# Coveo Reviews **Vendor:** Coveo Solutions Inc **Category:** [ AI Search and Discovery Platforms Software](https://www.g2.com/categories/ai-search-and-discovery-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 142 ## About Coveo Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. What it does: Brings the most relevant content to any interface for search, recommendations & agentic experiences, so people always find what helps them most. Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace. Deepen content personalization across multiple touchpoints. Personalize interactions to improve conversions, customer satisfaction, content discovery – or all of the above. With a content personalization engine as powerful as Coveo, you can start small and plan big. Stay one step ahead with an intelligent recommender. From browsing to searching, use Coveo’s state-of-the-art recommendation engine to help people discover content, products, and services they want or are likely to need next. Generative AI is powerful, but needs fresh content to work. To succeed with GenAI, you need a solution that unifies knowledge and retrieves the most relevant content to deliver reliable answers while scaling securely. Meet Relevance Generative Answering (RGA), the next evolution of AI search: producing answers using your company’s best content and tailored to your unique context. We handle the AI and LLMs, so you can focus on innovation. Live for customers in 4–6 weeks. Start from scratch or accelerate development with pre-built integrations and tools for every stack. Our API-led architecture lets you integrate and extend the Coveo relevance platform to meet your needs. Our platform is certified ISO 27001, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner. ## Coveo Pros & Cons **What users like:** - Users appreciate the **search efficiency** of Coveo, enhancing relevancy and ease of access across diverse content sources. (27 reviews) - Users find Coveo to be **easy to use** , appreciating its straightforward setup and comprehensive documentation. (26 reviews) - Users praise Coveo's **powerful search functionality** , enjoying its advanced features and efficient content relevancy improvements. (19 reviews) - Users appreciate the **wide range of analytics and reporting** features in Coveo, enhancing their search experience significantly. (18 reviews) - Users appreciate the **extensive features** of Coveo, enhancing content management and search relevancy across multiple sources. (18 reviews) - Users highlight Coveo's **ease of use and customization** , enhancing both customer and employee experiences across various channels. (18 reviews) - AI Features (16 reviews) - Users appreciate the **AI-powered search capabilities** of Coveo, enhancing their experience with relevant, contextual results. (16 reviews) - Customization (15 reviews) - Users appreciate the **powerful search capabilities** of Coveo, enhancing their experience with personalized and efficient solutions. (15 reviews) **What users dislike:** - Users find the **learning curve steep** for Coveo, requiring technical expertise for effective setup and customization. (13 reviews) - Users experience a **difficult learning curve** with Coveo, especially in setup and mastering the admin platform. (11 reviews) - Users find the **learning difficulty** of Coveo challenging, particularly for setup and understanding its extensive features. (10 reviews) - Users face a **high learning curve** with Coveo, finding the setup complex and documentation lacking for beginners. (8 reviews) - Users express concerns over **poor customer support** , feeling it focuses more on billing than on customer success. (8 reviews) - Required Expertise (8 reviews) - Users find the **search functionality lacking** , particularly missing a straightforward semantic search feature for ease of access. (8 reviews) - Users find Coveo to be **expensive** , especially for configuration changes and inflexible pricing for smaller teams. (7 reviews) - Complexity (6 reviews) - Users experience **search functionality issues** due to delays in indexing new items, affecting timely results in documentation. (6 reviews) ## Coveo Reviews ### 1. Efficient Intelligent Search with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cora-Lynne L. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** I love Coveo's case assist feature. It's great that it provides an AI-generated response immediately, which can resolve customer issues before they even open a case. I also love the reporting capabilities—being able to see what our customers search for, where they're spending their time on the hub, and identifying where they might be running into trouble. It's really valuable to have this insight. I have the best team supporting my. My CSM is a Rockstar and takes such good care of us. **What do you dislike about Coveo?** I would like it to be more conversational and humanlike, and be able to ask and answer follow-up questions. **What problems is Coveo solving and how is that benefiting you?** We use Coveo for high-powered AI-generated answers, and I love the immediate response and reporting capabilities. **Official Response from Ilana Mack:** > Thank you for your thoughtful review! We're thrilled to hear how much you appreciate the ease of creating dashboards to measure success and ROI, as well as the comprehensive data insights into your customers' needs and pain points. We understand the challenges you've faced with Salesforce admin access and are continuously working to improve our platform to reduce dependency on IT tickets. It's fantastic to know that our federated search and CRGA features have significantly enhanced your self-service capabilities and reduced your time to resolution by 25%. Your feedback is invaluable, and we're committed to making your experience even better with future updates. ### 2. Very Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Coveo?** Easy to setup and administer. I also appreciated the onboarding with the coveo team and appreciate the support, the documentation , courses on Coveo level-up , the follow up with the CSM and regular webinars **What do you dislike about Coveo?** Might be usefull to have more code sample to improve the search interface. **What problems is Coveo solving and how is that benefiting you?** We use Coveo for our knownledge base. Since we integrated Coveo, it has improved the content search, increased the consultation of articles and improved the case deflection **Official Response from Ilana Mack:** > Thank you so much for your positive feedback! We're glad to hear that the setup, administration, and onboarding process with our team have been smooth and that you found our support and resources helpful. We appreciate your suggestion about providing more code samples to enhance the search interface, and we’ll definitely keep that in mind as we continue to improve! ### 3. Top-Notch Dashboard and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Brendan B. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Coveo?** Dashboard and reporting features are top-notch. **What do you dislike about Coveo?** The continued growth of the platform has driven TOC up. **What problems is Coveo solving and how is that benefiting you?** Coveo uses AI-driven relevance analysis to search behavior, product attributes, historical clicks, and conversions to rank results. It understands variants, synonyms, and context. ### 4. Effortless Article Search and Smart Recommendations with Coveo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Coveo?** The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my life quite simple while working in Technical support. Coveo has this thing of recommending articles or documents on the basis of case description which is one of the best thing about it **What do you dislike about Coveo?