Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
276 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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It is extremely user friendly. We don't need a tech to come in to change the phone menu, etc. It's all very well laid out. In fact, I started my call centre company from the ground up using Dialpad from the very beginning. Review collected by and hosted on G2.com.
The customer service is patchy. Often times, my operations team feels that they understand more about Dialpad than the live 24/7 help desk. In order to fix an issue that is deeply impacting business, they ask for way too many examples. For a major issue that was going to pause my entire business, I once waited 4 days, and had to keep on chasing them to escalate the issue. Review collected by and hosted on G2.com.
Onboarding team has experience across unique org structures and are able to advise on how best to set up an account based on your business model. Review collected by and hosted on G2.com.
Support staff changes frequently that is assigned to account, can make it difficult at times to get in touch with the right person. Review collected by and hosted on G2.com.
I'm very fund of having different queuing systems and being able to set the priority of each queue and agent according to the needs of the company Review collected by and hosted on G2.com.
I would love to have an overall view of all the contact centers and any live calls or active agents on those contact centers Review collected by and hosted on G2.com.
I appreciate Dialpads abilty to record phones calls and store messages. This is very helpful when we need to review an account or refresh our memory on a conversation we had with a patient. Review collected by and hosted on G2.com.
Although Dialpad is extremely easy to use and reliable, the only downside to is it's reliability on internet connectivity. Review collected by and hosted on G2.com.
The AI feature in Dialpad makes it easy when you are on call with international users.
Especially for those international users whose dialect of language you hardly understand like Chinese, Thailand and a few south Americans. Review collected by and hosted on G2.com.
No dislikes yet, haven't find anything to dislike. Review collected by and hosted on G2.com.
Any issues I've ran into have been resolved 98% of the time with just one call. The support team is very attentive and resourceful. Review collected by and hosted on G2.com.
I don't dislike anything about Dialpad support, everything has been good since utilizing Dialpad. Review collected by and hosted on G2.com.
Omnichannel Support: Dialpad integrates various communication channels like voice, SMS, chat, and social media, allowing customers to reach your business through their preferred method.
AI-powered Features: It offers real-time AI suggestions for agents and supervisors, improving service quality, providing live coaching during calls, and sentiment analysis for better customer understanding.
Cloud-based Platform: Easy setup and deployment with a unified workspace for communication and collaboration.
Scalability: Suitable for businesses of all sizes, allowing for quick scaling as your needs grow. Review collected by and hosted on G2.com.
Pricing can be higher compared to some basic cloud-based phone systems. Review collected by and hosted on G2.com.
Real time Transcriptions and Analytics, they provide a an immediate written record of conversation, which is useful for quality and training services. Review collected by and hosted on G2.com.
Occasional accuracy issues in transcriptions. such us Spanish speaking or diffrent language, accents, background noise. Review collected by and hosted on G2.com.
