--- title: Dialpad Support Reviews meta_title: 'Dialpad Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 702 reviews by the users' company size, role or industry to find out how Dialpad Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 702 scale: '5' date_modified: '2026-07-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Dialpad Support Reviews **Vendor:** Dialpad **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 702 ## About Dialpad Support Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent ## Dialpad Support Pros & Cons **What users like:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. (84 reviews) - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. (60 reviews) - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. (46 reviews) - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. (27 reviews) - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. (22 reviews) - Users value the **comprehensive call recording and transcription** features of Dialpad Support, enhancing team training and efficiency. (20 reviews) - Users value the **omnichannel support** of Dialpad, enhancing communication through preferred methods across various platforms. (15 reviews) - AI Technology (15 reviews) - Efficiency (15 reviews) - Intuitive (14 reviews) **What users dislike:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. (32 reviews) - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. (29 reviews) - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. (21 reviews) - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. (21 reviews) - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. (21 reviews) - Users express frustration over **missing features** like cumbersome voicemail forwarding and limited reporting capabilities. (18 reviews) - Delays (17 reviews) - Long Waiting Times (15 reviews) - Slow Loading (15 reviews) - Slow Performance (14 reviews) ## Dialpad Support Reviews ### 1. Helpful and quick for growing a business! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2023 **What do you like best about Dialpad Support?** My favorite thing about Dialpa is the ability to live listen to calls, listen to previous calls, and have a transcript provided to follow along with. **What do you dislike about Dialpad Support?** I wish the calls would ring for longer and would be routed to you once you have finished selecting the disposition for your previous call. **What problems is Dialpad Support solving and how is that benefiting you?** It is helping us hold those accountable for issues regarding orders or miscommunication. ### 2. Easiest to use WFM out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Dialpad Support?** Extremely simple to set up and use. Automates 90% of the work. The scheduling saved me 5+ hours per week and my team was much happier with their shifts and schedules. **What do you dislike about Dialpad Support?** Nothing - we tried a lot of WFMs and thought Surfboard had the easiest to use interface that managers and agents could use. **What problems is Dialpad Support solving and how is that benefiting you?** Saved a lot of time, work more evenly distributed across the team, improvement in our backlog management ### 3. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Ken S. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Dialpad Support?** I love the coaching tools, and the instant feedback you receive while talking to the customer. it was very easy to use and navigate the system **What do you dislike about Dialpad Support?** I didn't like the fact that there was no option for my particular desk phone **What problems is Dialpad Support solving and how is that benefiting you?** the onscreen prompts ### 4. Great product for team management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Dialpad Support?** I love how easy the UI is to navigate. It makes it simple and clear when editing a peer's schedule what I'm doing and what those actions are leading to. **What do you dislike about Dialpad Support?** Very little! Surfboard is constantly evolving and taking on feedback so whatever quirks might be negative one week, are most likely fixed or replaced shortly after. **What problems is Dialpad Support solving and how is that benefiting you?** Helps our team understand what to do when and helps the wider team manage it based on coverage. ### 5. Very good multi channel platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Dialpad Support?** I can communicate through different lines and channels (phone, text, direct message), have meetings and coaching sessions, and create group chats with other departments. It's an excellent platform for call centers. The AI also transcribes the calls instantly, offering real-time input, and you can access the recordings afterward. Not to mention the platform itself is super well designed, with constant updates. **What do you dislike about Dialpad Support?** I want to be able to choose the notification sounds besides the ringtone. The meetings function doesn't work well on my computer. It would be good if I could set the order of my Favorites; currently it's sorted by alphabetical order. **What problems is Dialpad Support solving and how is that benefiting you?** I can communicate with everyone internally and externally in one channel. I can also access all the records and track the interactions. ### 6. Lovely user interface and rapidly expanding product features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Dialpad Support?** It's really easy and pleasant to use. I like the design and style of the interface. Great support. **What do you dislike about Dialpad Support?