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Coveo Reviews & Product Details - Page 8

Coveo Overview

What is Coveo?

Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience. Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

Coveo Details
Product Website
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Product Description

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

How do you position yourself against your competitors?

Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace.

Our platform is ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP® Endorsed App, and an Adobe Gold Partner.

We have been recognized 7 consecutive years as a Leader in the Gartner Magic Quadrant for Insight Engines and as a Leader by Forrester in Cognitive Search.

Coveo’s Professional Services & Business Optimization Teams are comprised of the industry’s very best enterprise search technologists, business consultants, and trainers, who work collaboratively with each Coveo customer to ensure they unlock the full potential of search and search-based applications within their organizations. This focus on technology and relentless customer empowerment has proved the greatest driver of success.


Seller Details
Company Website
Year Founded
2005
HQ Location
Quebec City, Canada
Twitter
@coveo
4,351 Twitter followers
LinkedIn® Page
www.linkedin.com
787 employees on LinkedIn®
Description

Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.


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Overview Provided by:

Recent Coveo Reviews

Sandeep V.
SV
Sandeep V.Enterprise (> 1000 emp.)
4.5 out of 5
"Coveo - Amazing Enterprise Search Solution"
The best features of Coveo are 1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for ...
Alexis E.
AE
Alexis E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Likely Coveo"
Good Software for marketing and Advertising
Felix S.
FS
Felix S.Mid-Market (51-1000 emp.)
4.0 out of 5
"marketing manager"
marketing ai tool which makes it easier and more efficient
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Coveo Media

Coveo Demo - Coveo for Salesforce Service Cloud
Give your agents the context they need to understand customer issues and solve them faster.
Coveo Demo - Revenue - Usage Analytics
Coveo's in-depth analytics platform showcasing a wide variety of actionable analytics
Coveo Demo - AI-Powered Search
Coveo drives relevance through machine learning and recommendations
Coveo Demo - eCommerce Social Proof Badging
eCommerce Social Proof Badging
Coveo Demo - eCommerce Product Recommendation Rules
eCommerce Product Recommendation Rules
Coveo Demo - eCommerce Product Insights
eCommerce Product Insights
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Play Coveo Video
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
Play Coveo Video
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
Play Coveo Video
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Play Coveo Video
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Empowering Digital Commerce Teams at Caleres
Play Coveo Video
Empowering Digital Commerce Teams at Caleres

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133 Coveo Reviews

4.3 out of 5
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133 Coveo Reviews
4.3 out of 5
133 Coveo Reviews
4.3 out of 5

Coveo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CoveoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Retail
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Coveo?

The team I work with has great innovations shared on new opportunities. I work with them on some of the new programs they have before they slate it out to the rest of their clients. They request for feedback for how the program can be of better use from a client perspective so that the program can become a better tool for other users. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I don't currently have any dislikes about Qubit. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Merchandising, the A/B tests that we're utilizing are showing if there are any successes with pushing up or down products. There aren't any significant data to show at the moment but the data we do have is still helpful. Review collected by and hosted on G2.com.

Ellie D.
ED
Group Digital Personalisation Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Coveo?

The people! The wide variety of offerings of the tools such from personalisation to a/b testing. The can-do attitude when we come with ideas/briefs. The on-going development. The regular business reviews. The thought out opportunities for us specifically. The ease of the platform. The support team and the supporting documentation. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Project timelines could be improved to help us manage expectations within the business Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

To take a look at all the opportunities that Qubit has to offer Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Where to go next - the support that is provided to help us understand where as a business what experience we could try next Review collected by and hosted on G2.com.

Gareth R.
GR
Chief Digital Officer (CDO)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Coveo?

Qubit allows us to truly do randomised AB tests to show true incrementality. In addition their out of the box optimisation tools such as Social Proof can be shown to deliver ROI on an ongoing basis. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing that I dislike about the relationship or tool, they are professional and the tool is good. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

There are similar tools but the simplicity of Qubit and the fact that the ownership lays on the business side for utilisation makes the costs lower, but means you do need an in house team to fully get the full worth. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We are removing barriers to conversion on the site. Some of the simple tests have shown conversion increases that equate to 6 figure revenue increases Review collected by and hosted on G2.com.

