **Rating:** 4.5/5.0 stars **Reviewed by:** Wagner L. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Dialpad Support?** Fast response time and consistente follow-through **What do you dislike about Dialpad Support?** Escalations can fell slow and a bit opaque. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support addresses issues that could otherwise interfere with daily operations, such as call quality concerns, routing or configuration errors, user access problems, and questions about system behavior. The main advantage is clear: quicker resolutions lead to less downtime, fewer dropped calls, and greater continuity for both the team and customers. Additionally, it helps minimize internal troubleshooting, maintains platform stability, and safeguards productivity and service standards. ### 26. Adaptable and Efficient, Needs Enhanced Capacity **Rating:** 4.5/5.0 stars **Reviewed by:** Aneas D. | Contractor (Data Labeling), Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Dialpad Support?** I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. **What do you dislike about Dialpad Support?** I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. **What problems is Dialpad Support solving and how is that benefiting you?** I find Dialpad Support resolves technical issues swiftly, enhances call and email security, adapts to our needs, and centralizes communications, significantly improving our office's efficiency. ### 27. Honest Experience Using & Integrating Dialpad with CRM's **Rating:** 4.5/5.0 stars **Reviewed by:** Adith S. | Lead Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Dialpad Support?** Easy to use, Very straightforward and creating flows are easy. Integration is also easy and documentation is easy to understand. It is one of the best softphones i have seen. Easy to Implement. Customer Support is pretty decent. My useage is quite less, we use it for external queries **What do you dislike about Dialpad Support?** Integration Process should be changed as we need to raise a request individually every time to whitelist new domains. Needs a bit of improvement with Payload sent from webhooks & sockets. **What problems is Dialpad Support solving and how is that benefiting you?** I was able to integrate Dialpad with multiple CRM's very easily with the help of well structured document and support from them. Thanks for Providing Integration facility as its very useful for third party developers to integrate, where some soft phones does not allow other developers to integrate and embed the dialer. ### 28. Smooth, easy and constantly evolving. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Everyone is very nice and always willing to work towards a solution which is greatly appreciated **What do you dislike about Dialpad Support?** You go through several individuals sometimes to get specific problems addressed, and that can cause things to fall through the cracks. As an example, I am still waiting to hear back from someone regarding canceling some licenses we no longer use. I inquired about this originally in November and still have not heard back despite many follow-ups. **What problems is Dialpad Support solving and how is that benefiting you?** We recently learned more about the coaching features and what those offered and that helped us increase quality of calls to impact client experiences. ### 29. Reliable Support but Needs clearer and faster Resolutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Dialpad Support?** I like Dialpad Support because they pick up the call 99% of the time and do follow-ups in email. I find the email follow-ups helpful because they involve ticket generation and asking for more information if required based on the issue I'm facing. **What do you dislike about Dialpad Support?** The time it takes to solve issues could be improved. A lot of issues are passed as feature requests, and I get no updates on the progress. They ask for a lot of information, which is good, but not all the time. Most of the time just goes in giving screenshots of the issue faced or providing them the details. It was hard to get used to because the settings for particular things used to be all over the place, but once I got used to it, it became manageable. **What problems is Dialpad Support solving and how is that benefiting you?** I use Dialpad Support for troubleshooting call line and feature issues, ensuring scorecards and settings function properly. I like that they pick up calls 99% of the time and follow up with emails for ticket generation and additional information requests. ### 30. Great support team as we continue to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad's support team is very helpful and responsive to our needs and questions. **What do you dislike about Dialpad Support?** There are limitations in what the support team can do without escalating. More often than not, they need to reach out to another department in order to help. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad support is helping us overcome issues that arise within operations relating to the platform or its function. ### 31. AQ - AI Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Anytime I have questions I can reach out directly to get those answers but also the Dialpad AI tool has been very helpful **What do you dislike about Dialpad Support?** Only dislike is the time frame to get a response some times but not a big issue. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to support our business whenever we need them to make sure our team have limited downtime ### 32. Dialpad is a AI Ticketing Tool that can be utilized even if not computer savvy for productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I appreciate Dialpad Support because they are excellent at response time, empathy and knowledge of the product and will stay with you until resolved. **What do you dislike about Dialpad Support?** The only thing I can state I dislike is the Customer Success Managers have a huge workload and you are only able to engage them once a month for feedback **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad solved the issue we had with SPAM and Anonymous callers, the history of our patient interactions thru transcript and recordings in English and Spanish and allows us to gage productivity of our Call Center Agents with the customized Analytics ### 33. Dialpad has been very easy to use from my perspective. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** the coaching hub and csat scoring are both phenomenal **What do you dislike about Dialpad Support?** True abandoned seems to only be found by filtering by queues, if i include main line it's a lot of hang ups almost right away. Now, that could be user error on our callers' part. **What problems is Dialpad Support solving and how is that benefiting you?** we did not know csat at all before. ### 34. Our go to phone service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Fairly user friendly, especially for the CSRs that use it daily **What do you dislike about Dialpad Support?** Since we are a Service titan customer we have to utilize their tech support even though it is set up inside dialpad. I feel like utilizing Dialpad for set up support would be better as the set up is confusing on the front end **What problems is Dialpad Support solving and how is that benefiting you?** Daily phone answering and call recording. Having the history and phone recording have gotten us out of many situations where homeowners clain they were not told something or was told something different ### 35. Dialpad is a very good telephony system. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Immediate response. Whether they solve the problem or not, they at least make sure to hear you patiently and you are connected fast. **What do you dislike about Dialpad Support?** The lack of competent engineers who can solve issues **What problems is Dialpad Support solving and how is that benefiting you?