Dialpad Connect Reviews & Product Details - Page 11

There are many "likes" - top 5 for me are (and in no particular order): 1) Clarity of speech with the person on the other side is in the same room, 2) The AI dictation which makes it easier for me to copy and add to my business notes section for another reference just in case I missed something, 3) Generously priced as compared to others I have investigated, 4) the recording feature to reference back via the website, and . . . 5) the "Hold Music" for a video meeting - someone needs to sign that guy! Review collected by and hosted on G2.com.

While I am a consistent fan and not disappointed, my 3 main observations of features that I think are weak: 1) The user interface seems plain and not consistent with all of the top features. It seems like you have to navigate a bit more to find your contacts or maybe a favorites folder would be good to reference back to similar to categories kind of thing or tags. So for example, if I were to go onto the platform, it would be nice to have an interface that would perhaps have folders kind fo similar to Outlook to where if I am working on a particular project, nthen those people would associated in that folder mto more quickly reference. My CRM (ATS) does that as well. With Dialpad, there are a few more steps that I have to go through to what I need to find which is fine, but the navigation is longer. 2) . . . I really can't think of anything else - just the user friendly interface in your face dashboard or however. I have it envisioned in my head what I think might be user friendly for quick access because many of the applications that I use are that way - several ways to find the same thing versus just a search bar. Not really a criticism just in general, but it would be nice and I could see paying more for a more advanced interface. Review collected by and hosted on G2.com.

This Application is very good for calling and connecting to bussiness partnes very easly. Dialpad AI is very good and its helping us to understand other person accent easly on call. When we call AI shows transcript on our screen to better understanding. Review collected by and hosted on G2.com.

Dialapd AI Voice has very less dislike becouse Sometimes we never get ring when we try to connect other person. Review collected by and hosted on G2.com.

I like how fluid everything is and that I can access calls through my laptop, iPad, or cell phone. Everything is one organized place. Review collected by and hosted on G2.com.

I absolutely dispised the setup and dealing with sales. I was sold one thing, but wasn't told there would be additional costs. So I was very upset about that part. The initial setup was horrendous. However, Ausin came in and saved the day. Absolutely top notch. Review collected by and hosted on G2.com.

Dialpad AI Voice has become a necessary part of keeping track of not only who I talked to, but the conversation itself. I particulary rely on the summary and suggested agenda items to follow-up on, when planning my schedule and tracking my time. Copying the link to the transcript to the file also allows other team members to stay up to date. Review collected by and hosted on G2.com.

As with all voice-to-text agents, speaking clearly and enunciating well is imperative to capturing the actual conversation. The misspellings of names and places are to be expected, but improving Dialpad AI Voice's comprehension of actual language would be greatly appreciated. Review collected by and hosted on G2.com.

As a hearing impaired person, the functionality that DialPad provides (live transcripts, emails, etc.) help take away some of the issues I have with a standard phone system. Before getting DialPad, I was very hesitate to answer the phone, as I knew I would miss a great deal of what was being said, and have to have the caller repeat things constantly. Now that has all changed! Review collected by and hosted on G2.com.

sometimes the transciption is not available as fast as I need it. Review collected by and hosted on G2.com.

I have been using Dialpad for several years as our corporate phone solution and I love using it. It is intuitive and easy to use interface. The features I use is voice calling, voicemail transcription to text, texting mobile users, call merging/conferencing, call forwarding. I have not had any problems with it so never needed support. Review collected by and hosted on G2.com.

I have not had issues with it to mention. Review collected by and hosted on G2.com.

I like the convenience and comfort it offers compared to others. It's very user-friendly and their support team is awesome! So much better than competitors. Simply amazing! Review collected by and hosted on G2.com.

Rare instances that you need to check your user settings more than once. Sometimes I don't get any incoming calls because I was not aware I have one since I was not getting notified. Review collected by and hosted on G2.com.

Very easy to use and switch between devices. Call forwarding and admin control is easy. Great Integration with Salesforce Review collected by and hosted on G2.com.

AI is not very good yet with transcription Review collected by and hosted on G2.com.

It translates my meeting on real time basis.

It is very easy to use.

We mainly use it for calling your customers all across the USA.

It is easy to integrate. Review collected by and hosted on G2.com.

The Analytic Data takes too much time to laod.

And sometime the call connections are not great.

Not very Customizable. Review collected by and hosted on G2.com.

I love several features: Screensharing during the call, transcripts, reliable Salesforce integration, and comprehensive phone app with carrier connectivity. Review collected by and hosted on G2.com.

Support can be tricky to obtain at time, set up can be a bit confusing with where things are found in the submenus, incomplete features unless you upgrade to higher packages. Review collected by and hosted on G2.com.