CallTrackingMetrics Reviews & Product Details

CallTrackingMetrics has excellent call-tracking capabilities. The customer support is great for our liking! I use CallTrackingMetrics almost every day and have been able to integrate it with a bunch of other platforms. Implementing the platform is not the easiest, but overall I am able to use it effectively. Review collected by and hosted on G2.com.

CallTrackingMetrics is great, but the interface leaves a lot to desire. It is clunky and things are very hard to find. With as many settings as this platform has, it is not easy to find things. Review collected by and hosted on G2.com.

The detailed call analytics gives us clear insights into which campaigns are driving calls and customer engagement. We can easily track ROI from marketing efforts.

Call recording feature has been useful for training and quality control. So we can review calls to ensure customer service standards are met.

Ease of Integration: CallTrackingMetrics works well with our CRM which is an Ease of Use option for our users as the frequency of Use is very high.

With the use of Customizable Tracking Numbers, we were able to setup different phone numbers for different compaigns which made it easier to see whats working and not.

Customer support was very good as we get answers for all the doubts help us resolve the incidents. Review collected by and hosted on G2.com.

While the platform is powerful it's not the easiest to use at first. Some users needed extra training and time to fully understand all the features.

Ease of Implementation: For someone without much experience, it took us sometime to configure everything properly and get it running smoothly.

The pricing can get high especially if you are using multiple tracking number or need advanced features like analytics, Call queue. Review collected by and hosted on G2.com.

I appreciate the through details it provide regarding our call data. The ability to track and evaluate calls made via different marketing channels has been incredibly useful . Call recording and transcription have significantly improved our sales and customer service procedures. The platform's integration with our CRM and marketing automation tools has improved our workflow. Review collected by and hosted on G2.com.

For users who are not familiar with call tracking analytics , the learning curve can be quite steep . Additionaly , small businesses with tight budgets may find the pricing structure prohibitive. Review collected by and hosted on G2.com.

I value the detailed information it offers about our call data. It has been really helpful to be ablento monitor calls made through various marketing channels and assess how well they performed.

Our customer service and sales processes have greatly enhanced by calling recording and transcription.

Our workflow has been optimized by the platforms integration with our marketing automation and CRM tools. Review collected by and hosted on G2.com.

Although CallTrackingMetrics provide a wide range of features , but learning curve to be quite steep finds it challenging.

Also flexible budget structure should be there. Review collected by and hosted on G2.com.

I like being able to listen to the calls and coach my team to give them feedback. Great for training new staff as well. Lots of great reports to really dive into your business calls. Help center has improved significantly. Review collected by and hosted on G2.com.

It can be difficult to navigate, exspecially for a new user (reports, how to change or update something), but the help center has been a great resource. Review collected by and hosted on G2.com.

The attribution functionality is good, particularly the dynamic ability. Review collected by and hosted on G2.com.

It took several months longer than promised to launch. This was after paying thousands for their onboarding services.

Once launched, we've had nothing but functionality issues. We have a slew of support tickets with them that they've been unable to resolve. Some of it is serious functionality.

Their billing has been dishonest. We're at 20-30% higher than anticipated because they did not disclose the different charges we'd incur. Review collected by and hosted on G2.com.

We have an agency account. I like how quick and easy it is to setup a new client subaccount and purchase and setup new numbers. It typically only takes about 10 minutes or less. Review collected by and hosted on G2.com.

I don't have much to say that is negative, but I would like to see an improvement of the user interface of the dashboard. When switching to multiple sub-accounts, it's difficult to navigate to the admin panel to manage the main account. Review collected by and hosted on G2.com.

There are a lot of helpful resources on the website for troubleshooting. Plus, there are a lot of customizable features on the platform. For example, keyword spotting, conversion set ups, call routing, etc have all been very useful. Review collected by and hosted on G2.com.

The user interface is constantly changing. Once I learn the process for something it changes. It can be frustrating trying to learn where everything is every few months. There have also been times when Google Analytics doesn't match what is shown in the CTM account. Review collected by and hosted on G2.com.

I like having the data easily available to track the success of our marketing efforts Review collected by and hosted on G2.com.

Nothing that I can think of at this time. Review collected by and hosted on G2.com.

1. Their customer service and knowledge is TOP NOTCH. Everyone from leadership, and product experts, to their actual developers knows the product in and out and is always willing to hop on a call or share a personalized guide on how to achieve something if it hasn't been created yet via email.

2. Their features and capabilities. No one else in the market (we did A LOT of research and come from years of experience using other platforms) can do what they do.

3. Their vision. The team's industry expertise is reflected in the architecture (functionality/capability) and their road map is going to keep them as a leader for years to come I believe.

4. The pricing. It's fair and they don't penny pinch on things like tracking form fills for example. Review collected by and hosted on G2.com.

They have spent so much time focusing on how to build the best-in-class product from a functionality standpoint that they are lacking visualization (not a big deal for us because we have our own visualization tools) but for the common user, they have a lot of room to grow. The exciting thing about that though is that due to their roadmap and product vision. They are positioned perfectly to really shine in this area in ways others won't be able to. Review collected by and hosted on G2.com.