** Sometimes Coveo can be naive while searching for articles or documents but overall I have had smooth experience **What problems is Coveo solving and how is that benefiting you?** Coveo saves a lot of time when it comes to troubleshooting known issues. Coveo recommends the correct articles which makes it easier and enhances overall SLOs and SLAs ### 5. Best Search Service Provider for Support and Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Lovely R. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Coveo?** Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging. But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team! **What do you dislike about Coveo?** Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. **What problems is Coveo solving and how is that benefiting you?** Coveo plays a vital role in trimming down the time our agents invest in searching for solutions to address customer issues. Moreover, it aids us in pinpointing which articles should be our next focus and which videos can have a more significant influence on our customers. This all adds up to a smoother customer service experience and more effective content creation. **Official Response from Ilana Mack:** > Thank you for your thoughtful review. We're glad Coveo has been a valuable tool for your team and appreciate your feedback on the admin platform's learning curve. We’re continually working to improve the user experience and your input helps guide those efforts. Please feel free to reach out if you need further assistance. ### 6. Excellent for website user behavior **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Coveo?** I really like all the data available for analytics **What do you dislike about Coveo?** It is a little tricky to understand the faucets and custom parameters **What problems is Coveo solving and how is that benefiting you?** Coveo is helping solve the challenge of understanding and optimizing internal search behavior across our organization. As a Data Analyst, I rely on Coveo to surface actionable insights from search queries, click-through rates, and content engagement metrics. This allows us to identify gaps in content, improve relevance, and enhance the overall user experience for our internal stakeholders. ### 7. Coveo pricing model is not practical - Budget nightmares **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Coveo?** The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources **What do you dislike about Coveo?** Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior. Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations **What problems is Coveo solving and how is that benefiting you?** Coveo helps solve the challenge of information fragmentation across multiple systems—CRM, CMS, knowledge bases, and third-party apps. **Official Response from Tracy Carson:** > Hi there - I'm here to help. Our team will be happy to spend time with you -- reviewing your implementation and ensuring it's optimized. I recommend connecting with your CSM or Account Manager as soon as possible. ### 8. Coveo Search Engine **Rating:** 5.0/5.0 stars **Reviewed by:** Arindam P. | AEM Developer | Front End Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Coveo?** The search engine is awesome. Its AI Search Interface is game changing. **What do you dislike about Coveo?** Nothing , everything is good. Its better than other search engine. **What problems is Coveo solving and how is that benefiting you?** Enhance customer engagement and increase employee productivity. ### 9. We had a great experience working with Coveo team for our case assist functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Harshit S. | Salesforce Developer, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Coveo?** The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality **What do you dislike about Coveo?** To be honest there is nothing I disliked about Coveo and it's products **What problems is Coveo solving and how is that benefiting you?** It helps us to automatically answers the questions and concerns of our customer on our support portal ### 10. Coveo is our foundation for a unified customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Coveo?** Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation. **What do you dislike about Coveo?** At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected. **What problems is Coveo solving and how is that benefiting you?** Coveo allows us to give our customers, partners, and employees a single entry point to all of our product knowledge. It enables us to provide a consistent experience across channels and interactions by providing the same search and AI experience for end users no matter where they access our resources. ### 11. In-Depth Review of Coveo: A Comprehensive Look at Its Capabilities and Value **Rating:** 5.0/5.0 stars **Reviewed by:** Dr.S M. | Professor & Senior Innovator @ SNS College of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Coveo?** Coveo stands out for its powerful AI-driven search and personalization capabilities. It intelligently delivers relevant content, recommendations, and insights based on user behavior and context. The machine learning models continuously refine results, improving accuracy over time without requiring constant manual tuning. The integration flexibility is another strong point — Coveo works seamlessly with platforms like Salesforce, ServiceNow, Sitecore, and Adobe Experience Manager. Its analytics dashboard provides deep visibility into search performance and user intent, helping teams optimize digital experiences. Overall, Coveo makes enterprise search and digital experience smarter, faster, and more user-centric. **What do you dislike about Coveo?** Coveo’s pricing can be quite high for small to mid-sized organizations, making it less accessible. Additionally, the initial setup and customization require technical expertise, which can slow down deployment. **What problems is Coveo solving and how is that benefiting you?** Coveo solves the problem of information overload and irrelevant search results by delivering AI-powered, contextually relevant content and recommendations. This helps improve user experience, productivity, and decision-making, as users can quickly find accurate information and insights tailored to their needs. ### 12. I'm using this since 2019 for knowledge Article search **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Coveo?** Search abilities in Salesforce experience sites **What do you dislike about Coveo?** Need to improve the support response & documention **What problems is Coveo solving and how is that benefiting you?** Good experience to customer when search for issues/problem they are facing ### 13. AI-Powered Enterprise Grade SaaS Search Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kumar S. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Coveo?** Indexing content along with associated permissions (if any) is very easy, thanks to the out-of-the-box, built-in connectors, and generic connectors that Coveo comes with - that fits almost all use cases. All key search features provided by Coveo are backed by AI-powered models, which elevate the user search experience to the next level with contextual and relevant search results. The best part, based on multiple implementations I have been part of, is the ongoing continuous improvement. This can be achieved by simply adjusting the configuration and settings in the platform without needing developer assistance, based on insights from the Coveo analytics dashboard. This helps to show the value/ ROI- that Coveo brings to the business. **What do you dislike about Coveo?