** There's no min. time limit for activities **What problems is Dialpad Support solving and how is that benefiting you?** We didn't have a schedule before Surfboard so Surfboard is helping us determine what our actual "staffing" needs are. It is helping us nail down our internal SLAs as well in a more concrete way so the team can be better coordinated on our shared workload. ### 7. good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** is that you can text customer . we need to resh all the time call drop **What do you dislike about Dialpad Support?** that you have to refresh all the time . **What problems is Dialpad Support solving and how is that benefiting you?** the call drop all the time ### 8. Easy To Manage and Use with many amazing feature sets to help your business succeed **Rating:** 4.5/5.0 stars **Reviewed by:** Mike M. | Senior Manager of People Operations, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Dialpad Support?** I really like the Coaching Groups/Virtual Intelligence tools that make it so easy to train/onboard/help employees get better on each of their calls. **What do you dislike about Dialpad Support?** It is hard to integrated to homegrown CRMs so we can't take advantage of everything it offers. If you use a out of the box crm you wont have these issues. **What problems is Dialpad Support solving and how is that benefiting you?** We can work literally from everywhere and anywhere which has not only obviously helped over the last year, but, before that when our teams travelled, they couldnt work as efficiently (nor from their own phone number) ### 9. Makes working remotely an absolute possibility. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Technical Support Representative, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Dialpad Support?** I like that dialpad allows me to do my job from anywhere with a solid internet connection. Wifi even, it's great! **What do you dislike about Dialpad Support?** I find it to be rather frustrating that whenever I have a missed call, I have to reset the whole system(My computer and all) to get it to stop beeping over the line. **What problems is Dialpad Support solving and how is that benefiting you?** It's helping our team utilize optimal members that don't always have the opportunity to be in office. Some of our team members work 100% remotely which is invaluable to our operation. ### 10. Dialpad works effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Ease of operation. Contacts are readily available and organized. Audio is clear and the text option is exceptional! Not sure how many software products are out there, but this one is second to none! **What do you dislike about Dialpad Support?** Occasionally, the calls sound muffles or kind of crackling, but from I can tell, it seems like those issues mainly have something to do with the caller's connection of their end. **What problems is Dialpad Support solving and how is that benefiting you?** I don't currently have any issues that need to be resolved, but the updates are important and please continue those, as they are needed to maintain productivity. ### 11. I use Dialpad on a daily basis with work. It is easy to navigate, Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The call transcripts are wonderful, esp if you have to make notes on accts, you can go back and read what all was said. **What do you dislike about Dialpad Support?** I can't say that I really have any downsides to DialPad. Ive worked with several different programs in call centers and DialPad is by far the best one yet! **What problems is Dialpad Support solving and how is that benefiting you?** none ### 12. Great Tech Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Dialpad Support?** Very useful love the text messaging and AI assistance. I also like the call recordings! **What do you dislike about Dialpad Support?** I Wish the Phone integration with Iphone was a bit better. **What problems is Dialpad Support solving and how is that benefiting you?** Objections ! ### 13. Dialpad is functional and serves it's purpose well. **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Dialpad Support?** Dialpad has good call quality the majority of the time, the call recordings are clear and the transcript feature is functional. **What do you dislike about Dialpad Support?** Call recordings sometimes disappear or are not recorded in the first place. **What problems is Dialpad Support solving and how is that benefiting you?** Helping to prevent rude calls, providing quick tips, and catching words/phrases we want to avoid. ### 14. Saved us time and made us a bit happier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Dialpad Support?** Very easy to use compared to other solutions, we learnt things about our inflow we couldn't have otherwise and had a super easy onboarding, we were up and running in no time. **What do you dislike about Dialpad Support?** They are releasing new things really fast and sometimes it takes a minute to learn how to use those features **What problems is Dialpad Support solving and how is that benefiting you?** Ability to plan our CS team effectively and predict inflow across all channels ### 15. EXECELENT APP **Rating:** 5.0/5.0 stars **Reviewed by:** RAMON S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** The sped of response and acurasieand prescicion **What do you dislike about Dialpad Support?** conectivitie issue and the small motion **What problems is Dialpad Support solving and how is that benefiting you?