Reviews Summary: Enterprise Feedback Management Software with Security Features
Currently there are 16 Enterprise Feedback Management software products with Security features listed on G2, and together they have generated 2,076 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Enterprise Feedback Management software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 16 Enterprise Feedback Management software products that have Security features based on those criteria:
- Quality of Support: 9/10 average user rating
- Ease of Use: 8.8/10 average user rating
- Ease of Setup: 8.5/10 average user rating
To help you compare and find the best Enterprise Feedback Management software product with the right Security functionality for your business, we have gathered some additional details and FAQs below.
What Enterprise Feedback Management products with Security features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Enterprise Feedback Management software products with Security capabilities according to G2 users:
- HubSpot Service Hub is rated 4.4-stars and has 787 reviews
- Nicereply is rated 4.5-stars and has 428 reviews
What Enterprise Feedback Management software products with Security capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Enterprise Feedback Management software products with Security capabilities:
- Nicereply is rated 4.5-stars with 428 reviews.
- UserVoice is rated 4.5-stars with 172 reviews.
- Simplesat is rated 4.8-stars with 134 reviews.
- Sogolytics is rated 4.6-stars with 77 reviews.
- SmileBack is rated 4.8-stars with 32 reviews.
Which software products with Security features are the highest rated on G2?
These are the Enterprise Feedback Management software products offering Security capabilities and have the highest ratings:
- Simplesat has received 134 reviews and is rated 4.8-stars.
- Delighted has received 55 reviews and is rated 4.7-stars.
- Sogolytics has received 77 reviews and is rated 4.6-stars.
- Nicereply has received 428 reviews and is rated 4.5-stars.
- UserVoice has received 172 reviews and is rated 4.5-stars.
Review Snippets for Enterprise Feedback Management Software with Security Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Enterprise Feedback Management software with Security features. |
HubSpot Service Hub: "Gives a one stop area to view and mangage"
- Elizabeth B., Digital Programme Manager (Farmbench) at AHDB - Agriculture and Horticulture Development Board, Small-Business (50 or fewer emp.)
UserTesting: "I like that I can get qualitative reports of our experiences without too much hassle, money, and on a short timeline."
- Roxane V., Lead UX Designer at Homesite Insurance, Mid-Market (51-1000 emp.)
Nicereply: "I was looking for advanced customer satisfaction tool, and I end up with nicereply. It does what i needed - gather/measure customer feedback."
- Phil G., Student at University of San Diego, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Enterprise Feedback Management software with Security features. |
HubSpot Service Hub: "i think there is a lot of room for improvement, for example, saving messages as drafts, having service hub in the hubspot app, having a way to interact with other team members on tickets (we often tag developers on tickets and need a better way to clean up that process and our communication back and forth)."
- Jamie B., Small-Business (50 or fewer emp.)
UserTesting: "Not a thorough testing mechanism as you can't segment user bases carefully."
- Paige B., Principal UX Researcher at Castlight Health, Mid-Market (51-1000 emp.)
Instabug: "It constantly doesn't work. We often see tickets that have to be submitted manually into Jira or else they get "lost"."
- Andy M., **HIRING HEAD OF MANUFACTURING**, Small-Business (50 or fewer emp.)
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| These are what users recommend to others considering popular Enterprise Feedback Management software products with Security capabilities. |
HubSpot Service Hub: "Just do your research and make sure that this product fits your needs. Please keep in mind if you were a brand new user or somebody that’s very familiar with making a firm decision for your company."
- Tammy B., Private Investigator, Small-Business (50 or fewer emp.)
UserTesting: "Take advantage of the support team, they're great and can definitely guide you through any rough spots. Also, give them feedback."
- Camron L., User Experience Designer at Alaska Airlines, Enterprise (> 1000 emp.)
Instabug: "Instabug is a strong product that solves a continuous business problems with apps around bugs and analytics"
- Marwan T., Director - IoT and Digital Transformation (EMEA) at Hitachi Consulting, Enterprise (> 1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
HubSpot Service Hub: "Client services support"
- Elizabeth B., Digital Programme Manager (Farmbench) at AHDB - Agriculture and Horticulture Development Board, Small-Business (50 or fewer emp.)
UserTesting: "I want to find bottlenecks in our experiences and figure out what functionality can confuse our users by watching people use our sites."
- Roxane V., Lead UX Designer at Homesite Insurance, Mid-Market (51-1000 emp.)
Nicereply: "Measuring support agents performance and customer satisfaction with them."
- Phil G., Student at University of San Diego, Small-Business (50 or fewer emp.)
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