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Dialpad Connect Reviews & Product Details - Page 13

Dialpad Connect Overview

What is Dialpad Connect?

Dialpad brings all business conversations together in a single, Ai-powered cloud platform that automates routine tasks, streamlines workflows, and helps teams stay productive from anywhere, on any device. With Dialpad Connect, you can: - Unify all communications on one platform - Facilitate secure collaboration globally - Equip your team with time-saving Ai tools - Keep employees focused with Ai Recaps automated meeting summaries - Easily revisit key conversations - Simplify workflows with Dialpad integrations

Dialpad Connect Details
Product Website
Languages Supported
English, Japanese
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Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

How do you position yourself against your competitors?

Dialpad is:

Accessible and affordable for all
Smaller businesses, previously plagued by the burden of rate limits, massive compute power, and high costs, can now instantly unlock the power of Dialpad Ai.

Easy to set up, compliant, and secure
Dialpad Connect can be set up in minutes, comply with communications regulations, and are protected by enterprise-grade security.

Committed to non-stop Ai innovation
Dialpad develops Ai-powered solutions for all industries, including sales, support, and recruiting teams with a growing list of Ai features.


Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,382 employees on LinkedIn®
Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.


Sarah R.
SR
Overview Provided by:

Recent Dialpad Connect Reviews

Brian C.
BC
Brian C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Works well for calls, SMS setup is a pain"
Calls come through clear, app works really well, AI features are clutch
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Feature Rich to Support Diverse Business Communications Needs"
There are many things to like about this service, such as: 1. Ability to use existing employee's phones, tablets and computers to leverage this se...
MD
Michael D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Dialpad has been a great experience!"
I really like the way that messaging is organized in the app, also it has dark mode now.
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

Dialpad Connect Media

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Video Reviews

1,861 Dialpad Connect Reviews

4.4 out of 5
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1,861 Dialpad Connect Reviews
4.4 out of 5
1,861 Dialpad Connect Reviews
4.4 out of 5

Dialpad Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Dialpad ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Erica D.
ED
Pharmacy liaison
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

We use Dialpad to call our patients and it is super helpful to be able to look back on the calls sometimes, to go over what was talked about. Sometimes I'll look back for a specific comment/date we discussed. It is not perfect, but its close enough. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I have not seen many downsides yet because I only use Ai Voice as a tool. Sometimes the app will Glitch with the Ai pop up on my screen and the ID notification won't pop up, but that's not on the Ai. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It will prove that I actually have a conversation with someone, and if I need to pull an exact quote I can copy and paste it into the appropraite documents. It's a good tool. Review collected by and hosted on G2.com.

Verified User in Judiciary
AJ
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I like the website and integrations available. If I were to only use their website to make and receive calls I would be a very happy customer. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Desk phone support isn't first priority for Dialpad. They have better strengths elsewhere. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Making easier to tell what people are saying. Review collected by and hosted on G2.com.

Chris  F.
CF
Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

the ability to add dialpad to your desktop and phone makes it a very valuable tool for someone who needs to make and receive calls on the go. I bascially could not do my job without it! Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I am very happy overall with the performance and quality of dial pad as a phone system for our team. I also appreciated the visual transcript to help with reviews Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

The ability to go back and view transcripts of calls has been invaluable for our team and makes clarity of conversation a non issue. It has also been a game changer when needing to catch up on previous details from conversations Review collected by and hosted on G2.com.

Francisco M.
FM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Dialpad Connect?

No longer need to take dictation of what customers are saying. Simple to use and seamless to integrate. I use it every day. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Only supports english language, though it would be amazing it more languages were added. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Keeping track of customer conversations, needs and wants. Itemizing lists of action to take after the call is completed. Review collected by and hosted on G2.com.

Anjali K.
AK
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

With the help of this voip service I can easily connect to my cleints from different regions. The transscript feature helped me to understand different languages. Easy to use and understand my clients requirements in own language. As Dailpad AI voice has all the features like testing, calling, video confrenceing. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes I faced the issue of call dropping. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

It helped me alot to understand my clients requirements through transript feature and due to that it saved my lot of time. Review collected by and hosted on G2.com.

John S.
JS
Copy Editor
Writing and Editing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

The Dialpad Ai offers one of the most user-friendly interfaces among its competitors. It allows us to talk to our clients without any breakage or distortion in the line. The standout feature of Dialpad is its Voice Intelligence (VI), as it transcribes and analyzes calls automatically. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I believe there is nothing to hate about Dialpad, although their customer support should be more active. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad helped us solve the most significant problem as our company was facing high pricing using different softphones; however, Dialpad provides the most reasonable pricing packages. It offers multiple communication tools to robust our sales, including team text messaging, call recording, and call transcripts. It is also free for US and Canadian regions and is exceptionally feasible for our company. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Can see my coworkers are available or not. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

There isn't anything I have run into that is problomatic Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Helping me to be more efficient and not worry about calls that must be recorded. Review collected by and hosted on G2.com.

JK
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

Dialpad AI Voice has amazing transcript feature. When we are talking to any person over dialpad that person voice script showing on the screen so its very easy to understand their accent. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

Sometimes we don't get ring when we call to other person and sometimes we are facing an issue connect the call. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Dialpad shows script on the screen when we are talking with anyone its very easy to understand their language. Its also shows our voice script. I am very happy with this feature and I refferd to my collegue. Review collected by and hosted on G2.com.

Nathan N.
NN
Desk adjuster
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Dialpad Connect?

I like the features and interface of dial-pad the most. It is very easy to navigate through and use.Dialpad has been a smooth program I have not had any technical issues. It is very user-friendly and has a lot of cool features. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

I did not have any issues with dialpad. It has worked well for me in the last few months I have been using it. It is easy to navigate and has good quality connection when calling. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

I have not used the dialpad AI voice because I have not had any issues with dialpad to use it for. I will continue navigating it on my own as I did not need to AI tool. Review collected by and hosted on G2.com.

Jose  M.
M
Business Development Representative
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Dialpad Connect?

The best, in my opinion, is that it is very reliable, and also it has an app that I can use on the computer, phone, and mobile devices. Basically, my business is near me at all times. I have used some other Apps like GrassHopper and Zoiper, this is by far the best. You guys have an amicable user interface that is easy to manage and a friendly user. In comparison to all the other dial apps, I have work in the past you guys are by far the best I like that you guys are on my phone send email notifications and keep my report handly at all times. Keep doing this great job you always do and I will keep recommending people to use it for personal or business-related, I have told all my friends about you guys and they love it as well. Review collected by and hosted on G2.com.

What do you dislike about Dialpad Connect?

In my personal opinion. the only thing I don't like is that for my work habits I need to change phone numbers and area codes from 3 to 5 times per day and that I can not manage to send text messages from the same number without having to with users. I like the fact I can control my dial and it send me the reports daily monthly yearly etc. by far the best. Review collected by and hosted on G2.com.

Recommendations to others considering Dialpad Connect:

Use it is very simple, you can keep control of all your calls save contact send text messages and phone calls. You will love it. Review collected by and hosted on G2.com.

What problems is Dialpad Connect solving and how is that benefiting you?

Multiple phone calls able to connect a 3-way call without placing a member on hold. I personally liked the reporting previous interface you guys had, I don't think is negative but in my opinion, it was more clear to understand. Review collected by and hosted on G2.com.