** If I’m being really nitpicky, the pricing can sometimes be a bit high for small-scale customers. Not sure - if it would be feasible to have a tier for small-scale customers - that includes a couple of generic connectors and limited models, which would serve the basic search needs of a website at a more affordable price. **What problems is Coveo solving and how is that benefiting you?** Coveo integrates seamlessly as a preferred enterprise search product for our key digital transformation implementations, bringing significant value to our projects. It allows us to create an Amazon-like search experience with ease, eliminating the need to reinvent the wheel. **Official Response from Ilana Mack:** > Thank you for sharing your detailed feedback on Coveo! We're thrilled to hear that you appreciate the ease of content indexing, AI-powered search features, and ongoing improvements that Coveo offers. Your suggestion regarding pricing tiers for small-scale customers is valuable, and we will definitely take it into consideration for future enhancements. It's great to know that Coveo has been instrumental in enhancing your digital transformation projects and providing a seamless search experience. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help ensure you continue to benefit from Coveo's capabilities. ### 14. Our users love how much easier it is to find content **Rating:** 4.0/5.0 stars **Reviewed by:** Wilson M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** Coveo has really elevated the findability of our support documentation in the time we have been parterning with them so far. Our team's have a lot of technical documentation that utilizes shared content across a large product suite, and we've seen improvements in content visibility by leaps and bounds with Coveo's Machine Learnining models and built in relevance tuning. Their support team is top notch, with really rapid responses and their team is very knowledgeable when it comes to offering creative solutions to our customized implementation. **What do you dislike about Coveo?** So far, not much to complain about! We've run into some minor limitations given the custom nature of our implementation, but the team has always offered different ways to overcome those and make them work for our use cases. If anything, it's that there's such a vast suite of functionality that it's not always easy to understand exactly what our options are! **What problems is Coveo solving and how is that benefiting you?** Content visibility across the business for internal and external users **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that our platform has significantly improved the findability of your support documentation and that our support team has been able to provide quick and effective solutions for your customized implementation. We understand that the vast suite of functionality can sometimes be overwhelming, and we appreciate your feedback on that. If you ever need further assistance or have any questions about maximizing the benefits of Coveo for your content visibility needs, please don't hesitate to reach out. Our team is here to help and ensure you continue to have a great experience with Coveo. Thank you for choosing Coveo! ### 15. Good experience using the AI software and it's features **Rating:** 2.5/5.0 stars **Reviewed by:** Komal V. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Coveo?** Coveo provides AI generative responses very easily. It is user friendly and I use it pretty frequently. It provides personalized responses and helps in drafting many of the letter drafts **What do you dislike about Coveo?** Requires adequate information to provide the apt response **What problems is Coveo solving and how is that benefiting you?** Helps me in drafting letters and responses to provide RCAs **Official Response from Ilana Mack:** > Thank you for sharing your thoughts! We’re so glad to hear that Coveo’s AI-driven features have been useful and easy to use for you, especially when it comes to drafting personalized responses and letters. It’s great that you find it user-friendly for frequent use! We also understand that having the right information is key for getting the most accurate responses, and we’re continuously working to improve that aspect. Your feedback helps us enhance the experience for users like you. Thanks again for your review! ### 16. marketing manager **Rating:** 4.0/5.0 stars **Reviewed by:** Felix S. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Coveo?** marketing ai tool which makes it easier and more efficient **What do you dislike about Coveo?** user experience was abit low which eaily can be improved **What problems is Coveo solving and how is that benefiting you?** getting taskes done faster and more efficient **Official Response from Ilana Mack:** > Thanks for your feedback! We’re glad to hear that Coveo is helping you get tasks done more efficiently with its AI-powered marketing tools. We also appreciate your insight on the user experience—it’s something we’re always working to improve. Thanks again for sharing your thoughts! ### 17. Best Cloud Enterprise Search and Generative Answer Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Coveo?** All of the pieces fit well together into a great product. It is easy to use and very quick to get to value. Generative AI works great and is by far the easiest to setup. Customer service is amazing also. Integration to all of the major platforms and easy to extend or customize. **What do you dislike about Coveo?** Some customers prefer on-premise index and Coveo index is in the cloud, but most of the competition is just using a sandboxed cloud index anyways so it is more your perspective. **What problems is Coveo solving and how is that benefiting you?** Connecting people to answers and unlocking information. Atomic UI and headless model makes it easy to implement and deploy. **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our platform easy to use, quick to deliver value, and appreciate our Generative AI capabilities. We understand the preference for on-premise index and appreciate your perspective on the cloud-based index. We're glad to hear that Coveo is helping you connect people to answers and unlock information effectively. If you have any further feedback or need assistance with customization or integration, please feel free to reach out. We're here to support you every step of the way. Thank you for choosing Coveo! ### 18. The best Site search tool you can ever find. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Coveo?** I have used Google Site search, Elastic search, Adobe Search & Promote before using Coveo. Coveo undoubtedly beats them all. Their UI is super easy to manage. They have connectors with almost every CMS & if no connector is available, you can use the CoveoJS or the Coveo APIs to integrate their search within your site. I like the index source management tools which they have; you can connect a sitemap or use their source connectors like Salesforce connector or Sitecore connector or AEM connector to get the webpages indexed, to the least you can connect using their web crawler. The most crucial feature is their machine learning models; you don't have to manage so many rules to get the relevancy right. A lot less manual configuration is required compared to Adobe Search & Promote. They have an automatic relevancy tuning model, query suggestions, event recommendations ML`S that can be configured to your needs. **What do you dislike about Coveo?