Dialpad Support Reviews & Product Details

its integrate with other apps too. like hubspot Review collected by and hosted on G2.com.

There are no big dislikes about the dialpad. but may be need to check if it will be able to integrate with third-party apps and sync in real time or not.

but this are not dislikes but need to be checked or verified. Review collected by and hosted on G2.com.

I use Dialpad Support to stay on top of customer conversations easily. It lets me handle calls, messages, and support tickets all in one place, so I can respond faster and keep everything organized without feeling overwhelmed. What I love most about Dialpad Support is how simple it makes staying organized. With calls, messages, and tickets all in one place, I can respond quickly and keep track of everything without feeling overwhelmed. I really like how well Dialpad Support works with the other tools I use. It makes teamwork easier and helps me keep track of customer conversations without any extra hassle. Review collected by and hosted on G2.com.

One thing I wish worked a bit better with Dialpad Support is how it sometimes lags when switching between calls and messages. Finding specific tickets or past conversations can feel a little slow, so faster load times would be great. Review collected by and hosted on G2.com.

I really like the flexibility of Dialpad Support, especially being able to convert voicemails into text and track, monitor, and analyze conversations. This includes seeing whether representatives are making calls and what they’re saying. I find being able to get a quick gist of conversations with the AI summary very beneficial. It provides a quick review, so I don't have to listen to hours of calls. It also highlights if someone was speaking too fast or if their tone was off, which helps in working with our employees. Review collected by and hosted on G2.com.

There's not a lot of room for more integration. Maybe having a more sophisticated AI that can give more specific prompts during calls would be beneficial. For example, it could provide queues for specific areas like education prompts. Review collected by and hosted on G2.com.

I like that you can have a live call while still working in other apps. and that if given the option of voicemail drops. I also like the option of being able to check how many calls a day I am making and being able to go back and listen to past calls as well. Review collected by and hosted on G2.com.

There are times when Im calling and the Voicemail drop button disappears from my options bar, and I end up having to record the voicemail manually and then restart the app to get it working again, it isnt a huge problem but it does cause me extra work and time trying to get it back online. Review collected by and hosted on G2.com.

The visibilty of seeing where the emails are with consultants and the ability to easily review and retrieve recordings. It is also great for team members with the AI transcription so they can go back and review if needed. Review collected by and hosted on G2.com.

Not being able to have an internal company email directory with email addresses and formatting in emails. It was great to see the implementation of colour and more font. Review collected by and hosted on G2.com.

In the majority of cases I've had I get accurate and timely support for Dialpad Review collected by and hosted on G2.com.

Users have a hard time getting in touch with dialpad support at times. Review collected by and hosted on G2.com.

It's great that they have the option to call a real person as well as the online chat. Once you get someone to talk to, their support is generally responsive, clear, and willing to stay with an issue until there’s a definitive answer, even when that answer is “this is a current limitation.” Review collected by and hosted on G2.com.

Like all companies these days, they have an AI chatbot on their site that is often times less than helpful and you have to push to get connected to a real person to get your questions answered. Review collected by and hosted on G2.com.

I really appreciate the real-time visibility that Dialpad Support offers. The live dashboards are very helpful because they make it easy to see who’s available, how long customers are waiting, and where any bottlenecks might be forming, allowing us to react quickly instead of just guessing. The call transcripts and recordings are great, making coaching a lot easier and cutting down on back-and-forth when issues need reviewing. I also like how simple it is to adjust call routing or queue settings without needing any technical help. The setup feels like it's truly built for teams that manage support volume daily, not just handle basic call operations. Review collected by and hosted on G2.com.

There are a few areas that could be stronger. The reporting covers the basics, but if you want more advanced analytics or highly customized reports, it can feel limited without exporting data elsewhere. The AI transcripts are helpful, but they’re not flawless, especially with technical terms or strong accents. Integrations are decent, though in some cases they don’t go as deep as we’d like, which means a bit of manual work still happens between systems. And like most cloud-based platforms, call quality depends heavily on internet stability, so when connections dip, it’s noticeable. None of this breaks the system, but there’s room to refine it. Review collected by and hosted on G2.com.

I love that they stay up to date with feature requests like the callback feature, AI transcription and real time assists for the agents! Review collected by and hosted on G2.com.

I REALLY WISH there was a way for the incoming text messages to go back to the last person that spoke to them and give them a notification OR allow supervisors to assign them! Review collected by and hosted on G2.com.

I love that I can use both my direct number and a local presence number if I want. Also love the insight built-in during my call. Keeps me active on my call instead of getting analysis paralysis or caught off guard with a prospect. Review collected by and hosted on G2.com.

So far so good- I have zero complaints, but like they say the jury is still out. Review collected by and hosted on G2.com.