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Hiver Reviews & Product Details

Hiver Overview

What is Hiver?

Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.

Hiver Details
Product Website
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Hiver Community
Languages Supported
English
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Product Description

Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.

How do you position yourself against your competitors?

Hiver helps customer service, finance and IT teams use the power of collaboration and AI to deliver personalized customer service at scale.

Getting started with Hiver is quick and involves zero learning curve. Join over 10,000+ teams including those at Flexport and Oxford Business Group, that run help desks from the comfort of their inbox. Read more: https://hiverhq.com/customers

Teams love Hiver because Hiver:

❤ Offers an inbox-like experience that is intuitive and requires a zero learning curve.

❤ ️ Hiver offers 24*7 support on all plans, including the free plan.

❤ Takes the grunt work out of managing customer queries with AI co-pilot by summarizing threads, auto-closing resolved tickets, suggesting responses, and more.

❤ Easily bring context and data into every interaction from the tools you use to set up smooth workflows.

❤ Offers out-of-the-box reporting and predictive insights. This helps customers identify trends, monitor performance, and take data-driven actions effortlessly.


Seller Details
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,732 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
Description

Deliver personalized service across communication channels such as Emails, Chats, Voice and WhatsApp. Easily drive visibility and accountability for each conversation, ensuring no query is overlooked. Enhance team collaboration on email responses without the hassle of CCs and forwards. With Live Chat, assign customer chats to agents and respond to them in real time. Set up chatbots to provide 24/7 customer support for immediate assistance and enhanced CX. Respond to WhatsApp messages and manage customer calls within your inbox without switching between different applications. Designed for support, finance and IT teams, Hiver is trusted by 10,000+ teams globally, including Flexport, Harvard University, and Epic Games.


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Recent Hiver Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Hiver"
Ability to access inboxes for my other team members at all times. Great templates that can be shared among our team. Ability to add comments to a...
Leonardo H.
LH
Leonardo H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very useful and time-saving!"
I like how my inboxes get organized and tagged, and the email templates are pretty neat.
Ben W.
BW
Ben W.Mid-Market (51-1000 emp.)
4.0 out of 5
"Hiver a great tool for a shared inbox"
Hiver is excellent at allocating the email work load to the correct person and response coming back being allocated back to the original person thi...
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Hiver Media

Hiver Demo - Deliver great customer support across channels
Hiver allows teams to efficiently manage customer interactions across various channels, all from your inbox. The supported channels include email, phone, WhatsApp, live chat, and analytics, enabling businesses to deliver seamless and responsive customer support. The sleek design and intuitive lay...
Hiver Demo - Simplify how your team collaborates
Hiver allows teams to assign conversations, track statuses, and tag colleagues for assistance—all without leaving the inbox. By enabling behind-the-scenes teamwork, Hiver helps teams deliver exceptional support experiences to customers, employees, and vendors. The user-friendly design ensures str...
Hiver Demo - Automate to focus on what matters
The automation and AI-powered features help teams focus on what truly matters. You can build custom automation workflows to handle repetitive tasks, freeing up your team’s bandwidth for more critical work.
Hiver Demo - Get insights to improve team performance
Hiver Analytics empowers teams to measure performance, optimize workflows, and enhance customer service efficiency. With real-time insights into key metrics like response times, resolution rates, and team workload distribution, users can identify trends and make data-backed decisions.
Hiver Demo - Plug and play your favorite apps with Hiver
Hiver Integrations connect seamlessly with the tools your team already uses, creating a unified, efficient workspace. By integrating with popular platforms like Slack, Salesforce, Asana, and WhatsApp, Hiver enhances collaboration, simplifies processes, and boosts productivity.
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Video Reviews

1,164 Hiver Reviews

4.6 out of 5
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1,164 Hiver Reviews
4.6 out of 5
1,164 Hiver Reviews
4.6 out of 5

Hiver Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HiverQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Lindsey M.
LM
Marketing Director
Machinery
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Hiver?

Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Shared email address in Google can either be managed in Google Groups, which has a terrible interface, or through Gmail by sending a copy of each message to multiple team members. In either scenario it's very difficult to manage which of your team members is responsible for the followup on a particular email. Hiver adds a layer of functionality directly into Gmail where you can assign emails to a specific team member, tag emails to categorize them, and leave comments visible to the other team members. We have cut back on double work (where multiple team members start trying to tackle the same email before realizing someone else is handling it), reduced stress (because it's easy to see the status and workflow for an email), and increased efficiency. Review collected by and hosted on G2.com.

Response from Ashmit Chakravarty of Hiver

Hello Lindsey,

Thank you for the kind words! Feedback like this motivates us to continue improving.

