Coveo Reviews & Product Details - Page 6

Overall, easy to setup and integrate with our various sources. We now have a fully tailored search experience which we've received positive feedback for Review collected by and hosted on G2.com.

Lack of change auditing features, at times our success engagement was lackluster Review collected by and hosted on G2.com.

Coveo is a good business searching solution with strong integration capabilities. We integrated Coveo with Salesforce to help serve our internal and external users with searching large volumes of ticketing data. The search results are fast and the workflow is simple. I love the auto-population of results while users still typing the search keywords. Overall, it's smart searching across different sources is excellent. We also set up a knowledge base system using this platform, which is an excellent value add. Review collected by and hosted on G2.com.

Sorting and filtering options can be improved. Although it a powerful solution, sometimes you may feel that the search results are little less relevant. I will not hold it against them because we get the same feeling with Google occasionally. Review collected by and hosted on G2.com.

I like that Coveo's search platform is intuitive and provides extensive training. I also like that the training has specialties. This platform does training and simplicity better than all the others. Review collected by and hosted on G2.com.

I dislike that it's only a cloud-provided platform but I understand that this fact keeps the platform less complicated. I wish that the chrome extensions for Coveo were supported more. Even though they work, they exude an element of amateurism that might turn off some people. Review collected by and hosted on G2.com.

When I search I get what i am looking for on the first try Review collected by and hosted on G2.com.

Took too long to implement and a few things were missed in the process but the COveo CSM sorted it out for us Review collected by and hosted on G2.com.

Setting up an enterprise search at the site level becomes very easy with use of Coveo with an inbuilt framework for machine learning, templates and facets. Review collected by and hosted on G2.com.

I would say that there is nothing which i could dislike about the features offered by Coveo - In fact, there is so much to explore and learn with what Coveo offers. Review collected by and hosted on G2.com.

Simple integration within Salesforce. Case management and knowledge management. Review collected by and hosted on G2.com.

I do not use Coveo enough to have opinions about what i don't like. So far so good Review collected by and hosted on G2.com.

Coveo has helped us improve customer experience within our search experience. The dynamic search results, integration with our current framework, and excellent support from the team has been a great help. Review collected by and hosted on G2.com.

There are no real downsides to Coveo. There is a large learning curve, but you have a supportive team to help you navigate some of those difficulties you may be experiencing. Review collected by and hosted on G2.com.

Coveo search results can be customized to show things like featured results or smart snippets. Review collected by and hosted on G2.com.

It takes time to understand all of the possible customization options and to figure what to prioritize. Review collected by and hosted on G2.com.

Qubit support is very responsive when we need help on an experience. We have been doing several pieces of training with Qubit developers, and every time, it has been very instructional, helpful, and we were able to put the advice into practice. We have improved a lot thanks to those. Review collected by and hosted on G2.com.

It can be hard to use and needs a lot of training - Some processes are missing from the documentation, for example, real examples on how to use the functionalities. The illustrations are often elementary and not adapted to the use we have of Qubit. The explanation of the packages as well is a bit light. Review collected by and hosted on G2.com.

There are many things which I like about Qubit, first of all is the people - we have a supportive team at Qubit who we meet with biweekly as well as various strategy meetings throughout the year. In addition to the people, I like the ideas and creativity which their people bring to the table, their forward-thinking attitude of things we could try as a business is inspiring! As well as their own ideas, they also appreciate and will help us deliver anything we want to, Qubit are focused and driven to help us achieve our strategic objectives so will always support us on any plans which help us to achieve this. I enjoy the new things which Qubit want us to try, its great that their ideas align with our plans so we're all working on the same end goal! Qubit also have a brilliant support team, whether its the support team themselves or the sheer amount of support documents available. Review collected by and hosted on G2.com.

I think the only thing would be the communication, I think this could be improved to help us manage our business expectations. Review collected by and hosted on G2.com.