Dialpad is far more convenient than a traditional phone system.
It's nice people from home or on the road can answer calls without having to deal with VPNs or any other road blocks.
I write software against the Dialpad API and it's been incredibly useful for our business model.
I like that they are constantly making improvements and do seem to listen to our feedback. Review collected by and hosted on G2.com.
I dislike the lack of fine grain control, I'm not sure why I don't have access to shut off robot voices across the board, or disable hold music (which will play by default instead of a ringtone, which confuses callers). Some of the things we have to make support requests for are odd, but we do get help quickly usually. I also get conflicting answers from support reps for the same question, for instance, I've set up 4-5 offices at this point for sister companies and every time I have to make a ticket to get rid of the robot voice and hold music. One rep immediately fixed it during a chat, but the last one I talked to this week told me that it was impossible and I had to wait for them to elevate the ticket to get it fixed. I'm not sure if that's an internal training issue?
I also wish there was different ring tones for different departments or offices, controlled at the account level. We have employees working across different Dialpad offices (for different websites) so they have to answer the phone a different way depending on the department that rings, it would be great if they got an audio indicator of which office was ringing.
Some of the overrides are non-intuitive - I wish I could set 17 seconds ring time for every employee across the board, I have to rely on asking each person to set that themselves, or spend hours proxying into each account.
I wish this system was built with traditional business models in mind. Not everyone likes phone trees and robot voices.
Our customers LOVE that we don't have a phone tree or auto-attendant (we hear how much they like it daily).
We always have a person answering the phone to help our customers and Dialpad actually makes call routing hard for a setup like ours. They really push phone trees and auto-attendants that say 'push 1 for sales'. It's sad that's the focus when callers dislike it so much, but we make it work for what we need.
The way Dialpad was designed - it's impossible to see the overall phone routing.
You have to bounce from mainline to department to department and click many links to verify how missed call routing will bounce through your system during on hours.
I would LOVE LOVE LOVE if Dialpad implemented an overview diagram to see how calls route through the system (AirCall has this) and to quickly make changes to how missed calls bounce. I'd love a diagram for open hours routing and another one for closed hours routing.
It would be great if I could drag and drop a missed call on the mainline to go from Department A to Department B without having to click around a zillion times (and then do it again to verify I got it right).
A visual would be so incredibly handy and then I could just take a screenshot and send it out to employees so they could also see exactly how it works.
We get a lot of internal questions about how call routing is setup and I have to manually check every department and then spend time creating a diagram myself or writing out how it works. Review collected by and hosted on G2.com.
Video Reviews
Dialpad Talk 10/10 WOULD RECOMMEND!
Innovative approach to phone systems
Great Alternative to the Desk Phone
1,853 out of 1,854 Total Reviews for Dialpad Connect
Overall Review Sentiment for Dialpad Connect
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Reasonable pricing that works well on solopreneur and/or startup budget. The onboarding call was also quite helpful. The call/voice quality was excellent! Review collected by and hosted on G2.com.
More of a nitpick, really, but I hope there's a more pared-down version of the product. We're basically just looking for a phone and SMS app for our client success team, so we don't really have a need for the other features.
Also, we couldn't use the office number to register a WhatsApp Business account. We would have loved to use the same number across all our comms channels so we won't need to expose our team members' personal information. Review collected by and hosted on G2.com.
We have been using Dialpad at our Organization for long time and it has helped us in lot more ways.
The tool is user-friendly and the call quality is consistently clear. We are using the Dialpad in Desktop as well in Android mobile and the services are seamless in both devices.
Also, the AI-powered features like transcribing the call and recording helps in keeping the records properly. Review collected by and hosted on G2.com.
We haven't noticed any issues with Dialpad as of now and it seems to be perfect as per our expectations. Review collected by and hosted on G2.com.
The patform is easy to use and its feature makes our voice bot testing very smooth and efficient and i like its recording feature , vocie quality and transcript feature , it has very good customer support and also like to use the dial pad frequently on our day to day work and its easy to install and user frendly to operate Review collected by and hosted on G2.com.
There are no such things for now that I don't like Review collected by and hosted on G2.com.
The dial pad connect is the best application designed for the user to attend the meeting in a flexible way providing the greater frequency of use over the applocation the integration of the ai technlogy has made a far better application for the better customer enhancement supportover the users giving the ease of use faclity and easy implementation amoung the various users. Review collected by and hosted on G2.com.
the dislike think about the Dialpad connect is the caption rendering is not unique amoung the system because the way of the approach towards the metting rather it is given a flecxiblity but lacks the overall productivity of the application. Review collected by and hosted on G2.com.
We got this tool 2 days back as I am doing a test run of this tool. I must say that this once is an excellent VOIP tool, has a user friendly interface and has all the features available on a single screen. It has texting, voice calls and conference features available which makes things easily manageable. This also has a Calendar reminder, screen-share, group call and conference feature as well which makes it a way ahead of it's major competitors available inn the job market. Review collected by and hosted on G2.com.
I didn't find anything to be disliked as of now. Review collected by and hosted on G2.com.
Being able to see call transcriptions, both in real-time and post-call is extremely helpful! Its accuracy is decent, but it definitely could use some improvement, I feel it is getting better every day though. Being able to go back and look at notes/topics from a past call is a great feature and comes in handy quite often.
I have been happy with the service so far, we opt to use desk phones (Polycom) and the service works seamlessly from the desktop/browser app to the desk phone. Review collected by and hosted on G2.com.
Dialpad is quite costly, it runs about 4x what I would pay for typical phone service, but you do get 4+ times the features you would usually have with standard landlines. So you have to weigh your pros and cons to see if it is worth it at the end of the day.
There have been some issues with calls dropping before they make it through to the lines, but it is rare and not something I typically have to worry about. Review collected by and hosted on G2.com.
They have a great sales team the seem to bve able to pormise the world... Review collected by and hosted on G2.com.
Nothing works beneath the glossy exterior - mainstream CRM integration...now on email support via ticket in Philipnes...been told by multiple people 'we'll call you back' which is kind of ironic for a phone VOIP company Review collected by and hosted on G2.com.
The updated version is actually quite helpful! I tend to mishear a lot of things when talking to people with noisy background. The Ai scripts and easy-access recording make it easier for me to understand the people I talk to better. It's also easy to use as I can have the frequent contacts save and call with just one click. With the other tools I'm also using for work, it is also easy to get everything integrated and do everything in just one place. I use it everyday for customer support and implementation is quite a breeze. Review collected by and hosted on G2.com.
The Ai system would just need a few enhancements to capture the actual dialogue, but the purpose is already there and you're all doing a great job! Review collected by and hosted on G2.com.
This app is very good and easy to use. UI/UX for this app is very elegant, I never got any issue while using this app, had a very seamless experience. Review collected by and hosted on G2.com.
Sometimes when I call, the network issue is there, which gets fixed when I reopen it. But this happens rarely. Review collected by and hosted on G2.com.
Easy and QuickDialpad’s real-time transcription capabilities are highly praised for capturing conversations and making them searchable. This is especially useful for note-taking and follow-ups. Review collected by and hosted on G2.com.
Call Quality Issues: Some users report inconsistent call quality, particularly in areas with poor internet connectivity. Review collected by and hosted on G2.com.
