Dialpad Connect Reviews & Product Details

The software is easy to use and configure. Voice quality is good. Review collected by and hosted on G2.com.

We had issues when we first switched to Dialpad, the sales team had flat out lied in order to get or business, and there was no attempt to honor their promises. We ended up building our own custom integration to make it work with Salesforce. But even substantially worse is the dishonesty and lack of integrity on how they run their business. They require an annual contract. Before the contract was due we were told we could not make any changes until the renewal time. And literally the day after it auto-renewed, we are told that you cannot make changes after renewal, we need to wait until the following year. So you can't believe anything your sales rep or support rep tells you. It turns out, our contract states we can request changes ONLY in the 45 day window prior to renewal. So review your contract, don't listen to your sales rep or your support rep! Review collected by and hosted on G2.com.

The AI-generated transcripts and insights are excellent. I also find the Salesforce integration straightforward and very helpful. Review collected by and hosted on G2.com.

There was a clear lack of implementation and support from their team. When we first adopted Dialpad, our organization was never properly set up, which resulted in low adoption rates and a general dissatisfaction with the product. On top of that, we encountered numerous technical issues. Clients frequently struggled to join Dialpad meetings, and calls would often drop. Service disruptions were also a common occurrence. Review collected by and hosted on G2.com.

The best thing about Dialpad Connect is the seamless integration of its built-in AI. Features like real-time call transcription and AI Recaps (call summaries) are invaluable. They allow me to stay fully focused on the conversation without having to take manual notes, saving a significant amount of time after every call and ensuring no important details are missed. Review collected by and hosted on G2.com.

I sometimes experience minor bugs or inconsistencies with the desktop application, particularly related to notifications or when the application needs to quickly switch between Wi-Fi networks. Occasionally, there is a slight delay in call connection which affects the initial experience. Review collected by and hosted on G2.com.

What I appreciate most about Dialpad Connect is its seamless integration of voice, video, and messaging in one unified platform, which makes communication extremely efficient and straightforward. The user interface is intuitive and easy to navigate, allowing for quick adoption across teams. The call quality is consistently reliable, and the system works well with mobile and desktop devices, making remote collaboration effortless. Additionally, the AI-powered features like real-time transcription and call summaries significantly enhance productivity and follow-up accuracy, which is a big plus for busy professionals. The Customer support is equally helpful in resolving issues swiftly. I use it every day and it is easily implemented. Review collected by and hosted on G2.com.

While Dialpad Connect offers a robust and user-friendly communication platform, there are a few areas where it could improve. Occasionally, the mobile app can experience minor connectivity issues in low-bandwidth environments, which may affect call clarity or message delivery. Some advanced features, such as deep integrations with certain CRM or productivity tools, could be expanded to provide even more seamless workflows. Additionally, customization options for call routing and reporting might benefit from more granular controls to better suit complex organizational needs. Review collected by and hosted on G2.com.

Dialpad Connect is super easy to use and keeps everything in one place — calls, video, messaging, even SMS. I love that I can switch between devices seamlessly and stay connected no matter where I am, which is huge for a team spread across multiple locations. The AI features are surprisingly helpful — it transcribes calls, summarizes meetings, and picks out action items, so I don’t have to spend extra time taking notes. Integrations with other tools we use make it simple to keep everything connected without hopping between apps. Overall, it just makes communication and collaboration smoother and more efficient, which is exactly what our fast-paced, growing team needs. Review collected by and hosted on G2.com.

Honestly, I don’t have any dislikes — Dialpad Connect just works. It keeps all communication in one place, the AI features make calls and meetings more productive, and it’s easy for the whole team to stay connected across locations. It’s reliable, intuitive, and helps us get more done with less hassle. Review collected by and hosted on G2.com.

What I like best about Dialpad Connect is its user-friendly interface, which makes managing calls and messages simple and intuitive. The seamless integration with our CRM has improved our workflow, and the AI-powered features, like real-time transcription and call analytics, help us gain valuable insights and enhance our productivity. The overall reliability and call quality are also top-notch, making it a reliable tool for both remote and in-office communication. Review collected by and hosted on G2.com.

What I dislike about Dialpad Connect is that occasional connectivity issues or delays in call routing can interrupt the workflow, especially during busy hours. Review collected by and hosted on G2.com.

I really like the AI-powered features in Dialpad Connect, particularly the real-time transcription and sentiment analysis. These features provide instant insights during calls, eliminating the need for manual note-taking and enabling proactive customer responses for sales and support teams. Additionally, Dialpad Connect integrates seamlessly with various tools to enhance team workflows in sales, support, and remote collaboration. I also find the initial setup of Dialpad Connect to be remarkably easy, as it typically takes under an hour for most teams with its intuitive dashboard and guided wizards. Review collected by and hosted on G2.com.

Dialpad Connect performs well overall, but some aspects like mobile app notifications and search within long chat histories could be smoother for larger teams. Mobile app notifications could be enhanced with AI-based prioritization that flags urgent calls or messages based on sentiment or keywords, while allowing granular filters to suppress low-priority team updates. Search functionality in chat histories would improve via faster indexing, support for advanced queries like date-specific or sender-based filters, and snippet previews to avoid opening irrelevant threads. Review collected by and hosted on G2.com.

The greatest advantage of Dialpad Connect lies in how it effortlessly combines voice calls, video, messaging, and SMS into a single, unified platform that streamlines communication. It features an easy-to-use interface that teams can adopt quickly, along with dependable call quality on both smartphones and computers. Review collected by and hosted on G2.com.

While Dialpad Connect offers many strong features, users frequently report some challenges. Call quality can sometimes suffer, especially with mobile devices in low-bandwidth conditions, causing dropped calls or one-way audio. Review collected by and hosted on G2.com.

I really like how intuitive and easy to use Dialpad Connect is. The interface is clean and modern, and it integrates well with other tools like Google Workspace, Microsoft 365, and Salesforce. The call quality is usually excellent, and the AI-powered features—like real-time transcription and voicemail-to-text—make communication more efficient. It’s also great that everything is cloud-based, so I can make or receive calls from any device. Review collected by and hosted on G2.com.

While Dialpad Connect is powerful, there are occasional connectivity or sync issues, especially with mobile apps. Some of the more advanced analytics and reporting features can feel limited unless you’re on a higher-tier plan. Also, the initial setup and user management can take some time to configure for larger teams. Review collected by and hosted on G2.com.

I find Dialpad Connect incredibly valuable for my role as an administrative assistant due to its efficiency in handling both incoming and outbound calls with ease. One feature I particularly appreciate is the transcription capability—it automatically types out conversations, which is a lifesaver when callers speak quickly or when I need to refer back to specific details like addresses or ID numbers. The caller ID feature is also beneficial, allowing me to manage calls with customers and vendors more effectively. Call transferring is seamless, making it simple to redistribute calls within the office. Additionally, I love the flexibility provided by the mobile app, which allows me to answer calls from my cellphone if needed. Overall, these features help our business run more efficiently and ensure I can maintain high productivity levels. The initial setup of Dialpad Connect was super easy, which was a great start, and having used it for six months now, I rate it a solid 10 out of 10 in terms of recommending it to others. Review collected by and hosted on G2.com.

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