We are delighted to know that Hiver's email management is contributing to the efficiency and collaboration of you and your team.

Please know that we are always available at support@hiverhq.com for any questions you or the team may have.

Ashmit | Marketing, Hiver

Christina H.
CH
Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Hiver?

With Hiver, we are able to maintain a remote team that is able to communicate effectively. Hiver allows us to turn email into a "ticketing system" of sorts, without having to add an additional piece of software. Being able to assign emails and communicate in the notes section makes it easy to collaborate, and also keeps all of the details about each email attached to the email so that we never have to search for information. Hiver was easy to set up, and works seamlessly with GMail. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

The only downside that I've found so far is that you have to manually enable and disable auto-responders, instead of being able to schedule them like an out of office reply. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

We have a remote team, so we use Hiver to allow us to share an Inbox and collaborate on emails behind the scenes. We also love utilizing the drafts feature when collaborating on an email. We are able to keep our inbox to 0 by utilizing the close and pending features. Review collected by and hosted on G2.com.

Sławomir P.
SP
Operations Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Hiver?

If you need a ticketing system, but you cannot get rid of GMail, that's the best thing to add to shared mailboxes. It's also super easy to implement and use, as it's nicely integrated with GMail layout. I also appreciate the quick support from Hiver team in case we have any questions / feature requests / problems. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Built-in analytics is very simple for now, so you'll probably have to prepare your own based on the "csv import" feature. SLA function is also quite basic for the moment, but at least you can set up a simple version from the start. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Hiver helps us with processing internal operational tickets within a team in one shared inbox. Our productivity stats are much much better after couple months using Hiver. What was also super important for us is that Hiver provides detailed analytics and data to track and measure our work. Review collected by and hosted on G2.com.

Tran Le D.
TD
CEO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hiver?

Hiver has completely transformed the way we manage team emails in our business. With its seamless integration into Gmail, we can track, assign, and resolve emails efficiently without leaving our inbox.

We are extremely satisfied and will continue using Hiver for the long run! Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Hiver is a fantastic tool, but for small teams or startups, the pricing can be a bit steep compared to some alternatives. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Before using Hiver, managing shared inboxes was a challenge for our team. Emails would get lost, multiple team members would reply to the same customer, and tracking responsibilities was inefficient. Hiver has completely transformed our workflow by solving our email management has become more organized, our team is more productive, and our customers receive faster, more consistent responses. It’s an essential tool for any business handling a high volume of shared emails Review collected by and hosted on G2.com.

Response from Moinak Ray of Hiver

Thank you for sharing your positive experience with Hiver! Happy to hear that our email management solution has transformed the way you handle team emails. We appreciate your feedback regarding pricing for small teams and startups. We are constantly working on improving our offerings to better suit the needs of all our customers. If you have any specific suggestions or would like to discuss pricing options further, please feel free to reach out to our support team at support@hiverhq.com. We are here to assist you in any way we can. Thank you for choosing Hiver to streamline your email management process.

Emma M.
EM
Student Success Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hiver?

I like how responsive the Hiver is to our team's needs. Mike is always helpful with brainstorming with our team. We appreciate all the help and support he has provided in training, new approaches to the product, and more. I am so excited to work with Mike and the product team to develop a chatbot for our website. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I do not have anything that I dislike about Hiver. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Hiver has helped us respond more quickly to student questions. We now have a more transparent process in place to ensure students are not getting different information from multiple users. We also need to respond to a large volume of student inquiries and questions. Hiver has already helped with this, but we hope the chatbot will reduce the manual hours of our student success staff. Review collected by and hosted on G2.com.

Response from Moinak Ray of Hiver

Thank you for sharing your positive experience with Hiver! We're happy to hear that Mike has been so responsive and helpful in meeting your team's needs. It's great to know that Hiver has improved your student communication and streamlined your processes. We're excited to work with you on developing the chatbot for your website to further enhance your student support.

If you have any more feedback or need assistance along the way, please don't hesitate to reach out. We're here to support you every step of the way!

Chris N.
CN
Finance &amp; Operations Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Hiver?

It is awesome at organizing shared email accounts and fairly intuitive when it comes to implementation and adoption. The notes function is excellent to assign, and link others to review an email and notes to provide background information. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

It can occasionally be glitchy, but if you are able to reconcile and audit accounts the results fairly accurate. This is rare, but will sometimes mean you will not see an updated/replied to email after the initial reply Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Hiver has made it significantly easier to keep track of emails and route them to the appropriate parties when connecting with a client. It is also very useful when linking others to check in and provide feedback on specific emails. It is also useful to split responses or generate template responses. Review collected by and hosted on G2.com.

Response from Akshay Adheesh of Hiver

Hey Chris,

I am Akshay, the Support manager at Hiver.

