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Coveo Reviews & Product Details - Page 13

Coveo Overview

What is Coveo?

Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience. Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

Coveo Details
Product Website
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Product Description

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

How do you position yourself against your competitors?

Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace.

Our platform is ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP® Endorsed App, and an Adobe Gold Partner.

We have been recognized 7 consecutive years as a Leader in the Gartner Magic Quadrant for Insight Engines and as a Leader by Forrester in Cognitive Search.

Coveo’s Professional Services & Business Optimization Teams are comprised of the industry’s very best enterprise search technologists, business consultants, and trainers, who work collaboratively with each Coveo customer to ensure they unlock the full potential of search and search-based applications within their organizations. This focus on technology and relentless customer empowerment has proved the greatest driver of success.


Seller Details
Company Website
Year Founded
2005
HQ Location
Quebec City, Canada
Twitter
@coveo
4,351 Twitter followers
LinkedIn® Page
www.linkedin.com
787 employees on LinkedIn®
Description

Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.


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Overview Provided by:

Recent Coveo Reviews

Sandeep V.
SV
Sandeep V.Enterprise (> 1000 emp.)
4.5 out of 5
"Coveo - Amazing Enterprise Search Solution"
The best features of Coveo are 1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for ...
Alexis E.
AE
Alexis E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Likely Coveo"
Good Software for marketing and Advertising
Felix S.
FS
Felix S.Mid-Market (51-1000 emp.)
4.0 out of 5
"marketing manager"
marketing ai tool which makes it easier and more efficient
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Coveo Media

Coveo Demo - Coveo for Salesforce Service Cloud
Give your agents the context they need to understand customer issues and solve them faster.
Coveo Demo - Revenue - Usage Analytics
Coveo's in-depth analytics platform showcasing a wide variety of actionable analytics
Coveo Demo - AI-Powered Search
Coveo drives relevance through machine learning and recommendations
Coveo Demo - eCommerce Social Proof Badging
eCommerce Social Proof Badging
Coveo Demo - eCommerce Product Recommendation Rules
eCommerce Product Recommendation Rules
Coveo Demo - eCommerce Product Insights
eCommerce Product Insights
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Play Coveo Video
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
Play Coveo Video
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
Play Coveo Video
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Play Coveo Video
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Empowering Digital Commerce Teams at Caleres
Play Coveo Video
Empowering Digital Commerce Teams at Caleres

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133 Coveo Reviews

4.3 out of 5
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133 Coveo Reviews
4.3 out of 5
133 Coveo Reviews
4.3 out of 5

Coveo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CoveoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Gareth S.
GS
Web & Graphic Designer
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Clean modern design means it is very easy to see results and navigate around. Fairly simple to get experiments up and running. Makes it easy to implement quick fixes and solutions to problems as well as just testing. Simple changes and tests eg wording can be done very quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

With Qubit I would llike to see a better overlay functionality to view the tests as a preview. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Give it a go. No reason at all not to!! Ease of use, ease of implementation, easy to realise results. As a quick get up and go for simple A/B testing no reason at all not to use. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We wanted the ability to be able to quickly think of tests to get going and then be able to quickly get these live and see if they made any different. For example change of a button color, or wording on a button. It is perfect for this and from this we have been able to notice significant changes and make these to our audience. The smallest change can actually make a huge difference we have discovered and the ability to quickly get that running and displaying to our customers rather than going through the long process of changing with our outsourced developers has been very helpful. Review collected by and hosted on G2.com.

Claire D.
CD
Online Marketing Manager
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

The software is really easy to use and helps us set up A/B test with minimum effort but achieve accurate and reliable results. The team are also very hands on and have been there at the end of a phonecall/email every step of the way and have also set up many tests on our behalf when our resource has been tight. Cannot fault the service! Review collected by and hosted on G2.com.

What do you dislike about Coveo?