** The conflicts betwen interfase conbersation with cooworkers ### 16. Good on communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Dialpad Support?** Ease of use good for comunacitons , good quality **What do you dislike about Dialpad Support?** Ease if costumer support, good for comunacitons **What problems is Dialpad Support solving and how is that benefiting you?** Services ### 17. Great for my work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Dialpad Support?** Everything is very streamlined and very easy to find. I don't have to go searching for anything. I can clearly see call histories and texts without losing anything from previous interactions. **What do you dislike about Dialpad Support?** Sometimes Dialpad behaves a little glitchy. I'll go to make a call, and it'll say that I'm already on a call or something like that, so I have to restart the program or clear my cache, and it usually fixes itself. Edit: in the months since I posted the original review, DP has had significantly less issues with connection! **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad is great about addressing issues as they arise and fixing them promptly so we can have many more smooth working days ### 18. Excellent call quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Aldair K. | Bulk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** It's very helpfull when issues present themselves. **What do you dislike about Dialpad Support?** Not much really, maybe it takes a bit longer than usual to get someone to talk to in order to solve the problem being presented. **What problems is Dialpad Support solving and how is that benefiting you?** It allows me to communicate well with my clients and contacts. ### 19. Dialpad has potential to be great but there are too many bugs and issues holding it back. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The interface is simple and easy to manuver. For the most part calls come through clear. **What do you dislike about Dialpad Support?** Constatnly freezzing up. Not giving any wrap up time or letting calls come through when you are on off duty. Not giving enough time to answer a call before passing the call to someone else. Literally happened as I was typing this. Being booted off a call while already dialing out becuase another call is coming in. **What problems is Dialpad Support solving and how is that benefiting you?** It allows me to do my job. ### 20. the service is very good and reliable and was very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** sara a. | Sales Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Dialpad Support?** the most helpful thing about this program is that you are able to call and text clients. it provides an iption to send pictures and makes it easy for you and your client. **What do you dislike about Dialpad Support?** the least helpful thing about the program is the email notifications there should be an option to get them turned off if wanted. It is helpful at times but also created spam **What problems is Dialpad Support solving and how is that benefiting you?** it is solving the fact we can contact the client in diff. ways ### 21. Dialpad is a great internet phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Briana C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I enjoy how the ringtones can change and how great the call qualities are! **What do you dislike about Dialpad Support?** The mute button sticks a little bit. Sometimes it take so long to unmute the phone **What problems is Dialpad Support solving and how is that benefiting you?** I enjoy the prompts to questions the Ai hears from the customers ### 22. Exceptional application with lots and lots of options to get the reports in real time. **Rating:** 5.0/5.0 stars **Reviewed by:** azmath P. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Dialpad Support?** We moved from Talkdesk to Dialpad. Dialpad is more intuitive and supportive especially for the Customer Support team to view and create reports in real time. Creation of reports, viewing the list of available agents. Dashboard Customizations. **What do you dislike about Dialpad Support?** Nothing so far. Everything is so perfect to use and all the things are just in place for you to use it. Especially the Dashboard reports and the download of realtime data in it. I didn't find any flaws or issues with the Dialpad. **What problems is Dialpad Support solving and how is that benefiting you?** Usage of the application is very easy and anyone can be trained quickly on this. One more thing is, this is accessible on any device be it phone, desktop, laptop, windows, linux, mac etcetera. All in all a wonderful product. ### 23. Dialpad has been a very efficient program for communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2023 **What do you like best about Dialpad Support?** Text ability on a computer, very quick when processing calls. **What do you dislike about Dialpad Support?** Sometime if too many calls come in the system may glitch causing a missed call. **What problems is Dialpad Support solving and how is that benefiting you?** This program is near perfect , maybe better functionality when there are 100 plus users. ### 24. I have never had any problems, I like dialpad very much. **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia J. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I always get answers right away when I need them. **What do you dislike about Dialpad Support?** I havnt had any problems as of yet, I dont have any dislikes so far. **What problems is Dialpad Support solving and how is that benefiting you?