** I can't think of anything that I dislike in Coveo. I have a fair share of experience in Search & I can say this is the best tool out there. You cannot go wrong with it. **Recommendations to others considering Coveo:** I have used Google Site search, Elastic search, Adobe Search & Promote before using Coveo. Coveo undoubtedly beats them all. I have a fair share of experience in Search & I can say this is the best tool out there. You cannot go wrong with it. **What problems is Coveo solving and how is that benefiting you?** We were trying to integrate a text-based search engine for our site & this one solved it. The MLS models are the icing on the cake. ### 19. Likely Coveo **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis E. | Senior Technical Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Coveo?** Good Software for marketing and Advertising **What do you dislike about Coveo?** Not easy to find across Internet search **What problems is Coveo solving and how is that benefiting you?** Product promotion and easy marketing **Official Response from Ilana Mack:** > Thanks for sharing your feedback! We’re glad to hear that Coveo is helping with product promotion and making marketing easier for you. We also appreciate your comment on discoverability—your feedback is valuable as we continue to improve. Thanks again for your review! ### 20. Coveo is a great partner with innovative solutions and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Pat F. | Content Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Coveo?** Coveo's support is what I enjoy the most wheather it is a simple question or a complaex bug they are always there to help. **What do you dislike about Coveo?** Sometimes I feel the PS organization is more focused on billing hours than the success of the customer. **What problems is Coveo solving and how is that benefiting you?** Combing our different sources into one search experience and now providing a safe, conservative Generative AI search experience. **Official Response from Ilana Mack:** > We're thrilled to hear that you enjoy our innovative solutions and great support. We strive to provide excellent service to our customers, and we're glad to hear that you've had a positive experience with our support team. ### 21. The Right Tool for Search **Rating:** 4.0/5.0 stars **Reviewed by:** Petyr C. | CRM Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Coveo?** What I like most about Coveo is how it consolidates into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each seperate system(s) to find what I'm looking for. **What do you dislike about Coveo?** Sometimes we run into Index issues and results don't appear. **What problems is Coveo solving and how is that benefiting you?** consolidating into a single view all of my org's systems of knowledge (i.e. SFDC Knowledge base, JIRA, Confluence, Customer Portal) into a single and easily searchable view. I don't have to go into each separate system(s) to find the information I'm looking for. I can do it all within SFDC/Coveo UI **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find it beneficial in consolidating your organization's knowledge systems into a single, easily searchable view. We understand the frustration that index issues can cause, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our indexing processes to ensure a seamless search experience for our users. If you encounter any further issues, please don't hesitate to reach out to our support team so we can assist you promptly. We appreciate your feedback and are grateful for your support in using Coveo to streamline your information retrieval process. ### 22. Coveo has the most robust, comprehensive integrated search capabilities I've ever seen. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Coveo?** Their product is not limited to ecommerce, but has connectors and solutions for a variety of sources across robust and well-designed pipelines. Their solutions are easy to implement and use, and their training platform is absoutely next-level; comprehensive, clear and engaging. **What do you dislike about Coveo?** I don't have any complaint about Coveo. The team is engaged, professional and pleasant. I think they're in Central time, but I sit in Eastern Standard. I can't think of anything else negative. **What problems is Coveo solving and how is that benefiting you?** Coveo brings a comprehensive approach to ecommerce search supporting pipelines, search restrictions and solutions for internationalization. They have a suite of UI components, also, that make implementation of a headless solution easy, which is a very, very important thing. **Official Response from Ilana Mack:** > Thank you for the glowing review! We're thrilled to hear that you find our search capabilities robust and our solutions easy to implement. We're glad you appreciate our training platform as well. Regarding the time zone difference, we apologize for any inconvenience this may cause. We'll do our best to accommodate your schedule and ensure timely support. It's great to hear that Coveo is helping you with comprehensive ecommerce search and internationalization. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! ### 23. Drives high performance **Rating:** 5.0/5.0 stars **Reviewed by:** Supreetha R. | Senior Analyst - Digital Experience, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** Delivers unique and personalized experiences Ease of Use even for non tech people Easy to integrate with our platform Relevant search results Aids in enhancing our CX The people- yeah! the Coveo team is hands-on with support and any requirement **What do you dislike about Coveo?** Nothing as such, but may be work on accuracy. **What problems is Coveo solving and how is that benefiting you?** It is our Enterprise search tool, and is very useful, relevant. **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you appreciate the unique and personalized experiences, ease of use, and the support provided by our team. We value your feedback on accuracy and will work on enhancing it further. If you have any specific suggestions or concerns, please feel free to reach out to us. We're here to ensure that Coveo continues to meet your needs and enhance your enterprise search experience. Thank you for choosing Coveo! ### 24. Super Configurable advanced site Search and More **Rating:** 4.5/5.0 stars **Reviewed by:** ted m. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Coveo?** Ability to control and tune the search Ability to index multiple sources and present results in different ways Easy to use interface Vast analytics that can be shared through Snowflake Support and Success management teams are really good along with very deep catalog of training and documentation **What do you dislike about Coveo?** Some tunining and configuration is somewhat complicated **What problems is Coveo solving and how is that benefiting you?** Our company has lots of content added by several different users and being able to organize this for our users is the primary use case Ability to configure search by use case and tune at the pipeline level allows us to focus specfic searches across all of our 60+ websites Machine Learning does reduce the requirement to fine tune the search to a good degree Lots of OOTB features ### 25. Coveo enhances communications across the organization **Rating:** 5.0/5.0 stars **Reviewed by:** Charlene D. | Process Improvement Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** It facilitates cross-functional communications. We can easily update changes for multiple user profiles with single source. It's flexible enough to allow for different usage methods - for some teams it's support articles, for others it can deliver work instructions while making any implementation more searchable and accessible. **What do you dislike about Coveo?** I wish that it had true CCMS integration. **What problems is Coveo solving and how is that benefiting you?