# Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 695 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **helpful online support** from Dialpad invaluable for quick answers and problem resolution. (89 reviews) - Users appreciate the **ease of use** of Dialpad Support, simplifying organization and boosting response times for customer interactions. (62 reviews) - Users value the **quick and efficient customer support** of Dialpad, appreciating prompt issue resolution and helpful follow-ups. (50 reviews) - Users appreciate the **wide range of features** Dialpad Support offers, enhancing productivity and communication efficiency. (32 reviews) - Users value the **comprehensive call recording** feature of Dialpad, enhancing team training and overall efficiency. (23 reviews) - Response Time (22 reviews) - AI Technology (18 reviews) - Efficiency (18 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **poor customer support** of Dialpad Support to be time-consuming and frustrating when resolving issues. (34 reviews) - Users report **frequent call malfunctions** and find the support process time-consuming and frustrating. (32 reviews) - Users report occasional **dialer issues** , such as delays and inaccurate call status notifications impacting their experience. (24 reviews) - Users find the **long wait times** for Dialpad Support frustrating, wishing for quicker responses, especially during major issues. (22 reviews) - Users find the **delayed support** from Dialpad often time-consuming and frustrating during urgent tech inquiries. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (19 reviews) - Delays (17 reviews) - Long Waiting Times (16 reviews) - Slow Loading (15 reviews) - Connection Issues (14 reviews) ## Dialpad Support Reviews ### 1. high-tech **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** It is a great developed and state of the art service that includes multiple addons that makes working comfortable **What do you dislike about Dialpad Support?** so far nothing I have had some problems but it is because of connection **What problems is Dialpad Support solving and how is that benefiting you?** communication and follow up ### 2. Not resolved. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** I like the ability to find a large volume of support articles. **What do you dislike about Dialpad Support?** While the volume of articles are good, They don't always align with my use case. **What problems is Dialpad Support solving and how is that benefiting you?** It's solves the FAQs for our majority user group. ### 3. Dialpad Delivers Smart, Reliable Communication—With Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Clarity of Communication: Explanations are straightforward and tailored to your level of technical expertise. **What do you dislike about Dialpad Support?** Dependence on Documentation: Sometimes the support team refers repeatedly to generic knowledge base articles instead of providing tailored solutions. **What problems is Dialpad Support solving and how is that benefiting you?** Feature Clarification & Optimization: Support explains how specific features work (e.g., AI transcriptions, call handling rules) and how to configure them effectively for your use case. Reduced Downtime: Quick issue resolution ensures your team stays connected and productive without prolonged disruptions. ### 4. Support is helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Each support agent really tries their best to help with issues. **What do you dislike about Dialpad Support?** Timing is off - typically support responds outside of our business hours, on weekends or late at night. **What problems is Dialpad Support solving and how is that benefiting you?** Issues with SMS, Calls, etc. ### 5. makes it easy to make my daily calls and the ease of dropping voicemails save me so much time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I have not needed to use DialPad's support, **What do you dislike about Dialpad Support?** I do not see any downsides of using DialPad **What problems is Dialpad Support solving and how is that benefiting you?** Leaving voice mails all day can be daunting, DialPad makes it so much easier and faster. ### 6. Jorge Salgado **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Reliable instant communication help the office with remote communication. **What do you dislike about Dialpad Support?** I like everything about it, I have not yet discovered something I don't like. **What problems is Dialpad Support solving and how is that benefiting you?** It is solving remote access to communicate with the office ### 7. had some issues with 10dlc and when i rach out through phone, got a better support thaan chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** i recommend you do it via phone, chat might be a bit too stuck **What do you dislike about Dialpad Support?** i recommend you do it via phone, chat might be a bit too stuck **What problems is Dialpad Support solving and how is that benefiting you?** 10dlc and a2p compliance ### 8. Provided resources to view, but was unable to resolve issue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** They were available to speak with about the issue **What do you dislike about Dialpad Support?** They were unable to resolve the problem and were most helpful when emailing instructions **What problems is Dialpad Support solving and how is that benefiting you?** They were able to provide instructions to assist ### 9. Very well thought out, strong features that fit directly with use case. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I like the admin controls. I love the KPIs **What do you dislike about Dialpad Support?** I would prefer more capabilities to manage admin related items directly in the desktop app **What problems is Dialpad Support solving and how is that benefiting you?** Helps us stay on top of calls. ### 10. Quick and easy. Simple to understand. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Easy to administrate. Simple to get someone online and start getting work done. **What do you dislike about Dialpad Support?