CallTrackingMetrics Features
What are the features of CallTrackingMetrics?
Phone Number Management
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers
Tracking
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution
Call Routing
- IVR
- Call Scheduling
- Geo-Routing
Analytics
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence
Administration
- Privacy, Security, and Compliance
- Performance and Reliability
Top Rated CallTrackingMetrics Alternatives
CallTrackingMetrics Categories on G2
Filter for Features
Phone Number Management
Local Phone Numbers | Generate phone numbers native to a target location 260 reviewers of CallTrackingMetrics have provided feedback on this feature. | 92% (Based on 260 reviews) | |
Toll-Free Numbers | Create toll free numbers for tracking purposes This feature was mentioned in 215 CallTrackingMetrics reviews. | 91% (Based on 215 reviews) | |
Port Existing Numbers | Based on 147 CallTrackingMetrics reviews. Transfer existing numbers into the call tracking system | 88% (Based on 147 reviews) |
Tracking
Visitor & Keyword Tracking | As reported in 233 CallTrackingMetrics reviews. Record which campaigns and landing pages are converting into phone calls | 89% (Based on 233 reviews) | |
Dynamic Number Insertion | Based on 194 CallTrackingMetrics reviews. Assign a unique tracking number to each visitor | 91% (Based on 194 reviews) | |
Multi-Channel Call Attribution | Decipher which marketing channels are converting and most effective 195 reviewers of CallTrackingMetrics have provided feedback on this feature. | 90% (Based on 195 reviews) |
Call Routing
IVR | Direct a phone call without the need for a human representative, but instead a voice responder 137 reviewers of CallTrackingMetrics have provided feedback on this feature. | 89% (Based on 137 reviews) | |
Call Scheduling | As reported in 120 CallTrackingMetrics reviews. Route calls based on the time of the day to reach the proper representative | 89% (Based on 120 reviews) | |
Geo-Routing | Route calls based on location to reach the proper representative This feature was mentioned in 107 CallTrackingMetrics reviews. | 86% (Based on 107 reviews) |
Analytics
Call Data | As reported in 262 CallTrackingMetrics reviews. Provide the representative with caller data upon receiving a phone call | 90% (Based on 262 reviews) | |
Call Recording | As reported in 264 CallTrackingMetrics reviews. Offer the ability to capture and replay a conversation for further information | 93% (Based on 264 reviews) | |
Advanced Reporting | As reported in 234 CallTrackingMetrics reviews. Prepare detailed reports regarding call data by source, keyword, or landing page | 87% (Based on 234 reviews) | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance This feature was mentioned in 70 CallTrackingMetrics reviews. | 85% (Based on 70 reviews) |
Marketing Operations
ROI Tracking | As reported in 27 CallTrackingMetrics reviews. Helps marketers measure return on investment (ROI) by analyzing campaign effectiveness against costs | 84% (Based on 27 reviews) | |
Data Collection | Gathers data about the effectiveness, impact, and reach of marketing campaigns This feature was mentioned in 38 CallTrackingMetrics reviews. | 91% (Based on 38 reviews) | |
Customer Insights | Collects and reports on data relating to customer journeys, preferences, and history 31 reviewers of CallTrackingMetrics have provided feedback on this feature. | 89% (Based on 31 reviews) | |
Multi-User Access | Allows multiple users access to a unified, transparent overview of analytics, dashboards, and campaign results 40 reviewers of CallTrackingMetrics have provided feedback on this feature. | 92% (Based on 40 reviews) | |
Spend Management | Includes features for budgeting, forecasting, and managing marketing investments 30 reviewers of CallTrackingMetrics have provided feedback on this feature. | 88% (Based on 30 reviews) | |
White Label | Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 27 CallTrackingMetrics reviews. | 87% (Based on 27 reviews) |
Campaign Activity
Campaign Insights | Analyzes historical and current marketing campaigns to inform future strategy 35 reviewers of CallTrackingMetrics have provided feedback on this feature. | 90% (Based on 35 reviews) | |
Reports and Dashboards | Creates reports and dashboards to analyze results of campaigns 44 reviewers of CallTrackingMetrics have provided feedback on this feature. | 89% (Based on 44 reviews) | |
Campaign Stickiness | As reported in 30 CallTrackingMetrics reviews. Identifies which marketing campaigns resolved in open or closed opportunities | 79% (Based on 30 reviews) | |
Multichannel Tracking | As reported in 38 CallTrackingMetrics reviews. Collects marketing campaign performance data across multiple channels | 92% (Based on 38 reviews) | |
Brand Optimization | Provides opportunities for brands and businesses to fix or modify existing or future campaigns via feedback This feature was mentioned in 27 CallTrackingMetrics reviews. | 85% (Based on 27 reviews) | |