** We needed a centralized way to deliver work instructions to cross-functional teams, we also wanted a robust solution for our Support Portal to facilitate internal and external response velocity to support a better customer experience. **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that it has enhanced communications and streamlined processes for your organization. We appreciate your feedback regarding CCMS integration and will certainly take that into consideration for future improvements. It's great to hear that Coveo is helping you deliver work instructions efficiently and improve customer experience through your Support Portal. Should you have any further suggestions or require assistance, please feel free to reach out. We're here to support you every step of the way! ### 26. Coveo. A great enterprise AI Search solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Coveo?** Coveo is best-performing search solution in the market & has a strong future-looking roadmap tying artificial intelligence to tangible business improvements. It truly can & should operate as the search/AI backbone of your digital organization **What do you dislike about Coveo?** As a leader in the market, Coveo can price itself accordingly. Not a great solution for budget-sensitive custoemrs **What problems is Coveo solving and how is that benefiting you?** Coveo solves the large problem of not having to manually maintain/tune search results. Its AI algorithms handle this for our customers, saving operational time costs as well as improving digital KPIs like conversion rate. **Official Response from Ilana Mack:** > Thank you for sharing your positive feedback about Coveo's performance and future roadmap. We understand that pricing can be a concern for some customers, and we appreciate your feedback on this. We strive to provide value for our customers while also being mindful of budget considerations. We are glad to hear that Coveo's AI algorithms have been beneficial in saving operational time costs and improving digital KPIs for your organization. If you have any specific concerns or would like to discuss pricing options further, please feel free to reach out to our team. We are here to help and ensure that Coveo continues to meet your needs effectively. Thank you for choosing Coveo! ### 27. Great experience with Coveo **Rating:** 3.5/5.0 stars **Reviewed by:** Jeya S. | BA, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** search functionality is fast ,making it easy to find exactly what I need. The user interface is clean and intuitive. **What do you dislike about Coveo?** the relevance of search results could be improved, especially for more obscure queries.Pricing plans could be more flexible to accommodate the needs of smaller businesses or teams. **What problems is Coveo solving and how is that benefiting you?** by providing a powerful search solution that retrieves relevant data from various sources. This benefits users by saving time and improving productivity, as we can easily access the information to complete tasks efficiently. **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our search functionality fast and the user interface clean and intuitive. We appreciate your feedback on areas for improvement, such as enhancing the relevance of search results and offering more flexible pricing plans for smaller businesses. Your input is valuable to us as we strive to enhance our services. We are continuously working to improve the relevance of search results and are exploring options to make our pricing plans more accommodating. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing Coveo! ### 28. Best Search Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Neil W. | Coveo SME, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Coveo?** Easy to use, highly configurable, very customizable, allows for multiple user experiences using the same sources, multiple models that are customizable, number of OOTB connectors, covers many different verticals (commerce, CRM, AEM, Websites, etc), 100% cloud based, hosted search pages. **What do you dislike about Coveo?** Many new feature releases and updates requires a lot of time and effort to keep up. **What problems is Coveo solving and how is that benefiting you?** Minimizing Agent swivel, integrating with the community and unifying search across the business. **Official Response from Ilana Mack:** > Thank you for sharing your positive feedback about Coveo! We are thrilled to hear that you find our platform easy to use, highly configurable, and customizable. We understand that keeping up with new feature releases can be time-consuming, and we appreciate your feedback on this. We are dedicated to continuously improving our platform to provide the best user experience possible. If you have any specific concerns or suggestions for how we can make the update process smoother for you, please feel free to reach out to our support team. We are here to help and ensure that Coveo continues to benefit your business by minimizing agent swivel, integrating with the community, and unifying search across your organization. ### 29. Easy to set up, and deeply customisable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Coveo?** Very quick to get started, the built in templates and defaults are very effective. You can quickly deploy an effective search experience. If your use case requires more customisation, there is wide scope to make changes to the processing flow. The documentaion is very comprehensive, and there is great support from CSMs. **What do you dislike about Coveo?** So far, everything has worked well, nothing to dislike. **What problems is Coveo solving and how is that benefiting you?** Providing customer facing search across the product catalogue and support documentation **Official Response from Ilana Mack:** > Thank you for sharing your positive experience with Coveo! We're thrilled to hear that you find our platform easy to set up and customize to meet your needs. Our team works hard to provide comprehensive documentation and excellent support to ensure a smooth experience for our users. If you ever have any questions or need assistance with further customization, please don't hesitate to reach out. We're here to help you make the most out of Coveo and ensure it continues to benefit your business. ### 30. Simply Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Coveo?** Reliability, stability, level of customization, and accuracy/relevancy. **What do you dislike about Coveo?** The learning curve is a bit steep and occasionally requires dev resources; however, this is true for most of the more sophisticated search providers. **What problems is Coveo solving and how is that benefiting you?** Coveo provides a single platform that can provide quality, and reliable search functionality to multiple website properties, desktop and mobile apps, with a high level of customization and the ability to index content from a vareity of sources and repositories. **Official Response from Ilana Mack:** > Thank you for sharing your positive feedback about Coveo! We're thrilled to hear that you appreciate the reliability, stability, customization options, and accuracy of our platform. We understand that the learning curve can be challenging, but we're continuously working to improve user experience and provide more resources to help with the onboarding process. It's great to hear that Coveo is solving your search functionality needs across multiple platforms and sources. If you ever need assistance or have any suggestions for improvement, please feel free to reach out to our support team. We're here to help and ensure you have a seamless experience with Coveo. ### 31. Best customer support **Rating:** 5.0/5.0 stars **Reviewed by:** John N. | IT Engineer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** Coveo has provided both our Customers and Employees with relevant information in our search on our website. They use AI to provide more of a personalized experience. **What do you dislike about Coveo?