Have been using Contlo for more than 7 months now and can easily say it is an effective tool for executing and analysing you Retention Campaigns.
Have been able to scale the repeat numbers effectively. Automations are easy to make and gives the best results.
Good Customer support for any issues you may face. Review collected by and hosted on G2.com.
If they could just add a feature of Connector camapigns where we can feed the audience to our performance marketing channels. Would be great to target users there as well. Review collected by and hosted on G2.com.
381 out of 382 Total Reviews for Contlo
Overall Review Sentiment for Contlo
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We felt for marketing campaigns contlo is good to reach out the audience in an effective manner. Very ease to reach out the team for the support. It is very easy to Implementing things with the help of the support team. Integrating with the other sites is ease. Review collected by and hosted on G2.com.
in conversations we feel some of the basic features are missing in contlo. Contlo conversation is very basic. After marketing campaigns tracking is not proper. The contlo integrated Ai is not that much good.Sometimes we faced issues in integration but it got rectified by the Support team. Review collected by and hosted on G2.com.
The great thing about the contlo is the omni-channel services provided under the one hood. There is no need to have multiple apps or subscriptions. We can manage the WhatsApp campaign, email, SMS, and push from one dashboard. It supports other Shopify and 3rd party apps to make things aligned. AI features help you get the most out of it.
The onboarding team will keep taking care of the things, whether it's the Shopify thing or campaign-related or new features that need to be explored, they will arrange the meetings in suitable slots.
Earlier I had some queries which the Contlo Support Team helped a lot. They help us to get the blue tick, catalog syncing, WhatsApp campaign, Shopify integration, etc. Pricing is good in this segment and will recommended to others. Review collected by and hosted on G2.com.
Looking for the auto-reply bots/AI when the agent isn't available or during the off time in the whatsapp chats. Review collected by and hosted on G2.com.
Enables launching of campaigns for various channels like Email, SMS and WhatsApp seamlessly from one platform while also integrating with Shopify. Review collected by and hosted on G2.com.
The process may lag at times while working on automations. This area requires improvement. Review collected by and hosted on G2.com.
Can access all the features from the same account. The UI is User Friendly. East to understand. Can work on all customer communication platforms in one CRM altogether. Great Software to handle all the customer support chats. Review collected by and hosted on G2.com.
One feature which must be looked into that we cannot reply on a chat or resolve it without assigning it to an agent. Review collected by and hosted on G2.com.
Easy to manage and use the platform. The planning of an omnichannel campaign can be managed. Also the support from team is good. Review collected by and hosted on G2.com.
Lack of dynamic WhatsApp automative campaigns. And the filter mechanism does not work properly. Review collected by and hosted on G2.com.
User friendly, Quick installation, Comes with lots of automation options, Can be esy intergrated with shopify and other softwares for targetting untapped data. The support system is also good and also helps on time. We use it on daily basis for targetting our customers. Review collected by and hosted on G2.com.
Nothing for now, incase we experiance any difficulty at any point of time, Contlo team is just a text away. Review collected by and hosted on G2.com.
Integration support and navigating through the dashboard is very good.
Customer support team goes above and beyond to solve the issues.
Email template customisation is above the charts.
Implementation is installation is 1 or 2 clicks. Review collected by and hosted on G2.com.
Have used multiple CRM tools but this one I have found better than most. So no downsides. Review collected by and hosted on G2.com.
Contlo has been an amazing CRM tool for our retention activities. We have all channel (Email/ SMS/ Push) enabled from here. The integration was smooth and support is always available. We saw huge growth in repeat rate after building the automations and campaign flows here. We use almost daily, and the UI is extremely friendly. Review collected by and hosted on G2.com.
Some times some glitch is there, but support intervenes immediately and solves it. Review collected by and hosted on G2.com.
It's easy to navigate dashboard and also how well they have designed the user to customer interface. Review collected by and hosted on G2.com.
Nothing, it's a great platform! Highly recommend it! Review collected by and hosted on G2.com.
Its a simple, easy to use tool. Covers most of the features. Onboarding and account management is also very good. Ankit and Pranav have been very helpful. The fact that it integrates with email, whatsapp, sms - its very helpful in setting up journeys where you want to reach out to customers using multiple channels. Review collected by and hosted on G2.com.
I think contlo has room for improvement for the customer chat/conversations feature. Review collected by and hosted on G2.com.
