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653 Bloomreach Reviews
Overall Review Sentiment for Bloomreach
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Haven't given a 10, because nobody is perfect!
The response on live chat is usually pretty swift which is great. You can ask all kinds of things and they'll try to help. Usually the answer is clear and gets you back on track.
Katya has been incredibly helpful and responsive recently - thanks Katya! Review collected by and hosted on G2.com.
Sometimes I don't feel confident in the answer from - either in my understanding of the way they try to explain something, or that they truly understand it themselves!
When you duplicate things, they're just given exactly the same name. It would be helpful if they were given, for example, '(copy)' at the end of the title. Review collected by and hosted on G2.com.
Bloomreach have a chat for help us with the simple problème.
It is very easy to make rapport and dashboard Review collected by and hosted on G2.com.
When i ask question to a chat, i need to explain twice my problem. They are good with the simple problem. In complex it is diffcult to understand the solution. Review collected by and hosted on G2.com.
The reporting ability as well as the onhand support for every issue you may face. They are very quick at getting back to you and are able to escalate as/when needed if they are unable to support. Review collected by and hosted on G2.com.
The lack of a voucher generator, such as is available in Klaviyo was a frustration of ours, although our CSM was able to point us the right direction of an excellent app to use. Review collected by and hosted on G2.com.
What I like the most about Bloomreach Discovery is how easy it is to use! The intuitive dashboard makes it easy to pull reports and re-merchandise assortments. The dashboard provides the necessary tools any merchandiser would need to make data-driven decisions to better leverage their e-commerce KPIs and provide the best-in-class shopping experience to customers. Review collected by and hosted on G2.com.
I honestly can't say there are any downsides to using Bloomreach Discover. Review collected by and hosted on G2.com.
Bloomreach's offers a ton of flexibility, reducing the need to invest in multiple invididual tools meaning improved cost efficiences and increased speed from insight to action, as we're able to analyse and execute on multiple channels, all from the same platform. Review collected by and hosted on G2.com.
For new users Bloomreach can be a bit of a learning curve but it's a worthwhile investment of time and they offer plenty of training opportunities and resources. Their public knowledgebase is also incredibly helpful as a user, but also while we were vetting Bloomreach against other providers as it gave us a good overview of what's actually possible within the tool. Review collected by and hosted on G2.com.
It has many benefits, mainly the personalised communication for our customers. But we are still in a set up process and we still have a lot to learn in order to make the most of it. Review collected by and hosted on G2.com.
The adaptation process has been slow as this initial part is quite technical, and we have had to adapt little by little. Review collected by and hosted on G2.com.
It's an integrated, all-in-one service that functions as a CRM, Email Marketing, SMS Marketing, Database, Website Testing, Segmentation and so much more. Customer support on the account management level is incredible, while the live chat is also speedy and helpful. Review collected by and hosted on G2.com.
It can be clunky at times (especially when creating emails), and there's a learning curve to get through to be able to use to its maximum potential. Review collected by and hosted on G2.com.
Great support, they always help me and solve my problem very quickly. Platform is very easy and intuitive for using. Review collected by and hosted on G2.com.
I can't think of anything. If I ever have a problem, it's usually caused by our internal data not always flowing properly into Bloomreach. Review collected by and hosted on G2.com.
Setting up segmentation, scenarios and creating report. Customer support is helpful and fast Review collected by and hosted on G2.com.
Sometimes saving issues happen, and only one person can work on a template Review collected by and hosted on G2.com.
Bloomreach is a powerful customer data platform capturing engagement, sales and first party data and allowing us to run complex analysis. This data can then be used to power all of our customer engagement, from onsite to email, digital and print marketing a nd SMS. Review collected by and hosted on G2.com.
With all the data available and customisable in Bloomreach they platform requires quite a steep learning curve to use the most powerful features. Review collected by and hosted on G2.com.
