Coveo Reviews & Product Details - Page 9

The analytical reports and ease of use makes me enjoy the platform and service. Review collected by and hosted on G2.com.

Features may take a period of time and a lot of back and forth before coming into fruition. Review collected by and hosted on G2.com.

It contains good security integration with existing repositories, including its library for these business documents, allowing indexing of these highly important contents for these organizations, with an incredibly easy and unprecedented method, not to mention it has ready-to-use support, mainly for classifying attachments according to the relevance of the search term, which is totally amazing, receiving a lot of attention, precisely in this key functionality of the system. Review collected by and hosted on G2.com.

There have been cases, which are very strange, that the system presents, which is an exception thrown to track a specific document, as it causes the indexing to stop completely, which requires an update to solve this problem. As in business cases that contain several similar documents, it can be a total inconvenience with a large degree of magnitude, even more so when implementations use custom facets. Review collected by and hosted on G2.com.

Initiative mind should be noted, that I like this search software mainly for its integrations with various platforms, to promote an effective use of Coveo improving its operation in large quantities valued, mentioning my favorite term of service, is that it allows indexing data in different systems formulated in the cloud, in other aspects, we consider highlighting that its programming is very fast, the results of the proposed investigation appear quickly. Review collected by and hosted on G2.com.

The significant disadvantages in relation to Coveo is that the results shown are not always relevant to the issue raised to investigate, they are ordered to us, considering a total lack of control of random information, much less does it contain a solution for this kind of problems, frequently presented, in main terms to the software, in its new user interface were cumbersome and timely, to make changes based on business requirements. Review collected by and hosted on G2.com.

We chose Coveo's services because it allows us to better understand our audience, as it handles a large number of indicators that help us to understand the needs of our users based on their favorite content and their most frequent queries, each user has different tastes, which is why the content is personalized allowing each user to have a different experience, in addition to this it manages a modern interface with easy access from the cloud, not to mention the wide variety of functionalities that allow us to better interact with our users. Review collected by and hosted on G2.com.

As a suggestion for improvement, I would like the reports to be available in more formats, in addition to having the possibility of linking the tables with SQL protocols that allow me to update the information in real time, the cost is a little high taking into account other options, but without a doubt the functions that Coveo offers have been very useful for our company, and the price has gone into the background Review collected by and hosted on G2.com.

I really like that Coveo adapts to each user, we firmly believe that each user is different, that is why we offer you different experiences on your journey through our digital platforms in order to make you feel welcomed, which motivates you to build loyalty with the brand and encourage the consumption of our services, a satisfied customer attracts more customers that is why we strive so hard to improve the degree of satisfaction and loyalty of our users with our brand. Review collected by and hosted on G2.com.

The problems we had with the deployment of the platform were normal at the time of deploying a new platform, delays in the implementation of processes and protocols, as well as delays in testing and data collection, it was a tedious process but we managed to solve it quickly with the help of the software provider who was very helpful. Review collected by and hosted on G2.com.

The cross-platform service has contributed to making it possible to send text messages to our customers with promotions and short promotional messages, as well as automatic notifications reminding us of the use of our services and digital platforms, and also the interaction through chats on our social networks to provide service to the customer, solve doubts and concerns and sell services, in addition to all the above Coveo allows us to collect information from our users which is vital to develop effective products Review collected by and hosted on G2.com.

Deploying the platform required a training process by the software provider, the initial configuration process and synchronization of customer databases for the respective mass sending of messages, as well as the search and information gathering adjustments require A high degree of detail to ensure its effectiveness, this process takes time and requires knowledge of the subject, so the application is recommended for trained personnel with specific knowledge in handling this platform. Review collected by and hosted on G2.com.

The ongoing collaboration between partner and brand, and the innovative ideas and support given by Qubit. Review collected by and hosted on G2.com.

There are some limitations to how much of the product you are able to use, but there are contract upgrade options. Review collected by and hosted on G2.com.

The interface, technology and team are great Review collected by and hosted on G2.com.

Nothing I really dislike but reporting functionality could be improved Review collected by and hosted on G2.com.

Full-featured, insanely powerful, AI-driven search in the cloud. Works like an on-prem product without the headache of managing your own infrastructure. Full-featured API allows maximum integration capabilities and customization options. Review collected by and hosted on G2.com.

Access controls could be more granular. It's hard to give users access to only select features, which is risky because you don't want too many users with the ability to take destructive actions. Review collected by and hosted on G2.com.

Coveo's Implementation and Customer Success teams ensured that our solutions not only worked but that we got the most out of our implementation after go-live.

What began as a requirement for a federated search engine ended up providing so much more. The Implementation team worked with us to guide us through the installation and configuration of the product, which gave me the skills needed to enhance the solution as needed. Post go-live, the Success team stepped in and helped us to understand our usage and customer experience so that we could better interpret our metrics, and plan future improvements, such as machine learning. Review collected by and hosted on G2.com.

We were unable to take advantage of the functionality released in the subsequent version of Coveo because our SalesForce implementation contained a lot of bespoke code which needed to be uplifted to lightning before we could upgrade the Coveo tool-set (this was a major version change). While this was more to do with our SF implementation in general, it would be nice if some of the Coveo machine learning features were made available in the older version as well. Review collected by and hosted on G2.com.