Dialpad Connect Reviews & Product Details - Page 28

I like the integrations the Dialpad allows/has the most. That is the reason we chose them over others. They work well with Salesforce and Outreach and provide great tracking and visibility. Review collected by and hosted on G2.com.

The admin portal/website is clunky, not intuitive, and overall not very user-friendly. Learning how to set things up, get it functioning, and teach your team is hard. Calling and texting are easy to learn; anything advanced is tough. Review collected by and hosted on G2.com.

We've tried developing this technology since 2017. Dialpad AI has helped us immensely with answering customer and prospect questions. Review collected by and hosted on G2.com.

We have yet to experience any issues with the technology. Review collected by and hosted on G2.com.

I like the fact that I can get those notifcations everytime someone is calling my work phone at my computer desk. I also like how easy it is to set a voicemail, and do other small stuff like that. Review collected by and hosted on G2.com.

It was hard to navigate to the OOO voicemail. Review collected by and hosted on G2.com.

So easy to use, one comprehensive phone system that shows you almost everything you need to know with comparable features as all other programs and great value. Review collected by and hosted on G2.com.

There's a few little tools that I would love to have, but I'm sure those will come with time. Review collected by and hosted on G2.com.

Automatic transcription. Although I hope it will quickly be benefiting from some large language model voice to text. If transcripts became reliable enough to use in correspondence, that would probably be helpful. Review collected by and hosted on G2.com.

Dropped calls and unreliable quality. Especially unreliable quality when using the Poly Voyager Focus UC. Problems existed before any attempt to use wireless, they just got much worse. Review collected by and hosted on G2.com.

I like the layout, transcripts, and how it syncs up with sales force. Ultimately, I think it is a well built piece of software and helps me as a manager to see the larger picture. Review collected by and hosted on G2.com.

I wish you. could see each rep who has called a client. With Talkdesk, I could look up a phone number and see every rep who had called, left a vm, answered a live call etc. It gave me a lot of information all in one place. I also liked that I could see if someone was currently on a call. Review collected by and hosted on G2.com.

The user interface is simple to understand, and a Quick Start Guide is ready upon download. Our customer service agents are able to make and receive calls and texts. Call recording helps agents reference past conversations. Adding recorded calls to a playlist is helpful for training purposes. Review collected by and hosted on G2.com.

I am confused about call routing. I was able to set up a phone tree, but I am curious how our "main line," and "departments" are attached to the same phone number. I find that transferred calls drop fairly often and it's hard to discern why this happens. Review collected by and hosted on G2.com.

Dialpad Talk has been a crucial component in supporting the smooth functioning of our business operations for several years now. The platform efficiently directs incoming calls to the appropriate department, facilitating quick and effective communication. It acts as a collaborative tool for our internal team, enabling seamless coordination and effective decision-making. Overall, Dialpad Talk plays a vital role in streamlining our communication processes and ensuring the efficient functioning of our business. Review collected by and hosted on G2.com.

The system would benefit from creating more intention behind the customization of your voicemail. I would ask that they look into providing a custom vm as a future feature. Review collected by and hosted on G2.com.

We have used DialPad for a number of years as our "office phone" and it has been really wonderful to be able to access this phone from anywhere on any device. We have 3 employees that are constantly on DialPad and can simultaneously use the app from 3 different places in the world and we really appreciate that about this app. Review collected by and hosted on G2.com.

I do not appreciate the "departments" tab and I have yet to find a way to disable that. For some reason, all of our incoming calls are filed in a separate place from incoming calls. Review collected by and hosted on G2.com.

Centralized voip system, cost bundled into one monthly amount - not per call, flexibility and performance, were able to setup our own IVRs which are quite complicated. Review collected by and hosted on G2.com.

Phone systems dropped calls, some issues with call tree setup and training, the IVR is quite complex and limited at the same time, the software usablility is not great, can't see your numbers and it needs to be simplified. Review collected by and hosted on G2.com.