** Nothing to dislike about the service. This is amazing. **What problems is Coveo solving and how is that benefiting you?** Their systems are straightforward to implement. Coveo's documentation and learning content is outstanding. Our company has been able to achieve great ROI. **Official Response from Ilana Mack:** > Thank you for your glowing review! We're thrilled to hear that Coveo has been able to provide such a positive experience for both your customers and employees. It's fantastic to know that our AI-driven solutions have helped personalize the search experience on your website. We appreciate your feedback on our straightforward implementation process and outstanding documentation. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. ### 32. Amazing Coveo **Rating:** 5.0/5.0 stars **Reviewed by:** sandeep p. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** User experience and ease of adoption by the users. The ability to deflect cases and increase the turn around time to provide excellent customer support **What do you dislike about Coveo?** Time to evolve and bring relevant queries on the top **What problems is Coveo solving and how is that benefiting you?** Reducing Turn around time and increasing case deflection **Official Response from Ilana Mack:** > We're thrilled to hear that you are enjoying the user experience and ease of adoption with Coveo. We understand the importance of evolving and bringing relevant queries to the top, and we are continuously working to improve in this area. Thank you for sharing your feedback! ### 33. Coveo makes it easy to get started with search solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Coveo?** The handeling of data, smooth learning curve. **What do you dislike about Coveo?** The UI libraries documentation could be better **What problems is Coveo solving and how is that benefiting you?** Helps combining our data from multipe sources and execute queries based on custom context which can be leveraged in ML models/pipeline to get relevant results **Official Response from Ilana Mack:** > Thank you for sharing your feedback! We're thrilled to hear that you find Coveo's data handling and learning curve to be smooth. We appreciate your input on the UI libraries documentation and will certainly take that into consideration for future improvements. It's great to hear that Coveo is helping you combine data from multiple sources and execute queries based on custom context for your ML models. If you have any specific suggestions for enhancing our documentation or if you need any assistance with your Coveo experience, please feel free to reach out. We're here to help and support you every step of the way! ### 34. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Madhumidha A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Coveo?** The setup is simple and UI is clean and easier to understand. **What do you dislike about Coveo?** Sometimes when it errors while indexing, it is but hard to find the resolution. **What problems is Coveo solving and how is that benefiting you?** The website uses Coveo for searching all products and the results are accurate. **Official Response from Ilana Mack:** > Thank you for sharing your feedback! We're thrilled to hear that you find Coveo simple to set up and user-friendly. We understand the frustration when errors occur during indexing, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve our error resolution process to make it more seamless for our users. We're glad to hear that Coveo is providing accurate search results for your website, helping you find products easily. If you ever encounter any issues or need assistance, please don't hesitate to reach out to our support team. We're here to help and ensure you have a smooth experience with Coveo. ### 35. Coveo for fast search experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sonu Kumar S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Coveo?** There are a lot of things, we are using coveo on our partner portal for a faster and good search experience. There are other good things, machine learning that helps customers to recommend or guide what are looking for based on many factors. We also use Coveo for Salesforce for a good search experience. **What do you dislike about Coveo?** Nothing much at this moment. But documentation can be simplified, it's confusing sometimes. **What problems is Coveo solving and how is that benefiting you?** It helps us to share relevant data from different systems in format (the way we want to show) to partner users using Coveo, Like sharing knowledge details about how to install the camera. In fact, the user can search for products that we have and find the relevant details. Also eatures like auto-correction, and recommendation, these are really good, indexing which makes the our partner search experience nice. ### 36. Efficient and Powerful: Coveo Search Engine Delivers Top-Notch Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Coveo?** There are many features that I like about Coveo, Out-of-box support for crawling web pages from multiple sources (Web, Sitemap, RSS, Database, Push API). Each source can be configured with different crawl frequencies. Multiple Connectors (confluence, email clients, file storage, jira, onedrive, salesforce, slack, twitter, AWS S3 and many more) Supports Secure Search Machine Learning Models - Query Suggestions, Automatic Relevancy Tuning, Content Recommendations Advanced Query Expressions (query with "and", "+", "-") - Searching a Phrase Loaded with features like: Query expansion(Thesaurus), Fuzzy search, Query correction Custom Result Ranking - supports wide range of expressions Applied ranking for relevancy tuning in Enterprise Search - Search Result Ranking and Relevance Score Featured Results (promoting particular document based on query/conditions) Provides JavaScript search interface in conjunction with REST API Wide range of analytics & reporting Very good documentation and active support **What do you dislike about Coveo?** I think the Semantic Search is missing in Coveo, there are ML models and many things to achieve something similar. But a straight forward semantic search which I would love to see in near future. **What problems is Coveo solving and how is that benefiting you?** Coveo is really solving our requirment with its wide range of configurations, like feature results, search result ranking, triggers, stop words. The Security Identity and Targeting(context) feature, which we use most is really solving a lot of our problems. ### 37. Driving revenue with bespoke curated A/B tests **Rating:** 4.5/5.0 stars **Reviewed by:** tom r. | Digital Optimisation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Coveo?** Working with the PS teams, we can deliver very bespoke, curated experiences to test how metrics can be uplifted during multivariant tests. The team at Coveo work really collaboratively with our developers and other internal teams to work through complicated projects to get them launched. Being able to report on ROI is great. **What do you dislike about Coveo?** Nothing. Some processes needed smoothing out when we first joined, and when new PMs and account managers join, it's about creating processes and ways of working that work for both parties. However, these work well now. **What problems is Coveo solving and how is that benefiting you?