Dialpad Connect Features
What are the features of Dialpad Connect?
Basic Communication
- Phone Calls
- Instant Messaging
- Conference Calls
- Desk-to-Desk Calls
Advanced Features
- Hold Music
- VOiP Number
Access
- Browser Extension
- Individual Download
Calling
- Record Calls
- Call Types
- Click-to-Call
Contacts
- Personalization
- Information Locater
- Record Prospect Data
Insights
- Daily Summary
Top Rated Dialpad Connect Alternatives
Dialpad Connect Categories on G2
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Basic Communication
Phone Calls | Based on 757 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet. | 92% (Based on 757 reviews) | |
Video Calls | Based on 345 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet. | 83% (Based on 345 reviews) | |
Instant Messaging | Based on 627 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet. | 91% (Based on 627 reviews) | |
Screen Sharing | Based on 344 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet. | 84% (Based on 344 reviews) | |
Conference Calls | Based on 491 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once. | 88% (Based on 491 reviews) | |
Desk-to-Desk Calls | Based on 546 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines. | 92% (Based on 546 reviews) |
Advanced Features
Hold Music | Based on 513 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold. | 88% (Based on 513 reviews) | |
Automated Attendants | Based on 430 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. | 88% (Based on 430 reviews) | |
VOiP Number | Based on 664 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere. | 94% (Based on 664 reviews) |
Access
Software Pairing | Based on 444 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. | 88% (Based on 444 reviews) | |
Browser Extension | Based on 483 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice. | 88% (Based on 483 reviews) | |
Individual Download | Based on 602 Dialpad Connect reviews and verified by the G2 Product R&D team. Requires users download the software on its own. | 91% (Based on 602 reviews) |
Calling
Record Calls | Records calls for future reference. This feature was mentioned in 584 Dialpad Connect reviews. | 90% (Based on 584 reviews) | |
Call Types | Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 614 reviewers of Dialpad Connect have provided feedback on this feature. | 91% (Based on 614 reviews) | |
Click-to-Call | Based on 629 Dialpad Connect reviews. Gathers contacts from integrated tools, allowing users to call with one click. | 91% (Based on 629 reviews) |
Contacts
Personalization | Retains a log of extraneous contact information such as timezone and contact engagement. 626 reviewers of Dialpad Connect have provided feedback on this feature. | 87% (Based on 626 reviews) | |
Information Locater | As reported in 554 Dialpad Connect reviews. Finds and opens saved contact information for reference at the time of a new call. | 86% (Based on 554 reviews) | |
Record Prospect Data | Allows users to denote which contacts they believe are prospective customers. 495 reviewers of Dialpad Connect have provided feedback on this feature. | 85% (Based on 495 reviews) |
Insights
Notes | Allows users to take notes during or after the call for future reference. 471 reviewers of Dialpad Connect have provided feedback on this feature. | 85% (Based on 471 reviews) | |
Daily Summary | Based on 532 Dialpad Connect reviews. Delivers users a daily summary of activity. | 87% (Based on 532 reviews) | |
Sorts Prospects | Organizes contacts based on probability of success. 384 reviewers of Dialpad Connect have provided feedback on this feature. | 83% (Based on 384 reviews) |
Lead Facilitation
Customer-facing Chatbot | Offers a chatbot to initiate and carryout inital conversations with prospects and leads. 17 reviewers of Dialpad Connect have provided feedback on this feature. | 77% (Based on 17 reviews) | |
Lead Qualification | Based on 17 Dialpad Connect reviews. Automatically calculates which leads are the most likely to become a customer. | 72% (Based on 17 reviews) | |
Lead Follow-up | As reported in 17 Dialpad Connect reviews. Automatically contacts all leads. | 77% (Based on 17 reviews) | |
Meeting Scheduling | As reported in 18 Dialpad Connect reviews. Utilizes natural language processing to set up meetings. | 76% (Based on 18 reviews) |
Organization
Opportunity and Pipeline Management | As reported in 17 Dialpad Connect reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 76% (Based on 17 reviews) | |
Data Entry | Automates the entry of collected data. 18 reviewers of Dialpad Connect have provided feedback on this feature. | 87% (Based on 18 reviews) | |
Integrations / APIs | As reported in 17 Dialpad Connect reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | 86% (Based on 17 reviews) |
Performance Analysis
Coaching | Provides real-time coaching to sales representatives. 19 reviewers of Dialpad Connect have provided feedback on this feature. | 79% (Based on 19 reviews) | |
Peformance Tracking | Tracks and analyzes sales representative performance. This feature was mentioned in 19 Dialpad Connect reviews. | 81% (Based on 19 reviews) |
Sales Analysis
ROI Forecasting | Measure return on investment and leverage data to predict profitability of future projects. 17 reviewers of Dialpad Connect have provided feedback on this feature. | 75% (Based on 17 reviews) | |
Sales Forecasting | Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. 17 reviewers of Dialpad Connect have provided feedback on this feature. | 75% (Based on 17 reviews) |
Features
Voicemail to Email | Based on 120 Dialpad Connect reviews and verified by the G2 Product R&D team. Transcribes voice messages to email. | 91% (Based on 120 reviews) | |
File Sharing | As reported in 88 Dialpad Connect reviews. Includes a way to easily share files between users. | 93% (Based on 88 reviews) | |
Voice Conferencing | Based on 111 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences. | 93% (Based on 111 reviews) | |
Video Conferencing | Based on 82 Dialpad Connect reviews and verified by the G2 Product R&D team. Can host video conferences. | 93% (Based on 82 reviews) | |
Conference Transcripts | Based on 97 Dialpad Connect reviews and verified by the G2 Product R&D team. Records and transcribes voice and video conferences. | 88% (Based on 97 reviews) |
Extensions
Tenancy Flexibility | Based on 89 Dialpad Connect reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product. | 88% (Based on 89 reviews) | |
Native VoIP | Based on 95 Dialpad Connect reviews and verified by the G2 Product R&D team. Contains its own IP telephony system. | 92% (Based on 95 reviews) | |
CCaaS Option | Based on 78 Dialpad Connect reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software. | 90% (Based on 78 reviews) |
Feedback Management
Tagging | As reported in 15 Dialpad Connect reviews. Tag content to organize and assign to specific departments or categories | 80% (Based on 15 reviews) | |
Segmentation | Based on 14 Dialpad Connect reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 85% (Based on 14 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. 15 reviewers of Dialpad Connect have provided feedback on this feature. | 86% (Based on 15 reviews) |
Feedback Analysis
Thematic Analysis | As reported in 15 Dialpad Connect reviews. Identifies key phrases, themes, and patterns within a given text | 88% (Based on 15 reviews) | |
Sentiment Analysis | Based on 15 Dialpad Connect reviews. Outputs the sentiment (positive or negative) of a given text | 86% (Based on 15 reviews) | |
NPS/CSAT Scoring | As reported in 14 Dialpad Connect reviews. Measures and reports on NPS, CSAT, or other metrics over time | 83% (Based on 14 reviews) |
Feedback Sources
Online Reviews | Analyzes feedback from online reviews 14 reviewers of Dialpad Connect have provided feedback on this feature. | 83% (Based on 14 reviews) | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools 13 reviewers of Dialpad Connect have provided feedback on this feature. | 81% (Based on 13 reviews) | |
Social Media | Based on 14 Dialpad Connect reviews. Analyzes customer feedback from social media | 77% (Based on 14 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 14 reviewers of Dialpad Connect have provided feedback on this feature. | 87% (Based on 14 reviews) |
