Bigin by Zoho CRM Reviews & Product Details

Smooth, user-friendly interface

Smart features designed for small businesses

Useful integrations (emails, calls, etc.)

Very visual deal tracking with the Kanban view Review collected by and hosted on G2.com.

It’s missing the ability to book a time slot via email (a built-in Calendly-style feature would be amazing).

I’d love to customize the column headers in Kanban view to show fields specific to my business.

It’s not possible to link Zoho Contracts to Zoho Bigin, which would be incredibly helpful for streamlining the deal-to-signature process. Review collected by and hosted on G2.com.

I've been contacted a couple of times over the past couple of years by G2 and Bigin by Zoho. My previous experience using them was horrendous. I've signed up for a trial and given them a few days and I'm happy to report that they've made HUGE progress with their support team and so I am rewriting my review to reflect these improvements.

I originally tried Bigin because as a solopreneur it seemed the perfect cost-effective solution. It provides an extraordinary set of features in all of their plans, even their free one, which gives solo operators and startups a good way to try out all that they have to offer.

And what a set of features! Excellent contact management, a lead pipeline, built-in contact form, and automations. There may not be enough features to satisfy a large corporation's needs, but for small agencies and solopreneurs like me, it's ideal.

More impressively, their support offerings are far better than before: chat (during certain hours), email, Zoom, screen share... all of these are available now. And the two times I've needed assistance it's been prompt and friendly. This is a DRASTIC turnaround from three years ago. Review collected by and hosted on G2.com.

There are a few drawbacks that I wish they would address: the Google integration is limited. Gmail and contact sync works okay, but not having full 2-way sync with multiple Google Calendars is a drawback. I don't understand why not, since both my previous CRM and my project management software manage to nail this (and they're both small startups, bootstrap businesses without the benefit of a parent corporation like Zoho to absorb the cost).

This makes their new booking page unusable for me since their booking agent can't "see" my other appointments and calendar entries. It will only work with Bigin-created events. You also can't customize the response email or where the customer goes after booking a slot -- it just leaves them abandoned on the Thank You page. Bummer.

But this is a new feature so I'm hoping they'll address these issues in the future. Review collected by and hosted on G2.com.

If you are running a small or two maize businesses and want a CRM that just works by Zoho is Perfect from Smart work flows to effortless contact management. It has everything you need without being complicated. I have been using it for my laptop and PC Business and it’s help me stay on top of leads and Client service 100% worth it shout out to support at the rate bigin.com for their amazing support. Review collected by and hosted on G2.com.

Everything is perfect, but just one thing that it I do I dislike is it is lagging in my iPad Review collected by and hosted on G2.com.

Easy to use. GREAT mobile app. We adopted quickly.

We have been using Bigin for about a month. We used SalesForce in the past, but it was just too much to manage and way too expensive. We love how easy Bigin is to use! And the mobile app is amazing. My team started using @bigin within a few minutes. Great product and affordable too.

i was very easy to implement and our team is using all daily, both desktop and mobile.

Importing is super easy and support is very quick to respond. Review collected by and hosted on G2.com.

I wish it were easier to get reports. Overall it it great. Review collected by and hosted on G2.com.

It has a really simple user interface and an informative help center to help you get started in under 30 minutes. I enjoy that there is a free version which is great and its low cost for the professional accounts. Review collected by and hosted on G2.com.

The free version is great but very limited in terms on only 3 automations and no ability to ingrate your email account. Review collected by and hosted on G2.com.

Bigin offers an extremely intuitive interface, perfect for teams that want to get started quickly with customer relationship management. I love how easy it is to organize pipelines, automate tasks, and keep track of interactions with prospects—without needing complex setup or technical knowledge. Review collected by and hosted on G2.com.

So far, the integrations outside the Zoho ecosystem are somewhat limited, especially if you're looking for advanced connections. However, the API and Zapier integrations make up for this in most use cases. Review collected by and hosted on G2.com.

If you’re a 2–10 person sales team or an early-stage startup, Bigin is perfect. You can set up pipelines, assign tasks, and track deal progress without needing a full-time admin or CRM expert. Great in tracking deals, follow ups and targets. Review collected by and hosted on G2.com.

Lacks automation on stage change, the mobile app does not have the target widget. Review collected by and hosted on G2.com.

This is a powerful tool that integrates features that are often sold separately or not even available in other applications. It's a very complete and user-friendly application on phones, tablets, and desktops. Dedicated support from the technical team, It provides the flexibility to work from any location daily. Easy for use, implement and integrate team. Review collected by and hosted on G2.com.

Nothing its perfect for me and my bussiness. Review collected by and hosted on G2.com.

One of the best things about Bigin by Zoho CRM is its simplicity and ease of use, making it perfect for small businesses that need a powerful yet lightweight CRM. Unlike more complex platforms, Bigin offers a clean, intuitive interface that lets users manage their sales pipeline effortlessly without a steep learning curve. Review collected by and hosted on G2.com.

While Bigin by Zoho CRM is a great tool for small businesses, there are a few areas that could be improved: limited customization and better third-party integrations. Review collected by and hosted on G2.com.

I have recently started a CRM project to bring our company up to speed within our industry to enable us to manage customer data and journey. Coupled with the FSM platform, we hope in the next few months this will be rolled out throughout the business. Review collected by and hosted on G2.com.

None at this stage as we are still at the point of developing our CRM. Review collected by and hosted on G2.com.