ER
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

I like and use Coveo, because it provides highly categorized functions in intelligent areas, since it provides necessary and relevant information, for objective argumentation, when it comes to interactions with superiors within an organization if it is an employee, or in external environments to the company, being very useful to guarantee a more effective percentage when giving an opinion on a particular topic, being one of my favorite aspects, in relation to this intuitive software with advanced indexing features. data, for these operations, for a well structured purpose. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The new updates in the user interface are totally cumbersome and timely, since it presents a bad design when making changes based on the commercial requirements that are required for the complex stabilization of an ongoing negotiation, which is a Problem that needs an update, to solve these problems, which can slow down the entire work process, mentioning that the analytics in lower versions is very poor in offering outstanding news. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Coveo works in a fantastic way, when a road map of the systems is maintained, with which it plans to develop its operations for the extraction and indexing of relevant data, for the virtual public that is registered on a particular platform, mentioning that although it is quite delicate according to its implementation, its work processes are executed wonderfully, guaranteeing intelligent actions, for obtaining balanced and coherent information for the most part. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We use this software throughout the business platform that we acquire, as a general search system, of all the details that we keep current, precisely so that each user can determine what we do, offering outstanding news of the successes that we have obtained up to currently, which provided us with useful tools to index all the disparate data found in the company we acquire, allowing in more explicit terms, a central place to search for relevant information. Review collected by and hosted on G2.com.

Sara-Lou R.
SR
Online Manager UK & Ireland, MAC Cosmetics
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Coveo?

Clear communication from the team, opportunity to develop ideas further and great discussions on what optimisations can be made further Review collected by and hosted on G2.com.

What do you dislike about Coveo?

At times, the length of time for SOW creation and roll out of proposed plans. It still the best I’ve experienced though. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Combatting the limitations our CMS platform has whilst elevating the CX our customers have on site. In particular, being able to solve for specific gaps in our sites UX to improve conversion. Review collected by and hosted on G2.com.

Miguel M.
MM
CRO & Analytics manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Coveo?

Coding platform user interface, API resources Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Results analys is poor within the platform, there is a lack of segmentation options Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Qubit is our A/B testing and personalization tool, helping us to show relevant content to our users Review collected by and hosted on G2.com.

Felipe A.
FA
Chief Digital Officer (CDO)
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Coveo?

Personalization, Segmentation, Product Recommendation, Product Discovery, AB Testing all in one Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Templates need to be built vs ready out of the box Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Personalization & Segmentation - 1 to 1 customer journey Review collected by and hosted on G2.com.

JK
System Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

What is most noticeable in the operational functions of Coveo, are its fast search results, being one of the things that I also love to a great extent, when we go to this software, its speed and precision of the investigations web, they are wonderful, with massive data, which allow you to exercise their functionalities, without any kind of eminent problem, highlighting that it includes total ease, when carrying out these processes, for a particular objective, for the balanced purposes for which they wish to carry out your inquiries, with this innovative method. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

It should be determined that on the one hand, although their investigative processes are mostly agile, negatively, we can underline that their disadvantages include an optimal and coherent order, for a good search, and thus guarantee the complete experience, which this system should provide, to any user who wishes to use it, because in other similar topics, that is, their indexing systems are not in their environment, coupled and organized, since their responses are random. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

It is an excellent tool to search for large sources of information, which are useful for your benefit, in the strategy, agile of your business establishment, you can count on any search you decide to carry out, because this software will guarantee your investigation, in a completely quickly, and any relevant topic that you need, so it is also to extract personal elements, from each of the clients that you have in your company, to determine what their preferences are, to become interested in your program, being useful in the same way, as a kind of user traces. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We provide the solution for powerful searches of different data, of our website, and even relevant information that it has in its design, to reinforce certain topics in a successful way, filtering outstanding news from each of the clients that We have registered in the platforms, to create profiles and documents, most of all it is used by the department that we have at disposal, which is made up of a large team of web application developers, who use this product more frequently, to be notified, about the items on offer, to determine with what design your required resources need, or how you like them for your convenience. Review collected by and hosted on G2.com.

Stuart M.
SM
Digital Analytics Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Coveo?

Ease of use of the tool/set up. GTM/GA integration Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Additional cost to integrate with BigQuery Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Ability to AB test and Review collected by and hosted on G2.com.

JL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

It is a tool that I love in immense proportions, because it turns negotiations into a more personal method, which allows most of the sales made by a particular organization to be more efficient and effective for the most part, since it adapts in an incredible way, which gives access to a considerable and successful flow, without excluding that it is automated on a large scale, with respect to its prevalent functionalities, which are totally based on artificial intelligence, with objectives integrated in the cloud. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The results are not specific, since it does not have a system designed for the indexing of these searched data, which are stored in a database, which is totally disordered, much less is there an option to promote better research, being slow, significantly delaying performance, most of all affects in business terms, since they contain massive information bases with successful projects. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

It is implemented in a wonderful way to its analysis and information generation engine, including custom connectors, as long as they are systematically compatible, being ideal for companies with a medium and small productivity performance, since it will allow you a better flow, according to the search for data within its platform, for its clients, being a widely used and recommended system, since the services it provides are very useful, for the most part. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We use Coveo in some of our departments, to carry out searches of the data that we keep protected in the panel that we have, most of all so that each of the clients, registered on our platform, can commission investigations for their benefit, according to with the policies and functions that we exercise internally, or even if you want to find out the details of a particular product, this software offers you results that might interest you, with similar characteristics, in case you cannot visualize your objective. Review collected by and hosted on G2.com.