** Solves technology problems very fast, and I dont need to reach out to anyone else. ### 25. Work Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Dialpad Support?** I love that I can see a transcript during the conversation and go back and view it as well. It helps a ton epsecially with customers that have an accent. **What do you dislike about Dialpad Support?** I haven't come across anything that I dislike yet. **What problems is Dialpad Support solving and how is that benefiting you?** I believe it has made my work flow smoother. I had the app and it's nice that I can walk away from my computer and not have to worry about missing a call. ### 26. Efficient Phone Program **Rating:** 4.0/5.0 stars **Reviewed by:** Abdul P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The transcription feature for the phone calls. **What do you dislike about Dialpad Support?** Difficult to manage contacts once added to the personal list. **What problems is Dialpad Support solving and how is that benefiting you?** Ease of use in communicating with callers and being able to have audio records of the calls. ### 27. Dialpad for work **Rating:** 4.0/5.0 stars **Reviewed by:** Scott R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The fact that I can review calls with ease **What do you dislike about Dialpad Support?** That management cannot track who is sending text messages or not. There should be a report they can run **What problems is Dialpad Support solving and how is that benefiting you?** Being able to multitask ### 28. it's solid but has issues occasionally **Rating:** 4.0/5.0 stars **Reviewed by:** Derek K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Dialpad Support?** It gets me in contact with clients who need my help and that's great. **What do you dislike about Dialpad Support?** It occasionally makes me unavailable for calls with no warning and sometimes that isn't good. The recent interface change doesn't look as good either. **What problems is Dialpad Support solving and how is that benefiting you?** It's getting me in touch with customers who don't know what they're doing thus helping them makes everyone happier. ### 29. Very usefull tool **Rating:** 5.0/5.0 stars **Reviewed by:** Raul M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Dialpad Support?** Has all teh options like a regular phone **What do you dislike about Dialpad Support?** Sometimes the volume goes down but started working good after a few seconds **What problems is Dialpad Support solving and how is that benefiting you?** Helps to solve clients problems ### 30. It is great when it works **Rating:** 2.5/5.0 stars **Reviewed by:** Gabriele O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Records the calls and have transcripts for me **What do you dislike about Dialpad Support?** Always have some type of technical issue **What problems is Dialpad Support solving and how is that benefiting you?** Understanding custoerms and reminiding me to do things during the call ### 31. I use this at work daily and it works well for us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I like the ability to save contacts and mark messages as unread, but sometimes it is slow to load **What do you dislike about Dialpad Support?** just the occaisional slow to load and the launch button is hard for new users to find - I feel it should be at the top somewhere **What problems is Dialpad Support solving and how is that benefiting you?** keeping track of missed calls, making us able to review calls to address issues and research problems. ### 32. I use dial pad daily. Game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Devin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The interface is user friendly. Love that! **What do you dislike about Dialpad Support?** The speed is the only downfall. I wish it was faster **What problems is Dialpad Support solving and how is that benefiting you?** Quickly finding key points in conversation. ### 33. Very Impressed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** It has a great user interface, and works very well with hubspot barring a few minor things. **What do you dislike about Dialpad Support?** My only inconvenience with Dialpad in my job is the inability to use a dialpad extension through hubspot to call and log in the same program. **What problems is Dialpad Support solving and how is that benefiting you?** It is helping me accurately track conversations with customers and have recordings & transcripts to draw information from. ### 34. The Perfect dialer for any contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Luis G. | Business Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dialpad Support?** As a contact center, an essential part for our members is access to information, guidelines, analytics, scripts and rebuttals, the ability to have all those tools in seconds, accurately, and improved, that's something that can't be replaced **What do you dislike about Dialpad Support?** As an AI tool, the setup has a learning curve for the tools, and the data need to be constantly updated for the best ratios and results. I would love to see improvement in the machine learning algorithms for easier detection of trigger words **What problems is Dialpad Support solving and how is that benefiting you?** Scripting and reporting, the 2 essential task in our organization ### 35. Awesome service! **Rating:** 5.0/5.0 stars **Reviewed by:** Reece S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Great dependability and awesome interface! **What do you dislike about Dialpad Support?