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Dialpad Connect Reviews & Product Details - Page 22

Dialpad Connect Overview

What is Dialpad Connect?

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any device. With Dialpad Connect, you can: - Unify all communications on one platform - Facilitate secure collaboration globally - Equip your team with time-saving Ai tools - Keep employees focused with Ai Recaps automated meeting summaries - Easily revisit key conversations - Simplify workflows with Dialpad integrations

Dialpad Connect Details
Product Website
Languages Supported
English, Japanese
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Connect can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.


Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Sarah R.
SR
Overview Provided by:

Recent Dialpad Connect Reviews

Brian C.
BC
Brian C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Works well for calls, SMS setup is a pain"
Calls come through clear, app works really well, AI features are clutch
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Feature Rich to Support Diverse Business Communications Needs"
There are many things to like about this service, such as: 1. Ability to use existing employee's phones, tablets and computers to leverage this se...
MD
Michael D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad has been a great experience!"
I really like the way that messaging is organized in the app, also it has dark mode now.
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1 person requested security information

Dialpad Connect Media

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Video Reviews

1,861 Dialpad Connect Reviews

4.4 out of 5
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1,861 Dialpad Connect Reviews
4.4 out of 5
1,861 Dialpad Connect Reviews
4.4 out of 5

Dialpad Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
NP
Senior Technical Recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

One platform for every coordination through calls, VM's, text messages etc. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

It will not on low internet and sometimes call drop issue. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It's good for frequent calling and messages in recruitment industry. Review collected by and hosted on G2.com.

MC
Managing Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad is a reasonably priced solution that allows our small business to appear larger than we are. It's easy to issue local cell phone numbers to employees, and the app will enable them to set availability. Super easy to use, and I love the cross-platform compatibility. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I wish that the integrations were included at the lower price point. There's a lot more functionality, but it gets substantially more costly to upgrade to the pro version. I really would love to be able to sync with Hubspot, but the added cost is restrictive. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Super easy to use tool for remote and field workers, we are able to protect employees personal cell phone numbers without incurring the expense of cell phone plans and devices. Employees love it because they don't have to carry more than one phone with them. Review collected by and hosted on G2.com.

Diego F.
DF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Almost all the tools and functions are good. I like how fast it works Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes the transcript tools gets crazy and you're not able to understand clearly. So in that cases is better to pay attention to what you're listening to rather than use the tool. Sometimes the app shows up messages already seen. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I speak to people every day. It is a great tool to get conversations via text message and calling. Review collected by and hosted on G2.com.

Teja T.
TT
Legal
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

The whole system is very easy and useful Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

nothing. i think it is a great system to use Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Communication with files and uploading documents for the lawyer to review Review collected by and hosted on G2.com.

Candice M.
CM
Regional Scheduler
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I like that I can count on Dialpad to provide me a quality service with the features that I need to operate my business successfully. For example, call logs, texting, calling through my cell phone and computer. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The only thing I dislike about Dialpad is the price. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I have used other VoIP services and they were unreliable and dropped calls frequently. With Dialpad I have not dropped a call yet and I live in a very rural area. Dialpad allows me to track who I have called, when I called them, if a message was left, any inbound calls, etc. It also allows me to have my cell phone close by as my work phone but turn off the work number when my work hours are over. Review collected by and hosted on G2.com.

AM
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Because of the nature of my business, I need to be connected to my business telephone line at all times. With the computer app and cell phone app I can get calls any time anywhere and that includes my work text messages and transcribed voicemail. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

To be honest, once you learn how to use it there is nothing to dislike. I would like a better way to create an auto attendant for call routing to other people when our main number is called. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad Talk is keep my personal life separate from my business life without any extra effort on my part. I know when my phone rings that the call is business related and I can answer accordingly keeping me sounding professional to my customers. Review collected by and hosted on G2.com.

Ruben C.
RC
Public Adjuster's assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I can contact all my clients by calls or texts anywhere they are. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

They need to adjustt the transcrip mode. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Needs recognize the headset or headphones automatically, I have to look each time that I conect them to the laptop because the clients can't hear me. Review collected by and hosted on G2.com.

Kurt M.
KM
E-Commerce Business Relationship Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

I like that recording of each phone call. The call history is also great too and the tracking of emails as well. All great features of the application. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I don't understand why there's a memo like entry after recording who I've spoken to. It's seems redundant. Sometimes the connection gets dropped, or there's a delay in the conversation, which sometimes makes it a little bit frustrating. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It's a great utility to record phone calls and improve the sales conversation. Review collected by and hosted on G2.com.

Nitin G.
NG
Lead Technical Recruiter
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

Dark Mode implementation with call and text clear connectivity Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Call drop issues before connecting sometimes Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Good network connectivity on call/messages with AI transcripted VM's in real time. Review collected by and hosted on G2.com.

SR
owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

We enjoy the ability to have all customer interactions in one dashboard and the ability to monitor staff interactions with clients as well as review transcriptions and recordings easily. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

We are slightly let down by the inability to receive push notifications for our main office line on the desktop / mobile devices as this is the line that we primarily use for all communications. I would be such a relief if DialPad added push notifications for mainline text messages and maybe even a reminder notification if communications accidentally dont get responded to within a period of time. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

dial pad solves all of our customer communication problems, allowing me and the team to seamlessly cross-communicate with the same customers within the same thread. Review collected by and hosted on G2.com.