Coveo
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4.3 out of 5 stars
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Coveo Reviews & Product Details - Page 12

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Coveo Overview

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What is Coveo?

Coveo powers the digital experiences of the world’s most innovative brands, serving millions of people and billions of interactions across every digital experience. Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.

Coveo Details
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Product Description

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

How do you position yourself against your competitors?

Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace.

Our platform is ISO 27001 certified, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAP® Endorsed App, and an Adobe Gold Partner.

We have been recognized 7 consecutive years as a Leader in the Gartner Magic Quadrant for Insight Engines and as a Leader by Forrester in Cognitive Search.

Coveo’s Professional Services & Business Optimization Teams are comprised of the industry’s very best enterprise search technologists, business consultants, and trainers, who work collaboratively with each Coveo customer to ensure they unlock the full potential of search and search-based applications within their organizations. This focus on technology and relentless customer empowerment has proved the greatest driver of success.

Seller Details
Seller
Coveo Solutions Inc
Company Website
Year Founded
2005
HQ Location
Quebec City, Canada
Twitter
@coveo
4,351 Twitter followers
LinkedIn® Page
www.linkedin.com
787 employees on LinkedIn®
Description

Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.

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Recent Coveo Reviews

Sandeep V.
SV
Sandeep V.Enterprise (> 1000 emp.)
4.5 out of 5
"Coveo - Amazing Enterprise Search Solution"
The best features of Coveo are 1. Cloud based enterprise search solution, which requires very less amount of coding to host a search service for ...
Read more
Alexis E.
AE
Alexis E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Likely Coveo"
Good Software for marketing and Advertising
Read more
Felix S.
FS
Felix S.Mid-Market (51-1000 emp.)
4.0 out of 5
"marketing manager"
marketing ai tool which makes it easier and more efficient
Read more

Coveo Pricing

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Enterprise
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Coveo Media

Coveo Demo - Coveo for Salesforce Service Cloud
Give your agents the context they need to understand customer issues and solve them faster.
Coveo Demo - Revenue - Usage Analytics
Coveo's in-depth analytics platform showcasing a wide variety of actionable analytics
Coveo Demo - AI-Powered Search
Coveo drives relevance through machine learning and recommendations
Coveo Demo - eCommerce Social Proof Badging
eCommerce Social Proof Badging
Coveo Demo - eCommerce Product Recommendation Rules
eCommerce Product Recommendation Rules
Coveo Demo - eCommerce Product Insights
eCommerce Product Insights
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Play Coveo Video
Coveo relevance generative answering will help your business step up to provide more than traditional search results as the world of AI advances.
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
Play Coveo Video
Learn how Salesforce achieved +90% self-service success rate – and their highest CSAT
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
Play Coveo Video
RingCentral Senior Director of Global Self-Service explains how and why his team were able to make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Play Coveo Video
We firmly believe that AI search matters – and without great search relevance, your AI and GenAI plans will fail. AI Search augments generative question-answering – and the results must be cohesive, truthful and secure.
Empowering Digital Commerce Teams at Caleres
Play Coveo Video
Empowering Digital Commerce Teams at Caleres
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133 Coveo Reviews

4.3 out of 5
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133 Coveo Reviews
4.3 out of 5
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Coveo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CoveoQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Dustin C.
DC
Market Manager
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

The ability of the software to predict the analytics that I need to see Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I have noticed a slight lag lately in the software Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Sales Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Excellent machine learning. Top notch saleforce integration. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Nothing! Really great software. No issues I have found. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Great for Salesforce! Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Unified search to pull multiple sources together Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
UC
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about Coveo?

It doesn't really get in the way of itself. It's a search engine. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

It tries too hard. You can probably do without it. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

They wanted a comprehensive search for all documents and intranet sites. Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
UN
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Ease of use, all are com for table using the service Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Doesn't always speak to other systems which isn't great Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Your ease of use will be amazing! Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Event tracking Review collected by and hosted on G2.com.

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Verified User in Sports
AS
Small-Business(50 or fewer emp.)
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What do you like best about Coveo?

That its a good program that my company uses. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

That its not as easy as the past programs that I have used. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Organizational problems on a big company scale. Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Coveo?

Right now, I like the customization you can do on the skins side, to almost make it totally different views depending on the audience Review collected by and hosted on G2.com.