** Coveo is helping me drive incremental revenue by testing new designs and ideas and providing ROI to the business. When there are ideas across the business, but we're not sure how successful they will be, before implementing it completely in development, we test in Coveo first and prove it's value. **Official Response from Tracy Carson:** > We're excited to see your success, Tom. Thank you for taking the time to share your feedback and a review with the G2 community. ### 38. Smart machine learning, strong analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Kristina A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Coveo?** This is our first AI powered search engine, and it has really helped with relevancy when searching our big product catalogs, various content sources, domains and types. Dashboards really help optimize and are easy to set up, and the visit browser makes it easier to identify issues. Good customer success team. **What do you dislike about Coveo?** Setup and getting the Analytics and calls correct was quite the undertaking and choices by the (official) implementation partner turned out less than ideal. Query consumption should give better and more exact information because currently, it doesn't go into enough detail which seems intentional. The support team could be less passive. **What problems is Coveo solving and how is that benefiting you?** search across multiple content types and a giant product catalog, syndication of various brands and domains, relevance ### 39. Better than Industry Benchmarks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** With Coveo, we've been able to achieve better than industry benchmarks for all of the key search metrics. AI powered query suggestions help users self-serve more effectively. **What do you dislike about Coveo?** We likely under utilize all of its functionality. **What problems is Coveo solving and how is that benefiting you?** Coveo helps optimize self-service rather than have people call or come to a financial center for help. **Official Response from Ilana Mack:** > We're thrilled to hear that Coveo has helped you achieve better search metrics and optimize self-service for your users! It's great to know that AI-powered query suggestions are making a positive impact. To help you maximize the full potential of Coveo's functionality, we'd be happy to provide additional training or resources. Please feel free to reach out to our support team, and we'll ensure you're getting the most out of your Coveo experience. Thank you for your feedback and for choosing Coveo to enhance your self-service capabilities! ### 40. Best Enterprise/Vector Search Solution I've Tried **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** Vector search that is effective and great for querying **What do you dislike about Coveo?** Need to raise more awareness among developers and users **What problems is Coveo solving and how is that benefiting you?** Coveo is solving our need for an enterprise search solution on client-facing website **Official Response from Ilana Mack:** > It's great to hear that Coveo is solving your need for an enterprise search solution on client-facing websites. We're committed to providing solutions that benefit our customers. Thank you for sharing your feedback with us! ### 41. Search for all your content in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Alex E. | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Coveo?** Coveo provides customers and employees the ability to conduct an aggregated search across our many knowledge platforms. This is a functionality we haven't been able to accomplish without a vendor like Coveo. In addition, their support team has been extremely helpful to answer questions, provide feedback, and hop on a call as needed. **What do you dislike about Coveo?** The setup can be complex on the backend. If you are planning to use Coveo, please be sure to either have someone dedicated to maintaining the platform or prepare to pay for a consultant to do the uplift. As changes are needed for your configurations and end-user experience, it can get overwhelming **What problems is Coveo solving and how is that benefiting you?** Coveo is providing us with the tools we need to allow users, both internally and externally, to search multiple sources of content. ### 42. Great Search Intelligence **Rating:** 4.5/5.0 stars **Reviewed by:** Adam J. | Technology Strategist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2022 **What do you like best about Coveo?** The ease of use and outcomes it drives. We have been using Coveo for a number of years both for our internal resources and customers and find it to enhance significantly our ability to provide the right results. **What do you dislike about Coveo?** Nothing as yet, we do need to ensure we fully utilize the product roadmap and drive further innovation into the platform to ensure we optimise our outcomes. Overall the partnership has been great. **What problems is Coveo solving and how is that benefiting you?** It helps us connect our excellent knowledge management resourcing platforms and provide intelligent recommendations based on the search needs to meet the outcomes of the customer or user. **Official Response from Tracy Carson:** > Thank you for taking the time to leave a review, Adam. We really appreciate it! I know the team is excited to keep working with you. ### 43. Coveo Webinars **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Coveo?** Trasnparency of the marketplace and issues that occur **What do you dislike about Coveo?** Would like the webinars to accomdate CPE/PDU's or any professional certification **What problems is Coveo solving and how is that benefiting you?** Allows for smarter technology **Official Response from Ilana Mack:** > Thank you for sharing your feedback with us! We're glad to hear you appreciate the transparency Coveo provides. We understand your desire for CPE/PDU credits during webinars and will certainly consider this for future sessions. Coveo aims to solve problems by offering smarter technology, and we're thrilled to hear it's benefiting you. If you have any more suggestions or questions, please feel free to reach out. We're here to help and improve your experience with Coveo. ### 44. Enterprise Level Search Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Coveo?** Coveo is a great, clean, and fairly straightforward enterprise-level search system for your web applications/website. If you have complex search needs, it provides a CMS-independent composable solution. They have fantastic support and documentation. It is a fairly easy system to learn and modify. **What do you dislike about Coveo?** Coveo is definitely an enterprise "Cadillac" search solution for your website. Unless you have complex search requirements for your visitors [i.e. large ecommerce store] or a large Fortune 500 type company, this may be a system that is more than you need. Like all martech investments, you also need the human-power invested in using and improving the system for your company. Without the headcount, again, you're buying more than you need. **What problems is Coveo solving and how is that benefiting you?** Coveo runs our search filtering and specific results on our enterprise website. We have multiple different channels of search [i.e. blog/insight content search results, global website search results, professional look-ups, etc.] and it integrates well into our system. ### 45. Excellent Partners in Site Search & AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Coveo?