# Hiver Reviews **Vendor:** Hiver **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,283 ## About Hiver Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’s a refreshing alternative to legacy helpdesks: simple to adopt, yet powerful enough for the most complex needs. At Hiver’s core is a powerful AI engine - intelligent agents that automate the busy work across the entire support lifecycle. Key features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. Beyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand. ## Hiver Pros & Cons **What users like:** - Users appreciate the **ease of use** of Hiver, simplifying team communication and task management effortlessly. (182 reviews) - Users value the **ease of team collaboration** with Hiver, enhancing communication and task management efficiently. (149 reviews) - Users laud Hiver for its **efficient email management** , enhancing communication and task assignment within remote teams. (131 reviews) - Users praise Hiver for its **seamless communication and collaboration** , significantly enhancing team efficiency and productivity. (105 reviews) - Users value Hiver for its **seamless collaboration** , enhancing communication and efficiency in team workflows. (82 reviews) - Users highlight the **excellent customer support** of Hiver, essential for enhancing team collaboration and efficiency. (82 reviews) - Users find **assignment management** in Hiver enhances collaboration and organization, streamlining task tracking and communication. (78 reviews) - Helpful (71 reviews) - Easy Setup (66 reviews) - Unified Inbox (65 reviews) **What users dislike:** - Users experience **email issues** with Hiver, including glitches, slow loading, and difficulties in managing email threads. (72 reviews) - Users feel hindered by **missing features** , wishing for duplicate email detection and better email visibility improvements. (47 reviews) - Users find **limited features** in Hiver, particularly with scheduling and mobile functionality, impacting usability and analytics. (34 reviews) - Users experience occasional **slow loading** times with Hiver, impacting their efficiency during urgent tasks. (32 reviews) - Users experience frequent **bug issues** with Hiver, including disconnections and slower performance affecting overall efficiency. (28 reviews) - Users experience occasional **technical issues** with Hiver, including glitches that disrupt email functionalities and unexpected logouts. (28 reviews) - Slow Speed (25 reviews) - Users experience **frequent issues with third-party integrations** and face challenges in managing shared inbox communications effectively. (24 reviews) - Notification Issues (22 reviews) - Tagging Issues (22 reviews) ## Hiver Reviews ### 1. Effortless Email Management, Enhanced Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ronak S. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Hiver?** Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core features are straightforward and easy to understand. It integrates well with essential tools like Slack and CRMs, although there’s still room to expand integrations to support more complex workflows. Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient. Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms. **What do you dislike about Hiver?** While Hiver covers most of the essential integrations, it could broaden its integration options further to better align with more enterprise-level tools. Also, some of its more advanced automation and AI capabilities still feel fairly basic compared with dedicated helpdesk platforms. **What problems is Hiver solving and how is that benefiting you?** Hiver helps us manage shared inboxes efficiently, making sure no customer query is missed. It also improves accountability by providing clear ownership of emails and helps speed up our responses, which leads to better customer satisfaction and stronger team productivity. ### 2. Efficient Inbox Management with Stellar Free Features **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Hiver?** What I really like about Hiver is that even the free plan offers amazing features. We're able to categorize emails, set responsibilities, use tags, and have internal chats, which is extremely helpful for managing our shared inbox and avoiding confusion about who is responsible for what. These features are available on the free plan, and they make managing emails much easier. Additionally, once an email is received, we can quickly categorize it and assign responsibilities, which keeps our team running smoothly. The tags are super helpful for identifying urgent matters, so everyone knows their responsibilities and which tasks are urgent right when they check the inbox. The chat feature is great too because it allows us to have contextual conversations without leaving the platform, which speeds up communication significantly. Setting up Hiver was a breeze, even for those of us who aren't IT experts; onboarding took less than ten minutes. **What do you dislike about Hiver?** We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be very great. **What problems is Hiver solving and how is that benefiting you?** I use Hiver to categorize and delegate emails in our shared inbox, reducing confusion and setting clear responsibilities. Tags help identify urgent emails quickly, and internal chat enhances communication by keeping conversations in context, all contributing to smoother team operations. ### 3. Centralizes Support in Gmail with an Intuitive Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Enes from Farabiulder c. | Shopify App Developer & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Hiver?** The best thing about Hiver is how it centralizes our customer interactions directly within Gmail. For our app, Farabiulder.com, we needed a way to manage support chat and our docs/knowledge base without jumping between different platforms. Hiver’s knowledge base software is incredibly intuitive; it allowed us to set up a professional help center quickly so our users can find answers themselves. The support chat is equally seamless—it feels native to our workflow. Being able to assign chats as tasks and collaborate with the team using internal notes has significantly improved our response time and organization. **What do you dislike about Hiver?** we have no any negaitve thing but they can imporve mobile gmail solution too **What problems is Hiver solving and how is that benefiting you?