Dialpad Support Reviews & Product Details - Page 10

Dialpad Ai Contact Center has been great for the organization; without it, we couldn't operate literally. That's the tool we use to communicate internally and externally with others. Review collected by and hosted on G2.com.

The only thing I dislike about it is when it freezes or we miss calls because it messes up. Also, I would like to be able to answer messages directly in conversations since sometimes we work in group chats and we don't know who is answering to who Review collected by and hosted on G2.com.

My favorite thing about Dialpa is the ability to live listen to calls, listen to previous calls, and have a transcript provided to follow along with. Review collected by and hosted on G2.com.

I wish the calls would ring for longer and would be routed to you once you have finished selecting the disposition for your previous call. Review collected by and hosted on G2.com.

I love the coaching tools, and the instant feedback you receive while talking to the customer. it was very easy to use and navigate the system Review collected by and hosted on G2.com.

I didn't like the fact that there was no option for my particular desk phone Review collected by and hosted on G2.com.

Very easy to check the conversations thru messages I been having with clients and prospects Review collected by and hosted on G2.com.

Not so much a dislike but I would like to see an agenda or calendar where I can get reminders, schedule call, etc. Review collected by and hosted on G2.com.

is that you can text customer . we need to resh all the time call drop Review collected by and hosted on G2.com.

that you have to refresh all the time . Review collected by and hosted on G2.com.

I like that dialpad allows me to do my job from anywhere with a solid internet connection. Wifi even, it's great! Review collected by and hosted on G2.com.

I find it to be rather frustrating that whenever I have a missed call, I have to reset the whole system(My computer and all) to get it to stop beeping over the line. Review collected by and hosted on G2.com.

Ease of operation. Contacts are readily available and organized. Audio is clear and the text option is exceptional! Not sure how many software products are out there, but this one is second to none! Review collected by and hosted on G2.com.

Occasionally, the calls sound muffles or kind of crackling, but from I can tell, it seems like those issues mainly have something to do with the caller's connection of their end. Review collected by and hosted on G2.com.

The call transcripts are wonderful, esp if you have to make notes on accts, you can go back and read what all was said. Review collected by and hosted on G2.com.

I can't say that I really have any downsides to DialPad. Ive worked with several different programs in call centers and DialPad is by far the best one yet! Review collected by and hosted on G2.com.

Dialpad has good call quality the majority of the time, the call recordings are clear and the transcript feature is functional. Review collected by and hosted on G2.com.

Call recordings sometimes disappear or are not recorded in the first place. Review collected by and hosted on G2.com.

The sped of response and acurasieand prescicion Review collected by and hosted on G2.com.

conectivitie issue and the small motion Review collected by and hosted on G2.com.