What do you dislike about Coveo?

the only thing I have to say is that sometimes crawls get stuck and we have to rerun them, and the admin logging is a little sparse Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

I would say evaluate what you need and how diverse your sources of information are, and if you need something that is very flexible in terms of customization Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

The problem we were solving was sources of information are everywhere in our company, in various platforms and we needed a way to surface them all Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo
Editedit

Hello there,

Thank you so much for your review, we are so pleased to hear that you are enjoying the customization options that Coveo offers. Regarding crawl speeds and admin logging, I'd recommend you speak with our Support team to see if they can assist you in anyway. You can contact them at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/.

Happy Holidays,

Isaac Berzins

Social Editor - Coveo

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Aaron H.
AH
SharePoint Developer
Executive Office
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Fairly good search engine. We have been disappointed with the product overall. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues that have not been resolved by the vendor. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

I don't recommend this software for SharePoint search in 2010 and we plan on switching to SharePoint Search in 2013. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Enterprise search without FAST in 2010 using OCR. Few benefits have been realized and the cost savings has been lost. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo
Editedit

Hi Aaron,

We are very happy that Kent Corporation has been a Coveo client since 2010 and we are sorry to hear about the issues you’ve encountered while using the Coveo solution. I’ve personally taken the time to review your support tickets and have noticed that all concerns on record have been addressed. Our Customer Support team appreciates your feedback, as they are always trying to improve. Since all tickets have been closed, we hope that you, and Kent Corporation, can continue to successfully and seamlessly use our tool. If you do still have outstanding issues, or encounter any more in the future, you can contact us directly at: support@coveo.com. Alternatively, you can view our support database here: https://support.coveo.com.

Best,

Isaac Berzins,

Social Editor

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Gena N.
GN
IT Business Analyst Salesforce Sr.II
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

This being an enterprise search tool, we selected this as the tech support wants to search solution from various sources while on client call, which is not possible in salesforce.

So we opted for coveo and implemented it to search records from confluence, jira, sfdc knowledge Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Taking our data on their servers, hard to configure, to setup you should know the scripting language. not that easy to learn to configure.

Always need the PS team to help in updates etc. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Its a great tool, even salesforce help is based on coveo Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Search page for techs support to fetch results from various sources like JIRA/ SFDC / Confluence etc. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo
Editedit

Hi Rajni,

Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. Upskilling your tech support agents is a proven way to successfully close support cases quicker. If you ever have any questions or concerns, don’t hesitate to contact us directly at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/.

Best,

Isaac Berzins

Social Editor - Coveo

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Sanjeev M.
SM
IT Application Lead(Global)/Sr. Manager
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

Easy to implement search engine for cloud application.

The best I like is it returns search result real quick irrespective of the data size.

We have bulk customers data plus partners data and, was amazed to see the performance for huge data size. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Technical integration is not smooth for data integration. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Easy to deploy package for your cloud applications.

Dont worry about performance. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Search feature for our partner portal(cloud based system) was not available due to the fact that portal is purely customized. Coveo helped us to enable search engine for partners on pretty huge database. Review collected by and hosted on G2.com.

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Response from Isaac Berzins of Coveo
Editedit

Hello Sanjeev,

Thank you so much for your kind words, we are so pleased to hear that Coveo is working for you and VMware as intended. Our Customer Support team is always looking to improve, and we’d love to gain more insight to any recommendations you may have. As always, if you need our help with anything feel free to contact us at support@coveo.com or alternatively, you can view our support database here: https://support.coveo.com/.

Thanks so much,

Isaac Berzins

Social Editor - Coveo

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Adam B.
AB
Application Developer
Leisure, Travel & Tourism
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Coveo?

The implementation was simple, straightforward and the Qubit product team were on hand 24/7 for advice and best practice recommendations.

Having the power to make an informed decision on new site features and understanding our customer behaviour has revolutionised how we do business at James Villa holidays. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

As powerful as the dashboard and Qubit platform is, a facility whereby we can archive and sort our tests from the landing page would be really beneficial - particularly when the volume of tests begins to stack up. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Data is power and understanding your customers onsite behaviour and what leads them to conversion is the greatest tool in an ever expanding e-commerce toolbox. The Qubit platform is a black and decker powertool of opportunity for e-commerce business owners and anyone with a transaction/goal based website. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

With the Qubit platform and advice from the product team we have been able to segment our customers into key demographics, tailoring distinct messages to each cohort and increasing conversion across the board.

Restricted behind a code freeze on the website we were able to maximise the Qubit platform by applying important legal messages for travellers to the website after legislation change by the government - making us first responders in comparison with our competitors.

By split-testing various permutations we were able to define which copy worked better across a range of call-to-actions, increasing conversions and understanding our customers psychology at the same time. Review collected by and hosted on G2.com.

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