133 Coveo Reviews
Overall Review Sentiment for Coveo
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Qubit provides an easy to use interface meaning managing tests is quick and easy. Viewing results is also super efficient meaning we can quickly view the performance of a test and make strong business decisions off the back of this.
The interface also has a clear layout with live, paused and archived sections. This helps me as a user easily manage the amount of tests I am running with a clear boundary between where my tests live.
Another area I like within Qubit is the level of detail available when analysing each test on its own. It is great to be able to see splits by device to really understand where any A/B test is performing well or not so well. Review collected by and hosted on G2.com.
A dislike is the 15 minutes processing time sometimes required to refresh the results of a test as this means results cannot be viewed instantly.
A further dislike was the new "power" setting which I found harder to interpret as oppose to the old feature. Review collected by and hosted on G2.com.
Great personalization possibilities.
A great team offering excellent support. We have weekly calls with them and they are very responsive. They're like an extension of our team.
A user-friendly tool and interface to build experiences for devs Review collected by and hosted on G2.com.
The need of devs to build experiences.
Lack of flexibility and pre-existing widgets for non-dev teams.
The time to build experiences can be a bit long. Review collected by and hosted on G2.com.
Over the 2 years I have been working with Qubit, we have successfully rolled out personalisation experiences that have had a positive impact on site experience and KPI's. I enjoy the team collaboration from scoping new experiences (in-line with our business objectives) to implementation. The team are each great to work with and we are always collaborating together on ways to optimise BI tools, reports and the onsite experiences which is great for continuous learning and partnership. Review collected by and hosted on G2.com.
I personally can't say I dislike anything. Communication is always open for ways to improve experiences and the support team are readily on hand should we have any queries / issues that need resolving. Review collected by and hosted on G2.com.
The service side of Qubit is second to none. We have strengthened our relationship year after year, with a dedicated strategist and project manager, nothing slips past the team. Between the in house and agency team we have all bases covered, and everyone remembers the little data quirks and issues we have, so experiences are recommended accurately. The designers at Qubit really understand the brand and are happy to take on any guidance from the brand team & designer in house, everyone works well together. We see great value in the tool itself, with ease of use and duplication of experiences across category we see good value for money. With Qubits new tool ATOM coming into play as well, they really are the CRO/Personalisation/Merchandising tool to watch out for, and get a demo with! Review collected by and hosted on G2.com.
The only thing I would improve upon is the in tool reporting and end of roadmap reportingg, we strive to use GA in every report we do so we have one source of truth, and although Qubit integrates with this, it feels as though the team and company could do with further integration to truly engrain the use of the tool. Review collected by and hosted on G2.com.
First off, what really separates Qubit from the rest is the time and effort they place on getting to know your company, we don't work in the most glamorous sector but Qubit really impressed us with their first impressions and research. The presentations we receive that highlight our roadmaps are invaluable discussion pieces we really enjoy attending.
Qubit has the ability to solve issues in a way no other system or software has been able to get close to. Qubit saves us huge amounts of time and effort in large scale development by offering a solution for us to really enhance our customer journey.
We really appreciate Qubits on going approach to offering us more hands on solutions, so that we can implement our own experiences with greater flexibility, and they've really stuck by that offering as we're not able to manually input and change our experiences without the need to too much discussion.
Qubit is an incredibly interesting and sophisticated piece of technology, so we do run into issues but the support team behind the scene is incredibly responsive, and great at showing us any mistakes myself and the team have made when tinkering. Review collected by and hosted on G2.com.
The software can be hard to use without an account manager and a technical team, but luckily qubit has always solved any issues. Review collected by and hosted on G2.com.
Holistic understanding of both brand and market
Openness to client feedback
Team look to evolve product offering which best makes sense to the brand rather than have the brand adapt processes to fit the product Review collected by and hosted on G2.com.
Lengthy release cycles (although understand this has recently been updated)
Time from concept to get experience live (although vastly improved YoY - I'm just impatient)
Require regular feedback sessions Review collected by and hosted on G2.com.
Great combination of tech that we can leverage at speed combined with strategy that we consider part of our team. We test with Qubit and then focus our precious internal resources on winning projects.
Team wise Qubit have great people with a can do attitude and we consider them an extension of our teams.
Recent updates to the platform have improved self serve reporting transparency. Review collected by and hosted on G2.com.
Before the advent of Qubit for Marketers product many experiences were still dependent to a degree on our developers to get over the line and live. This has now been improved and reliance on our developers reduced. Review collected by and hosted on G2.com.
Being able to experience different audiences and segments on various experiences and tests. The visual editor is great when wanting to make small, minor content changes and test the variations e.g TOV or different imagery. Review collected by and hosted on G2.com.
Data visualisation and reporting could be much better. There's no data ranges, just 24 hours or lifetime. Would be good to see how an experience did last week when a change was made, or how it did vs last year. Review collected by and hosted on G2.com.
Qubit has allowed us to rigorously test, analyze and implement new ideas to improve the customer experience on our store. The easy to use interface and key analysis from experiences has lead to large improvements to our conversion rate, in a range of different areas. The people we have worked with from Qubit, from our account manager, to product managers have also been great. Review collected by and hosted on G2.com.
Can only currently have one active campaign for product badging in the merchandising section. Review collected by and hosted on G2.com.
