133 Coveo Reviews
Overall Review Sentiment for Coveo
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I like having my monthly checkins with Paul Knight my Success Manager. He really understands the product and our vision and helps us improve our search experience everyday. Review collected by and hosted on G2.com.
Not fully utilizing the Javascript User Interface Review collected by and hosted on G2.com.
Coveo is one of the business search applications with an advanced vision for companies. It has an easy interface, with a simple tutorial to understand. It has a large repository.Thanks to the fact that the connectors are supported from the original programs, there is an absolute integration in the search. Review collected by and hosted on G2.com.
The relevance editor does not take into account the history, so it can yield results that do not exert value for certain searches Review collected by and hosted on G2.com.
Once Qubit events are all set up and working, experiences are very easy to set up. Documentation is great too. Templating has really freed up time for our dev team to focus on other tasks rather than making many content changes. It's really easy to get your head around, very intuitive. Review collected by and hosted on G2.com.
Non-technical aspects of experience creation, such custom events etc could be easier to set up.
Primary set up is really important and it hasn't gone perfect. Follow up help to get this sorted has not been great. Also we can't seem to set up unique variables for our customers and just work based from set ones.
Experience CSS area doesn't work well on a SPA environment. Review collected by and hosted on G2.com.
Ease of use and the extensible nature of the platform for more complex testing - there really is no limit to the tests that can be performed using the platform, the limit generally being our own website. The build processes behind test delivery has allowed our development team to complete feature builds that are otherwise much more difficult to integrate on our native platform. Review collected by and hosted on G2.com.
Some platform-specific knowledge makes development of test experience somewhat challenging, especially for teams of hybrid designer-developers. However, the documentation is improving as a continual process to alleviate this issue. Review collected by and hosted on G2.com.
Personalising the website using different segments and taken that to the next level with unique versions of the website experience for each segment. Review collected by and hosted on G2.com.
The Visual Editor could do more and it would be better to simply edit text rather than remove and replace blocks like you would in Google Chrome Inspector. Review collected by and hosted on G2.com.
The Qubit solution is very powerful to offer one to one customization. The data base usable in the tool is extremely exhaustive, the limit is almost solely on the creativity and innovation of Qubit users. Qubit Team member lead us in a well-defined roadmap and especially in the innovation of the new features offered by the tool. Being able to create difference experiences to different audiences creates a whole new level of experiencing a website. In addition, we have also put in place feature templates that can be live very quickly depending on business needs. Review collected by and hosted on G2.com.
A technical skill is strongly recommended to use the different modules of the solutions. It could be considered to adapt the platform to a wider audience (eg: marketing). Certification and e-learning program could be put in place to support a wider audience on the accessibility of the tool.
Finally, a last note of attention is to be made on the implementation of this tool including tracking level which is quite heavy in terms of investment of human and temporal resources. Review collected by and hosted on G2.com.
Qubit is a platform I have worked with for roughly 5-6 years. The main highlights for me have been the flexibility of amending/improving site UX aside from the regular deployment roadmap. I have launched promotions, patch fixed and A/B tested using segmented customers based on behaviour. Qubit comes with a wealth of algorithmic add ons aside from A/B testing that may or not benefit all businesses but are certainly worth looking at. Review collected by and hosted on G2.com.
It's less of a dislike but where Qubit shines is in it's collaboration with your own data. I would highly recommend surfacing as much data to Qubit as you can in order to maximise the potential of your tests or segments. As above, Qubit does not just focus on testing but recommendations for product, retargeting and algorithm based engagement. I will caveat this with the fact that not all of these products may suit you, but if you partner up with a CRO agency who are proficient enough, they should be able to guide you, alongside Qubit's own services. Review collected by and hosted on G2.com.
Makes search features of various types and sizes user friendly and meets all requirements Review collected by and hosted on G2.com.
Complexity when it comes to implementing custom code or features Review collected by and hosted on G2.com.
The knowledge of the team at Qubit is exceptional. The flexibility of the platform sets it apart from others. Review collected by and hosted on G2.com.
Configuration took longer than expected, this was mainly down to our developers not fully understanding what was required of them. This has set us back on the ability to test, but now we're getting through experiences quickly. Review collected by and hosted on G2.com.
It's fast and relatively easy to set up Qubit experiences, we've managed to release an important test within 7 days period, including full QA.
Great platform for personalisation, product testing, marketing tests and optimisation.
We are able to create compex on boarding journeys to deliver the best experience for our new players.
Segmentation can be as targeted as you need and you can make sure the same player is not getting multiple marketing messages.
Integration with Google analytics allows to get real time data and provides an additional tracking for experiences.
Data extract allows to get target vs control breakdown and analyse performance of the experiences with own BI tools.
Mobile access to Qubit Pro comes really handy when you need to make changes outside of working hours.
Integration with the CRM engine allows to run real time CRM campaigns that were not possible without Qubit.
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Not everything is customized enough for a marketing team, for example, segment build doesn't cover all the options and segments require some dev work to be build.
In terms of analysis, Qubit dashboard is sometimes misleading.
Some tools stop working from time to time, for example data extract was not available for the past 7 days, however I was given an alternative (and less user-friendly) solution. Review collected by and hosted on G2.com.
