Coveo Reviews & Product Details

Coveo brings superior AI-Relevance to every point-of-experience or agent, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and [generative] advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person’s journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance Platform™ ️enables enterprises to deliver hyper-personalization at every point-of-experience, easily unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world’s premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is table stakes, Relevance is not. AI-Relevance is the only way to win in the digital experience age. The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, an Adobe Gold Partner, Shopify Partner, MACH Alliance member, Optimizely Partner and a Genesys AppFoundryⓇ ISV Partner.

Product Website

Seller

Coveo Solutions Inc

Discussions

Coveo Community

Overview by

IT Accounts

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Coveo Media

Coveo Demo - Coveo for Salesforce Service Cloud

Give your agents the context they need to understand customer issues and solve them faster.

Coveo's in-depth analytics platform showcasing a wide variety of actionable analytics

Coveo drives relevance through machine learning and recommendations

eCommerce Social Proof Badging

eCommerce Product Recommendation Rules

eCommerce Product Insights

Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.

Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT

RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.

We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.

Empowering Digital Commerce Teams at Caleres

Official Downloads

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6 Strategies to Boost Self-Service in Salesforce Experience Cloud - Complementary eBook

Merchandising in the Digital Age - Complementary eCommerce eBook

The Ultimate Guide to Site Search User Experience - Complementary eBook

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Samantha L.

IT Manager

Computer & Network Security

Mid-Market (51-1000 emp.)

3/9/2026

"Coveo Delivers Instant, Tailored Search and Stronger Knowledge Bases"

4.5/5

What do you like best about Coveo?

Coveo is a fruitful AI powered solution that helps in conducting high level searches and this helps users get what they want instantly

The software is solid in ensuring that results are tailored based i. Intent, context or behavior, and this gives the right results

Coveo suits large corporations that have big libraries and data sets, ensuring that the process of filtering is efficient

The tool connects with different knowledge base apps, e-commerce apps and other CRM platforms

Coveo is outstanding on improving the quality of customer support, by establishing powerful knowledge bases Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Fine tuning Coveo needs complete control and customization, which makes the implementation process much challenging

The developers need to create robust learning guide to equip users on new features Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo is organized in managing the search and discovery process, by connecting the app with knowledge and e-commerce applications

The tool provides personalized recommendations, something that amplifies conversions and engagement with all customers

The tool has significantly reduced the customer support workload, ensuring that there is a self service portal with remarkable knowledge base

Coveo has AI support and this helps understand the insights of users for the right feedback Review collected by and hosted on G2.com.

Response from Rachel Pickford of Coveo

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Hi Samatha,

Thanks for the review! We’re glad Coveo is helping bring your knowledge and e-commerce content together to make search and discovery easier.

It’s great to see the impact of personalized recommendations on engagement and conversions, and even better that the self-service portal and knowledge base are helping reduce the workload for your support team.

Appreciate you sharing your experience!

Cora-Lynne L.

Senior Manager

Enterprise (> 1000 emp.)

5/14/2024

"Huge business benefits in increased Self Service Success rates and reduced Time to Resolve"

5/5

What do you like best about Coveo?

We have implemented CRGA in our customer hub, Salesforce insight panel and some of our products. We see increased case deflection and ability to self service for our customers and decreased time to resolve and increased first contact fix for our Techs. We see under 7% of customers who search first them move on to open a ticket. Because of this we implemented case assist and added CGRA to case assist to meet customers who were not searching and possibly help them find an answer faster then opening a case. This has been very successful and we look forward to future continued partnership and success with Coveo.

Additionally I love how easily the dashboards you can create with in the interface help you measure success and show ROI. You can also gather so much data to help you understand your customer, their needs, pain points and effort spent on self service. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

We have implemented Gainsight PX in some of our products and it is not compatible with CRGA yet so the search functionality inside this implementation does not match the far better experience in our other interfaces. We are working with Coveo and Gainsight on possible future enhancements to improve this. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

As our federated search Coveo indexes and makes all of our resources available from one search even though they reside in different systems and locations. Adding CRGA to case assist has brought an immediate generated answer to customers who many not have otherwise self serviced. If this answer does not resolve thier issue they can continue to open a case. This model leads to greater case defelction and higher self service capabilities. Customers do not have to wait on a response if the generated answer resolves thier issue. The insight panel use last year reduced our TTR by 25%, we have just added CRGA to the Insight Panel which can give the techs a generated answer with citations they can even use as an action plan in their cases. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

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Thank you for your thoughtful review! We're thrilled to hear how much you appreciate the ease of creating dashboards to measure success and ROI, as well as the comprehensive data insights into your customers' needs and pain points. We understand the challenges you've faced with Salesforce admin access and are continuously working to improve our platform to reduce dependency on IT tickets. It's fantastic to know that our federated search and CRGA features have significantly enhanced your self-service capabilities and reduced your time to resolution by 25%. Your feedback is invaluable, and we're committed to making your experience even better with future updates.

Brendan B.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

2/17/2026

"Top-Notch Dashboard and Reporting"

4/5

What do you like best about Coveo?

Dashboard and reporting features are top-notch. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The continued growth of the platform has driven TOC up. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

12/16/2025

"Effortless Article Search and Smart Recommendations with Coveo"

4/5

What do you like best about Coveo?

