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652 out of 653 Total Reviews for Bloomreach
Overall Review Sentiment for Bloomreach
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We've been using Bloomreach for some time now on a daily base, and it has taken our e-commerce strategy to the next level. We're especially impressed by its personalization capabilities and seamless data integration.
Bloomreach excels in its ability to deliver highly personalized customer experiences. The AI-driven recommendations are incredibly accurate, allowing us to present relevant products to our users and boost engagement. The platform's intuitive interface makes it easy for our team to set up campaigns and analyze performance without extensive training. Additionally, the seamless integration with our existing systems ensures smooth operations and fast implementation of new features. The ability to customize every aspect of the user journey is truly a standout feature. Review collected by and hosted on G2.com.
While Bloomreach is a powerful platform, the initial setup and configuration can be complex and time-intensive, especially for teams without prior experience. Additionally, some advanced features require a steep learning curve to fully leverage their potential. Occasional delays in support response times can be a challenge when urgent issues arise. However, once everything is up and running, the platform's benefits far outweigh these initial hurdles. Review collected by and hosted on G2.com.
Bloomreach stands out for its exceptional event processing capabilities. The platform's ability to handle millions of events in mere seconds significantly accelerates our team's processes and efficiency. Additionally, the user experience (UX), user interface (UI), and automation features are top-notch, making it incredibly intuitive and easy to use. It’s hard to imagine how they could make it any better. Highly recommended for teams that prioritize speed and seamless functionality. Review collected by and hosted on G2.com.
I'd like the ability to customize projects with distinct colors or themes for quick brand identification. Additionally, a trigger to start another scenario would be a great enhancement! Review collected by and hosted on G2.com.
- Intuitive interface that simplifies navigation and content management.
- High-quality customer support with responsive and helpful assistance.
- AI-powered personalization improves conversion rates and customer satisfaction.
- Robust integration capabilities across various digital channels like websites, apps, and emails.
- Advanced marketing automation features for streamlined campaign management.
- Basically unlimited possibilities Review collected by and hosted on G2.com.
- Initial integration process can be time-consuming and demands well-organized data.
- High dependency on technical knowledge for customization and advanced use cases.
- High entry barrier due to the platform's complexity and feature set Review collected by and hosted on G2.com.
Bloomreach is a really good CDP, it can capture data automatically from your website or from data imports (either automatically, or manually)
We primarily use it for email marketing and website personalisation, both of which it does very well.
There's also options for SMS and targetted advertising.
We get a good level of support from the Bloomreach team who have good suggestions for driving revenue as well as how to best use the software.
Integration was quite easy Review collected by and hosted on G2.com.
We're a multi-domain business and although Bloomreach can work on multiple domains it's not the default so we need to regularly make considerations and adjustments for that.
The user interface isn't as friendly as other equivalent tools so there's a higher barrier to entry for staff.
There's some additional complexities within the tool that competitiors don't have, some tasks take longer than they should
Their documentation is OK but it's not complete so you find you need to spend time trying things and figuring it out, or reaching out to their live chat support (which are very good) Review collected by and hosted on G2.com.
Bloomreach eliminates most of the pain points marketers might have with other platforms such as slow load times, inflexibility with integrations & paid add ons for new and innovative features. My team feel motivated and excited to get stuck in with Bloomreach as they finally feel like they're able to action ideas and we're being enabled by, instead of restricted by, Bloomreach. Review collected by and hosted on G2.com.
The billing process is a step change away from many providers which can take some time to get used to. There is a steep learning curve for the tool which can be a challenge for more junior members Review collected by and hosted on G2.com.
Through the first year of using Bloomreach it has completly changed the way we use our guest data. As a company we are able to personalise comms to a high level and create an individual communication piece to our database with simple data flows to create this. Review collected by and hosted on G2.com.
Have not come across anything as of yet that I dislike about this product. Very seemless user experience. Review collected by and hosted on G2.com.
Bloomreach CDP is an exceptional platform that excels in providing a comprehensive single customer view, allowing businesses to easily track and understand customer behaviors across multiple touchpoints. Its powerful personalization functionality enables highly tailored marketing campaigns, ensuring that each customer receives a unique, engaging experience. Additionally, Bloomreach's "everything under one roof" approach simplifies operations by offering seamless integration of data management, analytics, and customer engagement tools, making it a one-stop solution for businesses looking to optimize their customer journeys and drive growth. Highly recommended for organizations aiming to enhance their digital strategy! Review collected by and hosted on G2.com.
For me I like the platform. If i could say a negative, it would be that as you increase your usage you increase your costs, this doesn't mean this goes hand in hand with increase revenue. Review collected by and hosted on G2.com.
The big aspect i like about Bloomreach is the ease of use of personnalisation. It is easy to have a lot of data of a customer journey and assign attributes or aggregates based on the journey. These informations is very accessible accross the plateform. The audience settings is very powerfull, it allows us to have a strong control on what a person can or can't see.
We use Bloomreach everyday to display custom message on our website based on segmentation or audience and for sending emails.
Bloomreach is an app that can be customize easily with the option of custom jinja code. Review collected by and hosted on G2.com.
The lack of support regarding question related to Jinja or HTML. It would be great to have an option to chat with a person who is famillair with code. I had a question about accessing the value of a consent category to show a specific section of a block for only customer who has not the consent. I did not find my answer with the chat assisant or the Bloomreach documentation but i find it in the Bloomreach Community Slack. It would had been easier to chat directly to a person who can help me in this situation.
A bonus point would be the have options for dark mode user in the email templates options. Currently we are struggling to have an email that looks great on both dark and light mode. Would be amazing to have a feature like the show on mobile option. Review collected by and hosted on G2.com.
I feel like Bloomreach is very user friendly and a little bit intuitive. It is very easy to segment customers, create various personalizations and evaluate the results as well. I also appreciate the use case center that gave me a chance to explore new campaigns without worrying about the scenario settings. Overall, great experience using it. Shout out to the bloomreach customer support, they reply promptly and always give valid feedback. Review collected by and hosted on G2.com.
Would be great if usecase center would be upadted with even more ideas :) I also wish that the the vouchers inside of the voucher pool could be filtered by already used ones. Review collected by and hosted on G2.com.
Love the variety of enterprise level features like access controls, native integrations and config granularity (e.g. Private API keys and Consent Expiriy date) Review collected by and hosted on G2.com.
Great support and post sales team that just needs to scale to match the platforms success. Review collected by and hosted on G2.com.