** The primary problem Hiver solves for us is fragmented communication. Before Hiver, we struggled with switching between Gmail for emails, a separate tool for live chat, and another platform for our documentation. Hiver brings all of these into one place, which has significantly reduced our 'tab-switching' fatigue. For Farabiulder.com, this benefits us in three specific ways: Accountability: By turning every support request into a clear task with an owner, we ensure no customer query ever 'slips through the cracks.' Self-Service Efficiency: The integrated knowledge base allows us to deflect common questions. Our users get instant answers from our docs, which frees up our team to focus on more complex technical support. Team Collaboration: Using internal 'Notes' right next to customer threads means we can discuss a user’s issue privately before replying. This has made our internal communication much faster and more professional. ### 4. Hiver: The Best Hub for Organized Team Email and Faster Client Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Hiver?** Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack). **What do you dislike about Hiver?** Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period. **What problems is Hiver solving and how is that benefiting you?** Hiver makes it very easy for teams to collaborate seamlessly and quickly. In customer support, you have to respond quickly to clients, but also well. Hiver gives the capability to quickly reference any necessary tasks or notes in the note section where you can directly link and share with other team members. In my opinion this software is at the pinnacle of inbox management for large teams who have high performance expectations. ### 5. Effortless Email Management, Worth Every Penny **Rating:** 5.0/5.0 stars **Reviewed by:** Tom l. | sales and marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hiver?** I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes. **What do you dislike about Hiver?** I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it. **What problems is Hiver solving and how is that benefiting you?** I use Hiver to manage group emails across domains, preventing customer requests from falling through the cracks. It assigns emails to staff members, eliminating response overlap and improving accountability. ### 6. Intuitive UI Enhances Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Skanda V. | Compliance Associate, Investment Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Hiver?** I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for. **What do you dislike about Hiver?** The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard. **What problems is Hiver solving and how is that benefiting you?** I use Hiver for sorting emails, assigning tasks, and team collaboration. It solves lack of accountability by showing task responsibility. ### 7. Simple, Clean Gmail-Based Team Email Management That Helps a Lot **Rating:** 4.5/5.0 stars **Reviewed by:** Cyril Philip D. | Freelance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Hiver?** It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together. **What do you dislike about Hiver?** It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit. **What problems is Hiver solving and how is that benefiting you?** It helps assign emails to the respective person and makes it easier to select the right emails. ### 8. Solid Email management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Connor C. | Technical Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Hiver?** Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization **What do you dislike about Hiver?** Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. **What problems is Hiver solving and how is that benefiting you?** Hiver allows us to manage multiple inboxes in a colloborative manner that is easy and efficent. It makes dividing up work easier and much more organized ### 9. Hiver Made Team Communication Easy with a Shared Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Hiver?** I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries. **What do you dislike about Hiver?** Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints. **What problems is Hiver solving and how is that benefiting you?** It is allowing us to share the inbox with our team and outside teams to stay more connected and allowing for communication to be better. It has helped a lot for training purposes in other departments too. ### 10. Easy Email Tagging and Note-Taking **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda S. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Hiver?** I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. **What do you dislike about Hiver?** somethimes when open the email doesn't pull the hiver **What problems is Hiver solving and how is that benefiting you?** is solving the problem of having to many emails that weren't for me ### 11. Streamlined Email Collaboration That Feels Native to Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Divyam K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Hiver?** Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly. **What do you dislike about Hiver?** Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools. **What problems is Hiver solving and how is that benefiting you?** Hiver helps us manage shared email inboxes (like support@ and info@) in a much more organized and efficient way. Before Hiver, tracking ownership of emails, response status, and internal communication was messy and time-consuming. Now, emails can be easily assigned to team members, statuses are clearly visible, and internal notes help avoid back-and-forth or duplicate replies. It has improved team accountability, response time, and overall customer experience. ### 12. Love Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia C. | Key Account Support Lead, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** Everything, I love how my emails stay organized. **What do you dislike about Hiver?** I have not a single complaint about Hiver **What problems is Hiver solving and how is that benefiting you?** It really helps me keep my emails well organized. I love when Hiver opens a task for me—sometimes I forget about emails, but Hiver’s reminder feature is amazing! ### 13. Great tool for ticket managing and shared email organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia S. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Hiver?** Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail. **What do you dislike about Hiver?** Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well! **What problems is Hiver solving and how is that benefiting you?** We have a shared inbox for our finance team and were having trouble knowing who took on which case that we had received. Some emails were left with no answer, so Hiver helped us a lot to organize. Once we started using it, the problem of not knowing whose responsability it was was gone! ### 14. Effortlessly Organizes Our Shared Inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Nitansh S. **Reviewed Date:** November 30, 2025 **What do you like best about Hiver?