** Sometimes can have issues searching a number **What problems is Dialpad Support solving and how is that benefiting you?** We can handle thousands of customers very easily ### 36. Useful Functionalities, Slower Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Dialpad Support?** I like that you can review recorded calls and see a transcript of them; it helps a lot with my job. I also really like the ease of use when accepting and transferring calls between others in my organization. **What do you dislike about Dialpad Support?** Dialpad has a harder time keeping up when there are a lot of users, and can load very slowly at times, which can be tedious. It also has more limited 'statuses' than what I am used to, offering mainly basic ones like 'Break', 'Meeting', etc. **What problems is Dialpad Support solving and how is that benefiting you?** It's increased accountability and quality assurance for calls made in the business and provides a detailed breakdown of what went on in a call. also, while slower, Dialpad is much mor e reliable with keeping you connected, and I have had very few technical issues with the system than what we used before. ### 37. Using DP on a daily basis **Rating:** 4.0/5.0 stars **Reviewed by:** Mike H. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I like teh search options in DP. I have to reference my convos on a daily basis, and teh function is great. **What do you dislike about Dialpad Support?** Not a lot to say negatively, but sometimes teh phone does not ring, and then shows a missed call. **What problems is Dialpad Support solving and how is that benefiting you?** We have a lot of employees, so to have one platform for telecommunications is key. ### 38. Dialpad is very user friendly and allows me to measure my teams call metrics. **Rating:** 4.5/5.0 stars **Reviewed by:** Britani G. | Customer Satisfaction Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Dialpad Support?** I like that I can monitor calls with ease and the AI assistant makes pinpointing follow up topics such as empathy statements or unsure. I have even advised my agents to keep the AI active during calls because it gives live friendly reminders to slow down and thinks like that so they can improve actively throughout the calls. **What do you dislike about Dialpad Support?** Sometimes the export feature is a bit wonky. It seems like I have to pull several reports to get metrics rather than being able to see all metrics for one agent to review all areas including availability over the week and daily stats. **What problems is Dialpad Support solving and how is that benefiting you?** Sometimes not all the relevant call records transmit over to salesforce. I can see the agent spoke with the customer through their Dialpad inside Salesforce; however, the record log will not show in Salesforce. ### 39. Think twice before contracting Dialpad **Rating:** 2.5/5.0 stars **Reviewed by:** Yvonne L. | Bilingual Wellness Coordinator I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Dialpad Support?** Very easy to use. The app is simple to use and tracking of calls and stats is a plus. I love the fact that you an see what your place in line is on the call queue is so you always know when your about to receive a call. **What do you dislike about Dialpad Support?** The calls drop, the calls ring and the answer button will not answer. I do not believe that DP has a tech department to reach though, we have to reach out to our contracted tech company to fix issues we have with Dp. **What problems is Dialpad Support solving and how is that benefiting you?** I was told with the dropped calls and the answer button not working when clicked prompted DP to correct the issue. I have had less dropped calls than before, so this is a plus ### 40. Easy calling, everywhere **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I can find any customer/client I need with different ways of searching, it is very easy to modify or add notes to contacts. And dialpad also offers in depth analysis of calls. **What do you dislike about Dialpad Support?** I dont like having to do dispositions after each and every call, it adds an extra step to an already tedious data entry job. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad Ai Contact center helps us contact people all across the nation easily with just a simple search. It helps me be more productive and I can even track analytics of my calls. ### 41. Its good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** I like how everything is displayed on the left side with numbers of messages or calls depending on territories. Calling and texting is pretty easy. **What do you dislike about Dialpad Support?** Sometimes when there are new updates it can be messy to work with since sometimes it doesnt have the correct information. **What problems is Dialpad Support solving and how is that benefiting you?** No problems right now ### 42. The AI has not grabbed onto yet the ability to translate properly. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Dialpad Support?** It is effcient in locating my colleagues. **What do you dislike about Dialpad Support?** The AI is not correct in our speech during calls. This can affect a representative status and create additional work for management by having to listen to the calls. **What problems is Dialpad Support solving and how is that benefiting you?** Lag times have been better. Misrouting is still an issue, ### 43. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Dialpad Support?** Connectionis the most important part of dialpa. **What do you dislike about Dialpad Support?