Kapture CX Bewertungen & Produktdetails

We evalauated about 8-9 vendors before going for Kapture's ticketing platform. The major point of distinction for Kapture was the mature Gen AI features that are deeply ingrained across their entire platform. The AI features like agent assist, smart routing, co-pilot etc. are very useful for an organization our size and complexity. Bewertung gesammelt von und auf G2.com gehostet.

Some of the advanced features, specially within configuration could use a bit more in-app guidance. But more often than not, we've been able to train our agents easily but the power users have had to reach out to the support team. Our queries have been resolved at record time. Bewertung gesammelt von und auf G2.com gehostet.

Kapture CRM is very important for our day to day work it helps in maintaining our customer record and resolve their concern on timely basis Bewertung gesammelt von und auf G2.com gehostet.

I'm thoroughly impressed with Kapture but sometime it gives bugs and glitches and hang which should be improved by malware Bewertung gesammelt von und auf G2.com gehostet.

We used kapture for the tracking our reqeust of ticket which was grnrated by the advisor, For eg, within 7 days how many delay reqeust has been raised and how many was resolved by the team. Bewertung gesammelt von und auf G2.com gehostet.

Most of the time it work smooth but some time we faced error while creating a ticket with our whatsapp chat tool Bewertung gesammelt von und auf G2.com gehostet.

The platform is crisp, clear, and highly user-friendly, which makes it easy to access and navigate. One of its standout features is its customizability, which allows teams to resolve issues efficiently. It also facilitates seamless team communication with concise, relevant information, helping to improve productivity and collaboration via side conversations. We've also been using their chatbot and help center features that have been helping keep repetitive inquiries at bay. Supoort from there team is also good Bewertung gesammelt von und auf G2.com gehostet.

Occasionally, there are errors when working on a page, where you will need to type again but reloading the page has helped. It might simply be our internal issue- I am not very sure. Additionally, the ticket search functionality could be improved by allowing broader search options without having to select specific fields every time. These minor issues can be addressed to improve the overall usage of the platform I believe. Bewertung gesammelt von und auf G2.com gehostet.

In one word, Kapture- the product & the people are very customer friendly. The UI is very easy to understand and navigate. Working on individual tickets with Kapture is very easy compared to the previous CX products that I have used, be it small CRM ticketing platforms or the giants. One of the key criteria for selection internally for us was that the platform needed to be easy to use, especally for the new agtents. And Kapture succeeds at that. Bewertung gesammelt von und auf G2.com gehostet.

It'll be good to have better reporting dashboard features - with more customizations. There are industry-specific reports currently available, but we could have more ready- to-use formats so we don't have to go making each one from scratch. Bewertung gesammelt von und auf G2.com gehostet.

Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless. The team’s responsiveness and the structured blueprint provided a clear roadmap for deployment. Bewertung gesammelt von und auf G2.com gehostet.

While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software. Bewertung gesammelt von und auf G2.com gehostet.

Einfach zu navigieren und die Details sind leicht zu finden, um das Problem des Kunden mühelos zu lösen. Die Notizen zu den vergangenen Tickets sind leicht zugänglich. Tickets einem Teamkollegen und den relevanten Behörden zuzuweisen, ist ein weiteres gutes Merkmal. Bewertung gesammelt von und auf G2.com gehostet.

Manchmal ist der Kapture zu langsam. Es dauert lange zu laden, was die gesamte Kundenerfahrung beeinträchtigt. Bei der Arbeit in einem virtuellen Netzwerk passiert es normalerweise. Bewertung gesammelt von und auf G2.com gehostet.

Meine Gesamterfahrung mit Kapture war gut. Es gibt einige Funktionalitäten, die hinzugefügt werden könnten, aber ich habe gesehen, dass der Fahrplan seit unserem Beginn der Zusammenarbeit mit ihnen erheblich fortgeschritten ist. Kapture ist schnell mit sehr wenig Ausfallzeit. Hauptvorteile der Nutzung sind, dass wir Einblick in Echtzeit-Ticketdaten (Abschluss, ausstehend usw.) erhalten. Wir können auch die Leistung und Produktivität der Agenten über Dashboards beobachten. Der Massen-Upload von Tickets ist ebenfalls hilfreich, zusätzlich zu den Omnichannel-Integrationen. Bewertung gesammelt von und auf G2.com gehostet.

Visualisierung der Analysen wie Abschluss, eingehende Tickets, Heatmaps usw. könnte besser und benutzerfreundlicher gestaltet werden. Ich habe auch das Feature zur Vermeidung von Agentenkollisionen vorgeschlagen, um zu verhindern, dass mehrere Agenten an denselben Tickets arbeiten. Bewertung gesammelt von und auf G2.com gehostet.

Kapture has significantly improved our customer service operations. The platform is intuitive making it easy to track and resolve customer queries efficiently. Features like automation ticket tagging and seamless integration with other tools have streamlined our workflow.

Overall, Kapture is a reliable and user friendly CRM that enhances customer experience Highly recommended for businesses looking to optimize their customer support processes! Bewertung gesammelt von und auf G2.com gehostet.

The analytics and reporting could be more detailed and allow for better customization of dashboards. Bewertung gesammelt von und auf G2.com gehostet.

We’ve been using Kapture’s platform to modernize our customer service & the automation really helps us improve the efficiency. A cherry on the cake is the agility of the team and their keenness to keep innovating to introduce more relevant features. The support team is also very proactive and similarly, our experience with our account managers is also pretty great. Bewertung gesammelt von und auf G2.com gehostet.

We had requested for a few customizations initially which took longer than expected to be delivered. Recently, though, things have been more punctual and there’s little to complain about. Bewertung gesammelt von und auf G2.com gehostet.