Video Reviews
Dialpad is quick, Efficient and Extremely easy to use.
276 Dialpad Support Reviews
Overall Review Sentiment for Dialpad Support
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I think that it user friendly and very easy to learn Review collected by and hosted on G2.com.
sometimes we do not have the greatest internet connection so we need to rebot our system Review collected by and hosted on G2.com.
I like I can see past calls that I have made during the day. I like that i can text customers back & easily look up their number in the search bar. I think its great that dialpad shows you incoming texts & calls & you can easily look up chat conversations. Review collected by and hosted on G2.com.
-I dont like that it will disconnect my calls.
-I dont like that it will switch me to DND during a call or even when im not actually using the app.
-I dont like that it will connect more than one agent to a call at once. Review collected by and hosted on G2.com.
Easy of seeing who is calling and the ability to transfer calls merge calls. It is way better than software I have used in the past. Review collected by and hosted on G2.com.
The only huge downfall I have with Dialpad is my wireless headphones disconnect a lot. It's not all the time but sometimes several times a day. Review collected by and hosted on G2.com.
I love the new trasncript feature which you can easily go back to and review the recap notes. Review collected by and hosted on G2.com.
Somestimes there is a delay when I speak back in forth with someone. Review collected by and hosted on G2.com.
My favorite little thing about dialpad is that it allows you to organize our different call centers by what we need, sales or service very convenient and reliable. Review collected by and hosted on G2.com.
Sometimes connectivity issues is an issue Review collected by and hosted on G2.com.
The quickness and the way that the Ai Contact Center tries to resolves in an appropriate way. Its is easy to use and very easy to understand. They offer a solution as soon as they can. Review collected by and hosted on G2.com.
There is not much that I have to complain about the Dial Pad Ai Contact Center. One thing that I can probably say about Dial Pad Ai Contact Center is that is should have more color coding the colors make everything look close together. Review collected by and hosted on G2.com.
Is very easy to work on, you can have a very easy customer support. Is very easy to integrate Review collected by and hosted on G2.com.
Currently it sometimes confuse or dont appear a message that has been send by a different person Review collected by and hosted on G2.com.
I love that it is so easy to search up a phone number and immediately be able to call or text, the interface is incredible! Very organized as well, with most recent messages on top of the list Review collected by and hosted on G2.com.
I have not encountered anything that I do not like Review collected by and hosted on G2.com.
I love that supervisors get pinged if there is a certain phrase said or tone of the call. It gives us more eyes on the issues from callers. Review collected by and hosted on G2.com.
I don't love that features we need cost extra. I also don't love that supervisors cannot pull any kind of call for the whole business, not just the call centers they're a part of. Review collected by and hosted on G2.com.