** Lack of nuanced or specific use case features that other VOIP SAAS have. **What problems is Dialpad Support solving and how is that benefiting you?** Less downtime and less configuration. ### 11. Making work easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** The voicemail drop feature is the best. Make things so much easier **What do you dislike about Dialpad Support?** The ai transcripts are often off, would be nice if they were a little more accurate **What problems is Dialpad Support solving and how is that benefiting you?** Not sure ### 12. Dialpad Quality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** The most helpful thing about dialpad support is most answers are listed on their help page. **What do you dislike about Dialpad Support?** The one thing I dislike about Dialpad Support is there are often times when a live agent is needed immediately and that option is not easily available. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad support helps with customers saying the did not authorize a service over the phone and has that accountability and safety net for the company. ### 13. its a great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** the conversations are typed out and the directory is easy to use **What do you dislike about Dialpad Support?** the glitches and sometimes lagging and also dropping calls **What problems is Dialpad Support solving and how is that benefiting you?** i was unable to receive calls/issue resolved in minutes ### 14. Agent gave clear advise on resolving urgent matter **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** Quick responses to urgent issues so that work can continue **What do you dislike about Dialpad Support?** Artificial intelligence did not understand issue as readily on the phone as over the app **What problems is Dialpad Support solving and how is that benefiting you?** blocking unwanted incoming calls ### 15. Soc analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I do like the fact that they offer the ai translator **What do you dislike about Dialpad Support?** The way calls are routed, calls are dropped, theres a lot of lag **What problems is Dialpad Support solving and how is that benefiting you?** It has ai translator ### 16. dialpad review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Support is quick, efficient and accurate **What do you dislike about Dialpad Support?** I do not have an answer, the support team has provided excellent service!! **What problems is Dialpad Support solving and how is that benefiting you?** dialpad allows me to stay in touch with clients. ### 17. Dialpad is all inclusive and intuitive, but it does have issues frequently with connectivity. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Everything was laid out nicely, and it's visible **What do you dislike about Dialpad Support?** I couldn't find answers for my questions in the FAQ **What problems is Dialpad Support solving and how is that benefiting you?** it was how to set up a forwarding number ### 18. Decent Usage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Help is often quick and tries to address the issues. **What do you dislike about Dialpad Support?** Doesn't always have thew tools to remedy niche issues. **What problems is Dialpad Support solving and how is that benefiting you?** Keeping track of call volume, regularity, and type. ### 19. Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** The system is mostly easy to navigate - some areas could use improvement. help articles are fairly helpful. **What do you dislike about Dialpad Support?** Using your support via chat or over the phone is usually time-consuming and aggravating **What problems is Dialpad Support solving and how is that benefiting you?** We reach out when we are not able to activate an option on our own or when there is an issue with how to set-up a process. Slow to resove many times. ### 20. Improving Call Handling and Visibility **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Dialpad Support?** The online chat is nice, but limited. Employee scheduling is also nice to have **What do you dislike about Dialpad Support?** There are many times the service is interrupted **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support helps us handle incoming calls more efficiently, which has reduced missed calls and improved response times for customers. ### 21. great,and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** how easy it's realyy not that diffect and it doesn;t glitch **What do you dislike about Dialpad Support?** n/nothing it 's working very fine n////////////a **What problems is Dialpad Support solving and how is that benefiting you?** i can make calls all over the world ### 22. Good enough. Kind of spotty because its VOIP. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** They are quick and friendly. They have always gotten back to me in a good amount of time and resolved every single issue I had. **What do you dislike about Dialpad Support?** Sometimes there is not much visibility about what is going on. Different levels of support are necessary when the issue lies deeper in the software. **What problems is Dialpad Support solving and how is that benefiting you?** Mostly technical issues. Why is dialpad not working. A lot of VPN issues. ### 23. Voice mail drop = game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** it's very easy to get all the answers you need from the various support features. Our number one gain from Dialpad has been the voice mail drop and we also appreciate the call overviews so we don't have to take notes and can focus on the conversation **What do you dislike about Dialpad Support?** Nothing so far but we aren't yet using all the available features **What problems is Dialpad Support solving and how is that benefiting you?** More outreach and faster ### 24. TI Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Leah R. | CRM Analyst at Trader Interactive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** the helpdesk articles typically have lots of information **What do you dislike about Dialpad Support?** It takes a long time to get routed to the correct person with accurate information **What problems is Dialpad Support solving and how is that benefiting you?