** I highly appreciate how Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized. The ability to easily assign emails and track who is working on what task has simplified our operations tremendously. I love that it integrates seamlessly with Gmail, which is our main platform, reducing confusion about email ownership among team members. The intuitive and simple interface is another aspect I enjoy, as it ensures that even those less tech-savvy find it user-friendly to adopt. Additionally, the initial setup was very easy, which facilitated a smooth transition to the system, eliminating potential headaches often associated with new software implementation. **What do you dislike about Hiver?** Sometimes the status takes a bit longer than usual to update. **What problems is Hiver solving and how is that benefiting you?** I use Hiver to manage our shared inbox, making organization easy by assigning emails and tracking tasks, reducing confusion on email ownership and improving our workflow. It integrates well with Gmail. ### 15. A game-changer for team inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Team T. | Directeur commercial et marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service. The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available. **What do you dislike about Hiver?** Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform. **What problems is Hiver solving and how is that benefiting you?** Before we started using Hiver, our shared inboxes were a constant source of frustration and inefficiency. We struggled with visibility, accountability, and a lot of wasted time. Our team is more efficient, our workflows are smoother, and we have a much clearer picture of every customer conversation. ### 16. Great Email Management Tool for Support Teams - Needs Stronger Slack Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Bala K. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine. **What do you dislike about Hiver?** A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful. **What problems is Hiver solving and how is that benefiting you?** Hiver helps us manage customer support directly from Gmail without needing a separate ticketing system. Instead of forwarding or CC’ing emails, we can assign tasks, track ownership, and leave internal notes right within the inbox. This eliminates confusion about who is handling what and ensures faster response times for customers. It also improves team visibility - everyone can see the full context of a conversation, which reduces duplication and miscommunication. As a result, our customer support workflow is more organized, efficient, and accountable. ### 17. Amazing features **Rating:** 4.0/5.0 stars **Reviewed by:** Abdelatif B. | Développeur web, product builder, architecte technique, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** I tested Hiver during the premium trial and then switched to the free plan, and overall I was pleasantly surprised. What convinced me the most was the shared inbox feature. We needed to manage addresses like support@ with several teammates, and Hiver made that simple: assign emails, track status, add notes, avoid duplicates. Everything happens directly in Gmail, so no new tool to learn, no switching platforms. The workflow extras are also handy — tags, basic analytics, automations — without feeling overwhelming. For a small team, it’s more than enough. Hiverr did exactly what we needed. If your team is already using Gmail every day and you want an easy way to manage a shared mailbox together, Hiver is definitely worth trying. **What do you dislike about Hiver?** On the downside, two points stood out: - The interface is only in English. Personally, that’s fine for me, but it really slowed down some of my colleagues who aren’t comfortable in English. - The automatic labels Hiver adds in Gmail can get very long and a bit messy in the sidebar. **What problems is Hiver solving and how is that benefiting you?** Hiver solved the headache of managing a shared inbox in Google Workspace. Instead of wrestling with Google Groups, which are clunky and confusing, I was able to set up a shared mailbox directly in Gmail. My team can now see incoming messages, assign them, and collaborate without stepping on each other’s toes. It’s faster, clearer, and much easier for everyone to adopt. ### 18. Great, asset app for our business **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon F. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Hiver?** Automation works great. Task assignment is our main line of workflow! **What do you dislike about Hiver?** Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. **What problems is Hiver solving and how is that benefiting you?** Management of different inboxes in one place. **Official Response from Niraj Ranjan Rout:** > Hello, I'm Niraj, Founder/CEO@Hiver. Thanks for your feedback, and sorry about the problem you faced. Could you please write to me on niraj@hiverhq.com. I'll make sure we look closely at the issue you have faced with speed on the new Gmail UI and have that sorted out. I'd look forward to hearing from you. ### 19. Seamless In-Gmail Chat That Keeps Conversations in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Maria S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Hiver?** It is amazing to have the internal chat option within gmail and that you don't have to go to a different window/tool to ask questions based on the mail thread. **What do you dislike about Hiver?** There could be a notification sound for when you are tagged like slack. Because you have to remember to use the notification icon to see the messages. **What problems is Hiver solving and how is that benefiting you?** it helps with internal communication and status tracking of certain tasks regarding the email thread. You can assign people to that task and know who owns it. ### 20. Seamlessly Manages Emails, Boosts Responsiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Zeus O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Hiver?** The best thing about Hiver is that it's easy to use and quite effective at getting me to respond to all my emails in a timely fashion. I also find valuable the AI technology that it has to auto respond to emails and help send a correct email. **What do you dislike about Hiver?** none **What problems is Hiver solving and how is that benefiting you?