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1,861 Dialpad Connect Reviews
Overall Review Sentiment for Dialpad Connect
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One platform for every coordination through calls, VM's, text messages etc. Review collected by and hosted on G2.com.
It will not on low internet and sometimes call drop issue. Review collected by and hosted on G2.com.
Dialpad is a reasonably priced solution that allows our small business to appear larger than we are. It's easy to issue local cell phone numbers to employees, and the app will enable them to set availability. Super easy to use, and I love the cross-platform compatibility. Review collected by and hosted on G2.com.
I wish that the integrations were included at the lower price point. There's a lot more functionality, but it gets substantially more costly to upgrade to the pro version. I really would love to be able to sync with Hubspot, but the added cost is restrictive. Review collected by and hosted on G2.com.
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Almost all the tools and functions are good. I like how fast it works Review collected by and hosted on G2.com.
Sometimes the transcript tools gets crazy and you're not able to understand clearly. So in that cases is better to pay attention to what you're listening to rather than use the tool. Sometimes the app shows up messages already seen. Review collected by and hosted on G2.com.
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I like that I can count on Dialpad to provide me a quality service with the features that I need to operate my business successfully. For example, call logs, texting, calling through my cell phone and computer. Review collected by and hosted on G2.com.
The only thing I dislike about Dialpad is the price. Review collected by and hosted on G2.com.
Because of the nature of my business, I need to be connected to my business telephone line at all times. With the computer app and cell phone app I can get calls any time anywhere and that includes my work text messages and transcribed voicemail. Review collected by and hosted on G2.com.
To be honest, once you learn how to use it there is nothing to dislike. I would like a better way to create an auto attendant for call routing to other people when our main number is called. Review collected by and hosted on G2.com.
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I like that recording of each phone call. The call history is also great too and the tracking of emails as well. All great features of the application. Review collected by and hosted on G2.com.
I don't understand why there's a memo like entry after recording who I've spoken to. It's seems redundant. Sometimes the connection gets dropped, or there's a delay in the conversation, which sometimes makes it a little bit frustrating. Review collected by and hosted on G2.com.
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We enjoy the ability to have all customer interactions in one dashboard and the ability to monitor staff interactions with clients as well as review transcriptions and recordings easily. Review collected by and hosted on G2.com.
We are slightly let down by the inability to receive push notifications for our main office line on the desktop / mobile devices as this is the line that we primarily use for all communications. I would be such a relief if DialPad added push notifications for mainline text messages and maybe even a reminder notification if communications accidentally dont get responded to within a period of time. Review collected by and hosted on G2.com.