Compare Workday HCM and Zendesk for Customer Service 
At a Glance
Market Segments
Enterprise (74.7% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
Workday HCM
Star Rating
(1,464)4.1 out of 5
Market Segments
Enterprise (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Workday HCMZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansWorkday HCM vs Zendesk for Customer Service
When assessing the two solutions, reviewers found Zendesk for Customer Service easier to use, set up, and administer. Reviewers also preferred doing business with Zendesk for Customer Service overall.
- Reviewers felt that Zendesk for Customer Service meets the needs of their business better than Workday HCM.
- When comparing quality of ongoing product support, reviewers felt that Zendesk for Customer Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Workday HCM over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
Workday HCM
No pricing availableZendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Workday HCM
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
1,155
8.6
5,169
Ease of Use
8.2
1,173
8.6
5,270
Ease of Setup
7.6
297
8.0
3,237
Ease of Admin
7.6
238
8.2
3,105
Quality of Support
8.1
899
8.4
4,898
Has the product been a good partner in doing business?
8.1
220
8.4
3,029
Product Direction (% positive)
8.1
1,139
8.0
4,824
Features by Category
Ticket and Case Management
Not enough data
8.8
2577
|
Verified
Not enough data
8.7
2603
|
Verified
Not enough data
8.5
2530
|
Verified
Not enough data
8.4
2364
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2406
|
Verified
Not enough data
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2327
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2416
|
Verified
Core HR
8.6
386
Not enough data
8.7
351
Not enough data
8.2
222
Not enough data
8.3
327
Not enough data
8.3
275
Not enough data
8.4
329
Not enough data
Generative AI
6.9
38
Not enough data
Platform
7.5
203
9.4
11
8.0
177
8.9
11
7.9
167
9.6
8
8.3
206
9.5
10
8.5
206
8.7
9
8.0
175
8.9
6
8.2
203
9.2
8
8.4
205
8.5
9
Employee Self Service
8.8
363
|
Verified
Not enough data
8.6
320
|
Verified
Not enough data
8.1
248
Not enough data
Administration
8.7
273
|
Verified
Not enough data
8.7
328
|
Verified
Not enough data
9.0
327
|
Verified
Not enough data
8.5
208
|
Verified
Not enough data
8.7
266
|
Verified
Not enough data
8.4
174
|
Verified
Not enough data
8.8
266
|
Verified
Not enough data
8.8
264
Not enough data
8.8
257
Not enough data
Taxes
8.6
211
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.3
168
|
Verified
Not enough data
8.6
209
|
Verified
Not enough data
8.3
160
|
Verified
Not enough data
8.5
202
|
Verified
Not enough data
Platform
8.5
292
|
Verified
Not enough data
8.5
299
|
Verified
Not enough data
8.6
315
|
Verified
Not enough data
8.6
269
|
Verified
Not enough data
Benefits Administration Platform Features
8.6
306
Not enough data
8.5
277
Not enough data
8.1
175
Not enough data
Feature Not Available
Not enough data
8.7
265
Not enough data
8.7
297
Not enough data
8.5
186
Not enough data
8.3
209
Not enough data
Benefits Administration Platform Features
8.6
306
Not enough data
8.5
277
Not enough data
8.1
175
Not enough data
Feature Not Available
Not enough data
8.7
265
Not enough data
8.7
297
Not enough data
8.5
186
Not enough data
8.6
280
Not enough data
8.3
209
Not enough data
8.4
177
Not enough data
8.2
30
Not enough data
8.4
32
Not enough data
Generative AI
6.9
19
Not enough data
7.1
19
Not enough data
7.0
19
Not enough data
Platform
7.5
203
9.4
11
8.0
177
8.9
11
7.9
167
9.6
8
8.3
206
9.5
10
8.5
206
8.7
9
8.0
175
8.9
6
8.2
203
9.2
8
8.4
205
8.5
9
Processing
7.9
27
Not enough data
8.3
24
Not enough data
8.5
25
Not enough data
8.5
24
Not enough data
Compliance
8.1
24
Not enough data
8.3
25
Not enough data
8.1
24
Not enough data
Integration
8.5
29
Not enough data
8.3
25
Not enough data
8.2
22
Not enough data
Reporting
8.4
21
Not enough data
8.4
21
Not enough data
8.4
23
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Operations
8.6
24
Not enough data
8.7
22
Not enough data
8.7
21
Not enough data
8.9
23
Not enough data
8.7
19
Not enough data
Platform Basics
8.6
66
Not enough data
8.2
57
Not enough data
8.8
70
Not enough data
Platform Content
8.9
70
Not enough data
8.6
72
Not enough data
8.7
75
Not enough data
Platform Additional Functionality
8.4
63
Not enough data
8.4
65
Not enough data
7.8
52
Not enough data
8.5
56
Not enough data
7.9
49
Not enough data
8.5
55
Not enough data
8.3
60
Not enough data
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Performance reviews
8.4
62
|
Verified
Not enough data
8.2
60
|
Verified
Not enough data
8.4
67
|
Verified
Not enough data
Goals
8.6
65
|
Verified
Not enough data
8.6
59
|
Verified
Not enough data
Feedback
8.3
60
|
Verified
Not enough data
8.2
57
Not enough data
7.6
50
Not enough data
7.3
32
Not enough data
Data
8.5
62
|
Verified
Not enough data
8.4
61
|
Verified
Not enough data
Agentic AI - Performance Management
6.7
14
Not enough data
6.9
14
Not enough data
