Dialpad Connect Reviews & Product Details - Page 30

The easy transition between talk and text makes this experience better than others at the same price point. The shared lines are easy to set up and direct as well. Review collected by and hosted on G2.com.

The lack of accessible history by employees, and the inability to connect contacts to specific agents if available. In a small office, this would help immensely. Review collected by and hosted on G2.com.

I really love that I can take a call right on my work laptop. I also love it provides a phone number for me to advertise that isn't my direct cell phone number.

I also really love the fact that your entire communication log is in one place. You don't have to go searching for call dates/times and text messages separately because they are seamlessly integrated. Review collected by and hosted on G2.com.

There isn't anything I do not like. I tell everyone how much I love Dialpad. Review collected by and hosted on G2.com.

Dailpad is useful because I can use my computer as a phone and my private phone w/o using my personal number. Review collected by and hosted on G2.com.

I don't have any dislikes yet. It's very helpful. Review collected by and hosted on G2.com.

It's helpful to read voicemails being scribed, and conversations being recorded. Review collected by and hosted on G2.com.

Its not always acurrate it gets words wrong and mixed up. Review collected by and hosted on G2.com.

Not having to listen to an entire call. And, if a customer quotes something incorrectly, you can go back and see what was said Review collected by and hosted on G2.com.

I do not have any dislikes regarding AI voice Review collected by and hosted on G2.com.

Easy to use, integrates with Dialpad meetings, has a mobile app for the phone, goodd value for the $. Review collected by and hosted on G2.com.

sometimes a delay with calls going through, occasional issues if i dont have dialpad phone open in a separate tab, Review collected by and hosted on G2.com.

Great features, be sure you know what you are getting and the right plan. A little bit of a bait and switch and basic features you would think would be available arent. Review collected by and hosted on G2.com.

Customer service and onboarding could use help. Documentation is ok...could be better. It is not the ordinary phone type system and doesn't always act like other systems. Review collected by and hosted on G2.com.

Easy to use and navigate simple interface that makes it very easy to work upon Review collected by and hosted on G2.com.

I still have not observed any dislikes haven't come across any negative aspects Review collected by and hosted on G2.com.

Ease of use and simplicity. Clean interface Review collected by and hosted on G2.com.

Lately there has been technical issues with the sms messaging.

One cannot make alot of calls before being flagged as spam by the carriers Review collected by and hosted on G2.com.

The service they offer seems ok, i think the product it self is ok, but the people behind it are most likely doing fraud with their sales and false charging cards whenever they feel like it. Review collected by and hosted on G2.com.

I dislike all. I have created an account with dialpad for my business. We used a free trial to see what the products are like etc. We liked it. But since we did not need it atthe time we said we will probably make a purchase later once we started with the work. But these scammers behind this company, after the free trial tried to charge my card for 350 USD??? Even though, even if we used their service our subscription would be 30-35usd per month (I guess they tried to charge me with a yearly subscription). My partner sent them an email telling them not to charge us, because we won't start using the service yet, and expressed concern about them trying to charge USD! They apologized and said they will stop, and they did not know why that happened. From that day Saturday 19th of November up until today 9th of December they have tried to charge my card for 35 USD 65 times!!!!!! 65 times!!!! Even though we sent multiple emails, and some guy Angus with who we communicated said it is handled and it won't be happening anymore, it still kept happening. Luckily I have my card for free trials empty just for these cases. But my bank charged me for each of their attempts 0.4 USD which came up to 26 USD for what??? For them trying to steal money off of my account! I can't understand any business that is doing this and they can't be trusted. I was sure we will use their service (as I said I think it is ok), but doing something like this completely destroys any trust. I believe they try to lure people in with a free subscription, and then just charge you after that right away, no matter if you want to use them or not. But ok, that is one kind of scam. But trying to charge someone's card 65 times after they have complained about this and you said it is resolved, this is something that I have never ever seen I'm my life, and believe it is a crime! not once, twice, 3 times, or five times, 65 times!!!! It is disgrace and someone should take responsibility for this, but since they are scammers, I believe no one really cares about this review. Be very careful if ever considering using this company's services, especially giving them your credit card information! Review collected by and hosted on G2.com.