** Hiver collects all my emails and reminds me of every unread one. It prompts me to read them, making it easier to respond in a timely fashion. ### 21. Hyper has really helped improve my organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Aminta P. | Property manager assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Hiver?** I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. **What do you dislike about Hiver?** Sometimes it mixes up too many emails and I can't separate the ones directly addressed to me. **What problems is Hiver solving and how is that benefiting you?** The tracking and preventing of losing emails and providing great customer service. ### 22. Hiver review **Rating:** 3.5/5.0 stars **Reviewed by:** Betty H. | Fractional Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Hiver?** Hiver is still easy to use, but it is no longer the best fit. **What do you dislike about Hiver?** The cost was prohibitive, so we canceled Hiver. **What problems is Hiver solving and how is that benefiting you?** Email management and clear communication as to who is answering certain emails. ### 23. Makes handling & assigning support inquiries a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** Hiver has been great for managing the queue of support inquiries that come to us on a daily basis. I really enjoy that I can use some of the automation features to pick up on certain words or the intent of the request and from there, properly assign it to the relevant team member to handle. It keeps my inbox organized!! Also support was quick to help when I was first starting out which I appreciated! **What do you dislike about Hiver?** My one comment, which really isn't even a Hiver problem probably, is that when I'm assigning emails to other people, they stay marked as unread in my inbox. So I have all these "unread emails" in my inbox that other team members have already taken care of. So it looks like I deceivingly have more emails to take care of than I really do. **What problems is Hiver solving and how is that benefiting you?** It's helping us manage our support inquiries. We are a small team that is having an increased volume of support inquiries that need to be streamlined and organized to the proper individuals to take care of the requests. ### 24. User friendly; Cost efficient & collaborative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** What I like best about Hiver is how easy it is to set up and start using. The integrations are seamless and really enhance productivity, and the support team is always responsive and helpful. It makes collaboration across teams simple and efficient, while also being cost-effective. On top of that, the analytics and reporting tools provide great visibility into performance and has helped my team make data-driven improvements. **What do you dislike about Hiver?** There isn’t much to dislike about Hiver, but if I had to point something out, it would be the lack of customer-oriented view for support tickets. Some sort of view that would allow them to see summaries of tickets and their overall status. Also, the analytics are great, but occasionally I wish there were even deeper reporting options. Overall, these are minor compared to the value it provides. **What problems is Hiver solving and how is that benefiting you?** Hiver has given us better visibility and coordination across the team, which means customers get faster and more consistent responses. It’s also improved internal collaboration, since we can resolve issues without endless forwarding or CC’ing. It's also helped us with tracking, analytics, and NPS. ### 25. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rochelle S. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** Hiver has been a valuable tool for managing shared inboxes directly within Gmail. It makes collaboration seamless, reduces the need for endless forwarding or CCs, and gives clear visibility into who’s handling what. The ability to assign emails as tasks and track performance is especially useful for support and customer service teams. That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions. Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity. **What do you dislike about Hiver?** So far, I haven’t found anything bad about Hiver. It’s very easy to navigate and makes managing emails simple and efficient. **What problems is Hiver solving and how is that benefiting you?** Hiver is solving the problem of managing shared inboxes and team emails. Instead of forwarding or CC’ing messages, I can assign emails directly, track their status, and know exactly who is responsible. This has reduced confusion, improved accountability, and saved us a lot of time. The biggest benefit is that everything happens right inside Gmail, so the team doesn’t have to switch to another tool — making collaboration much smoother and faster. ### 26. Man its goof AF **Rating:** 5.0/5.0 stars **Reviewed by:** Cale K. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** Using Hiver has been a game-changer for our sales and marketing workflow at Pepco. It allows us to manage shared inboxes seamlessly, making collaboration between team members much easier. Assigning emails, adding notes, and tracking follow-ups is quick and organized — no more messy CCs or lost threads. For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team. The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better. Highly recommend it for any team that values streamlined communication and productivity. **What do you dislike about Hiver?** One small drawback is that it can feel a little slow when handling a very high volume of emails, but overall, it’s a huge improvement to our workflow. **What problems is Hiver solving and how is that benefiting you?** Hiver is solving the problem of scattered email communication and lack of visibility within our team. Before Hiver, it was easy to miss important messages or duplicate responses because we had no clear way to assign ownership. Now, we can assign emails, leave internal notes, and track the status of every conversation — which keeps our sales and marketing team aligned. This means faster response times for customers, less confusion internally, and more organized workflows. Overall, it saves us time and helps us provide a better experience for our clients and partners. ### 27. User-Friendly Task Sorting with Fast Alerts for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey B. | Administrative / Dispatch / Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Hiver?** Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly. **What do you dislike about Hiver?** No down side to this platform encountered. **What problems is Hiver solving and how is that benefiting you?** Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders. ### 28. Efficient Shared Inbox and Email Collaboration Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Lean L. | General Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** ⭐⭐⭐⭐⭐ (5/5) Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient. Pros: ✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention. ✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks. ✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox. ✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow. ✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts. **What do you dislike about Hiver?** Cons: ➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go. ➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion. **What problems is Hiver solving and how is that benefiting you?** Hiver solves several key problems related to shared inbox management, team collaboration, and email accountability. Before using Hiver, it was easy for emails to be overlooked, duplicated, or delayed because there was no clear ownership. With Hiver, that has completely changed. ### 29. Great product for in-gmail use where security is high **Rating:** 4.0/5.0 stars **Reviewed by:** Chase E. | Manager of HR Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** Hiver makes it much easier to stay organized and collaborate as a team. The ability to assign emails, leave internal notes, and track ownership has streamlined our operations and reduced miscommunication. It’s especially helpful for managing shared inboxes with clear accountability. **What do you dislike about Hiver?** There are a few challenges. First, being forced to use Gmail's conversation view isn’t ideal—it can be confusing when managing multiple threads. Also, all Hiver notifications go to the bell icon instead of email, unless you manually create notification rules, which adds unnecessary setup. For a non-profit, the pricing feels steep, and it’s frustrating that reporting across multiple inboxes isn’t available for users with access to more than one inbox. These limitations make it harder to get a comprehensive view of performance. **What problems is Hiver solving and how is that benefiting you?** Hiver helps ensure that emails in our shared inboxes are being responded to in a timely and accountable way. By assigning ownership and tracking activity, we can clearly see what’s been handled and what still needs attention. This visibility helps us meet our internal service level agreements (SLAs) and maintain strong follow-through, especially across a distributed team. ### 30. How Hiver Helps Me Recruit Smarter! **Rating:** 4.5/5.0 stars **Reviewed by:** Sneha A. | Associate Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** Hiver has genuinely made my day-to-day a lot smoother. I love that I can assign emails, leave quick notes for my team, and stay on top of every candidate conversation. Everything is organized, we collaborate better, and it all happens right inside Gmail. It’s simple, efficient, and takes the chaos out of hiring. **What do you dislike about Hiver?** The AI-based suggested replies are helpful for speed, but they can sometimes miss the mark on tone, especially in sensitive candidate conversations. If there were a way to train the model with context or integrate some form of tone-aware machine learning, it could really elevate the experience for talent teams. **What problems is Hiver solving and how is that benefiting you?** Hiver takes the mess out of managing a shared recruitment inbox. No more missed follow-ups, duplicate replies, or scattered conversations. It helps our team stay aligned, respond faster, and deliver a much better candidate experience. For me, it means more clarity, less chaos, and a smoother hiring process from start to finish. ### 31. Works very well for our theater! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Box office Staff (non-profit), Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Hiver?** Hiver has been beneficial and a great asset to our all-volunteer 180-seat theater in the round in Annapolis, MD! Specifically, we use it for the box office team. We rotate days throughout any given week on who is monitoring emails. So, if I am not finished with a guest's request, I can tag the person for the next day and reassign to them with a note. Also, when an email comes in for comp tickets for reviewers, I can easily assign them to the volunteer that handles those requests! Also, we have used tags regarding COVID-related refunds, credits, subscribers, etc. **What do you dislike about Hiver?** I honestly can't think of anything at the momemnt! Oh, one thing - using the App on my iPhone 14 - when you hit reply to a box office email (our shared box) it always defaults to my personal theater email and not the shared inbox. Changing it with the drop down menu doesn’t help. Otherwise - it works from Chrome perfect. **Recommendations to others considering Hiver:** Make sure you have someone who's really knowledgable to run the Admin part of the app. **What problems is Hiver solving and how is that benefiting you?** For our non-profit theatre email/box office team, this helps to direct emails to who they need to get to! The tagging and notes features are helpful when letting others know what has been or needs to be done with an email. **Official Response from Aditi Dewan:** > Hey Kevin! I am Aditi from the product team at Hiver. As for your issue with the mobile app, I would like to inform you that our team is dedicatedly working on enhancing the functionalities in the app. In the last quarter, we have introduced 3 new features in the mobile app and will continue adding more. You can view all such feature updates on https://updates.hiverhq.com/. You can also reach out to me at aditi@hiverhq.com and share any other feedback, feature requests or concerns. Regards, Aditi ### 32. Easy tool to install and use it, very userfriendly **Rating:** 4.5/5.0 stars **Reviewed by:** Pallabi M. | Software Devloper, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** What I like best about Hiver is how easy it makes managing shared emails. It keeps everything organized inside Gmail, so we don’t have to switch tools. Assigning emails to team members and tracking them is simple, which saves a lot of time and avoids confusion. **What do you dislike about Hiver?** nothing to tell anything about the negative part, everything till now working fine. **What problems is Hiver solving and how is that benefiting you?** Hiver solves the problem of handling group emails like support and info accounts. Earlier, mails used to get missed or duplicated, but now everything is tracked and assigned. It helps the team work together better, respond faster, and gives me more visibility on pending and closed requests. ### 33. Easy Gmail management **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel d. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Hiver?** Hiver has been making a strong push for using AI recently, helping us to simplify our processes. **What do you dislike about Hiver?** At the moment I have no further point for improvement. **What problems is Hiver solving and how is that benefiting you?** Multiple gmail login with admin levels. ### 34. Great option for pooled teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Hiver?** The backend setup was straight forward. The interface is easy for the end-users. The Hiver team was supportive throughout the implementation process. The Support team is always quick to respond and the 24/7 help chat is ideal for our Global team. **What do you dislike about Hiver?** Not really a dislike, but it would be nice to have more options for assignment via the SFDC integration. We had to build a custom integration to route emails for our team, but this is probably more on our setup than Hiver's capabilities **What problems is Hiver solving and how is that benefiting you?** Hiver is allowing our SMB customer success team to work in a pooled model without relying on more support related tools like Zendesk or Jira. They can work from their inbox, which is where most of the comms happen. This saves time and allows them to not have to rely on yet another tool. ### 35. Inbox, Upgraded: My Hiver Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon F. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Hiver?** The best part to me about Hiver is that it has a free budget. I am part of a smaller nonprofit organization and that free part comes in handy. Its serves its purpose for what I need it for and it just works. **What do you dislike about Hiver?** I think that the Knowledge Base should be more available to the Free version users. I could easily use it for my end users but its under a paid version. **What problems is Hiver solving and how is that benefiting you?** Hiver takes all of my IT requests and organizes it for me so that it doesn't get lost in all my other emails. I get quite a few emails during the day and a lot altogether during the week so it helps to be able to find these requests easily. ### 36. I can't imagine a work day without Hiver **Rating:** 5.0/5.0 stars **Reviewed by:** Luis D. | Inside Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** You can be someone that's never used computer in decades and feel right at home with how user friendly HIver is. From tagging coworkers in emails, leaving notes for my superiors and myself, be able to see how many total emails we get and replies we do, labeling emails, etc etc **What do you dislike about Hiver?** I can't think of one bad thing other than everyone once in a while it auto logs out or something. Very rarely. **What problems is Hiver solving and how is that benefiting you?** Being able to communicate faster, set myself reminders of why certain emails are still open, etc etc ### 37. Easy to Use, Feature-Rich, and Part of Our Daily Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique M. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Hiver?** Ease of use, number of features, and frequency of use. **What do you dislike about Hiver?** I’m not sure—I really can’t think of one. **What problems is Hiver solving and how is that benefiting you?** None that comes to mind. We’ve had minimal to no problems, and issues hardly ever occur. ### 38. Just perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Iván D. | Customer Service Assistant for Key Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** I'm thrilled with how practical Hiver is because it makes customer service so much easier for me and my team. I love all the personalization features like tags, colors, and automation. **What do you dislike about Hiver?** When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one. **What problems is Hiver solving and how is that benefiting you?** It makes the job much easier for me and my coworkers, thanks for Hiver I’m much more organized now. ### 39. Very pleasant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Hiver?** Its simplicity is quite intuitive and clear **What do you dislike about Hiver?** I would like to have more tag settings . **What problems is Hiver solving and how is that benefiting you?** When multiple team members are responsible for a shared inbox, things can quickly get messy. Emails might be missed, multiple people may respond to the same email, or there could be a lack of accountability. Hiver enables teams to assign emails to specific team members, track progress, and leave internal notes. This keeps the team on the same page and prevents redundant efforts. It also can be hard to measure performance or track how efficiently the team is responding to emails. Hiver gives insights into response times, workload distribution, and other performance metrics. This helps managers identify areas for improvement and optimize team productivity. ### 40. Efficient, Collaborative, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne P. | Client Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** I love the ease of keeping the entire team informed without having to use something separate or move information from one place to the other. It’s helped us collaborate, stay organized, and stay efficient. Our clients know they can rely on our support email being supported by our entire team and this is possible through Hiver. **What do you dislike about Hiver?** I have an encountered anything that I dislike! **What problems is Hiver solving and how is that benefiting you?** It’s simplified our entire process of communication with clients and keeping the team informed along the way. ### 41. Good Product, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot J. | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** We are a larger customer of Hiver with 75 users and a large volume of emails going through it. Hiver has a good product for collecting email analytics and improving email workflow. But the best part is the team. They are very helpful and a partner in the process of implementing the application. This is something some other competitors don't offer. We appreciate all they have done to make the tool work for our unusual use case. Its an easy application to use and integrates easily with all of our clients. **What do you dislike about Hiver?** The price may seem high but when it comes to the partnership that comes with it, it is worth it. **What problems is Hiver solving and how is that benefiting you?