Predictive Analytics | Uses artificial intelligence (AI) to predict campaign outcomes and suggest actions for optimization 21 reviewers of CallTrackingMetrics have provided feedback on this feature. | 76% (Based on 21 reviews) |
Call Analytics
Call Recording | See feature definition | Based on 46 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Records sales calls and facilitates playback | 98% (Based on 46 reviews) |
Machine Learning | Based on 26 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Utilizes machine learning technology to analyze recorded sales calls | 86% (Based on 26 reviews) | |
Call Analysis | Based on 37 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Analyzes or facilitates the analysis of recorded and stored sales calls for insight | 91% (Based on 37 reviews) | |
Lead Qualification | Based on 36 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Leverages analytics to qualify and score calls in real time | 91% (Based on 36 reviews) |
Agent Performance Management
Customer Scoring | Based on 32 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Leverages technology to rate or "read" recordings to determine the impact of sales calls | 91% (Based on 32 reviews) | |
Speech-to-Text | Based on 31 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Transcribes sales calls from speech to text | 87% (Based on 31 reviews) | |
Artificial Intelligence | As reported in 32 CallTrackingMetrics reviews. Utilizes artificial intelligence technology to discover insights within recorded sales calls | 87% (Based on 32 reviews) |
Features
Voicemail to Email | Transcribes voice messages to email. 11 reviewers of CallTrackingMetrics have provided feedback on this feature. | 95% (Based on 11 reviews) | |
Voicemail to SMS | Transcribes voice messages and delivers them via text message. | Not enough data | |
File Sharing | Includes a way to easily share files between users. | Not enough data | |
Voice Conferencing | Allows multi-participant phone conferences. | Not enough data | |
Conference Transcripts | Records and transcribes voice and video conferences. | Not enough data |
Extensions
Tenancy Flexibility | Based on 11 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product. | 97% (Based on 11 reviews) | |
Native VoIP | Based on 10 CallTrackingMetrics reviews and verified by the G2 Product R&D team. Contains its own IP telephony system. | 95% (Based on 10 reviews) | |
CCaaS Option | Is also able to serve as contact center software. | Not enough data |
Attribution Modeling
Single-Touch Attribution | Based on 31 CallTrackingMetrics reviews. Uses an attribution model that assigns credit to one touchpoint in the customer’s journey. | 85% (Based on 31 reviews) | |
Multi-Touch Attribution | Uses an attribution model that assigns credit to all touchpoints in the customer’s journey. 25 reviewers of CallTrackingMetrics have provided feedback on this feature. | 77% (Based on 25 reviews) | |
Cross-Device Attribution | Tracks customer interactions across mobile and desktop. This feature was mentioned in 21 CallTrackingMetrics reviews. | 83% (Based on 21 reviews) | |
Offline Attribution | Allows users to track touchpoints through offline channels, such as events. This feature was mentioned in 27 CallTrackingMetrics reviews. | 88% (Based on 27 reviews) |
Marketing
B2B Attribution | Provides features for B2B marketers. 19 reviewers of CallTrackingMetrics have provided feedback on this feature. | 84% (Based on 19 reviews) | |
B2C Attribution | Based on 21 CallTrackingMetrics reviews. Provides features for B2C marketers. | 89% (Based on 21 reviews) | |
Marketing Channels | As reported in 31 CallTrackingMetrics reviews. Enables marketers to track multiple marketing channels. | 93% (Based on 31 reviews) | |
Integrations | Integrates with other sales, marketing, and advertising software. 37 reviewers of CallTrackingMetrics have provided feedback on this feature. | 91% (Based on 37 reviews) |
Reporting
Dashboards | Provides customizable dashboards that allow users to view and manage data. This feature was mentioned in 34 CallTrackingMetrics reviews. | 87% (Based on 34 reviews) | |
Data Visualizations | Displays attribution data through easy-to-interpret charts and graphs. This feature was mentioned in 32 CallTrackingMetrics reviews. | 84% (Based on 32 reviews) | |
Custom Reporting | Based on 30 CallTrackingMetrics reviews. Allows users to build custom reports. | 86% (Based on 30 reviews) |
Administration
Martech Integrations | Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels This feature was mentioned in 56 CallTrackingMetrics reviews. | 85% (Based on 56 reviews) | |
Privacy, Security, and Compliance | Based on 102 CallTrackingMetrics reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR | 91% (Based on 102 reviews) | |
Performance and Reliability | Based on 118 CallTrackingMetrics reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 91% (Based on 118 reviews) |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
