Bloomreach Reviews & Product Details

many ways of campaign personalization, integrations with other systems, the funnels are top to generate the conversions in a short time, great support which helps also in specific and more difficult use cases, great tool for making workarounds Review collected by and hosted on G2.com.

the limit of 10 000 rows in report analytics

missing an use case for easy creation of onboarding to guide a new client in the product/app Review collected by and hosted on G2.com.

Bloomreach offers a robust suite of tools that provide flexibility and scalability, making it a valuable platform for managing digital experiences. I particularly appreciate how it enables smooth integration across various systems and the degree of control it gives over user journeys. The platform's ability to cater to diverse business needs is definitely a standout feature. Review collected by and hosted on G2.com.

However, there are aspects that could be improved. At times, certain functionalities can feel less intuitive, which might result in inefficiencies during implementation or troubleshooting. Additionally, occasional inconsistencies in performance can disrupt workflows, which can be a bit frustrating. Review collected by and hosted on G2.com.

Almost limitless functionality gives us a vast amount of insight and value. The support team is always fast and extremely helpful solving almost every problem I ever have same day, usuall within the hour. Review collected by and hosted on G2.com.

Some of the reports are hard to run together. When trying to look at purchase data for campaigns it can be hard to get the reports to show the data you expect. Review collected by and hosted on G2.com.

- Access to state-of-the-art marketing automation features to effortlessly take digital marketing to the next level.

- Having all the customer data about purchase behaviour and website interaction in one place to enable us to action personalised marketing campaigns.

- Brilliant Gen AI integration

- Wide variety of website personalisation tools Review collected by and hosted on G2.com.

- It is not so much of a dislike - however, some advanced features require you to have semi-technical expertise to maximise the gains. Review collected by and hosted on G2.com.

The Bloomreach Engagement is a reliable and comprehensive tool. It includes a lot of options from email campaigns and ad audiences to web layers. All supported by front-end tracking with virtually unlimited possibilities. You can track your customers step by step and design your communication according to this data. Review collected by and hosted on G2.com.

Honestly, there are very few things to dislike. The reason I rated Bloomreach 8/10 is because of the price. I can imagine having your service less expensive, but I can handle it. However, I'm not sure if the quality/price ratio would be attractive to me if the price was increased. Review collected by and hosted on G2.com.

There's no such thing as impossible - Bloomreach offers us a high degree of flexibility and a wide range of options for special use cases. A comprehensive understanding of the customer with in-depth personalisation is easily possible here. Reports provide a detailed insight and enable actions to be derived quickly and accurately. As soon as you understand Bloomreach and its features, all doors are open for you to utilise its full potential. Review collected by and hosted on G2.com.

To be able to utilise the full potential, you need to familiarise yourself with the system, as some of the logic is different to what you initially expected. As soon as you have familiarised yourself with the subject matter, the functions are easy to use. Review collected by and hosted on G2.com.

Bloomreach is super easy to use and really straightforward to navigate. The system makes managing and optimizing content feel effortless, and it’s amazing at personalizing the e-commerce experience. It’s a great tool if you want something user-friendly that delivers results! Review collected by and hosted on G2.com.

The only downside to Bloomreach is that it offers so many opportunities and features that you need to be pretty technically strong to fully navigate everything. But honestly, is that even a downside? 😉 It’s a sign of just how powerful the platform really is! Review collected by and hosted on G2.com.

A central location for all of our zero party data, allowing us to create business reports to look into the product performance, customer retention, business growth, as well as the ability to actively generate ROI with email campaigns, be it triggered or BAU newsletters.

The on-boarding team created a smooth journey of integration, from connecting our Shopify+ account to linking our Meta ad accounts so that we're able to incorporate ad audience building to increase the efficiency of our Paid media ad spend.

I use the platform every day as the Senior CRM Executive at LOVALL and the UI makes it incredibly easy to use. Review collected by and hosted on G2.com.

There are some scenarios that we try to deploy that require an in-depth knowledge of Jinja, however the chat support team are always very reliable to solve our queries in a timely manner. Review collected by and hosted on G2.com.

We have considered a few different solution when we were looking for a marketing automation tool. Bloomreach (exponea back then) was something that really catched our eyes. It was simple to use, friendly looking with lot of functionality we were searching for. It combines all channels into one, therefore we could get rid off other solutions for that purposes. We have built scenarios that we are using every day. Customer support is also for sure better here that in other vendors. Review collected by and hosted on G2.com.

The integration took some time, first we had to do a proper data organisation, so as to import a proper one into bloomreach. Now it works just fine, however what bothers mi most is that I do know we are not using it 100%. There is still something we could do more as a team to provide better quality for our customers. Bloomreach offers so much that we and the agency are unable to reach the full potential. Review collected by and hosted on G2.com.

The documentation is so good it allows you to understand all the configuration, set up, installation and extension points.

The extension points are well documented and the architectural design of hippo allows you to do practically everything: customization, integration, etc...

The support team is one of the best I worked with. They are quick answering and really helpful. Review collected by and hosted on G2.com.

The lucene indexation phase can take really long when you start/run an installation from scratch (with an empty repository folder where the lucene index files are stored). There are at least 2 strategies to shorten this time but none of them address starting the first server node in a cluster environment.

The frontend framework in the cms interface is apache wicket. This is a complex framework with a steep learning curve and developers have to be very careful as there can be issues when you add a perspective, for example. This is the only limiting point in what concerns customization because every other point is really escalable and easy to work with.

Then there is also a limitation in JCR queries that don't allow complex joins or sorts. Complex queries they require a workaround sometimes. We have some performance issues in very minimal cases where we required a workaround. Review collected by and hosted on G2.com.