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Basic Features
7.5
6
Not enough data
8.6
6
Not enough data
Risk Mitigation
7.8
6
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.3
6
Not enough data
Analytics
8.3
6
Not enough data
8.3
6
Not enough data
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
948
|
Verified
Not enough data
8.4
962
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
825
|
Verified
Not enough data
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
7.7
120
Not enough data
7.8
123
Not enough data
9.0
5
Not enough data
9.0
8
Not enough data
9.2
6
Not enough data
Candidate Management - Applicant Tracking System
8.1
119
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.0
5
Not enough data
8.8
7
Not enough data
8.3
5
Not enough data
8.6
6
Not enough data
Platform
7.5
203
9.4
11
8.0
177
8.9
11
7.9
167
9.6
8
8.3
206
9.5
10
8.5
206
8.7
9
8.0
175
8.9
6
8.2
203
9.2
8
8.4
205
8.5
9
AI - Applicant Tracking Systems (ATS)
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
6.7
11
Not enough data
6.5
11
Not enough data
6.8
11
Not enough data
6.9
12
Not enough data
7.0
11
Not enough data
Platform Content
Feature Not Available
Not enough data
8.3
202
Not enough data
8.5
203
Not enough data
8.1
98
Not enough data
8.5
173
Not enough data
8.4
158
Not enough data
Platform Additional Functionality
8.5
134
Not enough data
8.2
150
Not enough data
8.2
166
Not enough data
8.4
227
Not enough data
8.4
237
Not enough data
Platform Data
8.0
169
Not enough data
8.4
198
Not enough data
8.5
87
Not enough data
Platform
7.5
203
9.4
11
8.0
177
8.9
11
7.9
167
9.6
8
8.3
206
9.5
10
8.5
206
8.7
9
8.0
175
8.9
6
8.2
203
9.2
8
8.4
205
8.5
9
Recruiting and Onboarding
8.1
208
Not enough data
8.4
271
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Basic Features - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Bias Audit - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transcription - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
AI Capability - AI Interview Agent
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
8.7
19
Not enough data
8.4
20
Not enough data
8.4
19
Not enough data
8.3
19
Not enough data
Course Delivery
8.7
19
Not enough data
8.7
21
Not enough data
8.4
20
Not enough data
Course Management
8.0
19
Not enough data
8.3
19
Not enough data
8.8
20
Not enough data
8.7
20
Not enough data
LMS Marketplace
8.4
17
Not enough data
7.8
18
Not enough data
7.4
16
Not enough data
Interface
8.5
20
Not enough data
8.3
19
Not enough data
Training & eLearning
8.6
19
Not enough data
8.3
19
Not enough data
8.2
19
Not enough data
8.2
19
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
19
Not enough data
Generative AI
7.3
10
Not enough data
7.3
10
Not enough data
7.3
10
Not enough data
Agentic AI - Corporate Learning Management Systems
8.1
7
Not enough data
8.6
7
Not enough data
Time Tracking
8.6
330
Not enough data
8.5
254
Not enough data
8.5
202
Not enough data
Client Invoicing
8.2
153
Not enough data
8.5
177
Not enough data
8.2
148
Not enough data
Mobile Time Tracking
8.7
253
Not enough data
Administration
8.3
147
Not enough data
8.5
213
Not enough data
8.6
208
Not enough data
8.6
181
Not enough data
8.6
210
Not enough data
Platform
8.6
203
Not enough data
8.4
165
Not enough data
8.4
149
Not enough data
8.6
221
Not enough data
8.0
184
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.5
203
9.4
11
8.0
177
8.9
11
7.9
167
9.6
8
8.3
206
9.5
10
8.5
206
8.7
9
8.0
175
8.9
6
8.2
203
9.2
8
8.4
205
8.5
9
Platform
7.5
203
9.4
11
8.0
177
8.9
11
7.9
167
9.6
8
8.3
206
9.5
10
8.5
206
8.7
9
8.0
175
8.9
6
8.2
203
9.2
8
8.4
205
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Workday HCM and Zendesk for Customer Service share no categories
Unique Categories
Workday HCM is categorized as HCM Software, Career Management, Benefits Administration, Onboarding, Multi-Country Payroll, Healthcare HR, AI Interview Agent, Pay Equity, Core HR, Time Tracking, Applicant Tracking Systems (ATS), Performance Management, Corporate Learning Management Systems, Payroll, and AI Agents for HR
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Workday HCM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.3%
Hospital & Health Care
6.0%
Internet
6.0%
Financial Services
5.3%
Other
62.1%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Can you explain workday financial in more detail?
2 Comments
LB
You got me interested. I have an interview coming up soon and I don't know how to properly ask questions that are important to me about remuneration and the...Read more
What is included in Workday HCM?
2 Comments
ST
Workday Student includes Student Recruiting, Admissions*, Curriculum Management*, Records*, Academic Advising*, Financial Aid* and Student Financials*Read more
What is Workday HCM used for?
1 Comment
MA
Workday HCM is used to manage the full employee lifecycle in one integrated platform. It supports core HR functions such as maintaining employee records,...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