Thank you so much for taking the time to share your experience with us.

We greatly appreciate your kind words and are thrilled to hear that Hiver has made it easier for you to keep track of emails and route them to the appropriate parties when connecting with clients. Thank you for sharing your positive experience with us! However, we are equally concerned about the challenges you've encountered. If the issue persists, please don't hesitate to email our 24/7 Hiver support team at support@hiverhq.com. We're here to assist you.

Regards,

Akshay Adheesh

Hiver Support

JC
Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hiver?

When our CEO introduced us to Hiver, my first impression is that nothing could be as good as advertised. We easily get 100 plus emails a day of medical records that must be uploaded properly and suspensed throughout the 20 member team. Litle did I know that Hiver categorization makes it possible to handle an avalanche of emails by allowing the work load to be categorized and allow anyone free from a task to step in and pick up someone else's workload to keep them from falling behind. The best way to describe what Hiver does is balance the workload and keep up with the deadlines and tasks much easier. Once I finish uploading all the faxes, I look and see which employee appears to have too many emails assigned to her, so I text her I'll jump in and start processing some of her workload. Or if someone is busy intaking a new client (and it can be two or three hours), she or he can signal to rest of employees on google chat that need help in my email box for next hour and someone jumps to it. Our workload is distributed more equally but the outcome is since utilizing and training on Hiver we rarely fall behind in timely processing of the many tasks our legal office requires. Makes multi-tasking much easier. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Least helpful is that it's easy to think someone is behind processing tasks and to assume they are not keeping up when the reality is they are speaking with clients or business vendors handling matters. When you have a multiploe email chain, you have to remember that the first email might be closed and assigned to someone but that the next eail might also need closing after confirming the assignee. Other than that, hard to think of any negatives as it is a must for companies that need multi-tasking. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

I communicate with at least ten to twelve of our employees daily. Hiver makes things go smooth. I assign incoming emails to the various project managers and then I can observe if those assignments get processeed efficiently. I go home knowing where we are at and when I come in the next day by looking at the Hiver unassigned vs assigned categories I instantly get an accurate snapshot of where I need to start. Review collected by and hosted on G2.com.

Igor I.
II
Data Processing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hiver?

Its simplicity is quite intuitive and clear Review collected by and hosted on G2.com.

What do you dislike about Hiver?

I would like to have more tag settings . Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

When multiple team members are responsible for a shared inbox, things can quickly get messy. Emails might be missed, multiple people may respond to the same email, or there could be a lack of accountability. Hiver enables teams to assign emails to specific team members, track progress, and leave internal notes. This keeps the team on the same page and prevents redundant efforts.

It also can be hard to measure performance or track how efficiently the team is responding to emails. Hiver gives insights into response times, workload distribution, and other performance metrics. This helps managers identify areas for improvement and optimize team productivity. Review collected by and hosted on G2.com.

Shannah P.
SP
Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Hiver?

Hiver is easy to navigate and allows customers to always be taken care of! I never worry if our team has forgotten an email or not. I use Hiver every day and it allows us to stay organized. This software has been easy to use, implement and integrate into our team. We can always take care of our customers and ensure they are getting the best customer support! Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Not subscribing to the upgraded version.

I wish our company paid for the upgraded version because of the unreal analytics and automations. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

Hiver is keeping us more organized and ensuring that customers are being taken care of. We are in turn getting more sales and turning more inquiries into finalized orders. Review collected by and hosted on G2.com.

Response from Moinak Ray of Hiver

Thank you for sharing your positive experience with Hiver! We're thrilled to hear that our software has helped your team stay organized and provide excellent customer support. Thank you for being a valued Hiver user!

Verified User in Law Practice
UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Hiver?

The automations and the open/close features are very helpful for our team. We utilize automations to help ensure that recurring emails are forwarded to the correct person. The open/close feature helps us to ensure that each email is responded to and that every person who reaches out to us is accounted for. Review collected by and hosted on G2.com.

What do you dislike about Hiver?

Visually, it can be a little inconvenient. For example, the search bar in Gmail when in in a shared inbox is always full of text. I understand that's part of what makes it work, however, it would be great to have the search box empty. In addition, the mobile app is not very dependable, as there are times it does not update. So I have had to access my email from computer rather than being able to manage shared inboxes from my phone. Review collected by and hosted on G2.com.

What problems is Hiver solving and how is that benefiting you?

The biggest problem Hiver helps us solve in ensuring we do not miss emails. In addition, the automations help us manage to ensure that emails are assigned to the correct person. We have a high volume of email coming to our inbox and we were running into issues with occasionally missing emails. The open/close feature has helped to ensure every email is accounted for. The automations save us time as well. Review collected by and hosted on G2.com.