** Email Analytics, Better response times and sharing work among salesmen ### 42. Increased Efficient Communication and Internal Workload Distribution **Rating:** 4.5/5.0 stars **Reviewed by:** Krystal T. | Senior Software Solutions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Hiver?** Hiver has helped our orginzation streamline our internal communication by being able to assign and share emails and other things with a click. The gmail intefration has been a gamechanger! **What do you dislike about Hiver?** While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. **What problems is Hiver solving and how is that benefiting you?** Sharing of infomration. Being able to utilize tags and the shared inbox makes it so our team can all have access to the same information in real time. **Official Response from Akshay Adheesh:** > Hey Krystal, I am Akshay, the Support manager at Hiver. Thank you so much for taking the time to share your experience with us. We greatly appreciate your kind words and are thrilled to hear that Hiver is helping your team share information more efficiently. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the login issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you. Regards, Akshay Adheesh Hiver Support ### 43. Great tool for our growing team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** The Hiver attachment in our department Gmail has been very beneficial for our growing team as is used daily. It helps with keeping our department organized and on track. We are able to set automations to automatically assign out emails and this alleviates the task of someone having to assign out emails. **What do you dislike about Hiver?** My only complaint is that sometimes Hiver will disconnect. **What problems is Hiver solving and how is that benefiting you?** Hiver is keep our department organized. We have many people that have access to our department email and you would not think that. It keeps me honest with the emails that are assigned to me and helps me keep track of my tasks because when I am done, I can close the email in Hiver. ### 44. Nice Platform for Office Uniformity **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole H. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Hiver?** Hive has been really helpful in helping our team be able to work more efficiently in unison while not being present with each other. Instead of having to talk to eachother and then reply to an email, Hiver gives us easy visibility into what is happening behind the scenes. It's relatively user friendly and the team picked up how to use it quicly. Hiver's customer service is also very helpful! **What do you dislike about Hiver?** After installing Hiver- things just move slower in the email platform/URL/inbox. It is quite a heavy lift to install Hiver and get it working as efficiently as I know it can! It's a LOT of manual work upfront which would be my biggest hesitency in recommending it to someone. **What problems is Hiver solving and how is that benefiting you?** It's allowing our team to have insight and visibility into all the different areas of our business and allowing our team members to stay in their lane of expertise. ### 45. The Best Tool We’ve Found for Managing Shared Inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Hiver?** Hiver has been a game-changer for our customer service operations. It makes managing shared inboxes simple and organized, ensuring that no email slips through the cracks. Features like assigning emails, adding internal notes, and tracking the status of conversations help our team collaborate seamlessly without forwarding chains or missed messages. The visibility and accountability it provides have improved both our response times and the quality of support we deliver. Reporting and analytics also give us a clear view of team performance and customer satisfaction, helping us continuously improve. Overall, Hiver delivers exactly what we need for efficient, reliable, and customer-focused service. It’s user-friendly, integrates directly with Gmail, and has quickly become an essential part of our support toolkit. **What do you dislike about Hiver?** I haven't experienced any hiccups or downsides with Hiver since it has been implemented. **What problems is Hiver solving and how is that benefiting you?** Hiver is solving the challenge of managing shared inboxes and ensuring accountability in customer service. Before Hiver, it was easy for emails to get overlooked or for multiple people to respond to the same customer. Now, we can assign ownership of each email, add internal notes for context, and track the progress of every conversation. This has eliminated confusion, reduced duplicate work, and improved response times. The visibility it provides makes it clear who’s responsible, and the analytics help us identify trends and areas for improvement. As a result, our team works more efficiently, and our customers receive faster, more consistent support. ### 46. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Shreyas S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Hiver?** Hiver makes managing shared inboxes on Gmail incredibly easy. I like how seamless it feels to assign, track, and collaborate on emails without having to leave the Gmail interface. The real-time visibility into ownership and status also helps reduce confusion across the team. **What do you dislike about Hiver?** At times, the reporting could offer a bit more depth and flexibility. While the current insights are helpful, having more customization options would make it even more powerful. **What problems is Hiver solving and how is that benefiting you?** n/a ### 47. Review of Hiver for Managing Employer Relations Email Alias **Rating:** 4.0/5.0 stars **Reviewed by:** Abdalrahman A. | ER specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Hiver?** Hiver allows us to manage our shared email alias seamlessly without the need to switch to a separate platform. The ability to assign emails to specific team members, add internal notes, and track email statuses (open, pending, closed) has helped us ensure accountability and avoid duplicated efforts. It has essentially turned our inbox into a light but effective helpdesk. **What do you dislike about Hiver?** However, one drawback we've noticed is that Hiver can slow down the Gmail interface, especially when handling a high volume of emails or switching between conversations. While the features are helpful, the performance lag can occasionally disrupt workflow. **What problems is Hiver solving and how is that benefiting you?