** A lot. I'm not sure if i can pin point but then my experience has been quite satisfying ### 36. Easy and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I like the dialpad tool because it immediately transfers all data to the CRM **What do you dislike about Dialpad Support?** I dislike when it disconnects a call, either because of my internet or because of the system.. **What problems is Dialpad Support solving and how is that benefiting you?** It solves the communication barrier between customers, coworkers and allows us all to be able to effectively communicate. ### 37. Always ready to help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Works well, very user friendly. Am able to navigate the site well to find what I need. **What do you dislike about Dialpad Support?** Not really any issues, always find answers to my questions. **What problems is Dialpad Support solving and how is that benefiting you?** They are able to respond to any question and it allows me to continue work without having a long pause in communication. ### 38. Great for dialing! **Rating:** 4.5/5.0 stars **Reviewed by:** Alex P. | GTM Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Battlecards are an amazing feature, and help keep our reps on topic. Being able to pre-load quick information regarding potential competitors and have that pop-up on-screen has measurably improved the speed of onboarding. **What do you dislike about Dialpad Support?** SMS tracking is pretty difficult in Dialpad. We've had previous systems that were much more friendly for manager review, and automated programs. **What problems is Dialpad Support solving and how is that benefiting you?** We have a huge amount of outgoing dials. Being able to see timelines of when people are answering is great for planning out the day of a rep. ### 39. Account Manager - very useful when it comes to reviewing calls and remembering what was said. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Very helpful and quick to answer questions **What do you dislike about Dialpad Support?** I haven't came across any "dislikes" yet as we have only been using for about a month now. **What problems is Dialpad Support solving and how is that benefiting you?** None so far since we just started using Dialpad. I have seen a good many benefits since using. ### 40. A good software with lots of potential, if they solve their consistency issue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Whatsapp support was really quick, and now the AI support is good **What do you dislike about Dialpad Support?** They ask the same basic questions every single time, and it feels like they do so to avoid looking into the problem faster. They insist on specific call log references even when the issue is happening on every single call **What problems is Dialpad Support solving and how is that benefiting you?** Cuts down of software fatigue, since my reps can stay in SF and not have to move between platforms as much to do their job ### 41. IT Manager **Rating:** 4.5/5.0 stars **Reviewed by:** James S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** chat, tier 2 escalation, and call in all available quickly. **What do you dislike about Dialpad Support?** Sometimes they don't listen when you already did the basics and we need to go to the next step. **What problems is Dialpad Support solving and how is that benefiting you?** Quick answers when needed with chat, email, escalation and knowledge base. ### 42. Dialpad Support is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** The easy use and AI knowledge around framing the material to better use the product. **What do you dislike about Dialpad Support?** Live support would be a little nice, Human interaction drives the intent. **What problems is Dialpad Support solving and how is that benefiting you?** Helped me better frame my voicemails through naming suggestions for better flow. ### 43. Quick Resolutions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I really love the AI chat agent. I am able to answer most of my questions there. When I do get transferred to a live agent, they are always quick to resolve the issue. **What do you dislike about Dialpad Support?** It can take quite a while to get connected to a live agent. Since I often have to wait, I typically navigate away from the page, and there is no notification to tell me when an agent does appear. **What problems is Dialpad Support solving and how is that benefiting you?** Mostly operational and reporting. ### 44. Useful, efficient, personalize it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** It is easy to use and most importantly, you can set it to your taste! **What do you dislike about Dialpad Support?** Nothing so far, it has worked efficiently **What problems is Dialpad Support solving and how is that benefiting you?** Settings, being able to put a pre-recorded voice message, since I'm sick and can't use my voice ### 45. Project is easy to use and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Easy navigate to get the support the sport's very friendly and knowledgeable product **What do you dislike about Dialpad Support?** I do not have any dislikes of Dial support **What problems is Dialpad Support solving and how is that benefiting you?** I needed to have external call transferring enabled and they needed to enable it on their end ### 46. Amazing experience and technology thus far. I am eager to learn more. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** They have been extremely responsive and helpful. **What do you dislike about Dialpad Support?** Nothing yet. They have done everything I have asked of them and have been extremely responsive. **What problems is Dialpad Support solving and how is that benefiting you?** How we can leverage technology and specifically AI to automate processes and maximize revenue generating opportunities. ### 47. Nice System To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Easy to search for what you are trying to figure out **What do you dislike about Dialpad Support?** I prefer to talk to a live person at times. **What problems is Dialpad Support solving and how is that benefiting you?** It's helping me figure out patterns of my customers calling, which helps me save time and resources. ### 48. Recruitment specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I enjoy the Ease of use with Dialpad and is saving history. **What do you dislike about Dialpad Support?** I have no issues thus far using Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** At the moment I have no issues. In the past they helped me with VM set up. ### 49. A+ Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** The support articles are stellar. They are full of USEFUL information and always provide what you are looking for. **What do you dislike about Dialpad Support?** Nothing so far at this point. I have experienced no issues. **What problems is Dialpad Support solving and how is that benefiting you?** SO MUCH USEFUL DATA! ### 50. Very Useful Calling Tool with Great AI Call Summaries **Rating:** 4.0/5.0 stars **Reviewed by:** Arkesh S. | Technical support manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Dialpad Support?** Very useful for calling purpose good ai integration like ai can generate call summary very useful features **What do you dislike about Dialpad Support?** If it can provide more features or integration with third party apps and mobile app UI can be improved **What problems is Dialpad Support solving and how is that benefiting you?** It makes client communication easier ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+03%3A57%3A55+-0500&secure%5Bsession_id%5D=70fd6cbf-b738-4adb-870a-b1c30e0e3ed2&secure%5Btoken%5D=6df82d7a923b7eefe8691ec6049c858870aa7eb6a24ef9ea3556a33b5b786dbb&format=llm_user) ## Dialpad Support Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,423 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,546 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)