** salesforce connections ### 25. Helpful Feature Guidance, but Support Response for Major Issues Needs to Be Faster **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Dialpad Support?** It is useful to have help to understand the app's various features. **What do you dislike about Dialpad Support?** I wish there was a quicker response from the Support Team for major issues. **What problems is Dialpad Support solving and how is that benefiting you?** Being able to call patients from multiple departments within one company. ### 26. Great platform. Easy to use. Love the Help and tutorials. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Nice, and helpful. Easy to submit support request. **What do you dislike about Dialpad Support?** The changed my reports and were never able to fix my issue. **What problems is Dialpad Support solving and how is that benefiting you?** reports no longer workingcorrectly ### 27. good workhorse **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Support?** they try their best at the level 1 group **What do you dislike about Dialpad Support?** second level is not as fast or efficient **What problems is Dialpad Support solving and how is that benefiting you?** speed to agent access, AI support ### 28. Dialpad has been a great addition to my real estate business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Dialpad support has been able to address all my issues within a prompt manner. **What do you dislike about Dialpad Support?** I think the only thing I am not a fan is not having the ability to customize your caller ID in the name of your business. I think this should be added on. **What problems is Dialpad Support solving and how is that benefiting you?** Support has help me become more efficient within my business by suggesting certain settings. ### 29. user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** I like the transcript feature dialpad offers **What do you dislike about Dialpad Support?** I'm unable to toggle the language on the transcript feature **What problems is Dialpad Support solving and how is that benefiting you?** Unable to answer as user only ### 30. First time user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Dialpad is very easy to use. Instructions and usage is clear. **What do you dislike about Dialpad Support?** I have no issues at this moment with Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** Helping complete setup. ### 31. Exploring the strengths & weknesses of Dialpad Support Platfrom **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sports **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Ease of connection with colleagues within the network **What do you dislike about Dialpad Support?** Lack of different methods of internal and external communication **What problems is Dialpad Support solving and how is that benefiting you?** Connecting efficiently with potential clients ### 32. Response are always within a timely manner. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** Speed to assign support tickets to Techs and follow up. **What do you dislike about Dialpad Support?** Only 2 options to label tickets urgency. **What problems is Dialpad Support solving and how is that benefiting you?** None currently. ### 33. N/A **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** April 27, 2026 **What do you like best about Dialpad Support?** best thing like about dialpad is AI generated notes **What do you dislike about Dialpad Support?** Nothing that we dislike about dialpad, all good **What problems is Dialpad Support solving and how is that benefiting you?** Nothing ### 34. Helpful for finding related articles but not so much for more detailed troubleshooting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** It leads you to related articles for your questions **What do you dislike about Dialpad Support?** Most of the time my questions are pretty specific and the help articles don't provide a solution. So I'll have to speak directly to our project manager. **What problems is Dialpad Support solving and how is that benefiting you?** It did help solve our phone provisioning issues, which is a major push for us at the moment. ### 35. Five Stars for Storage Ops! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Agents are patient and thorough********* **What do you dislike about Dialpad Support?** Nothing********************************* **What problems is Dialpad Support solving and how is that benefiting you?** Problems with SMS campaign registration. They helped me complete it ### 36. BEST CUSTOMER SUPPORT EVER, ALL COMPANIES SHOULD LEARN FROM DIALPAD **Rating:** 5.0/5.0 stars **Reviewed by:** Asif N. | accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Dialpad Support?** I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help. What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient. On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction. If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! **What do you dislike about Dialpad Support?** None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. **What problems is Dialpad Support solving and how is that benefiting you?** CALL QUEUE ### 37. Super helpful and responsive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Best part of dialpad support is the responsiveness and the readiness to help. **What do you dislike about Dialpad Support?** The least helpful part about dialpad support is that sometimes (like all products), it takes a while for the fix to come. **What problems is Dialpad Support solving and how is that benefiting you?** Helping us solve the effectiveness of leaving voicemails with the vm drop feature- it's amazing. ### 38. Great API Integration, But Transcription Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Dialpad Support?** The amount of APIs the provide are really useful to integrate it in our flow **What do you dislike about Dialpad Support?** The call transcription feature leaves much to be desired, as it often contains numerous errors. **What problems is Dialpad Support solving and how is that benefiting you?