** Nothing is unhelpfull. Everything is perfect. **What problems is Dialpad Support solving and how is that benefiting you?** Communicating with people. ### 44. Dialpad is good application that works well for our organization **Rating:** 5.0/5.0 stars **Reviewed by:** Joe A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Dialpad Support?** It allows me to review previous calls and analytics that is important for our company **What do you dislike about Dialpad Support?** I wish that we could have multiple lines open **What problems is Dialpad Support solving and how is that benefiting you?** Helps with good communication between our customers and our reps ### 45. Dialpad Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Dialpad Support?** I love the ease of Dialpad. Extremely user friendly. **What do you dislike about Dialpad Support?** There seems to be a lag at the begining of calls. **What problems is Dialpad Support solving and how is that benefiting you?** Dialpad makes it convenient and extremely easy to call my customers. ### 46. App is working fine untill it doesnt **Rating:** 2.0/5.0 stars **Reviewed by:** Brian K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Dialpad Support?** Great application when working. Has a friendly interface, calls are clear, and it is easy to work in the application since I work daily with the program. **What do you dislike about Dialpad Support?** The application freezes, and sometimes it takes ages to paste a new number into the call square. Also sometimes dialing new number takes few minutes. **What problems is Dialpad Support solving and how is that benefiting you?** None to be honest. ### 47. So easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara M. | CX Lead of Service Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Dialpad Support?** I love how easy it is to see a full picture of calls for the day. Navigating and setting up the system was also super simple. **What do you dislike about Dialpad Support?** I don't like that I can't drill down call volume by hours open. Its easy math to figure out but that would be helpful as a feature. **What problems is Dialpad Support solving and how is that benefiting you?** It's giving us valuable data about phone conversations that we did not have in previous systems. ### 48. We use Dialpad as our primary business platform for B2C communication. Love the ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Tony A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** Ease of use....platform is easy to navigate and use **What do you dislike about Dialpad Support?** Nothing bad to say about the paltform....works well **What problems is Dialpad Support solving and how is that benefiting you?** Solves all of our communication needs for our business ### 49. Reliable and easy to use, could use a little more robustness on its reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Dialpad Support?** As an admin, DialPad is very intuitive and easy to configure. The interface is user-friendly and the service is reliable. It also integrates seamlessly with Salesforce. **What do you dislike about Dialpad Support?** Dialpad's reporting has room for improvement, there are few customization options and most times you need to export the data to gain additional insight which makes the process of long and cumbersome, however there's a lot of valuable data in there. **What problems is Dialpad Support solving and how is that benefiting you?** We have several contact centers in our organization and Dialpad provides the leadership team with a one-stop platform to measure performance across the board. It also makes is easier for us to support a remote work model with our teams. ### 50. I enjoy it. Very user friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Support?** The most helpful part is when I am on a call and I see it pop up it helps me remeber things to say to a customer! **What do you dislike about Dialpad Support?** The least favorite thing is that the pop up in in the way when i am on the phone, I wish it was in a different spot! **What problems is Dialpad Support solving and how is that benefiting you?** Helps solve customer concern issues. ## Dialpad Support Discussions - [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) - 1 comment, 1 upvote - [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) - 1 comment, 1 upvote - [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) - 1 comment, 1 upvote - [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) - 2 comments, 1 upvote - [What kind of improvements can I see regarding management of accounts?](https://www.g2.com/discussions/31240-what-kind-of-improvements-can-i-see-regarding-management-of-accounts) - 1 comment, 1 upvote - [View Dialpad Support pricing details and edition comparison](https://www.g2.com/products/dialpad-support/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+03%3A43%3A19+-0500&secure%5Bsession_id%5D=9485511d-2428-4cce-ac92-d8dd28e797f4&secure%5Btoken%5D=fd7a171aa33140cd6a8eca4d6e5e10a8f8b4c1429abebecaec83cd3eef6689c1&format=llm_user) ## Dialpad Support Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Dialpad Support Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Mobile SMS **Platform Basics** - Reporting - Dashboard - Performance **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform Content** - Automation - File Sharing - Content Library **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Dialpad Support Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,573 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)