Dialpad Support Features

Records sales calls and facilitates playback 33 reviewers of Dialpad Support have provided feedback on this feature.

As reported in 32 Dialpad Support reviews. Utilizes machine learning technology to analyze recorded sales calls

As reported in 33 Dialpad Support reviews. Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time This feature was mentioned in 28 Dialpad Support reviews.

Based on 27 Dialpad Support reviews. Leverages technology to rate or "read" recordings to determine the impact of sales calls

As reported in 29 Dialpad Support reviews. Transcribes sales calls from speech to text

Based on 32 Dialpad Support reviews. Utilizes artificial intelligence technology to discover insights within recorded sales calls

Based on 141 Dialpad Support reviews. Provides voice call functionality.

Provides an interface for one or more social media channels. This feature was mentioned in 106 Dialpad Support reviews.

Based on 122 Dialpad Support reviews. Accepts contacts initiated through SMS or other mobile text functions.

As reported in 119 Dialpad Support reviews. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Callers can be routed to a queue or placed on hold until an agent becomes available. 124 reviewers of Dialpad Support have provided feedback on this feature.

Based on 121 Dialpad Support reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Provides some level of analytics based on keywords and vocal tones. This feature was mentioned in 131 Dialpad Support reviews.

As reported in 101 Dialpad Support reviews. Has auto dialing or predictive dialing functions for outbound use.

Includes an interactive phone menu. This feature was mentioned in 114 Dialpad Support reviews.

Populates CSR's screen with available customer data. This feature was mentioned in 122 Dialpad Support reviews.

As reported in 116 Dialpad Support reviews. Maintains and shares information across channels and agents as the case progresses.

As reported in 128 Dialpad Support reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. This feature was mentioned in 116 Dialpad Support reviews.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 129 reviewers of Dialpad Support have provided feedback on this feature.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. 133 reviewers of Dialpad Support have provided feedback on this feature.

Allows supervisors/managers to record and review telephone conversations of agents. This feature was mentioned in 60 Dialpad Support reviews.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. This feature was mentioned in 56 Dialpad Support reviews.

Allows inflow of requests through various digital channels such as email, social media, etc. This feature was mentioned in 36 Dialpad Support reviews.

Allows users to access the software using mobile devices. This feature was mentioned in 43 Dialpad Support reviews.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 49 Dialpad Support reviews.

Allows distribution of incoming calls to agents. This feature was mentioned in 55 Dialpad Support reviews.

Allows users to request a call back. 53 reviewers of Dialpad Support have provided feedback on this feature.

Based on 38 Dialpad Support reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

Based on 47 Dialpad Support reviews. Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes. 57 reviewers of Dialpad Support have provided feedback on this feature.

Based on 53 Dialpad Support reviews. Allows managers/supervisors to evaluate the performance of agents.