Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
276 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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I like that we cn message and also call out and all the information for the customer is set up under one tab. Great way to look and even search information. Compared to other where the text and cal information is in different locations. Review collected by and hosted on G2.com.
I would like the call centers to search by letter. We have many call centers so scrolling through it make it tricky for us to make sure we are selecting the correct one. Review collected by and hosted on G2.com.
when it works, calls move smoothly and efficiently. AI doesn't do a great job of transcribing, but then, at this point, what AI does? Review collected by and hosted on G2.com.
The desk app, and ESPECIALLY the phone app, radomly will - with no input from anybody - move online folks to offline. PHone does this all the time. Review collected by and hosted on G2.com.
I like that it helps with managing my team of Customer Concern calls. And the dispositions in order to come back and review data Review collected by and hosted on G2.com.
I wish the language/transcripts could tell the difference between Spanish and English Review collected by and hosted on G2.com.
I like that the number I am dialing out from shows at the top of my screen. Review collected by and hosted on G2.com.
Sometimes, when you are wrapping up, another call can slip through. Review collected by and hosted on G2.com.
When I'm on a call, I'm terrible about taking notes. I take them, but reading and understanding what I wrote was a challenge. Te transcriptions completely solved that for me Review collected by and hosted on G2.com.
Sometimes the wrong words are written, but not often. Review collected by and hosted on G2.com.
The Dialpad is an awesome system to handle our work calls communications i dont think anyone can think of a replacement to this amazing APP im really happy with it because its ( Fast - Easy to use - nice layout ) its a very fast and easy to use APP its everything you could wish for in your work . Review collected by and hosted on G2.com.
so far so good its perfect with me no lagging no issues and i hope it remain like this :) Review collected by and hosted on G2.com.
I like that it offers suggestions during the call and a transcript afterwards Review collected by and hosted on G2.com.
Sometimes connections are bad, we can't hear callers, though they can hear us or vice versa. Calls get dropped or dissapear for no reason occasionally. It also doesn't update immediately, sometimes more than one agent can be on the same contact and not know it right away. Review collected by and hosted on G2.com.
