Discussions Digital Customer Service Platforms

a better project overview, timeline, would be great for reporting purposes.

How long have you been in the industry? I would like to know

I've tried wati.io and I'm still trying to find a suitable WhatsApp API application to integrate with Hubspot, any suggestions?

Serian el complemento perfecto para una sola plataforma, tener que contratar dos servicios aparte, y ademas sunshine para poder utilizar la parte de mensajeria, hace que su flujo de trabajo capte menos empresas.

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Sera posible tener opcion de saber si los agentes puedan ser ubicados por GPS?

I have been able to create a workflow that automatically closes tickets from non-company email addresses. I would prefer to silently close the tickets and that the sender not receive the notification that the ticket has been closed. It appears the user receives the Self Service Portal... Lire la suite

Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions.

At the moment we use Aircall to call our clients, it would be much easier to be able to call from HelpScout directly.

id like to save the attachments. they are mostly receipts i'm saving

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

Most of the time we have to merge the conversations and I think they should be merged.

About Gorgias' development and improvements.

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Lire la suite

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Lire la suite

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

Question is easy: Basically how it has helped your organization on different aspects.