The way coveo makes it easier for article search and document search is impressive. I have used Coveo with salesforce integration and ot has made my life quite simple while working in Technical support. Coveo has this thing of recommending articles or documents on the basis of case description which is one of the best thing about it Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Sometimes Coveo can be naive while searching for articles or documents but overall I have had smooth experience Review collected by and hosted on G2.com.

Lovely R.

Senior Software Engineer

Enterprise (> 1000 emp.)

8/8/2023

"Best Search Service Provider for Support and Marketing"

5/5

What do you like best about Coveo?

Coveo truly shines as the finest search service provider. Our fantastic support team effortlessly pinpoints the articles we need, even amid the sea of content penned by our organization. This brings forth solutions that bring a smile to both our clients and agents. One of these nifty features involves linking articles to Salesforce cases. Coveo comes complete with its very own set of analytics tools. These tools provide us with loads of information, helping us figure out which articles are worth crafting and how to best assist our beloved customers. Those reports also give us insights into what users are after and what they find challenging.

But here's the icing on the cake: Coveo's Senior Customer Success Manager, Kalla. She's an email away, always ready to answer our questions with a friendly touch. Kalla's like a treasure trove of insights on how to make the most of Coveo. Plus, she's a champ at sharing documents and training resources, making it a breeze for us to bring all these wonderful features to life. It's safe to say that Kalla and Coveo together make a winning team! Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Navigating Coveo's admin platform can be a bit challenging, especially when it comes to handling the reporting section. Additionally, to truly grasp its workings, you might find yourself delving into various articles and watching several instructional videos. It's worth noting that this learning curve exists, but with a bit of effort and exploration, you'll be able to make the most of Coveo's features. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo plays a vital role in trimming down the time our agents invest in searching for solutions to address customer issues. Moreover, it aids us in pinpointing which articles should be our next focus and which videos can have a more significant influence on our customers. This all adds up to a smoother customer service experience and more effective content creation. Review collected by and hosted on G2.com.

Response from Ilana Mack of Coveo

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Thank you for your thoughtful review. We're glad Coveo has been a valuable tool for your team and appreciate your feedback on the admin platform's learning curve. We’re continually working to improve the user experience and your input helps guide those efforts. Please feel free to reach out if you need further assistance.

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

8/7/2025

"Excellent for website user behavior"

4/5

What do you like best about Coveo?

I really like all the data available for analytics Review collected by and hosted on G2.com.

What do you dislike about Coveo?

It is a little tricky to understand the faucets and custom parameters Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo is helping solve the challenge of understanding and optimizing internal search behavior across our organization. As a Data Analyst, I rely on Coveo to surface actionable insights from search queries, click-through rates, and content engagement metrics. This allows us to identify gaps in content, improve relevance, and enhance the overall user experience for our internal stakeholders. Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

8/7/2025

"Coveo pricing model is not practical - Budget nightmares"

1/5

What do you like best about Coveo?

The federated search capability is especially strong, helping users get to the right content fast with contextual, AI-powered results across fragmented data sources Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Coveo has a steep learning curve and often requires dedicated developer time to configure even moderately complex use cases. Documentation can be vague or outdated, and the admin interface isn’t as intuitive as it should be for a product at this level. Also, indexing delays and lack of true semantic search can frustrate users expecting modern, Google-like behavior.

Finally, the consumption-based pricing model makes it hard to predict costs—especially for enterprise-scale implementations Review collected by and hosted on G2.com.

Response from Tracy Carson of Coveo

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Hi there - I'm here to help. Our team will be happy to spend time with you -- reviewing your implementation and ensuring it's optimized. I recommend connecting with your CSM or Account Manager as soon as possible.

Arindam P.

AEM Developer | Front End Developer

Enterprise (> 1000 emp.)

10/8/2025

"Coveo Search Engine"

5/5

What do you like best about Coveo?

The search engine is awesome. Its AI Search Interface is game changing. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing , everything is good. Its better than other search engine. Review collected by and hosted on G2.com.

Harshit S.

Salesforce Developer

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/12/2025

"We had a great experience working with Coveo team for our case assist functionality"

4.5/5

What do you like best about Coveo?

The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality Review collected by and hosted on G2.com.

What do you dislike about Coveo?

To be honest there is nothing I disliked about Coveo and it's products Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/7/2025

"Coveo is our foundation for a unified customer experience"

5/5

What do you like best about Coveo?

Coveo allows us to create a unified index of all our product knowledge. Using Coveo's built-in permission models and customizations, we can then deliver that content in multiple ways. It is simple to dynamically filter search results and boost content based on user context. Setting up different search experiences is streamlined, and flexible. Coveo also has a robust set of connectors that have allowed us to connect to many different resources. Coveo also has excellent documentation. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

At times, new features have been released and then not updated or supported after a perieod of time. The Slack integration is one example. Some of the professional services engagements we have had burned through hours faster than expected. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Coveo allows us to give our customers, partners, and employees a single entry point to all of our product knowledge. It enables us to provide a consistent experience across channels and interactions by providing the same search and AI experience for end users no matter where they access our resources. Review collected by and hosted on G2.com.