GetResponse Preisübersicht

I moved from another CRM because everytime I add a user to my list costs me more money. My web developer recommended GetResponse. We moved over in 2020 and have not looked back. It's user friendly and affordable. I recently had to create a landing page and it was so easy. I had an issue and had to chat support and they resolved my issue. Bewertung gesammelt von und auf G2.com gehostet.

It would be great if there was a Sales/CRM component. I have to use an external platform for opportunity management. If you would not like to add opportunity management then integration with CRM platform, Bewertung gesammelt von und auf G2.com gehostet.

The interface is clean, and they have decent drag and drop functionality in their automations. Customer support is quick (but often provide incorrect information). Bewertung gesammelt von und auf G2.com gehostet.

Most email providers, e.g., Active Campaign, MailerLite, etc., have pretty standard automation triggers, such as when a form is completed, a tag is added, etc.

In GetResponse, Automation triggers are ridiculous.

If you set "Tag added" as a trigger, or "Form completed" - pretty standard automation triggers in most email systems, you have to set time intervals related to these that make absolutely no sense.

We contacted their help team (who are quite responsive) on multiple occasions, describing how we wanted automations to be triggered, and got different answers every single time. This meant a lot of people didn't receive automated emails they were supposed to get (when tags are added with a purchase). When we changed it to reflect what another support person told us, it incorrectly sent emails out to the thousands of people who had the tag from previously purchasing the item.

So the automation triggers work differently to every other email provider and are basically unusable.

The API is a deadset disaster as well. You won't find this in their API guide, because it makes absolutely no sense - when adding or removing tags with the API on a subscriber, you have to remove every single tag on a person, and reapply all the ones you want. e.g. I can't just add a tag for a purchase via the API. The website has to remember all the persons tags (say they have 20 tags), remove all 20 tags, and then reapply 21 tags including the new one.

Weird, but maybe ok?

Nope. Adding tags back to the person then sends the person through every automation that is triggered when a tag is added.

After asking support so many times and getting different answers, many customers not getting emails they were supposed to get, and people getting emails they weren't supposed to get, we had to move to another provider (MailerLite - which doesn't have drag and drop functionality in automations, but is much better in every way).

We were then 6 month into an annual account, however if you want to cancel your account, that's when you discover that GetResponses policy is outrageously bad, and designed to trick people into letting their account roll over.

As soon as you cancel your account, you lose access to your account. Even if you have 6 months left that you've paid for. They won't refund you, and they also won't allow you to access your account. At all. I can't see how it's even legal to deny you the service that you've paid thousands of dollars for. So you then have to remember to cancel before your subscription is due, which it seems they're hoping you forget to do.

So stay away from this shambles of a system. Active Campaign was better, but also much more expensive. MailerLite is great, and on par pricewise with GetResponse, without all the weirdness and predatory business practices. Bewertung gesammelt von und auf G2.com gehostet.