** As an Employer Relations team, we rely heavily on email to coordinate with employers, students, and internal stakeholders. Using Hiver to manage our shared email alias has significantly improved the way we handle incoming messages and team collaboration. Hiver allows us to assign emails, track progress through status updates, and use internal notes to communicate without forwarding or duplicating emails. The shared visibility and accountability have helped us reduce response times and prevent tasks from slipping through the cracks. Features like email tags, templates, and analytics add further value by making our communication more structured and consistent. ### 48. They're not kidding about their customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** I work for a company that values transparency and integrity to the extreme. We had interest calls with other omni channel type services but were immediately (and continually!) impressed by Hiver's availability to give personalized, human support and that they don't inflate what their software can do. We needed something to assist our team in collaborating across multiple shared inboxes and that alone has made it a great decision. It is intuitive and fun to use and was easy to implement. It integrates flawlessly with Google. Our team's collaboration has skyrocketed and so few things fall through the cracks compared to before. Whenever I want to explore a new feature, I can video call one of their team members and they will help me figure out how to best use the feature. We will never go back! **What do you dislike about Hiver?** I think it works best for companies that use Google Workspace vs Microsoft or Apple email. Not a problem for us but something to expedite your decision if you don't use Google. **What problems is Hiver solving and how is that benefiting you?** Handling an absurdly high volume of emails, increasing collaboration and ease among our team. They are also HIPAA compliant which many services don't offer unless we spend way more money than we can afford as a small startup. ### 49. Hiver HQ for Microsoft compared to GMAIL is not great. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** I loved hiver for gmail. It kept our busy but small team organized and efficient. We were forced to migrate to Microsoft and decided we would still need to use hiver however hiver for Microsoft is garbage. **What do you dislike about Hiver?** -Cannot filter by unread emails, have to scroll endlessly to find an older email that someone replied to that is now showing unread. This seems like a pretty basic feature that just doesn't exist in hiver outlook. -There is a glitch where the sender name shows up incorrectly. As an example if I received a PDF document to sign by someone and then the next day get another document from someone else it will show the previous senders name in the from field until you click on it and see the correct sender. My team and I absolutely LOVED hiver for gmail so much so that it completely crippled our team when we were forced to migrate to microsoft outlook. We thought Hiver for Microsoft would be comparable but unfortunately it is not. **What problems is Hiver solving and how is that benefiting you?** Keeping our tasks from shared inbox organized **Official Response from Moinak Ray:** > Thank you for sharing your experience with Hiver for Outlook. We appreciate your feedback and apologize for the inconvenience you have faced. We are constantly working to improve our product and your insights are valuable in this process. I understand the importance of features like filtering by unread emails and accurate sender information. I will make sure to pass on your specific concerns to our product team for further review. If you would like to discuss your experience further or have any other feedback, please feel free to reach out to our support team at support@hiverhq.com. We are here to assist you and ensure that your team's workflow is as efficient as possible. Thank you for being a loyal Hiver user, and we hope to address your concerns promptly. ### 50. Awful system, unfit for professional purpose **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Hiver?** Nothing. I will carry on writing until I've used up all my characters. **What do you dislike about Hiver?** Forces people to use the 'conversation view' making the already unusable Gmail actually painful to use. You search for a mail, find some suggested title, click on it and are then take to some random position in the grouped emails unrelated to your search. It doesn't allow clients to see all tickets relating to their organisation, though we were promised this would be 'developed', making this usable only to the one client who submitted the original ticket. This is borderline worthless. If you promise you will develop your software, failing to do so after the client signs in good faith is completely unprofessional. We should have used JIRA, which also integrates properly with CRMs, unlike Hiver. **What problems is Hiver solving and how is that benefiting you?** It isn't solving anything and hence isn't benefiting me at all. All it does is cost money better spent elsewhere. **Official Response from Moinak Ray:** > Hi there, Thanks for sharing your feedback. We're sorry to hear that Hiver hasn’t met your expectations. We understand the challenges with Gmail’s conversation view and are actively working on improving message navigation. We also hear your concerns about client access and are making progress on enhancing visibility within the Customer Portal. We’d appreciate the chance to connect and discuss how we can better support your needs. Please feel free to reach out to us at support@hiverhq.com. ## Hiver Discussions - [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) - 1 comment, 1 upvote - [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) - 1 comment, 1 upvote - [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) - 1 comment - [View Hiver pricing details and edition comparison](https://www.g2.com/products/hiver/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+11%3A44%3A17+-0500&secure%5Bsession_id%5D=a97cbb3f-b77b-4270-85f3-cce9e8ab3b2f&secure%5Btoken%5D=90cf7d9cf4817206ee4cba71c6e2ceeab19ffdeac20aa3795db36c4d8fed71a0&format=llm_user) ## Hiver Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Gmail Backup Tool](https://www.g2.com/products/gmail-backup-tool/reviews) - [GMass](https://www.g2.com/products/gmass/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Shared Contacts for Gmail](https://www.g2.com/products/shared-contacts-for-gmail/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Hiver Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Hiver Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,594 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,411 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,671 reviews)