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Having clear access to all our data has opened up so many marketing opportunities
652 out of 653 Total Reviews for Bloomreach
Overall Review Sentiment for Bloomreach
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For me it's the best tool I ever tried. Marketing flows can be personalized down to the smallest detail for specific target groups. Every idea in a CRM manager's head can be implemented. Bloomreach Support is a great help here. Review collected by and hosted on G2.com.
- no chance to change the html code of the survey function
- no possibility to activate deleted campaigns Review collected by and hosted on G2.com.
We like the scope of Exponea's capabilities. We can create the scenarios we need and target the right audiences easily. The user interface is nice to work with, and looks clean. We're also happy with the quality and quantity of product documentation, which makes it easier to use the platform. And Exponea Academy has been very helpful for getting us up to speed with Exponea quickly. Last but definitely not least, we're very happy with the Exponea team – they're very friendly and always willing to help. Review collected by and hosted on G2.com.
Although the documentation goes over the most commonly used use cases, it would be nice to have those as predefined templates in the actual product. We would like to have more templates for the most common email campaigns, scenarios, and use cases. It would be nice to only have to click a button and implement a use case. The documentation and Exponea Academy are a good substitute for now, but that's what we would like to see changed. Review collected by and hosted on G2.com.
Easy to use. Customer's support in Chatm, really love it. Constantly have improvement Review collected by and hosted on G2.com.
No demo for new function. The template is limited, no instruction. Review collected by and hosted on G2.com.
Bloomreach offers a headless CMS , which allows for greater flexibility in designing omnichannel experiences. This helps brands stay consistent across different digital touchpoints.
Bloomreach is designed for businesses of all sizes and can scale to accommodate growing needs, making it a long-term solution for digital marketing and e-commerce strategies. Review collected by and hosted on G2.com.
Some users in my team report that the platform can be difficult to navigate initially, requiring significant training and time to fully grasp its capabilities.
Depending on the service tier, some of my team members have mentioned that customer support response times can be slower than expected, especially during high-demand periods. Review collected by and hosted on G2.com.
Very customisable, a lot of data and information to use any way you wish, chat support is very helpful with most problems I face. Review collected by and hosted on G2.com.
Documentation can be confusing sometimes and it can be difficult to find the page I need Review collected by and hosted on G2.com.
The customer support replies very quickly and is very friendly. They also help you by giving you more information so you can learn how to fix some problems yourself. Review collected by and hosted on G2.com.
The interphase change in the customer support window because I can't copy and paste pictures to give more details about issues. Is not practical to have to save the picture and then attach. Review collected by and hosted on G2.com.
The UI is very clear and understandable from day one of use. I use Bloomreach daily for email marketing and so far I had almost no issues. Moreover, Bloomreach has a multitude of features and is very versatile. Review collected by and hosted on G2.com.
If working with a larger database, Bloomreach can be a bit slow to execute. Review collected by and hosted on G2.com.
They have deep knowledge of Bloomreach and are always ready to jump into my problem and find solutions, which are often not described in the knowledgebase. Review collected by and hosted on G2.com.
Sometimes it takes more time to respond, but I didn't have any critical problems. Review collected by and hosted on G2.com.