** We have seen enormous value since implementing Coveo. Their products and offerings are highly competitive in the industry and flexible to meet our specific business needs. They offer a lot of additional support resources and trainings on up-and-coming technologies in their roadmap, which is exciting and help us plan where we want to go next in our digital relevancy journey. Seems like Coveo is always leading the way with cutting edge and emerging capabilities. Moreso, the transparency and guidance they offer is unrivaled with other vendors; everyone we've worked with at Coveo is responsive, friendly, and knowledgable and they really help us understand where we're tracking well and where we can & should focus efforts moving forward. We really appreciate and value our Coveo partnership! **What do you dislike about Coveo?** We would like to see more robust issue notifications to proactively manage any issues with our feeds and indexes. The reporting capabilities from Coveo are excellent but not always aligned with our internal process and terminology (e.g., what we call a 'document' or 'product' is different from default Coveo reports), which can sometimes cause confusion. This likely stems from differences in B2C vs. B2B. **What problems is Coveo solving and how is that benefiting you?** Coveo is helping us leverage our search usage data and boost the relevancy to our end users over time. The search experience continously improves without us having to dedicate time and resources into development. Likewise, Coveo helps us manage our complext portfolio of serving many diverse markets / industries. ### 46. Powerful but expensive in the long term **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Coveo?** Powerful capabilities that often needed a consultant to write code to utilize it. **What do you dislike about Coveo?** They made us pay everytime that we needed configuration or code change that was triggered by an upgrade. **What problems is Coveo solving and how is that benefiting you?** It had a great AI engine that surfaced the most relevent content. ### 47. Best in class and unmatched for service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Coveo?** The product is complex, but their service is bar-none the best I've ever received. They help without making me feel like a moron for missing something basic or well documented. I know I've asked some eye-roll questions and everybody I've worked with is responsive and courteous. **What do you dislike about Coveo?** This isn't a turnkey product, as each implementation will be totally customized to your environment and needs. That said, expect intelligent, thoughtful support that will ask the right questions to guide you. **What problems is Coveo solving and how is that benefiting you?** We're working toward diverting customers by providing them an intelligent direction toward our knowledge base. The search is working well; I expect great things from more customization. ### 48. Search and Relevance **Rating:** 4.5/5.0 stars **Reviewed by:** V.J. W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Coveo?** Coveo is continually improving its products to stay ahead of emerging tech trends. The technology is effective for search and highly customizable to your needs. **What do you dislike about Coveo?** Machine learning efficacy is dependent on traffic and activity. So don't assume that Coveo's AI technology is going to solve all of your relevance issues magically. It takes time and the right conditions. **What problems is Coveo solving and how is that benefiting you?** We use Coveo for search in our customer self-service community. We also use Coveo for case classification and case deflection. **Official Response from Tracy Carson:** > Thank you, V.J. for taking the time to share your review. Our team appreciates your feedback as much as the G2 community does. ### 49. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Coveo?** Easy to setup, powerfull, SFDC integration **What do you dislike about Coveo?** Nothing, application matches our needs. **What problems is Coveo solving and how is that benefiting you?** COVEO helps our customers fo easily find a TKC articles, save time, and increase case deflection ### 50. Coveo Unified search **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Coveo?** Ability to customise as per your requirement is available most of the connectors/plugins/Crawlers are available out of the box Coveo Provided JS UI makes it easy to turn on or off features **What do you dislike about Coveo?** Some of the features are easy to use if you are using Coveo JS UI Integration with Chatbot is not great There is a learning curve to get most out of your solution **What problems is Coveo solving and how is that benefiting you?** Unified search since our content is spread across mulitple platform coveo help us bring all the results in one box also we can provide similar search experience across different platform ## Coveo Discussions - [How does Coveo search work?](https://www.g2.com/discussions/how-does-coveo-search-work) - 1 comment - [View Coveo pricing details and edition comparison](https://www.g2.com/products/coveo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+12%3A45%3A22+-0500&secure%5Bsession_id%5D=78275ea6-7ce5-420a-8520-611c2d84eeae&secure%5Btoken%5D=91b913dc86b5ac0d50dcb11499d0ce88c6f4f85468bb5250f467622c8cb7601c&format=llm_user) ## Coveo Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Conductor Website Monitoring](https://www.g2.com/products/conductor-website-monitoring/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Coveo Features **Content Management** - Data Centralization - Insight Engines - Archiving - Insight Engines - Search Analysis - Insight Engines **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Segmentation** - A/B Testing - Customer Profiles **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Compatibility** - Federated Search - File Types - Global Language Support **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Semantic Search & Query Understanding - AI Search and Discovery Platforms** - Intent aware search - Context aware query handling - Natural language query support **Statistical Tool** - Scripting - Data Mining - Algorithms **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Templates** - Library - Customization - Optimization **Targeting** - Behavioral Targeting - Contextual Targeting **Analytics** - Reports & Analytics - Customer Data **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Data Indexing - AI Search and Discovery Platforms** - Multi system indexing - Multi format indexing - Automatic index updates **Data Analysis** - Analysis - Data Interaction **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Administration** - Integrations - Dashboard **Functionality** - Personalization - Search Analytics - Integrations **Integration** - E-Commerce - PIM - Merchadising **Generative AI** - AI Text Generation - AI Text Summarization **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Search Result Relevance - AI Search and Discovery Platforms** - Relevance-based ranking - Search relevance configuration - Behavioral result improvement **Decision Making** - Modeling - Data Visualizations - Report Generation - Data Unification **Multichannel** - Web - Email - Mobile **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **Generative AI - Site Search** - Text Generation - Text Summarization **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Personalization & Recommendations - AI Search and Discovery Platforms** - User based result personalization - Behavior driven recommendations - Contextual content recommendations **Administration ** - Reports & Analytics - User Data - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Coveo Alternatives - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (757 reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (429 reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - 4.5/5.0 (288 reviews)