There is nothing I can really think of that I really dislike. Perhaps it would be good if you're also able to conduct multi-variant testing, but this may already be in place. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Fantastic team you will be dedicated to your account and achieving your objectives. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We are always looking for ways to improve our on-site conversion. Our development team is based overseas so Qubit works as perfect short-term patch for any rolling developments we'd like to roll out to the site. Review collected by and hosted on G2.com.

Scott A.
SA
Head of Digital Marketing and Analytics
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Ease of targeting when setting up new layers. The targeting interface is very sensible. Together with their other modules, you can better understand under-performing segments and run tests targeting them. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

UI still lags others like Optimizely. Cannot use the UI to make many changes to the page. You're either in one mode or another instead of layers changes on top of each other.

Running multipage tests is close to impossible without writing complex Javascript logic, something you'd hope the UI would make easy. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

If you want fast A/B testing that's somewhat complex, Qubit isn't the right tool. For simple personalisation with measurement of efficacy, it's a good tool. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Primarily A/B testing with a managed services component. However, the benefit of testing with personalisation is great, Review collected by and hosted on G2.com.

Gareth J.
GJ
Software Developer
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Its very easy to use and very easy to implement. The dashboard is clean and everything is easy to find.

The JavaScript code editor in my opinion is one of the best code editors (online) that I have ever used and reminds of a similar desktop editor i use.

Although I've not used the basic editor much, it is very, very simple to use and anyone with little to know coding knowledge will be able to get get overlays showing in no time at all. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Tracking of events/clicks on the elements created via Qubit is a feature i feel is missing. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Definitely give it a try. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Interact with customers more and enhance user experience. Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Really easy to make quick, effective UX updates to the website. The team are really helpful in making recommendations and helping us find the best solutions for our audience. It's also great for testing new ideas or functions. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

On the whole it's great when we're tight on internal resource as we can create our own campaigns with the tool really easily, but some more complicated tests require engineer coding which can take a day or two to turn around. The team are always very accommodating though. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

A good tool for busy brands that need to respond quickly to consumer behaviour and trends. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

It helps us make important updates when our resource is tight on other projects. Review collected by and hosted on G2.com.

RA
Senior Web Analyst - Contract
Leisure, Travel & Tourism
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Coveo?

Their results screen is very easy to understand and they have really supported us in implementing our tests and campaigns. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Not much apart from sometimes tests taking longer because of the measurement strategy (users and not sessions). I know there different opinions on this. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

if you want testing tool that can also support your marketing campaigns then this is the tool for you. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Targeting and testing. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

You can get results instantly and it's very easy to determine what is and isn't working. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The demo made it seem very user friendly but to use it to its full potential you need to use the advanced mode which require Javascript knowledge. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Overall it is a good package but be aware that you will need someone with Javascript knowledge to get the most out of it Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

For us the tool has really enabled us to trial new concepts quickly as opposed to going through the long process of getting development involved. Review collected by and hosted on G2.com.

Oliver W.
OW
Ecommerce Director
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Easy implementation, excellent support and account management, simple yet effective user interface. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Genuinely struggling to list any dislikes? Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Quick releases, insightful A/B testing, Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

The Qubit Team is awesome. They are very diligent in getting campaigns started and they are always available to troubleshoot. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The Interface is not as user-friendly as it could be. They need to make some changes to the layer editing tool. For example image mapping could be so much easier. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Its an awesome team of people and the tool is getting better. I would say test it out and you won't be disappointed. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We using Qubit as a CMS and and A/B testing tool. Targeting visitors always drivers higher conversions. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Qubit is easy to use for conversion rate optimisation and basic personalisation, for non technical team members.

Qubit combines a fantastic product with an expert team. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Since Qubit was set up as testing/optimisation tool, you can't deploy to 100% of your audience, as they require a 10% control for every test.

I found conflicts with Qubit and other 3rd party scripts. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Qubit will pay for itself in year one from incremental revenue derived from conversion rate testing. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We have seen a slight impact on our overall ROI. It is still early days though, as our traffic sources have gone through significant changes. Review collected by and hosted on G2.com.