** This has become our main tool for managing our call center operations. ### 39. Overall-good, but needs some work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** That I can IM and share screens with coworkers and see my list of calls to the left so I don't miss any calls. **What do you dislike about Dialpad Support?** It is big and bulky on my screen and it is glitchy sometimes. **What problems is Dialpad Support solving and how is that benefiting you?** I am not sure of any problems you are currently solving. ### 40. Fantastic all round support and everything available for you **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Ease of use, speed of getting an answer to come through **What do you dislike about Dialpad Support?** I am not sure i like the whole UI of it, but I am getting to grips with how it all looks and feels. **What problems is Dialpad Support solving and how is that benefiting you?** Keeping track, logs, recordings to refer to and always keeping my communication consistent. ### 41. It has been a good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** it is friendly and easy to use also it has a good communication tools **What do you dislike about Dialpad Support?** sometimes it is down and also it does not recognize all the calls **What problems is Dialpad Support solving and how is that benefiting you?** I think that the way you are documenting the calls now help us to get the client's interactions more detailed ### 42. Great features. The Ai functionality is so convenient when monitoring many sales reps. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** The live real time updates which makes it easy for me to monitor my reps at all times through out the day. **What do you dislike about Dialpad Support?** We sometimes have an issue with calls dropping for our sales reps. **What problems is Dialpad Support solving and how is that benefiting you?** They have solved all issues we have sent over to them. ### 43. The interface is intuitive, and the AI features make every conversation more productive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Responsive and super-duper easy to work with **What do you dislike about Dialpad Support?** Occasional breakdowns & delays in support **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Support helps quickly resolve call, messaging, and integration issues, keeping my workflow running smoothly. Their timely troubleshooting minimizes downtime and ensures I can stay connected with clients and candidates without interruption. ### 44. Not thrilled with ServiceTitan integration or support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I like the videos. The online help section is very helpful. **What do you dislike about Dialpad Support?** I am not thrilled with the integrative support through ServiceTitan. I would like to be able to contact Dialpad support directly to get help and answers with the direct experts at Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** N/A ### 45. Dialpad has allowed us to transform our business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** The Rest API is very helpful and we have fully integrated with our proprietary software. **What do you dislike about Dialpad Support?** Some of the reporting in analytics needs to be reworked. Some common phone system reports it cannot reproduce. **What problems is Dialpad Support solving and how is that benefiting you?** The call recordings and transcripts can be accessed via the API. ### 46. Constant glitches, bugs, that never are resolved. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** They do attempt to resolve issues in a timely manner. **What do you dislike about Dialpad Support?** Dialpad itself is constantly glitchy/buggy, my agents are constantly reporting issues. **What problems is Dialpad Support solving and how is that benefiting you?** Agents reporting dropped calls on a regular basis, only rings once and the agent is not able to answer the call. ### 47. Really good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** Everything is recorded and all the conversation is transcribed. **What do you dislike about Dialpad Support?** You should have the option to download the call on the first page (accessible) **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad wasn't changing the status automatically. Now it is and is helping me to get more calls automatically. ### 48. Quick and efficient way to connect to calls and only smooth process from one customer to the next. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** I appreciate how quick I can find my answers and navigate everything **What do you dislike about Dialpad Support?** Sometimes Dialpad crashes or I have to close it to reset my contact center tab **What problems is Dialpad Support solving and how is that benefiting you?** Allowing me to troubleshoot quickly and effectively so I can book my customers ### 49. My experience has been mostly positive so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Support?** It is easy to navigate, any questions i may have are easy to locate **What do you dislike about Dialpad Support?** It at times can lag/load very slow, it is overall a good system though **What problems is Dialpad Support solving and how is that benefiting you?** It helps with call recap, and managing call flow between a team ### 50. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Support?** Gave clear instructions helped to resolve the issue **What do you dislike about Dialpad Support?** Too much info and difficult to find specific answer to specific question. A million answers for one particular question and no more specific forum for a very specific question **What problems is Dialpad Support solving and how is that benefiting you?** integration with salesforce ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-06-10+07%3A19%3A54+-0500&secure%5Bsession_id%5D=19fac6b3-626a-4329-a395-b54392131f8f&secure%5Btoken%5D=93037b91285685ee38e6311bb2f338b27e746faf833c79876d3919095a86b257&format=llm_user) ## Dialpad Support Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,560 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)