Dialpad Connect Reviews & Product Details - Page 16

When we joined Dialpad 12 months ago we loved the ease of setup and support was absolutely fantastic. Overall, it used to be a fantastic service. Review collected by and hosted on G2.com.

As of the 1st of August, Dialpad has started charging us for every single inbound call we receive. There was no notice that this change would be occurring and I have received nothing to tell me what these call rates are. Our annual expense of $720 has now blown out to about $5,000. That's a 7-times increase. Overnight with no notice. And don't try to get a response from support anymore. You won't get one. I submitted multiple tickets recently and have not had a response to any of them. Review collected by and hosted on G2.com.

It's very easy to keep a recording of every conversation or text message that I exchange with customers. It's also very easy to review all calls and texts. Pictures and videos come through easily. Review collected by and hosted on G2.com.

Sometimes the phone number that I use comes up as a strange number on our customers' Caller ID and people won't answer my calls. Sometimes the Dialpad freezes on me, but not very often. Review collected by and hosted on G2.com.

Call analitics and integration with SalesForce. Review collected by and hosted on G2.com.

At this point I cant give many objections. I have been using it a few different ways latley and hopefully I can give more feedback at that point. Review collected by and hosted on G2.com.

VOICE TRANSCRIPTION ,CALL ANALYTICS, AND CALL HISTORY. THE SYSTEM IS EASY TO USE AND UNDERSTAND. Review collected by and hosted on G2.com.

I HAVE NO NEGATIVE REVIEWS ABOUT DIALPAD VOICE. Review collected by and hosted on G2.com.

AI is beneficial as it help us in word predictions and makes our process easy as it predicts the words by itself. if in case we miss anything, it will show us. Review collected by and hosted on G2.com.

sometimes echo issue we face and sometimes call gets disconnected Review collected by and hosted on G2.com.

As a daily user, I like thier interface the most because it's modern, sleek and very easy to navigate. Whether starting meetings or calls, everything is just a click away. I also like the ability to receive business calls on my mobile using any Wi-Fi or data connection with high-quality sound. Review collected by and hosted on G2.com.

We found nothing to dislike about Dialpad. We highly recommend this to anyone for business and personal use. Review collected by and hosted on G2.com.

The most significant upside is having video recordings and dictation all in one place. Review collected by and hosted on G2.com.

This company's performance has been highly unsatisfactory, ranking it among the worst in my experience. Despite assuring us of free SMS to Canada and USA during the duration of our contract, they abruptly began charging us. Obtaining the promised services has been an ongoing battle, as their sales team initially made extravagant promises. The presence of hidden fees adds to the complications, making it financially burdensome. Communicating with their customer service is nothing short of a mockery. I endured a 30-minute wait on hold, only to be neglected by the agent, who failed to check in with me even once. When attempting to cancel our services, we were merely transferred to an answering machine, further exemplifying their lack of commitment to customer satisfaction.

Their software proves to be plagued with significant issues, particularly for medium-sized contact centers. Multiple contacts with the same number can be created, resulting in chaotic and disorganized records. Merging these contacts is not an option, and there is no functionality to add a number to a Do Not Call (DNC) list. Furthermore, managing multiple contact centers becomes an arduous task due to the absence of a consolidated view, forcing users to navigate between multiple screens to access queues. Timekeeping for agents is also disorganized, with a messy system that requires additional upsells to another company, incurring an extra charge of $30 per seat. Real-time statistics per agent are inaccessible, as generating a report necessitates a 24-hour wait. The software's numerous flaws, such as these, contribute to daily frustrations and difficulties. It is evident that the software is being developed by individuals lacking firsthand experience in call center management. Review collected by and hosted on G2.com.

It seems to be very stable and as it is on 24/7 in our company, I appreciate the robust nature of the application. I also really like the Find-Me-Follow-Me functionality. Review collected by and hosted on G2.com.

The AI sometimes holds things up in a conversation and it is hard to stop globally but can be done per call. That said, it works, but I never need it for my business. Review collected by and hosted on G2.com.

Dialpad voice is incredibly easy to navigate settings, install the App on your phone as well as using the desktop. Syncs well and sounds great too. The voicemail translation is usually spot-on, and I like how it emails you the transcription as well as provides it on screen as well. Review collected by and hosted on G2.com.

I can't think of a single thing that I dislike about Dialpad. Review collected by and hosted on G2.com.

you can call all over the world with interenet. Review collected by and hosted on G2.com.

Voice quality breaks couple of time in a week. Review collected by and hosted on G2.com.