SOCi Avantages et Inconvénients

La centralisation est essentielle. J'adore le tableau de bord, avoir plusieurs pages sur lesquelles publier peut prendre beaucoup de temps, et SOCI a été un grand gain de temps ! Il est plus convivial que d'autres plateformes que j'ai utilisées dans le passé. Le personnel de soutien est incroyable. Avis collecté par et hébergé sur G2.com.

Il y a tellement de fonctionnalités, donc s'y habituer a pris un certain temps. Avis collecté par et hébergé sur G2.com.

Being able to schedule and post content across multi-locations via social media platforms and being able to manage those locations too.

We're able to monitor and respond to customer reviews across Google and Facebook by creating am automate review reponse which helps us maintain consistency and efficiency do to a busy work enviroment.

The newest addition of AI-powered insights and automation - We dig! The recommendatons for responses and text wording has been an encouraging new feature that we've enjoyed since it's been added!

Upsides for us have been many but reducing the need for multiple tools by consolidating marketing efforts into one platform speaks volumes for our company.

-Consistency and Brand Control have been helpful to us and allows my personally some room to breath knowing there's a gatekeeper for unauthorized or inconsistent content from being posted. Avis collecté par et hébergé sur G2.com.

I would like to see better data-driven marketing analytics and performance reports that show accurate data from the online foot traffic we receive that helps us remain visible to the world-wide web. If we had accurate reporting data from the platform perhaps what is currently offered on SOCi as far as insights into customer sentiment and trends woul dbe more visible and able for us to understand.

Tracking meaures and reporting of our work or content we post would maximize our company's ad budget. We could focus on what's high perfomring and reevaluate what is not.

The paid boosting feature on SOCi has not worked for us since we've launched with the platform several years ago. I would like to ensure consistent paid social advertising and an improved feature fo boosting our own ads through SOCi. Avis collecté par et hébergé sur G2.com.

As a social media manager overseeing multiple properties, finding the right platform to streamline operations is crucial. After using SOCi, I can confidently say it is one of the most user-friendly and efficient social media and reputation management tools available.

One of SOCi’s standout features is its ease of navigation, even when managing 250+ properties. The platform is designed with scalability in mind, making it simple to schedule posts, respond to reviews, and monitor engagement—all from one dashboard. Whether you're handling a few locations or hundreds, the intuitive interface ensures a seamless experience.

Beyond its functionality, SOCi’s customer support is top-tier. We've had excellent account representatives who are not only responsive but also incredibly knowledgeable, helping us maximize the platform’s capabilities. Their commitment to customer success sets them apart from other social media management tools.

If you’re looking for a robust, reliable, and scalable social media solution, SOCi is a fantastic choice. It has streamlined our workflow, improved engagement, and made reputation management effortless. Highly recommend! Avis collecté par et hébergé sur G2.com.

While SOCi excels in many areas, some features, like posting Facebook Stories or going live, aren’t available. Some of these limitations stem from Meta’s restrictions, but it would be great to see more functionality in these areas. Avis collecté par et hébergé sur G2.com.

It's user friendly and allows you to implement your own designs and photos into each posting. I've not had to use customer support yet but it's good to know it's available. I use Soci at least 5 times a month as I try to post a month in advance which is also another great feature because I can get all of my postings done in one day if I want to to help allow time for other things during the month. It's very easy to upload and integrate your own photos but dragging and dropping or just uploading the phtos. Avis collecté par et hébergé sur G2.com.

There are a few features I've not yet used as I'm stilling learning the platform but so far I have not found anything I dislike. Avis collecté par et hébergé sur G2.com.

Finding the right things to post and making time to do it is difficult...Soci makes it so easy to post interesting, relatable information so that my clients keep me top of mind. Once a month I sit for a few minutes to choose and schedule my posts, and then I know that all month great stuff is showing up on my feed! Avis collecté par et hébergé sur G2.com.

I don't see a downside to Soci! When I want specific material posted, I can create my own, but when I don't have time for that, I know that something will be posted on my behalf! Avis collecté par et hébergé sur G2.com.

The fact that you can schedule posts well in advance and track the reaction of viewers. I also really like that you can comment back from soci on any connected platform like Linkedin, Facebook and yelp. It also goes well with Canva Avis collecté par et hébergé sur G2.com.

I wish i had more time to use it is all i can say Avis collecté par et hébergé sur G2.com.

J'adore avoir un Customer Success Manager dédié qui me rencontre souvent pour discuter des performances et des mises à jour de l'industrie. Elle est proactive et répond à toutes mes questions. Les fonctionnalités de la plateforme SOCi sont merveilleuses et aident à raconter l'histoire de notre présence locale aux équipes exécutives. La nouvelle plateforme SOCi est facile à utiliser et offre de nombreuses options de reporting ! Avis collecté par et hébergé sur G2.com.

La seule chose que je n'aime pas, c'est lorsque des problèmes de données surgissent, cela peut prendre du temps à résoudre. Ce n'est pas nécessairement un reflet de l'équipe SOCi car ils attendent souvent Google. Avis collecté par et hébergé sur G2.com.

SOCi makes it easy to manage multiple social media accounts and online reviews all in one place. The scheduling tools are straightforward, and I love being able to track engagement and respond to residents quickly. It saves a lot of time compared to manually posting across different platforms. Avis collecté par et hébergé sur G2.com.

Sometimes the platform can lag a bit, especially when scheduling multiple posts at once. Also, the reporting features could be more detailed—I’d love more customization in analytics to better track performance. But overall, it gets the job done. Avis collecté par et hébergé sur G2.com.

Soci has allowed our company to post on behalf of our local franchise locations with ease, as well as post schedules for social content ahead of time. We love referring franchise locations to the library of past assets, rather than have to keep a separate library somewhere else. I also love the new(ish) reporting features. Avis collecté par et hébergé sur G2.com.

I wish the reporting emails were more comprehensive, and instead of a link to a report, I could get a weekly, monthly summary sent directly to my email. I also wish that certain glitches were worked out, for exmaple - posting carousels (PDF files) to linkedin. We need to post to linkedin directly for certain cotent which eliminates the reporting on those posts within Soci.

I have found over the years that customer support has almost been completely eliminated. I used to have montly calls with CSMs, but suddenly they started included sales individuals, and if we did not upgrade to new products, I stop hearing from the CSM. I really appreciated the 1-1 guidance on social performance I was getting years ago. Avis collecté par et hébergé sur G2.com.

I have just begun using SOCi. I am not very very well versed in the social media world. SOCi helps me manage and create content for my business pages. The SOCi University they offer to help guide me through all the features is a huge help. Soci feels like it will be very easy to use and implement into daily, and weekly use for my company. Avis collecté par et hébergé sur G2.com.

I have yet to find anything I dislike about SOCi. Avis collecté par et hébergé sur G2.com.