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Dialpad Connect Reviews & Product Details - Page 15

Dialpad Connect Overview

What is Dialpad Connect?

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any device. With Dialpad Connect, you can: - Unify all communications on one platform - Facilitate secure collaboration globally - Equip your team with time-saving Ai tools - Keep employees focused with Ai Recaps automated meeting summaries - Easily revisit key conversations - Simplify workflows with Dialpad integrations

Dialpad Connect Details
Product Website
Languages Supported
English, Japanese
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Connect can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.


Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Sarah R.
SR
Overview Provided by:

Recent Dialpad Connect Reviews

Brian C.
BC
Brian C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Works well for calls, SMS setup is a pain"
Calls come through clear, app works really well, AI features are clutch
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Feature Rich to Support Diverse Business Communications Needs"
There are many things to like about this service, such as: 1. Ability to use existing employee's phones, tablets and computers to leverage this se...
MD
Michael D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad has been a great experience!"
I really like the way that messaging is organized in the app, also it has dark mode now.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Dialpad Connect Media

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Video Reviews

1,861 Dialpad Connect Reviews

4.4 out of 5
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1,861 Dialpad Connect Reviews
4.4 out of 5
1,861 Dialpad Connect Reviews
4.4 out of 5

Dialpad Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Paul A.
PA
Owner/Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Dialpad Connect?

Seemless setup, easy to use, reliable. Basically a one stop shop if you need a VOIP solution. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Honestly, I've yet to find anything that I don't like. I had a very specific need and Dialpad ticked all the boxes. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Connect:

I needed a VOIP solution that worked with a Polycom phone. This solution met my needs. I also like the iOS apps so even if I'm out and about, people can reach me on my 'office' number. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I inherited a Polycom voice phone from a previous job and enjoyed using it instead of my cell phone. I repurposed the phone with a Dialpad account and it has worked flawlessly since. Review collected by and hosted on G2.com.

Jesus G.
JG
Information Security Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Dialpad Connect?

It's very innovative and stable, haven't ran into any issues with the software. Has many features and it is constantly trying new things. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I have not ran into any issues with dialpad Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad is replacing an old VoIP system and bringing new features Review collected by and hosted on G2.com.

Ben  C.
BC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I have been using Dialpad for my freelance business, and it has been extremely helpful in transcribing voicemail and has been very effecient to use, with out worrying that I miss any voicemail. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

None that I know of, at the moment Dial pad Ai voice has been nothing but helpful in accomodating mutliple connections on dial pad and in searching contacts just by typing in a couple of numbers. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad has been effecient to use especially on my desk top, it has amazing connectivity, and I can rely on dialpad Ai voice to never miss a voicemail, it transcribes it into text for me to review later. Review collected by and hosted on G2.com.

AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I interact with an average of 70 customers daily. I'd never be able to do that without Dialpad. Even better, if I forget some small tidbit of information that I REALLY need, I can go search through EVERY one of my communications until I find it. Incredibly useful from head to toe. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

The iPhone app could be a little better. I find that 2/3rds of the time, sometimes more, I just can't answer an incoming call from my phone. The app is just not as reliable as I'd like. If I didn't have a desk phone, I'd likely have a lot of problems. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Customer acquisition and capturing. Review collected by and hosted on G2.com.

RS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dialpad Connect?

It's very amazing and smooth application very easy to understand other country axcent beacuse AI voice present all script in the front of your screen and you can also read your script also. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Nowadays there is some problem for the ringing and connecting to eacother Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I loved the script function and very smooth to connect each other and you can easy understand the other country language through script I am using it and very happy with it I refer to my colleagues also. Review collected by and hosted on G2.com.

Todd R.
TR
Business Development / Client Success Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

I like that it rings on both my computer and my cell phone, and I can call out from either one. I also like that it tracks our calls in one easy app, and records and transcribes calls as well. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

It seems that I have to sign out and sign back into the app every time I connect my Bluetooth device, but that is probably a device issue and not a Dialpad issue. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Our company decided to go without a receptionist, so Dialpad has been a great asset in routing our phone calls to the correct department, and getting sales calls forwarded to our sales team. Review collected by and hosted on G2.com.

Dharmaraja K.
DK
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Excellent application, I am working in staffing working with and connecting business partners and connect easily and share my experience to my friend about the Dial pad Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

If I talk about my dislike for dial pad . one is two issues facing call drop while calling the consultant but honestly said dial pad it is an awesome experience in my life compared then other tools Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

The dial pad is solving many of the problems connecting the consultant in different countries and minimizing the problem. Dial pad Ai is new technology. it is awesome Review collected by and hosted on G2.com.

Jay L.
JL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

It has an economic and technical advantage over landlines and cell phones.

It has a transcription service likely to improve.

If Voice Over Internet Protocol has a purpose, then the implementation is part of what will make dialpad an essential productivity tool if it is not already essential. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Human support seems to be drying up. This is not a finished product, nor is it likely to become such. There will always be people who need human help with technology, no matter how simple and intuitive you make the interface. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It is not good enough at transcription to solve problems in any reliable way, although the action summary is excellent. I am not a good judge of my productivity. Having an exact caller id, however, will likely benefit me in the future. Review collected by and hosted on G2.com.

Astrea N.
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I find Dialpad Ai Voce to be very practical and efficient! We can monitor each of our team members and their metrics are very functional and revealing. I totally recommend! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I think the design and layout could be more intuitive and user friendly, aslo improve the looks to make it less institutional and more zen-like, if you know what I mean. We need more of that in offices! Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

We can keep track of communication with our clients and the person who took care of that interaction, thus know what to improve for the next time. In formation provided is clear and sufficient. Review collected by and hosted on G2.com.

Neeraj  K.
NK
Team Lead Recruitment
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Dialpad Connect?

One of the best tool to contact my connections through Dialpad, i have been using since two years and the best part is they give the automated script where we can easily understand the conversation. I would higly recomend this tool to my other colleages as they are working in different organization . Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

nothing to dislike about this tool all good Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

it solve everything to easliy convey your message , It help us to understand the messages and all conversation which is very beneficial in my work envioroment also help to solve communication problem . Review collected by and hosted on G2.com.